FlightHub
Reviews and Complaints

On 8/23/2017 I purchased round trip tickets to Puerto Rico for my daughter and myself (Flight Hub booking number: [protected]). I had never used your services before, so I decided to give your company a try. Our flight was scheduled to leave CLT on 12/14/2017 at 3:20PM, and depart SJU to CLT on 12/25/2017 at 6:40PM. The day before my flight, I went on your website, checked my itinerary, printed it and we were on our way. The night before our return to CLT, I again went on your site, checked my itinerary, there appeared to be no changes, and I also had not received any emails from your company regarding any changes. On 12/25/2017, my sister drove us to the airport, dropped us off two and a half hours early and left. We went in, walked up to the American Airlines kiosk, and I proceeded to enter my flight confirmation code. I received an error, so I tried again. I received an error and this time message on screen instructed me to get assistance from an agent. One of the agents came up to us and when I handed her the printed flight confirmation/itinerary, she informed me that there was no flight from SJU to CLT at 6:40, and that the only flight out to CLT was at 3:44PM, every day. As you can imagine, I was not only shocked but very upset, because although my daughter was still on winter break, I had to report to work the next morning at 7:15AM. Let me just mention that aside from my daughter and I, there were no other customers waiting in line at the AA counter, which was a surprise to me, but since we were early and it was Christmas day, I thought that explained was it seemed so empty. The AA agent at the counter was gracious enough to assist us, but unfortunately, the only other flight out of SJU was to MIA, then to CLT and it was overbooked, so he could not get us in until the next day on the 3:44PM flight. I asked the agent what could've happened, why it was that I had received NO notice about the change. He immediately asked me where I had purchased my tickets. When I told him, he stated I needed to contact Flight Hub to formally complain since the travel agencies are informed of all changes by each airline and then the agencies are responsible for notifying their customers. I had to call my sister back to pick us up from the airport, and on the two hour drive back to her house, I attempted contacting a live person on Flight Hub. I was not able to reach anyone until later that evening, and this is where I was upset the most. The first agent I got only took all my information, typed and typed, and then told me he could not help me with anything but that he would transfer me to someone who could. that is when I was transferred to "MARTIN." He asked me to explain what had happened, I told him everything, including that we were booked on the next AA flight out on the 12/26/2017 by the AA agent at the airport. He then told me that if that were the case, then the issue was resolved, there was no reason for me to get a refund or to complain if the problem was resolved. I DID NOT call expecting a refund! I wanted an explanation as of why I was NEVER notified of any changes to my flight. Your company was supposed to notify me, and you never did. I've always done all my travel booking with EXPEDIA, and I must say I have never had a problem with them when there are changes to my itinerary. Expedia has always notified my on a timely manner, 100%. But Martin kept telling me that I should be thankful I was booked on the next fight out, making me feel that it was my fault. I didn't miss my flight because I was late! My flight was not canceled last minute due to bad weather either! But he kept insisting that it is not his fault, and it wasn't my fault, but it was AA's fault. Well, that's funny, since the agent that re-booked our flights explained to me that travel agencies, once again, are responsible for notifying their clients. I asked to speak to someone else, he put me on hold, only to come back on to tell me he had called an AA agent (SHEENA from Dallas) who told him exactly what he had already told me, that once I was accommodated on another flight, the issue was considered resolved. I was upset, told him that I had never been treated with such lack of care and disrespect, and that it was the first and last time I would use or recommend Flight Hub ever again. As I told Martin over the phone, I have worked in customer services for more than 25 years, and I have never been treated so poorly by a company I've given my business to. I spent 2hrs driving to and from the airport on 12/26, only to have to do it again the next day, inconveniencing my sister again, and all because of lack of communication from your company. I lost wages because I had to miss an extra day of work, causing a huge inconvenience to the office staff since they were already short handed with personnel. All I wanted was an apology from your company, someone to own up to the mistake made by YOUR company, and explain to me what happened. Instead Martin, your company's representative, lied to me, refused to assist me, and ended the conversation telling me that in the end, the reason why they didn't inform me of the change is because AA didn't tell them, "so if Flight Hub didn't know, how can they let me know?" That is completely unacceptable, and I demand some type of compensation/refund for the huge inconvenience this incident has caused me. I want you all to know that I did speak to a supervisor with American Airlines that very evening. only to be informed that on 9/23/2017, ALL agencies, including Flight Hub, were notified that the 6:40PM flight from SJU to CLT had been canceled until further notice due to hurricane Maria's aftermath. Your representative Martin lied to me, and not once, even tried to apologized during our phone call. I know he lied because again, my daughter and I were the only people at the AA counter on 12/25/107 for the 6:40PM SJU to CLT flight, so obviously, all other passengers had been notified at one point or another. I hope your company cares about not only their clients, but also about the agents who represent it, to make sure they are well trained regarding remarkable customer service, understanding, compassion... Your agents are your company's voice, face, reputation. I look forward to hearing back from a supervising administrator very soon. Good day.

I did a mistake in dates while booking 4 tickets, they charged me 300CAD cancellation fees + Non refundable cash, asked to rebook another destination they wanted to charge me 300CAD over the price for the same trip posted online on aircanada website at the same time I was talking to their clueless employees. They tried to blame aircanada airlines but they didn't know that I already spoke with aircanada and they cleared the tickets from their side because according to AC it was booked through a third party (flight hub) and the money was paid to them not to AC. They have ZERO customer service and they DO NOT help. I believe they intentionally hire them like that so the customer will feel frustrated and wish to hang the phone and prefer loosing his money on having a heart attack due to their miserable services. Definitely my first and last experience with FLIGHTHUB and will never ever ever recommend it again.

I was almost at the end of my reservation. I had checked everything and paid. At the last moment I was asked whether I wanted travel insurance, and I said I did. Then a whirling circle appeared on my computer with the words "This will take several minutes, Do not leave this page" So I did not leave the page. In fact, I waited almost 20 minutes. I tried to click on the whirling icon and then everything disappeared. I don't know whether I have gotten insurance and in fact, I don't know whether my reservation went through. This happened at about 8:30 today, December 18th. Please correct whatever happened and let me see my completed reservation with the insurance I asked for. Janel Halpern

Please someone in the US who speaks plain English please phone me. [protected]. Myself and my husband have been booking our flights with flight hub for years. Since Tuesday it has been nothing only frustration. I went on line to book a flight on Tuesday 4:19 pm our province time. It showed $209.66. One way May 4th. Air Canada #1673 from Orlando connecting AC # 678 connecting AC 7787 arriving gander newfoundland 11:20pm. I proceeded to book, final total was over $400. Which I declined. I phoned flighthub, 1 hour after waiting I was told flighthub would phone me back. Today, Thursday I have not heard back. I went online to check out the flights again, I found one, perfect timing and price. I proceeded to book the flight only to once again tell me, it was changed, again to over $400.00. I declined and phoned flighthub, only to be told again by a supervisor, Ryan, there was nothing that could be done. In our time using flight hub this has never happened. Always very pleased with everything. As I mentioned to Ryan, the times for the departure were perfect for us, he offered a flight at $245.00. Departing at approximately 6am, I told him to book that we would have to book an hotel room costing over $100. That added to the flight made no sense. I apologize for the length of this. However please this is totally unfair. Please fix this for me. We have been dedicated to flight hub for years. Thank you for reading this, please contact me. I can forward you all the pics of the two days that I tried to book with confirmation of date and times. Again thank you.
Florence and Smith Rowsell

Smith & Flo Rowsell (Majors, retired)
30 Westminster Ave
Amherst, NS
B4H 3V2
Home phone: [protected]
Cell phone: [protected]

I had to cancel my flight because my passport was expired so I called flighthub and was told no flights were available and I had to use the exact same airline. We had paid for cancellation insurance which we found out later was only valid the day I booked my flight which is ridiculous. Then we were told I could have a credit on my account but I had to pay 150 cancellation fee and I could only use that credit for the exact same airline and flight destination. I told them I am only flying down for a wedding so it will be useless for me later and all I want is my money back. They said this was not possible even though I had called Delta airlines and they told me on my ticket it said it was valid for a refund with a fee. So I canceled my ticket because I had no other option but want to use that money to travel to Kenya instead later in June 2018. They said it's only valid for the exact location. This is ridiculous. I've been tossed around every time I call and disconnected and on hold for extended periods of time. I was told I would get an email with my cancellation information on two different calls and each time I never received an email. I called to talk to a manager and was placed on hold for 30 min waiting for them to answer. They said they would call me back but at this point I don't think they will. Every person I have talked to said they were able to simply change their flight or get their money back in situations like mine so I don't understand why I am the exception. I do not want to use flighthub ever again.

I had exactly the same problem, I canceled my reservation which they told me just pay another $75 to cancel and get a credit to use within a year. ...which I did. I tried several times to use my travel credit throughout the year, but I couldn't get the price that was online, I had to call customer service and stay hold for 2 hrs to use my credit which they would quote me a price 2xs more expensive than the price online and that was including my credit off! ...how is that possible? I think it's a fraud! my advice, never use flighthub at all !

First problem i had was an agent was helping me out then she said she will look into my flight options and will call me back, after 2 hours she did not call back so I called them again and the second agent was able to help me book my flight., I was told by the agent that booked my flight that I have 24 hour to cancel or modify changes to my flight. I called in the next day to change the return date of my flight but they told my that i cannot make any changes or cancel my flight even if I am willing to pay penalty.

I will not use flight hub anymore in the future

I tried applying online to change the date of my flight, but it would not allow me to do it online i called up and talked to chris (female) on the 6th and was held on the phoen for 45mins. I was told there was a flight on the 20th of Dec that might flight could be changed too, but she wanted to check for something cheaper/better. She then came back to me and said to call back between 2 and 24hrs, but not after my flight, which was scheduled for the 7th of December. I then rang early in the morning the next day, and was transfered to support once more, someone named Jeff. After 30mins, he proceeded to tell me that he could not change the flight, only westjet could change it so he sent me over to the westjet number. First of all, i was sent to the wrong number. Westjet had to transfer me to another number, then the lady at westjet proceeded to say that flighthub were just pushing me around, and they were the only ones who could change the flight, she also said there were definately flights available to change the date too. She left a note on my account for the flighthub staff to view to help me with the flight change, as flight hub seemed to be struggling so desperately to figure anything out. I then got back on the line to flight hub, and even after requesting to speak to management, it wasnt until 40 minutes later and I was speaking with Ian, that they finally put me onto a supervisor Mira. I was left on the phone for around an hour before Mira finally told me that there was no flights, and there was nothing they would do (saying there was nothing on the 19th or 20th) and that id have to pay 320 dollars for another one way flight ticket, and my other flight would literally be unused and i would get no money back. This has been the worst service i have ever received, there was no discount offered, and ive been thrown around to so many different people on the phone, this is the worst service ive ever received. I did not book a new flight, as I am too concerned I will be disrespected by your staff and your company again. After around 4 hours of my time being wasted due to this ordeal, and being told even though it was in fact a mess up by the company that I must still buy a while new ticket, I am incredibly disgusted with this service. This has wasted my time and energy, when they could have simply done their job correctly in the first place. Also because I was held up on the phone til 2pm, i wouldnt have even been able to get to my flight if I had tried.
FLIGHT DETAILS:
DEC 7TH
FLIGHT NO: [protected]
Jodie Caltabiano

29 November 2017

To FlightHub Customer Service Manager

I am writing today to complain of the poor service I received from your company.

I book my flight in February. Planning this vacation a year ahead! (FlightHub Booking Number: [protected])
My flight has been rescheduling by Air Canada, I don't received any notification about this change, but last week I went to check my reservation and find out that flight has been rescheduling by Air Canada. (from 21 December -4 January to 27 December -7 January) I immediately call a Fight Hub call number [protected] and asking for available flights, so I want to be rescheduled. The person told me that I've been rebooks to another Air Canada flight 24 Dec.-7 January, but she need to confirm this with the carrier, and they will send me updated reservation within 24 hours.
I don't receive a flight confirmation within 24 hours… I don't receive a flight confirmation within 72 hours.. ( in the mean time: Every day I am calling back to the number on you website and very nice agents speaking to me keep reassuring me that they have All the information but they need to confirm something and I WILL receive the new reservation..) I just have to be patient and trust her!..

Calling already 8 time to the company was on the phone for more than 6 hours, trying to find out what is going on.. AND WHY THERE IS NO ONE CANNOT EXPLAIN me WHY THIS TAKE SO LONG? THE LAST AGENT TOLD ME THIS HAPPEN BECAUSE SIMPY PREVIOUS AGENT WASN'T TAKING CARE OF MY FILE AND SHE WILL.. I have to trust her.. she said..

(in the mean time I did call Air Canada directly and they confirm that I been rebook on another flight 24 Dec-24 January 7 Toronto to Great Exuma and back.)

Another issue: when I go to my booking status I have a message:
"We are currently processing your refund. Please note that refunds are subject to a short delay depending on rules and regulations set by the airline and your financial institution. They may take up to 30 days to appear on your credit card or bank statement."
I ask the person I was on the phone with why such message appear she told me simply : there is no message exist, that "…We in process of rebooking… "..?

"I trust" this is not the way to conduct business with customers—I have been flying few times a year and always book online myself and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring.
I look forward to hearing from you and a resolution to my problem.

Sincerely,
Albina Peled

I had to cancel reservations which they said is ok just pay another $75 to cancel and get a credit to use within a year. ...which I did. I tried 4 times to use my credit throughout the year, I couldn't get the price that was online, I had to call customer service to use my credit which they would quote me a price 2xs more expensive than the price online and that was including my credit off! ...how is that possible? They are a bunch of crooks! I missed a wedding and a funeral because I couldn't use my credit, instead of a $500 flight, they wanted to charge me $1200 WITH my credit! Also I sat on hold for 5hs to get through to customer service to even try to use my credit! I will never use flighthub again and HIGHLY recommend anyone to NOT use them, they will change your flight date and time also, with no consideration to the customer! It's happened to 2 people I know! Also good luck understanding them! 😡 my advice, pay the extra $10 and USE A DIFFERENT BOOKING COMPANY, !

My boyfriend and I bought tickets from Montreal toMorocco departing the 4 February 2018 and returning from portugal the 11th of april. Our confirmation #[protected]. We wanted to cancel our tickets to change destination and we weren't sure if that was possible. We then called a flighthub representative to ask if we could change the destination. She then proceeded to explain that we would have to pay 200$ of cancellation fees( when we had already paid the extended cancellation fees). We would then receive a credit to be able to cancel the flight and be able to use that credit for ANY destination we wanted. We made sure about 7 times that we would be able to use that credit for any destination and with any carrier. We then proceeded to cancel the reservations and we would be able to use the credit in the next 24 hours. The next day we called to.arrange a new destination when a new representative told us we could not change our destination only the date of the flights. We were misinformed by one of your representative. We would have never canceled our initial flights knowing the correct information which is that you can't change destination. We are still going on vacation on the same dates, this is why I find it ridiculous how we can not find an agreement on this issue that is clearly your companies fault. The supervisor even agreed that this was their mistake and would proceed to give a "disciplinary action to the first representative we spoke to. But that does not excuse the fact that we lost 200$

I have been a faithful client of yours for the past 5 years and I am very disappointed in this situation. If this issue is not in any way compensated for I will never be in business with your company ever again. Neither will my family or friends.

Thank you for your consideration

I will be waiting for a response.

Jasmine Laxson

I tried to book a ticket for my mum initially, and the money was taken out of my account even though I got a message saying it was cancelled, I called flight hub immediately and they told me I would get a refund in 24 hours, I didn't. I borrowed some money from my friend to book another ticket the next day. I'm an international student from Nigeria, I don't earn enough money and I'm not permitted to work off campus. My mum was visiting and first got to Texas but I live in Washington. I had to use my hard earned money to book a ticket for her. Its been 2 weeks and flight hub hasn't refunded my money. Do not let me place a generational curse on each and everyone of you. Please return my money urgently or else you would not like my next course of action. Please live your life righteously . What sort of useless behavior is this.
FlightHub Booking Number: [protected]
Passenger name: Clementina E****u

I am extremely disappointed, frustrated and angry with my booking and ultimately, cancellation of my flights from Vancouver to Vietnam for myself, wife and Daughter leaving Vancouver, BC, February 22, 2018, and returning March 11, 2018.

My Flighthub Booking Number is [protected]

1. I booked my flights through Flighthub on November 12/17, and there was an system error in the return date of my flight, and the flights were booked one day after the date I chose when booking. I wanted a March 11, 2018, and the system gave me March 12, 2018.
2. As well, when I entered my Traveler details, I made a mistake on my wife's name, and was unable to make those changes online immediately after my purchase, so I called the next morning and was advised by an agent, that I would have to cancel all the flights and accept a cancellation charge, because he was unable to make the change.
3. The charges to my credit card did mot match the agreed charges. The fees should have been $2192.88, and I was charged $2642.88. A difference of $450.00 overcharged, on the initial sale that were reflected on my statement.
4. The refund was going to take up to 8 weeks to be applied to my credit card.

All of this is completely unacceptable!

My Name is Marc Gill
Nov 11, 2017 I booked a Flight for my sister and I on Delta air lines through your agency.
My ref # [protected] my sisters Ref # [protected]
When booking the tickets my sister Paulette was not sure of the exact spelling of her name on her passport we put Paulette M Gill Morton.
I asked the agent can I change the name without charge and the agent said yes you can as long as you do it before midnight November 11, 2017, so I booked the tickets. My sister went home and found that the spelling was Paulette Gill-Morton. I call right away to make the name change the agent said that would be $75. I explained the situation the agent kept putting me on hold multiple saying she was checking with an adviser coming back on the phone finally I hug up called back again explained the situation all over again she did the same kept putting me on hold this went on for 20 minutes finally said she would do it for $50. I asked to speak to a supervisor was put on hold for 25 minutes finally I had to hang up. I called a third time had to explain the situation all over again and said please I will pay the $50 just change the name on the ticket. The lady said we will have to cancel the ticket and rebook it to which I said will all my sisters information be there and I will just correct the name properly. She said yes I will transfer you sales and they will rebook the flight. The gentleman in sales comes on the phone had no idea what I was talking about I had to star all over from scratch with my flight information said he could not bring up the canceled flight that was cancelled 5 minutes ago. I have now been on the phone for 2 hours. I gave your agent all the information again and he comes on the phone and tells me that the flight is no longer available. Now that meant my flight was no longer any good because my sister was flying from Toronto to Detroit I was meeting her in Detroit and we were flying to our destination together in Spokane Washington. They now after arguing for them to drop the price to $50 I also had to cancel my trip. I just paid $100 spent 2 1/2 hours on the phone and have no flights all because your agent lied to us saying that we could change the name on the ticket as long as we did it before 12 midnight the same day as booking.
I am totally disgusted with the unprofessional way I was treated and being lied to
My name is Marc Gill Phone #[protected]
Email [protected]@hotmail.com
I hope this email will not fall on deaf ears

I bought tickets to London England from Edmonton AB. via Flighthub, I bought 2 tickets through Icelandair. Once we got to the airport we were informed we had to pay for each bag! Our tickets stated one free bag.
I contacted Flighthub for a refund and they refused. It was not there fault!
BS, it was their fault for selling tickets stating one free bag.

My husband and I booked our roundtrip flight from Toronto to Athens through Flighthub on an Air Canada flight with FlightHub Booking Number: [protected]. On our return flight from Athens back to Toronto on Oct 22, 2017 our taxi cab was stuck on the road for 1.5 hours due to a tragic fatal car accident on the road which had blocked the road and resulted in us arriving at the airport 5 minutes before check-in process was closed, and therefore missing our flight. Although the attended contacted the supervisor on duty at the airport to allow us to check in, she was advised that it was not possible.

We understood that there are certain limitations and protocols that airport authorities must follow and we were advised to contact Air Canada to inquire about the possibility of boarding another flight as Air Canada is part of Star Alliance. I was on the phone with an Air Canada representative for 2 hours, while she was very helpful in trying to find us another flight which she did and gave us two different options, however after requesting our "booking number" she mentioned that this flight is not Air Canada, but booked with Air Canada Vacations which is a separate company and therefore Air Canada cannot help us or provide us with another flight. The representative explained that Air Canada Vacations is a separate company that buys flights from Air Canada and sells them independently, therefore we should contact Air Canada Vacations directly.

I contacted Air Canada Vacations (who were not open at the time and resulted in me waiting 2 hours to contact their office), I spoke to a representative who was extremely rude and told me "it's not our responsibility if you miss your flight" and proceeded to tell us that the next flight to Toronto from Athens will be two days later and will cost us $1000 per person. After explaining to her that we both have to be back at our jobs for Monday, she suggested I contact Air Canada back or contact Flight Hub.
After contacting Air Canada, we were again given the same information that Air Canada does not have any partnership with Air Canada Vacations and therefore despite having flights available, they are not able to help us unless we wanted to purchase new tickets which will be almost $2000 per person. I proceeded to contact Flight Hub and expressed concerns around them not advertising this flight as "Air Canada Vacations" but rather as an Air Canada flight which is false advertising as Air Canada does not even honour this booking or flight. I inquired as to why we were not informed on our itinerary in fine print, disclaimer or otherwise as to inform us as the customer as to the limitations of this flight as it is being sold not by Air Canada but rather by Air Canada Vacations.
The Flight Hub representative informed me that this flight was sold to them by Air Canada Vacations as an Air Canada flight and therefore they do not have information on Air Canada Vacation's policy. The representative informed me that they cannot help me and suggested I contact Air Canada or Air Canada Vacations.

After being stranded at Athens airport for a few hours and getting the run around from these companies, my husband and I had no choice but to book a one-way flight from Athens to Toronto with Egypt Airlines in order to land in Toronto by morning (Monday October 23) and go to work as we both had important meetings that we could not miss at work.

I believe Flight Hub has not been transparent in providing customers with informed consent when they advertise their flights and Airline affiliations, leaving the customer believing that they have a sense of security or comfort for choosing an airline that will not honour their booking.

This experience was a very stressful and unpleasant one for my husband which impacted our memories of our honeymoon. Furthermore, we spent approximately $1777 to book a one-way fair with Egypt Air in order to return back to Toronto and attend our jobs. We would like Flight hub to take responsibility for the lack of information provided to customers upon booking and provide us with a refund of the expenses we incurred due to their false advertisement. We would like to request a refund for $1777 or the price we had paid for the round trip flight we booked with Flight Hub for $1684.54. Please find attached a picture of the flight information that we had booked off the Flight Hub website, along with the booking number.

We hope that this matter is looked at and considered closely to avoid us taking further measures.

Looking forward to hearing back from your department.

Wagma Omer

Be careful. These jokers have tons of hidden additional fees. You will have no choice except for one: pay and fly.
For example here's my story. I made a spelling mistake in my ticket and immediately called them and ask to correct it. They said: yes, no problem. 80 dollars, please.
I was shocked. I was like whattttttt? How much? For correcting one simply freaking letter I have to pay eighty dollars? Ar you crazy out there?
I hung г and took some time to think what I wanted the most: to cancel the ticket or to pay 80 dollars for nothing?
So I canceled and lost approximately the same amount of money, but at least I didn't pay for the air.

I signed up to receive email alerts with Fighthub for a round trip from Edmonton to Toronto. I did this because at the start of October, I saw tickets that were around $300 and when I tried to purchase 2 days after prices had gone up. When I signed up for price alert, I was checking my email on the hour.I did not realize that you were sending me updates of flight information for Edmonton to Toronto and Toronto to Edmonton, with both cities as initial destinations. I got an update of low prices on tickets and I booked not realizing it had the wrong initial city. I called customer service today and they wanted me to pay a change fee and price difference.

I will give you a bit of background information. I work 2 jobs and that 140 hours biweekly. I don't remember the last time I had a day off. Money is really tight for me. I haven't spent a Christmas with my mum for the last 2 years and this is something I have been really looking too. I am hoping you can change my ticket with no additional charges. My dates are still the same, I just need the cities to be switched around. I am really struggling with finances and hopefully you can help. I do not have anymore money to pay and do not want to miss Christmas with my mum. My dad passed away almost two years and I haven't really seem my mum since then. She lives alone and I really want to be there for her this holiday.

When I spoke to customer service today they refused to give me your cooperate number because I wanted to file a complaint. I think paying $500 for a local flight is already too much and now I have to pay $260 as a change fee and the price difference which is another $360!

October 30, 2017 I made a reservation from flighthub and paid 1510.22$ I had to canceled it for a reason after a few minutes but they charged me 150$ however I rebooked the same flight again same night. And now I can see double charges from air Canada in my visa account?!
Also there is a charge $60 above my cost for the flight I paid for. I would like to know why flighthub went ahead and charged my visa without my consent.
I want to know what's going on?

We had an issue with our flight on October 19th.
Originally I booked 2 flights from Lima to Cusco on August 6th (receipt # [protected]). This had been my mistake and I rebooked the flights on October 14, being told I had credit that I could use for up to a year from then.
The Flighthub agent then rebooked our flights. I told her that our flight arrived in Lima at 2:17pm and she booked us on LCP flight 2511 to Cusco October 19 (receipt # [protected] and [protected]) leaving at 2:40 pm. I specifically asked if that was enough time and she said we had plenty. Our flight arrived early in Lima but when we got to the LCPeru desk they would not let us take the flight saying we needed to be there 2 hrs prior to the flight. I spoke to a Flighthub supervisor named Lloyd who said he could do nothing for us except rebook new flights that we would have to pay for again. I said we should be able to transfer over to a new flight since this was Flighthub's error. We had the credit but he just said we needed to pay for new tickets. We ended up having to go to a travel agent in Lima about a 1/2 mile from Lima airport ( not a safe area) to book a flight. We also had to book a room for the night, another 359.00 US dollars. All because of Flighthub's poor performance. Since returning I have sent 2 emails to customer care with no response. WORST experience ever, trust me this will go to higher management if I don't get someone to deal with this. I work in media.