FlightHub
Reviews and Complaints

My wife and I booked a one way flight from Keflavik, Iceland to Edmonton, AB. The FlightHub itinerary indicated economy class and a link to confirm airline baggage restrictions. Icelandair indicated that a standard economy seat included luggage and that all third party booking agency get standard economy tickets. Went to the airport and Icelandair indicated that our tickets were economy light and did not include baggage ($200 cost on top of $817 flight). FlightHub did not disclose the type of ticket that they purchased from the airline and admitted that they did not notify or provide any information that economy light and therefore additional baggage fees were included. The customer service representative and "supervisor" talked in circles and eventually hung up on me as they would not admit that they have a duty to notify customers the type of ticket and what is included in the fees. This was completely unacceptable and I do not recommend using FlightHub for any future travelling.

Booked 2 tickets (My daughter and myself) through FlightHub web site in Canada.
Payment was in Canadian dollars (Total: $2085.22) however in small print in the bottom it says that I will be charged US dollars .
FlightHub Booking Number: [protected]
ISSUES:
1. Cannot reserve seats:
a. Tried to do it through web site. I was successful however no seat assignment was visible.
b. I got charged by FlightHub
c. I called Air Canada and they told me that no seats are assigned to me and my daughter and if I want to reserve seats with Air Canada it must be paid in US dollars with much higher rate per seat.
d. I called back FlightHub and they refund me as they were not able to reserve seats
2. My Visa card will be charged in USA dollars:
a. Payment was in Canadian dollars (Total: $2085.22) however in small print in the bottom it says that I will be charged US dollars .
3. Layover too short in Calgary (47 Minutes)
a. Trip was arranged on FlightHub web site by their search engine. I chose the shortest travel time and booked the ticket
b. I called Air Canada and they told me that layover in Calgary of 47 minutes might be to short:
i. They advise me to call Flight Hub and ask for "Piece of Mind" policy to change flight for FREE from Edmonton 1h early
ii. There is available flight with the same company (Air Canada) and the same price:
1. AC 8145 leaving Calgary at 1:40 PM
c. I called Flight Hub and they told me it will cost me more than $600 to change two tickets? I asked to talk to supervisor but wouldn't do it for free and they didn't know about and acknowledge "Piece of Mind" Policy.

Details:
Departure:
Edmonton-Calgary-London (UK)-Brussels - April 29, 2018:
Air Canada
Flight 8153

4:45pm Sun. Apr 29 Edmonton, AB (YEG)
5:37pm Sun. Apr 29 Calgary, AB (YYC)

Air Canada
Flight 850

6:25pm Sun. Apr 29 Calgary, AB (YYC)
10:00am Mon. Apr 30 London (LHR)

Air Canada
Flight 6336
Terminal 2

11:05am Mon. Apr 30 London (LHR)
1:15pm Mon. Apr 30 Brussels (BRU)

Operated by Sn Brussels
Economy

Return:
Brussels-Toronto-Edmonton - May 12
Air Canada
Flight 6383

10:45am Sat. May 12 Brussels (BRU)
12:55pm Sat. May 12 Toronto, ON (YYZ)

Operated by Sn Brussels

Air Canada
Flight 169
Terminal 1

2:10pm Sat. May 12 Toronto, ON (YYZ)
4:15pm Sat. May 12 Edmonton, AB (YEG)

Booked a flight with quantas through flight hub. I got sick and was unable to flight the 22hr flight and got a doctors letter to explain why I was unfit to fly. The flight cost me 1200$. I contacted flight hub and asked if they could cancel/rescheduled or refund me some of the money as I was not going to be using the return flight from Melbourne to Vancouver. They changed my credit card an extra 150$ on top of the 1200 and got me 0$ of a refund and offered me a rescheduled flight that cost as much as if I booked a brand new flight. Totally disgusted with this company they are the scum of the earth and I fell sorry for anyone that works in their call centre as they must get constant abuse from disgruntled customers. I will never ever go near these cockroaches again and I will warn anyone I come across to do the same. The suck beyond being

Hi, my name is Nadiia Depoutat. On October 14 2017 I booked flight for my brother Sergiy Mykhaylyna from Lvov Ukraine to Toronto. Flight was set on April 17, 2018, booking number o76-253-742 from Love to Vienna, Austria at 5:20 AM.However when my brother arrived to the airport Lvov at 2 AM he was told that no flight going to Vienna until May 2018. I called Austrian airline to stress the issue but they suggest to call you. I am trying to find the answer since 10 pm of April 16, 2018 but still no answer. On April 17.2018 I called again, wait 1.5 hour for somebody to answer. Finally I talk to an agent from schedule department, her name is Kyca her ID#3461. Was with her 40 min. She said need more time to find out what happened. Kyca support to call back at 12:10 the same April 17, 2018but she never call back.
Due to an emergency I bought another ticket from different agency on LOT from Love to Toronto for April 18, 2018. In this case I need a full refund and compensation for such horrific experiences with FlightHUb. I also send a complain to the Austrian airline.

I booked two tickets to Europe and needed to cancel my ticket so I called in. The agent said I can cancel the ticket for a penalty fee and I asked her to write the notes on the file as I will be calling back once I confirm with my partner. When i called back, the agents (i spoke to 3 plus a supervisor) all said the ticket is non refundable and I was given wrong information. They see the notes on their file and would not honour it. Sent me around in circles and repeated the same thing over and over instead of honouring what they told me or providing an alternative solution. NEVER BOOK WITH FLIGHTHUB ! THE ABSOLUTE WORST

I book booked 2 tickets on May 12/07 for July flight. Intermarries [protected], cancelled tickets on June 21/07. The company agent said, I have 1 full year to rebook my ticket to May 2018. As for this year, I called up and re-book my tickets, for July flight, the supervisor told me that I cannot booking for July flight WTF? It has to be on the month of May only. I requested the audio recording from last year, got refused. I asking for VP or marketing VP got refused. Asking to refund my money $1107.02, refused.

Re: itinerary number [protected] We booked a return flight from Edmonton to Bangkok with flighthub. CHina Eastern airlines changed our flight times for our return flights and I noticed this one month before we were flying back home. As we cannot call a 1800 number from Thailand, I sent in a couple emails to your customer service email address in Canada as our connecting time which was 1 hour and 50 minutes in Shanghai, was now 50 minutes and I knew we did not have enough time. I had to FaceTime with my mom in canada so she could call the 1800 number and after talking to the superviser at flighthub, he had us on hold for about 50 minutes and said he couldn't contact china eastern airlines after all. He had checked all other flights departing up to 7 days after and said there was nothing. I had checked myself beforehand and saw that there was a flight leaving Bangkok earlier and that there were tickets available but he said because it was a different class that we could not be put on that flight. He only offered us a full refund. We told him not to do anything until we could think things over. We ended up booking a flight on Thai airways one way to Shanghai with a cost of 900.00. Then while we were in Bangkok I called china eastern airlines just to confirm everything, and she advised us that if we did not get on the first leg of our flight then the next 2 legs would be cancelled. SHe ended up putting us in the earlier flight ( that I had mentioned to your supervisor) after all at no extra charge so that we would have ample enough time to catch the second flight in Shanghai. I immediately called Thai airways to cancel our one way flight and we are getting a 75% refund in 45 to 60 working days. We are still out of pocket at least 200.00 dollars. I truly believe that your supervisor did nothing to help us. It was an extremely stressful time for us and spent a lot of time calling and emailing to no avail. I will never use your booking system again and will advise anyone I know to do the same. Your customer support was terrible and I truly feel that he did not attempt to help us at all. I doubt we will hear back from anyone, nor get any compensation but you need to know that this sort of practice is unacceptable.

I booked my trip in January, 2018 to fly to Baku Azerbaijan. Booking was confirmed and itinerary sent to me by e-mail. 2 days ago I found out looking at my account in their website that my flight arrangement was changed without any notification and instead of 1 stop and departing at 9pm it was changed to 4 stops: Toronto-Frankfurt, Frankfurt-Amsterdam, Amsterdam back to Frankfurt and finally from Frankfurt to Baku, departing from Toronto at 4.40pm. Can you imagine if I arrive to airport to my 9pm flight would find out that my actual flight already gone not mentioning why would I go to Amsterdam from Frankfurt and back again to Frankfurt. After a 2.30 hours of being on the phone they agreed to change my booking to Toronto-Frankfurt-Baku, but the problem is it takes about 72 hours to receive confirmation from Lufthansa/AC. So, here I am, 2 weeks prior of my planned trip in a middle of nowhere and there is no guaranty that flight will be confirmed…I will wait for one more day and if there is still no confirmation I would like to get a full refund as I hope that I have time to book my flight through another travel agency unlike this one.
Booking number is: [protected]
Thank you

Mesdames, messieurs,
In 31/03/2018, I bought 3 tickets for my 2 daughter and my self, from Montréal to Hanoi with the total cost is $4913.22 CAD . Reservation number is: [protected].
In the next day, I realised the name of my first child was incorrect, her sirname repeated 2 times. So I called Flighthub to correct her name.
The agent told me that they coud not do the correction, so I need to cancel my tickets and buy the new ones. I need to pay the cancelation fee for 3 tickets (125$/ticket), pay penalities for 3 tickets (around 200$ /ticket) and by 3 new tickets. I asked them, only one ticket have probl, so could I cancel and pay penaltie for only one of them and keep others tickets. They say NO. That mean, I paid: Cancelling fee: 375$. Penalities: 710, 82$CAD; Buy the new tickets (change schedules, etc) with $5016.36 CAD (reservation number: [protected]) . I lost 1100$ in the morning . I keep wonder why Flighthub could not be open to help us find a solution. The error of name typing is current. We accepted paying the fee in fair way, for One but not for THREE. For us, this money is to much, I need to work hard to get my child come back to their hometown. I think' I could buy Flighthub with the raisonable price but in fact, it is NOT. Very stressfull and deceived.

FlightHub booking number [protected] for a flight from Toronto to Norway May 9 2018 returning May 17 2018 with Icelandair. I called to make a name correction for one of the passerngers so that it would match the passport exactly. I called 12 times in one week, spent from 20 to 60 minutes on the phone each time. The first agent said he would make the correction and call back, but he never called and never made the correction. All of the subsequent agents kept me on the line while trying to reach the airline. It never worked. One agent succeeded in reaching the airline, only to be told she was calling the wrong number and she needed to call the support line for travel agents instead. While calling this line, we got disconnected. When I called back several times after that, the agent always insisted there was no number for travel agents. One agent could barely speak English. Another agent told me to call back later as the calling queue was too long. Another agent told me to call the airline myself, which I did, only to be told the change needed to be made through the third party with which I booked. The airline told me the agents should be calling on a travel agent support line! Several times the calls got cut off after waiting on hold for extended periods, and when I called back, I had to start all over again. I sent an email to Flighthub, asking for the correction to be made; 8 days later there was still no action on it. What can I do to get this ticket corrected? I am at the end of my rope!

I booked a flight with flighthub for the first time and never again ! I booked my ticket and called in 12 hours later asking about overage charge on my credit card that didn't match the receipt provided by flight hub and asking to cancel my ticket. They advised me it would be $75 to cancel but I should wait til the payment was actually processed as pending may just seem higher. I waited and called back 2 days later to cancel and now they refuse to refund me my money! The rep sees i called in twice within 12 hours unhappy but keeps repeating "sorry we can't refund after it's been processed". YOU GUYS TOLD ME TO WAIT TIL IT WAS PROCESSED. Absolute horrible experience, spreading the word and never booking with them again!

I traveled to Vietnam on a booking I made with Flighthub this past Christmas. She got hit by a motorcycle while I was there and I had to delay my flight. When I called to do so, I was not only on hold for over an hour each time (three days in a row, prior to when I was originally supposed to fly out), after giving my information, nobody followed up with me even though someone was supposed to email me each time with new flight options. When I called to try to file a complaint, nobody would help me even get in touch with someone to communicate this. The worst customer service I have ever dealt with.in March now, I am still trying to contact someone to help me resolve this issue.

I recently had to change my flight details. I paid the cancellation fee of $75 and the difference in fair to change my flights which totalled to $230. I woke up the next morning with another change to my flight and they charged me another $200. I called 3 days in a row, spoke to 3 different supervisors and neither them will refund the money to me. They keep telling me they need to investigate further and call me back. Nobody has called me back. They are refusing to refund the money even though it was them that made another change and an additional charge to my credit card without my authorization. I have never dealt with such poor customer service in my life. I honestly believe they keep brushing me off so I stop calling.

Date: Feb 24

Booking# [protected]

I booked 5 tickets for a total of $3571.81, breakdown provided was $714.36 per person.

One of the travellers called the FlightHub call centre without my authorization and spoke with Mr. Martin to advise that there was an error in the total price charged. This resulted in miscommunication and cancellation of all the tickets. Mr. Martin promised to cancel and REBOOK with a $50 credit per person, he did not mention a cancellation fee or that our tickets would never be rebooked.

I was the person who booked the tickets, they were all charged to my credit card under my name, Flighthub should not have allowed this transaction to go through without my authorization.

I then received an email alerting me that the tickets were all cancelled, I called the call centre to find out why and the a rep by the name of Faye (very rudely) explained that in order to cancel any flights, he caller would need to provide the credit card security code- this never happened. I then asked her to pull the call so that they could verify that the code was never provided, no authorization provided.

I called back 24 hours later and nothing had been done, I then spoke to a supervisor by the name of Rene who said he would pull the call and confirm.

I received an update 48 hours later, all he said was that there was no agent error, when I told him that I never provided the credit card code, he said this no longer mattered because the agent who cancelled received verbal confirmation from the caller (not me, the person who booked).

I am now being charged $125 in cancellation fees and having to rebook my tickets. I experienced the worst customer service and fraud during this horrible ordeal.

Please look into my case and see that this was an unauthorized cancellation and I am unfairly being charged $125 for a cancellation that I never wanted to occur. That is not all, the unauthorized caller was simply looking to get a discount for the error in pricing that occurred, he never wanted or asked for the tickets to be cancelled.

I am requesting a refund for the $125 unwanted cancellation fee.

I booked a one way flight for my daughter last January from Calgary, Canada to Darwin, Australia via San Francisco and Singapore. She made it to Singapore with United Airlines but was refused access to her next flight on Jetstar from Singapore to Darwin as they had no booking for her on file. I had to buy her a new ticket over the phone or she would have been stuck in Singapore. I have been trying to contact Flight Hub via email and phone for the past few weeks and have had NO response to my emails and the phone number I tried to call for the Australia FlightHub customer support is an incorrect number! I will never use FlightHub ever again.

NAME: Colin Thomas Hordon
DoB: 03 May 1989
email: m.[protected]@gmail.com

On October 1st 2017 I purchased a return ticket with Iceland Air from Vancouver YVR to London LGW through the FlightHub website.
The night before my return flight to London, 12th January 2018, I tried to check in online through the link on your website with no success: I was only able to check in for the segment of my flight from KEF to YVR but no for the one from LGW to KEF with no explanation.

When I arrived at London Gatwick Airport on January 13th 2018 there was no one at the Iceland Air Check in area. Through the online chat service at Iceland Air website an attendant told me that the flight FI 471 was cancelled and that I should have been informed about this by FlightHub.
I immediately called the customer service number provided by your website and talked to 3 different people to whom I had to repeat the same exact issue and who held me on the phone for 78 min for a total amount charged by my phone provider of CAD 156.
After this long and expensive phone call I was then told I was able to depart the following day (January 14th) with another Iceland Air flight.
However, my trip was now: LGW - KEF - YYZ - YVR where the segment YYZ to YVR was operated by Air Canada.
Unfortunately all the segments of my trip were delayed by respectively 2 and 3 hours and this consequently resulted in boarding the flight YYZ - YVR without the possibility to get my luggage by myself; an airport baggage attendant told me that my bag would be placed in the same airplane that I was taking and forwarded to YVR.
When I landed in YVR at about 2am on January 15th I found out that my bag was left in Toronto and that it would have been sent to my house the following night (January 16th).
My bag was delivered to my house in Vancouver completely broken: the structural plastic of the case was smashed and one of the handles was ripped off.

The overall service provided by FlightHub was abysmal and completely dissatisfactory: no email or text message or any other types of correspondence prior to scheduled take off were sent to inform me that the service was cancelled.
This, together with the above mentioned inconvenience which was of cost to myself as I had to purchase train tickets to return to my residence in England, caused me to miss one full day of work as I was supposed to get back to Vancouver one day earlier than I did.

I attached photos of the train ticket (GPB 17) and the phone charge for the phone call to Flighhub customer service (CAD 156).

I request a refund to cover at least the cost of my expenses plus the missed working day (8hrs x CAD30= CAD240).

Dear Sir Madam
it has been frustration to deal with your flight hub website
i am you customer for along time and every time your workers are ruining my life. recently i booked a flight for my minor 16 yrs old from Montreal to Los angles CA. For emergency purpose I have canceled the flight . then the day after I decided to contact flight hub to book for different days. I have been waiting for hours on phone, since Feb 15 y for a new booking each time they keep me hours on phone . Many flights are there but they are saying you have to pay thousands . it really strange as i f i felt got fraud with this web site and phone . I have around 700 Cd . as a credit. why you don't book me ? why you don't return my money back to my visa ?is it a matter of cheating? i need either the ticket to be used again for the same passenger or my money back. this is not a good reputation for your flight hub. Some of the call answers workers mentioned last day, that we have only to book with united others as of today they mentioned it has been only with air Canada . Am I fool in front of your workers ? thats enough it 's been really frustration.

the flight booking no :: [protected]
passenger name is : RANA ALASH

March 2018 and the flight from Montreal to Los ANGLES.

i need help for this booking and I need my daughter to fly with her credit which is 700 CAD .

MAYADA

I booked 2 flights January 2017 for departure on Dec. 27, 2018 returning Jan. 6, 2018
I called several times between June and December of 2017 as I would not be able to use this flight and wanted to find my option.
I finally called back on Dec. 22/17 to change my flight and pay $150 per ticket to reserve the credit for a future flight. I had to book my flight by Jan. 18/18 and use by Jan. 18/19. I called on Jan. 18/18 to use my credit and they said oh sorry too bad you need to call by Jan. 17/18 to use my credit so your too late. So they have my credit that I'm told I can't use anymore and they have my $300 change fee that I paid to use my credit. if I had no intention of using my credit I would not have paid the $300 and just not shown up for my flight on Dec. 22/17. I called Flight Hub on many occasions not really getting anywhere escalating the problem and everyone I speak to I can't understand a word they are saying and will not help. I contacted my credit card company to file a complaint on the $300 charge but I can't file a complaint on the original flight because it was purchased on the card over a year now then I called TICO to escalate the issue. They called Flight Hub and finally a supervisor called me but again couldn't understand him now I'm offer one of my $150 fees returned so they obviously acknowledge wrong doing but won't give me a refund on the full $300. I'm still fighting this and escalating this but not getting anywhere. I just wanted to write this complaint to warn people not to book with flight hub they are horrible to deal with and you will regret it.

I have booked my tickets from Mumbai to Calgary to and fro. My total trip time on the jounrey was 23 hours and 20 minutes from Mumbai to Calgary and for return it was 26 hours and 10 minutes. They sent me the confirmation email of my itinerary which was showing different total trip time then what I have booked . I had spoken to customer service several times about this issue and every time they were saying that they will send me another updated itinerary within 24 hours but i haven't received anything so far. This is ridiculous and very very bad customer service . I will never prefer to book my tickets with them again. I will give them -1 in rating.

I booked my flight to Miami approx 5 weeks prior to the date. My confirmation number was J1L5XB and I also realized later that I had another confirmation number of W54W5E. My flight was on 1/6/18 from Detroit to Miami on Frontier flight 1324. At 24 hours prior to departure, I wanted to check in online with Frontier airline. frontier had no knowledge of the booking and requested that I call my travel agent. I called flight hub and spent the next three hours bouncing around to different staff that were unable to help confirm my booking. they would put me on hold and never pick up the phone again. One man at the end of the three hours told me that my booking had been cancelled and recommended that I rebook the flight. I rebooked the flight for a different airline at the last minute. I paid $188 for the new flight as well as 43 dollars for the first flight on Frontier. I attempted to call the next day and spoke with someone in customer service but she kept telling me that I missed my flight with Frontier and it was my fault for the confusion. She would not listen to my concerns and then hung up on me.