FlightHub
Reviews and Complaints

Hi,

I've recently had a nightmare travel experience flying China Eastern airways which I wanted to bring to your attention. On arrival to Toronto to catch my flight there was a lot of confusion with the terminal staff regarding the departure of our flight. Eventually, it was announced there would be a 4hr delay as a result of a mechanical issue on the plane. Throughout the 4 hours there were a few status updates however often in Chinese only or very broken English which caused for more confusion. I pulled a staff member aside and was given reassurances my flight to Phuket would be rebooked to the next best option on arrival in Shanghai and not to worry. After a roughly 5hr delay we were off to Shanghai and I was hopeful I would make my connection after such a long trip and multiple reassurances from China Eastern staff. Aboard the plane I went hungry for 14.5 hours as there were no vegan food options available to me besides a very small fruit cup and fortunately I had a generous neighbor who also provided me her fruit cup. Although my vegan requirements were selected upon booking I received nothing but offers of chicken, shrimp and beef.

Unfortunately upon landing in China, it was quick to see any reassurances follows through upon were far from the case. There was an extreme lack of communication or organization (almost apathy) from ground crew and I followed a group of people out to a common area in the hopes we could get some answers.

I was told by some airport staff to pick up my checked bag and others not too..concerned it wouldn't be making I to Thailand. I eventually ended up a transfer counter where staff were screaming (no exaggeration) at passengers regarding their connections and flight options to rebook. I've NEVER experienced something like this on travel in my life..when I came face to face with the kiosk I was given no information and handed a sheet of paper with what appeared to be my new flight to Thailand rebooked for 24 hours later?! After multiple tries to inquire about flight options and general help on the rebooking process I was turned away with no answers and asked to go through immigration for a 24hr stay Visa as we were not connecting anywhere that evening.

After collecting my bag and heading through immigration I was back at a Transfer counter to discuss flight connection options and get some assistance with locating a hotel and shuttle times etc. Again, I was faced with screaming, yelling, not only at me or other customers but the staff at each other, also demands to leave to a hotel and a complete shut down of trying to help me where this was my first time in Asia and an unfamiliar country. At one point there were 8 staff members texting behind the counter, refusing to help me locate and earlier flight option but accept the next flight 24 hours from then. I've NEVER experienced such terrible customer service from an airline in my life and was frightening to think I did this alone and in a foreign country. Where are your standards China Eastern! After an hour of frustrating conversation, refusal to get a translator, and a lack of listening (it felt like a negotiation) I requested to be transferred to Bangkok in the morning where I would have a better chance of getting to Thailand much sooner. upon rebooking I (and others) was forced to sign my boarding pass where it stated they would fly me to Bangkok however I needed to pay myself the flight cost from Bangkok yo Phuket..this was outrageous!

Once this gruelling process was over we were not given compensation as promised, like other customers. When this oversight was raised they again started screaming and walked away from the kiosk..again another example of the disgusting lack of customer service. After 10 mins of pleading me and few others were asked to follow airport personnel to a vacant hallway where we would meet a guy for our compensation. I have to say at 1am in Shanghai airport this made me feel very uneasy. Eventually the gentleman showed up, I signed for some Chinese Yen and we were escorted to a airport shuttle with very little direction other than we had to get on it, refusing to answer any questions or provide any comfort or direction in what tomorrow would bring.

Upon arrival at the hotel, in reality it felt like an upscale detention centre, I was forced to surrender my passport and boarding pass to hotel staff which they provided no explanation too. I had little choice and was exhausted from my travels and insane airport treatment, so I complied.

The following day ran much more smoothly once out of Shanghai however I had to pay an additional 1500 THB out of pocket to get from Bangkok to Phuket which is outrageous considering China Eastern had a responsibility to get me there and they failed me on that.

I wanted to share my story in the hopes this experience helps shine a light on your partnership with an airline who is a disgrace to the customer experience and bares no regard for passenger care, at times even hostile! I've trusted and relied on Flighthub many times without fail however this is by far the worst travel experience I've encountered.

Given the circumstance I'd like to be kindly considered for a full refund of this flight and compensated for my out of pocket flight expenses from Bangkok to Thailand. I'm also very fearful of my journey back home to Toronto, Canada and would feel much more comfortable if I could be booked possibly through another airline for this lag of my journey. I have a lot of anxiety thinking about travelling with China Eastern again, if at all avoidable.

Your prompt reply to this matter is appreciated.

P.S I attached a picture of the boarding pass I was forced to sign saying they would not cover my flight costs to my final destination. What kind of practice is this?!

Regards,

Sean Howard

Hi
my name is Anisoara Ana Golici and I am writing to you regarding my request to be refunded for my cancelling of Booking reservation with the reference Number [protected].
Following the conversation with supervisor Irish ID No. 3493, who advised me to reach Lufthansa airline, I have been told by the Lufthansa airline agent that it is up to the FlightHub company to refund my cancelled reservation. If Flighthub will cancell my reservation now, Lufthansa will resell the tickets and will not loose any money. I do not understand why FlightHub refuses to refund me for my cancelled reservation.
When I bought these tickets I wasn't aware that these tickets weren't refundable. Why doesn't FlightHub tell the customers about this policy? On top the booking confirmation e-mail should be written in bold letters:
Customers be aware: these tickets aren't refundable under any circumstances.
Even in your cancellation policy, which is not immediately visible, FlightHub specifies that some cancellations are allowed and refunded.
I am an emerging visual artist. For the first time in my life I was going to have a one person show at a national museum in Romania.
I have a letter from the museum confirming that the opening of the show was scheduled for July 5, 2018. (see attachment below)
I was traveling together with my husband sculptor Nicolae Golici who was going to assist me in installing the show starting on June 28.
Unfortunately the show has been postponed. I have a confirmation letter from the museum about the postponement. (see attachment below)
The only reason we were traveling was to put up this show. If you care for people who make the culture of these times, I think you should understand the circumstances and not punish us by not giving us a refund, when the postponement of my show has been beyond my control.
We are both visual artists, (you can google our names on line), we do not make much money, we are making culture, the culture of our times. We need help not punishment.
For us this was not a leisure trip it was a trip for an important reason to make my first retrospective show in Romania, the country from which I emigrated 31 years ago.
I am really sorry that my shoe has been postponed and we had to cancel this trip for reasons we couldn't control.
I am asking you to please help us and refund our tickets.
Thank you, Ana & Nicolae Golici

Arrived at Toronto International Airport, checked in at Tap Air Portugal, ground service person checking us in informed us that we had to pay extra for our luggage, $240.00 Canadian there, 150.00 Euros home, prior to booking we checked everywhere on your sight and no where did it say that we had to pay for luggage, the ground service person notified us that the third party booking agent (FlightHub) will refund luggage cost. We would like our refund. Jody & Carol Bendo, 1133 Ridge Rd Stoney Creek Ont. L8J2X5, [protected]@sympatico.ca
FlightHub booking # 060-674-172

My name is Joyce Fudolig. The problem I want to complain is about the ticket for my child's name spelled wrong. I booked 6 tickets going to the Philippines last Jan2018 through flight hub but I booked it via phone as the sale set is only offered through the phone but my child's name was spelled wrong. But as soon as I got my email confirmation which was few min after the booking, I called them back and tell them about the wrong spelling and the agent said she won't be able to fix it coz I have to wait 24 hours after the booking to make correction. I called mostly every day to ask them to correct it but they seem to not able to do it but finally on Feb1, 2018 a male agent was able to fix it and charge me $75 so I paid it and I thought it was fix but I did not receive a confirmation so I called again on Feb 16, 2018, and I talked to Michelle and told me that I will receive a confirmation email within 24 hours, so I just waited for it and it didn't come and got busy and I was not able to call again until today and I found out that the problem is still not fix but today Rusty called me back and told me that I need to pay another $37.50 on top of the $75 which they charged on Feb 1, so I got mad and told them I already pay for the name correction why I have to pay again so he refunded me $37.50 from my $75 and he charge me another $37.50 again for the airline name correction. So I woul like to have someone responsible for the mistake done because nothing was done at all from Feb16 to June 4, which was supposed to be done and no one wants to take responsibility for the mistake! It causes me a lot of stress and time to do all those phone calls!
Thank you!
Joyce Fudolig

I had the most unpleasant experience at flight hub on May 31, 2018.
I had a problem with my travel from Vancouver to Montreal and needed problem solving from the hotline. Whilst the customer service was polite, they were absolutely not problem solvers at all, instead just reading from their script and quoting policy. Four times. From May 31 -June 3. Hours on the phone waiting for pickup and going through the process until you actually reach a manager higher up who can suggest that you approach the airline yourself!

Finally I approached the airline myself and had obtained a solution as I am in the travel industry and have some idea of how the industry works. The catch was that I needed to get confirmation from the provider (which is Flight hub) that the solution was acceptable to them. So again with the long process of going through customer service, getting the script reading by frontline staff and finally insisting to speak to a manager who actually had the power to do something (for you other readers just ask to speak to "support team" because the frontline staff have absolutely no power to authorize anything except read you their policy.) What surprised me was that I was given advice that was FALSE and told that they could not do anything for me. When I told them that I already had the solution and only needed their confirmation, I was kept on the line for 40 minutes while they had to call the carrier to confirm the solution that I actually obtained.

All in all I was so disgusted with the frontline staff at Flight hub customer care that I am no longer a customer as I choose to take my business elsewhere. And since I am in the travel industry in Asia, I intend to make my experience well known and public when I get home to my city.

Flight hub services, you need to really improve customer care, because you will lose business when people are so fed up with your service or lack thereof.

Sincerely wrote this letter to let you know that you need to improve.

Mrs Lau.

pls do not use this people to book your flight, they are scammers.
We booked a flight for our honeymoon to Europe, we missed our check in luggage by few minutes, KLM told us to travel with just our hand lugages, and leave our suitcases behind
we called flight hub agent to rebook the next available flight, they placed us on hold for 45mins, by the time an agent came on the phone, they told us there's an available flight the next day but the fare (the difference we have to pay) is not available 😮😮😮 and therefore we have to wait for 24 to 48hrs before they can book us on another flight. long story short, we hv spoken to like 10 agents, they hv given us the same excuse. It's being 4 days, no trip and they hv refuse to refund At least if not full but part of our money. Don't use them
Their review on goggle is pathetic.

Hi my booking reference is [protected]
My booking was cancelled and I have a travel cedit of 970 canadan to use until Nov 2018
I called several times they said no flight available call again
I dought my money going to be wasited as you are not providing me flight
I am so flexible I can travel any day come any day . I have to use my travel credit
But it seems this is your trick to make money
I am fedup calling and calling
My name nitin mehra
Phone [protected]

You never pay the advertised price for a ticket! Once your credit card details etc. are in, you're guaranteed to get a pop-up telling you that the price of the ticket has increased. Should you chose to accept this and move forward with the purchase, its likely that you will get an error message saying "The fares for one or more of the flights are no longer available"... which can't possibly be true, because you will refresh/do a new search and the same flight and price with seats available will be presented to you! And speaking directly to a flighthub representative is an even more frustrating experience! Honestly - what a waste of time!

I booked a flight which originally was $394.50. Cancelled the flight which was $75.00. Showed I had a credit of $394.50. When I called to rebook, saw on the website for my credit that there were no flights on the date I wanted, even though on the website it clearly shows more than 10 flights. When I finally - after 4 hours of back and forth - I spoke with a "supervisor" who told me after booking the flight that it would be $300.00 more, not the difference of the credit. From reading other comments, I am not the first to have gone through this. This agency needs to be put out of business.

i have 406 CAD$ credit towards my trip and I just cant use it. I m trying to use it online but I just cant, so its been a week I am keep calling customer services everyday and spends almost 1-2 hr average in explaining, getting information about my choices and then prizing. this is so frustrating. I only need to fly fro YYZ to SFO and they asked for 700$ after spending my flight credit, Like seriously? Next day they gave me quote of 369$ and I agreed and agent took so long to explain everything to my and by the time she authorized me airlines changed the price so I asked her to cancel and I havent got money back on my card. Yesterday I called and spend 2.5 hrs to rebook and thehy said within 24 hrs I will get my flight booking confirmation but no luck yet. I again called 3 times to customer services and they disconnected my call twice. What the heck is this? I flew more than 10 times thru your site witihn a year and this is how you treat your customers? I m never booking again from you guys

I booked my flight in flighthubs, I was a long time customer of this company so I decided to book again on Dec 10, 2017 & return was Jan 8, 2018. Alas on Jan the 4th I was so sick & was rushed in the emergency due to aggressive vomitting but unfortunately on Jan 7, a day before my flight I was rushed again due to diarrhea & vomitting & was diagnosed of gastroenteritis, loss so much water both occasions from my first & 2nd time in the hospital & need a dextrose for dehydration & meds. My husband tried his best to coordinate in Canada if possibly rebooked my flight due to my conditions & we had a 3 way call my husband, myself & the male customer service but unfortunately I was decline to rebooked my flight & I need to pay my flight back in full price! That guy unfortunately don't understand my conditions or no compassions 2 all despite of how I explained I can fly back in Canada & I don't want to be a cause of an outbreak because vomitting & diarrhea are not combo for travellers! I got a letter for refunds from Allianz Global Assistance as well as the flighthubs but only the meds expenses are approved for refunds. This company denied my rights of my full refunds to compensate but it is their negligence to comply for my rebooking! I don't think this is professionally speaking but very frustrating & unconsiderate people you an ever dealt with. I hope somebody can help me for this ...I want a full refunds of my flight of my return is around CAN$1600 not the meds refunds !

I booked a flight through them and after confirmation, they had booked the wrong dates that I had initially had requested. After spending offer an hour and a half trying to move the dates, keep in mind this is all within the 24 hour period, they wanted to charge $200 per ticket to move. But instead, they cancelled my flight. Unacceptable, and I requested my full refund only to find that they wouldn't able to do so in a tunnel fashion, 6 to 8 weeks they told me. The operators would not connect me with management, and spoke broken English and they could not understand me, not I them. They have me the run around for over a hour and a half going from operator to operator. Very, very angry at their customer service. On top of that, they had other hidden charges because they're based in Canada, and they charged my account another $25 for some surcharge. DO NOT USE FLIGHTHUB!

This evening I booked a flight from Toronto to Edmonton. My girlfriend and I are going to Calgary but it was cheaper to fly into Edmonton and go from there. We were on flight hub site for weeks now and kept seeing the same flight for 372.00 per person. Tonight we booked through your site our flight for 372.00. As we were checking out and confirming everything we hit submit and as we received the summary it increased our price to 417.30 per person and there was nothing we could do. We called your representatives and they said that's what the flight was and was completely disrespectful to us. How can you increase a flight as our credit card information was submitted for the 372.00 flight. Basically as it processes you guys changed the price. That is completely pathetic and wrong and I will make sure that no one books with you again. Also little did the representatives know that I work for City News and this definitely will be taken care of some way.

May 4, 2018 - Flighthub contacted to change my flight because Air France was going on strike. Air France advised that a bulletin had gone out to all agencies with directions.

On hold for 2 hours. At the end was advised that changed flights had been submitted to Air France and confirmation could only be done after receiving a "waiver code" from Air France

I called Air France who advised that waiver codes would not be provided for each change as the waiver code had been provided to every agency with the code and directions

I called Flighthub back several times - May 5 and 6 and each time was advised they could not do anything without a waiver code.

May 6, starting at 9p, I explained to Flighthub that they could not wait for a waiver code because they weren't going to get one, and that if they checked the notes under my ticket with Air France they would see this.

On hold for over 2 hours while they tried to figure out the process. At the end I was advised that the flight I had booked on May 4 could not be confirmed because the flight was now full.

I called Air France and they read me the notes. They advised that on May 5 there was a conversation between Air France and Flighthub and Flighthub refused to follow the directions demanding that a waiver code be provided.

I was forced to book another flight which cost me an unpaid vacation day, missed classes and lots of hassles. I wanted to get compensation through Flighthub and tried to speak to a supervisor who promptly hung up on me.

Incompetent and rude.

I will never ever use FlightHub again. I booked an expensive flight that I had to cancel due to critical illness. The credit for the flight was extremely restrictive but it looked like I was going able to use it. Trying to book it was an absolute nightmare. After being transferred to the Customer Service line I was on hold for 2 hours someone finally picked up the phone. Then they were unable to rebook the flight so I was transferred to Customer Support. The phone connection with Customer Support is awful. Very difficult to hear them. It appeared they were unable to book the return flight so they had to call their Help Desk. Then the line got dropped. Then I was told that I can't rebook my return flight at all. Note that there are PLENTY of flights available if I was booking a new flight. I am still working on it -- outcome unknown - but even with a positive outcome I will never use this organization again. Stay Away

Craig Kirkham's formal complaint against FlightHUB; For the FlightHUB Inc. Complaints Department. I am lodging this complaint in hopes of resolving this issue before seeking legal council.

a) FlightHUB Inc. misinformed me over the phone. I was told I could get a refund minus a $300 cancellation fee if I cancelled the flight I had booked through their website. When I cancelled online, I discovered that I didn't get a refund. I received a flight credit. When I called back to explain what happened (that I was misinformed and stuck in an unfair situation), I still did not receive a refund.

b) I had argued my case for over an hour with no success - no refund. I then tried to spend the flight credit. I found that prices were inflated, making the credit worthless. When you use a credit to book online, you have to choose "paying with credit", then search for flights. "Paying with credit" prices are more expensive than "regular payment" prices for the same flight with the same airline - by a wide margin of a couple of thousand dollars. I have provided specifics below. Again, I was treated unfairly as a consumer.

I'm looking to be compensated for both the $300.00CAD cancellation fee and the cost of the initial ticket $2279.00CAD.

I hope that we can get this sorted as soon as possible. If I don't hear back from you in a week I will pursue legal council.

Thank you.
Craig Kirkham

Below I have recapped my interactions with FlightHUB. Receipts are attached.

Transaction on the FlightHUB website, April 24, 2018, approximately 10:30pm:
Booked a July 13, 2018 flight to San Francisco, CA from Buffalo, NY
Booked a July 26, 2018 return flight from Los Angeles, CA to Buffalo, NY
The cost of the flight was $2279.00 CAD.

On the FlightHUB website, April 25, approximately 7:00am:
Our plans changed so I tried to cancel the flight. The website stated that I had to pay a $300.00 modification fee. I had thought it would be possible to cancel without penalty since it had been less than 24 hours since I booked.

Rang FlightHUB, April 25, 2018, approximately 7:15am:
I called FlightHUB and asked why I needed to pay $300.00. I had contacted them within 24 hours but they claimed because I was a Canadian I had to pay the $300.00 fee. (Apparently if I was American I would have been able to cancel without penalty.) I was told that I could cancel at any point 48 hrs prior to departure. There was no mention of a travel credit.

Transaction on the FlightHUB website, April 26, 2018:
I found a flight on a different site that worked out better for us. I booked it and cancelled my initial FlightHUB flight, paying the $300.00 cancelation fee. I discovered that my money was not refunded but placed into a travel credit. I immediately cancelled the flight I had just booked through Kayak and Delta and had no problem at all.

Rang FlightHUB, April 26, 2018:
I rang FlightHUB and asked for my money to be refunded rather than receiving a travel credit. FlightHUB told me they could not refund my money because it had gone United Airlines. (United Airlines have a "Book without worry, cancel for free within 24 hours of booking" policy stated on their website.) I continued to try and get my money back for over an hour but had no success.

On the FlightHUB website, April 26, 2018:
I found a flight that worked (to the same location on the same airline as the original purchase - San Francisco, United Airlines) and attempted to use my travel credit to pay for the new ticket. In the payment stage of the transaction, I couldn't find a way to apply my travel credit. I then found a "book with credit" option. You click on it and then search for flights. I found that there was a huge difference between the "book with credit" price and the cost of the same flight using a "regular consumer" search. The "book with credit" flight was way more expensive. The difference in price was exactly the value of the travel credit. So the credit had no value. Ultimately, I would pay for the flights twice if I went with the "pay with credit" option.

Rang FlightHUB, April 26, 2018:
I rang FlightHUB to complain and to get a refund instead of a credit for the original flight booked, or to apply the credit to a flight purchase for the "regular consumer" price. I was turned me over to Selena (employee # 3742). We argued back and forth for over an hour. I tried to use the credit by booking over the phone but found the same thing with Selena - "pay with credit" prices were far more expensive than prices I would pay if I purchased tickets for the exact same flight online as a "regular consumer" not using a credit. Selena claimed that the price difference was due to administrative costs.

For example, I asked to book a July 6, 2018 United flight leaving for San Francisco from Toronto, returning on April 20, 2018 from San Francisco to Toronto. The price I found online as a "regular consumer" was $3748.64. Selena said the cost was $5078.64 - $1330 more expensive than the "regular consumer" price.

Then I searched online as a "regular customer" for a flight leaving from Buffalo. I found a United flight that cost around $2600.00. Selena quoted me a price of around $5000 for the same flight - $2400 more expensive. (Odd that the "administrative costs" were different in each instance). Selena said she was sorry for the inconvenience and that there was nothing she could do about the price difference.

I did not use my travel credit because it would cost me way more to book a flight through FlightHUB using the credit than to book a flight elsewhere.

In sum, FlightHUB have:
a) Said that I would get a refund and failed to honour the promise.
b) Issued a travel credit that has no value in light of inflated "pay with credit" prices that don't match the prices I would pay as a "regular non-credit customer" using the FlightHUB website for the exact same flight with the same airline with the same time coordinates.
c) I am also wondering if I should have been able to cancel and receive a full refund within 24 hours of booking. This seems to be possible with other airlines and services.

Money lost: $2579CAD (cost of original tickets purchased $2279 plus $300 cancellation fee)

I'm upset, out 2, 300 euro as a result of using this company. Please beware they are scammers. I've never come across anything like the terrible customer service. it's deliberately misleading so when you try repeatedly to get straight answers, you just give up out of frustration. They read from a script in a foreign accent impossible to understand .
Booked flights on a Tuesday from new York to Ireland as my original airline cancelled my flights home due to bad weather. paid extra for extended cancellation With Flighthub 2000 dollars total including flights.
My original airline rebooked me on the Wednesday as the weather was not as bad as anticipated.
Rang flight hub to cancel flights long story short. No refund just flight credit and for the pleasure of this I was charged 300 dollars.
Credit is worthless it's just a way of extracting more money. Bottom line go direct with airline. Never again Flighthub

I booked a flight from New York (LGA) to Toronto (YYZ) with booking number:
[protected]. Within 24 hours, I called to cancel this trip because my passport which was with the Italian embassy in New York had not yet been returned. While speaking with the operator on the phone to cancel, I was told that I will be charged a cancellation fee and the cost of the trip will be available for use as future travel credit. Two days later, I called FlightHub hoping to use the credit to rebook the same trip since I received my passport. I was then told that I would have to pay additional $400 if I wanted to use this credit. So inspite of cancelling my reservation and paying a fee for it, I now cannot use my own money in the future without losing over $700. As a company, Flighthub was not transparent with me as a customer and did not once disclose that there would be additional charges. Essentially, this the cost of the trip was not a credit at all - since that money is basically lost. I request you to do the right thing here and either issue a $370 refund (cost of my trip) or let me use my credit without paying additional $400 because otherwise I have lost a big amount of money. Flighthub is a huge travel site and has a lot of money, it does not need to rip off customers of their hard earned money all because of customer service operators who are not well trained to provide advice to their clients. I have booked multiple trips with the company and have been a regular customer for years, I request you to please help me out. You can email me at surbhi.[protected]@hotmail.com

I will never ever use FlightHub again and all airlines should cease any partnership/agents relationship they have with this company immediately. They have the worst customer service which reflects poorly on the airline itself.

I booked a return flight from Canada to Australia to visit family, but due to unplanned medical treatment I am now not permitted to fly. Receiving this information I contacted FlightHub and was advised by an agent to send my doctors certificate. Following this, I have had to chase the company multiple times; always speaking to different agents and being told different things. I have twice requested for my call to be escalated to a supervisor and been hung up on.

Occasionally I will write positive reviews but never a bad one, but this is beyond anything I've ever experienced. FlightHub have caused additional stress during an already sensitive time. They are THE WORST. NEVER EVER AGAIN (and sadly, looking at this site and web reviews, I'm not the only one).

We purchased tickets through flighthub for a trip from pdx to tapachula leave date 3/18/18 returning 4/13/18 . on the day we were to com back home 4/13 we were supposedly late due to time difference in guatemala and mexico we were there at about 20 til 5 am and our plane was to leave at 6am . when we got to tapachula airport we tried checking in and the lady at the front desk said you guys are a tad bit late but we can still check you in.so. she proceeded to check our bags and but tags on them and put them on the conveyerbelt when shen she proceeded to go back on her compurter to check is in an issue us our boarding passes then after about 3 min a man helping her said that it would take to long to check us in since there was 6 of us then she noted that there was an issue with 2 of our tickets and when ahe woild try to see rhat itvwas or even fix it, it would not allow her to she said you guys had that info blocked she said we could not board she said they would have to board us om a later flight and that there would be a charge. She then proceeded to try and solve the issue and try to put us on anothet flight, but again she could get access to that info so she said I had to call you people and sorted out there was nothing she could do. I called you guys a couple hours later because i could Not get a im contact with you. Since our phones would not work down there and wifi at that airport wad very slow, so we had to go back and go use a phone for long dstance calle at a price
When I called you guys I spoke to about 10 different people i kept being tranfered back and forth and kept being hing up on, no one I mean noone of your costumers service reps. Could do anything for us, I spent hours on the phone only to be told that they could not re issue us tickets and basically saod to me thoae tickets were lost and no longer availableand that we lost that money we paid for them. You see you people left me stranded with my family you people did nothing to try and solve the issue we had to pay a bus to take us to the airport wich is not cheap we were 2 hours away from were we were staying at the people who drove us had already left, we were stranded there for hours and i had to lil girls with me, we ended up having to buy new tickets to come back home and had to stay there another week because the onlt flights available back home cost an arm and a leg, money we could not afford so yhe cheapest we found were 1 week away so we had mo choice. My husband had to miss 1 weel of work, my kids 1 weel of school, and as for those lost tickets it is unfair you people just want to keep our money we already paid for those return flights so it is only fair we get our money back for those return flight or re issued to use on another occasion . those tickets as you may know were not cheap and we worked hard tonpay for them, so I am asking for a refund for those return flights. I really really do not want to take legal action for this but again it is my money you people refuse to return to me ...I will await your response and I hope we can resolve this...thank you.
Esmeralda Espinoza