FlightHub
Reviews and Complaints

I recently booked a flight with flight hub. I made a mistake with the dates and call them to rebook it. They found a flight but then they made a mistake and the flight had To be rebook. It happened twice. While I was speaking with them they hung up on me. My wife spoke to them to arrange the flights and they hung up on her . At the end they charge the fees twice.

As a result I booked my flight with another website because flighthub was too uncompetent.

To whom it may concern:

I am writing this letter to express my disappointment with Flight Hub and your customer service representatives. I booked a flight last year to travel with my family to Portugal (my husband and my 2 children). Unfortunately due to my husband falling ill in January 2018 I needed to cancel the booking. My husband underwent a cardiac procedure in February 2018 and was advised by his family doctor not to travel for the time being.

I contacted your establishment on February 26, 2018 and requested a cancellation of my ticket due to medical concerns. Your representative informed me they would cancel the ticket at a cost. Later that day when I received a confirmation of cancelling from your business I noted the charge to be double what your representative had quoted me over the phone. After speaking to one of your managers and her listening to the telephone call the charge for the cancellation was reversed and credited back to me. During that same initial call to cancel the tickets I had informed the representative that my husband would not be able to travel before July and she assured me that if I want able to fly than just to call them and they would extend my travel credit. I had initially spoke to one of your representatives from your call center who had informed me that he called west jet and west jet would honour a credit under my name and he attempted to contact Azores Airline but they were closed and he would have to try them again the following day. When speaking to another customer service representative the following day he informed me that I would not be able to get a credit from west jet as my ticket was owned by Azores Airline.

When speaking to your manager who arranged a credit for my cancellation fee I had explained my situation to her and she had suggested going to the airline with proof of my husband illness and possibly be able to refund my ticket purchase. After sending in proof from the family doctor and a copy of my marriage certificate I was notified by one of your representatives that my request for a refund had been denied.

A couple of months later I tried to book a flight online for me and my two sons to travel but was denied and informed at that time the credit could only be used for the initial booking which this was never told to me either. I contacted your center to ask if I could use my travel credit for me and my two sons to travel to an alternate destination. I was refused. I was informed by your manager that Azores airlines set these rules and I would have to comply. I asked your manager at that time if I could contact the airline myself and put in the request and was informed by your manager that if I did get the okay from the airline flight hub had the right to refuse my request. I requested that the credit be transferred to someone else again I was refused and informed only me my sons and husband would be able to use the credit to travel to the same destination.

Most recently July 16, 2018 I contacted your call center and requested to extend the validity of my credit as I was initially informed by your customer service representative and was informed that flight hub would not be able to extend the validity of my credit. I attempted to go online and book travel to the same destination for the same passengers 1 year from now and was unable to book as the date was too far ahead.

I have spent countless amounts of hours on the phone with flight hub speaking to your CSR and managers and have really gotten nowhere and have just been directed in so many directions with so many different answers. When speaking to your Manager yesterday I did request a copy of the log that you have so I could pursue this further but was denied same. I don't feel I was treated fairly and would appreciate someone from your office contact me so we could discuss this matter further.

Thank You

Elizabeth

Booking Reference #: [protected]

I have previously used tickets bought on FlightHub without any problems. However, the one time I needed help, their support team failed miserably.

This incident was related to a missed flight. Their support staff (I spoke to several, because every time one calls, there's somebody different) appeared to lack basic knowledge of airline regulations. One told me that it would be best to change dates; the next time I was told that the cancellation fee was $150 per passenger and the refund would provided as a Flighthub credit; the next FH employee said that I would actually get a refund (not a credit).

None of them explained that the Airline would also charge me for the cancellation (something that may have changed my decision to cancel).

To top it all, FH double charged me the cancellation fee. Now, I am still struggling to get that extra charge reversed. A really, really, big pain.

Overall, I can't see me buying tickets on FlightHub ever again.

I am writing this on behalf of My late mother Ruby Sweeney. She purchased 2 tickets several months ago for her and her sister to take a trip together they were flying to Toronto for a family reunion and then off to Nashville for a sisters trip. My mother suddenly took sick and 33 days later she died on July 7 2018. I contacted flight hub to cancel the tickets after 3 days 8 hours and zero compassion I don't feel I am any further ahead. Flight hub has been given a death certificate My birthday certificate a marriage certificate anything they have asked for I have provided and they are still I willing to help. They say it's westjet policy and I know it's not. I have dealt with west jet for many years and have contacted them regarding this matter and it's not there policy. For My motheri would like to request a refund which they say they have now don't with the expectation of canceling fees but I have not received an email stating so an for My aunt I would greatly appreciate your understanding that she is not able to fly and go on a vacation by herself a credit to travel whenever she would like in one year would be a way to show a little understanding and compassion but Flighthub is not willing to do that. This is beyond upsetting at this difficult time for My family. My mom told me she purchased travel insurance however now I'm told it's only good for 24 hours after booking what kinda rip off is that ?

Ruby Sweeney [protected]
Bonita Cobb [protected]

This past Sunday July 15, 2018 I was on my way to Newark airport from Connecticut where my daughter called me and said my flight was cancelled. I right away called flight hub and after speaking to the first agent who said my flight is confirmed I said it's cancelled on the united flight 4276 . She then past me to anther agaent and then onto another agent none who would help me The second agent kept insisting the flight was confirmed after I told her to check again and agin after her telling me I'm wrong. In the end she was wrong and transferred me again to a man this time. He confirmed that flight is cancelled and I asked him to get me on another flight and that I had to be in Toronto at work for 9 am the next day. On top of which I spent $150 US to take an Uber to the airport. He said he couldn't help me. And that I would not be getting a refund. The agent at united couldn't help me either although they did say I could travel at 7 am. I said that won't work I have to get to work. No one even tried another airline. I went between both terminals to try to get on other flights. After 2 hour I went back to Connecticut another $130 Uber charge and exhausted and very ipset went to bed. I then had to book another flight out of new York La guardia airport which were all very expensive. More taxis train rides into the city to keep my costs down. I use flighthub religiously as I travel every other week. I am very upset and angry at the way I was mistreated and that no one would help me. You also can't get through on any proper phone for help it all goes to a call center. I was constantly put on hold. I have never been so mistreated and out of pocket money for something that was not my fault nor even told that the flight was cancelled and the agents are not kept up to dat. This is shameful. I want to be refunded and compensated for this. [removed]

So I recently found my biological family after 45 years...and purchased tickets thru Flight hub to go and meet them...i purchased them in March ..a week before my flight I received an email saying that there had been a change to my tickets...so I called and I'm now 4 hours into conversations with them...and still nothing has been done...i am now 3 days away from flying out...and doesn't look like I'm going to make it... This outfit is 100% shady NEVER EVER USE THIS COMPANY!

I am pregnant and having a pleasant, comfortable flight experience is a must. I trusted Flighthub to book a flight from Iran to Canada. I had two stops, first in Istanbul and next in Toronto. When I checked in at IKA airport they told me that my luggage will be delivered to Vancouver and I can pick them up at my destination. Unfortunately, it wasn't the case and I had to pick up my baggage in Toronto and check in again. I had just two hours time to pick up my baggage, check-in and get into the plane. I was frustrated and it was ~30 min delay for Turkish airline. So I had to run the whole 2 hours to not miss my flight. It was the worst experience I had in my whole life flight experience. Disappointing.

I booked two flights from RDU to BNA for my husband and I in May 2018. I used my ticket, however, my husband had to cancel his. This happened in a 4 hour window from time of booking. I was told that after paying the $75.00 cancellation fee, he would have a credit of $176.40 for use at a future date. His ticket number is [protected]. I was told that he had a year to use the credit and that he could use it against any flight as long as it was with Delta Airlines as that is the airline that we had the original flight booked on. I have tried to call back numerous times to book the new flight and either get hung up on or transferred from rep to rep. Nobody will help me. I need to book a flight from RDU to Orlando for him and need to use this credit.

I spoke to a representative in reference of changing s flight I did online. Her statement was that she could not help me because I booked n changed flight online. N that she can not stop the booking fee. Unacceptable! It was within 15min. I spent more time on the line for her to talk in circles to me. And for her to blame spirit. That is not good customer service. I want a refund of my fee. I can not help if my job had me change the flight. I am retired military sometimes we have to change things

Tried to book a flight tonight... First time I called and booked my flight the agent on the phone told me my flight was booked... Then hang up the phone. 20 minutes later I received an email saying my flight was canceled... Called again... Got told to call my bank to authorize the payment... My bank told me that they were not holding anything that every thing on this side was good... Now I lost that flight too... The deal was $535.58... But I ended up booking with west jet for the amount of $718.00... I'm really disappointed about your services...

Spoke with a Filipino agent, Chess, Agent #253661 and wasted 1 hour of my time giving me the run around regarding a simple flight change. She was not able to give me exact details of my flight. Kept telling me there's a change on my outbound, did not tell me the date/time/flight difference. A simple question turned into an hour nightmare. I asked for a supervisor/manager but she refused to transfer.
Flighthub caters to international consumers and it is a great shame that their customer service reps are very inexperienced, has very poor communication + problem solving skills which is frustrating for paying customers. I highly recommend that they be trained especially with communication strategies and use words more than "just please wait, i will put you on hold, ummm i will check
Your file, sorry im not able to help".

I booked a flight with flight hub and they took out payment and I received an email saying to call them so I did, I was told that my flight was canceled and they will refund my credit card. I booked another one on a different day and the same thing. So I finally gave up, I called them to ask for my refund and theu said it was not a charge so they cant refund, the charge is actual a pre-auth and it would take 10 business days to be put back. I called 10 business days later and they tell me that one of the canceled booking is actually confirmed, I said no I have an email - i'm only looking to find out why the pre-auth hasnt been returned. A supervisor then tells me that they have to wait for the 3rd party company to let them know the status and have not heard back - its been almost 3 weeks now. I have been on hold for over an hour, first they put the music and would come back and hear me and then put me back on hold, and now its just dead air. I called from another phone and again on hold for 20 minutes and counting.

Realy flight hub - your customer service sucks - stop saying you understand and you will call and have a supervisor talk to us, when they are the one putting us on hold. Obviously you guys do not understand and you do not care - so this will be posted all over social media.

Sir I booked the ticket with you guys with ticket number [protected] KIX to BOM as the name were wrong and so I called your Customer service I was told they will cancel this ticket and issue me the new ticket (Which they later issued, but it is not getting validated by the airline and issued ticket number [protected]) The Wrong names were Kurtish Dharia and Jignya Kurtish Dharia, the corrected names are on [protected] are Kurtish K dharia and Jignya Kurtish Dharia which is correct. For the confirmation of cancellation of the Old ticket I have called for many times but they have not responded and charged now twice for the same tickets. I have called several times and waited on line for more than half hour and getting disconnected, Please email me the confirmation of my cancelled ticket and also the refund for that as you have already charged for the new ticket. Resolve this in 24 hours from 7/5/18, or I may now have to charge back.

My Email address is [protected]@aol.com

Thank You

On April 18, my sister and I booked a flight for 3 people from Edmonton, AB to Manchester via Iceland. My itinerary indicated premium economy class while my sister's and her toddler's itinerary indicated economy class even though it was the same price and everything. It also included a link to confirm airline baggage restrictions. Icelandair indicated that a standard economy seat included 1 bag of 23kg. There was no mention of a premium economy class so I called flighthub to clear this up. They told me that they made a "mistake" and that my ticket is actually standard economy and I should follow the baggage allowance for that. Went to the airport on June 26th and Icelandair indicated that our tickets were in fact economy light and did not include baggage ($252 cost on top of $1054 flight for three people). I also found out from the icelandair ground agents at the airport that this was not their first time seeing this issue with flighthub. I don't understand why FlightHub did not disclose the type of ticket that they purchased from the airline. They have a duty to notify customers the type of ticket and what is included in the fees and I find this to be completely unacceptable and fraudulent. And did I mention we had to pay for our meals on board for both flights ( Edmonton-Iceland, Iceland-Manchester) even though it was included in our ticket plus we called flighthub customer service and chose our meals over the phone? This was very stressful for us as we had a toddler and did not prepare a meal for her before hand.I'm a frequent traveler and book my flights through flighthub and I'm absolutely furious at how flighthub chooses to treat their loyal customers for a couple of pennies. I'm requesting a refund of $756( $252 for each bag for a return flight times 3), plus $200 for our meals which I think flighthub owes us as they told meals were included.
Hoping for Flighthub to live up to their promise of great customer service and resolve this issue ASAP.

Zuhayra

Never buy with flighthub!
Don't make the mistake I made, booking from a horrible company just to save some money.
I give this advice because they made a changed in one of my flights, after confirming no change had been made.
I, alone in another country, luckily had internet and went to check in into my flight before I went to sleep, since the flight was only at 15:15.
Surprise, I saw my flight was leaving in 10 minutes! It was in the middle of the night (after 2am), I was in bed, far away from the airport.
Interesting fact, this happened even though I called flighthub to confirm all my flights, twice, once when I received an email saying "your flights have been modified, please contact flighthub on this number" and another closer to flights. They confirmed twice, no change, it was just a possible changed, which they confirmed in the two calls, no change was made, so disregard the email.
I almost panic, I called (skype) the airline right away to explain what happened, furtunately they quickly made the change to another flight and airline.
Of course I called flighthub right after, you can't change a flight without letting the person who is taking the [censored]ing flight know. Of course, nothing happened. They passed me through three [censored]ing useless people without saying anything pertinent! The last person, actually was like a new call "hi, thanks for calling flighthub. Can I have your booking number?" after near an hour on the mf phone!
Do you really want to do business with this company? Is it a fair deal? Why not pay a bit more for peace of mind, because with them you will only have trouble.

To start off, i had been calling like a mad man explaining my issues that i had made about booking the wrong flight. I first called the toll free number for Flighthub and stayed on the call for thirty f**king minutes just to be told i had to pay 75$ dollars to cancel the flight. The worst part is after this the agent i was speaking to told me i was guarantee my money return and to not worry about that. next day passes (today) i haven't received the money i was guaranteed and had to call customer services f**king twice, on the hold for a hour, twice. Soon i called again, and got the transaction refund number and was told by my bank that they couldn't do anything, but to sit and wait for it in 15 business days. As well they didn't provide me with info for any fees that they would charge after booking my flight, leaving them to extract that separately, without informing me. I recommend for every person to not fall for this bulls**t, awful excuses of a company and actually go to SmartFares, that actually do a great f**king job.

I am trying to get a refunded for a flight that was cancelled 2 months ago, 25 April it is now 20 June. I constantly get the run around from them over them phone. Always delays getting supervisors to come to the phone and then it never materializes.

I have been unable to get my refund after 3 separate tries

This seems like a completely ad hoc fly by night company with zero customer ethics.

Hello,
This is diana mando I booked a flight through flight hub on line but I cannot fly according to my flight booked dates due to change vacation dates, I call to change my flight or cancel it but they said we cannot refund you the money and if I want to change you flight I have to pay penalty and the difference which is not accept it at all, I did not expect this kind for service from you and I am very disappointed, there is always exception for circumstances that happed with people and need to cancel their flight or change, I need exception for my situation

Your urgent action will be highly appreciated

Diana mando
[protected]

Hi
My name is fateh I booked a flight through the flighthub booking number: [protected]. I was emphasizing in my booking conversation that in my transit in rome I don't want to move from terminal to terminal as my passport is a old version, but valid, libyan passport. The agent told me that you don't need to move from terminal to another in this flight and if you add the extended cancellation policy, you have 24 hours to cancel. However, when I found out that there is change from terminal 3 to terminal 1 in my transit in rome I called in 14 hours time from my booking and I told them I have been misinform and I want to cancel this flight. They told me that there will be a cancelation fees and the 24 hours doesn't apply to you as you booked from canada and they discard the fact that I have been misinformed about the flight. I spook to more than a supervisor and been told that they going to see the recorded phone call and will have investigation. They told me that I will be informed about the result of the investigation in 24 to 72 hours. However, I received no phone calls and I called back after the given time. They connected me with an other supervisor, and he start to ask several un related quotations. I asked him to forward the investigation and my complain as email to me. He said you need to send us an email for the request. As such, I have written this email to see what is the result of the investigation as well as I need the complain report to be sent to me
Best regards
Fateh

Hi,

I've recently had a nightmare travel experience flying China Eastern airways which I wanted to bring to your attention. On arrival to Toronto to catch my flight there was a lot of confusion with the terminal staff regarding the departure of our flight. Eventually, it was announced there would be a 4hr delay as a result of a mechanical issue on the plane. Throughout the 4 hours there were a few status updates however often in Chinese only or very broken English which caused for more confusion. I pulled a staff member aside and was given reassurances my flight to Phuket would be rebooked to the next best option on arrival in Shanghai and not to worry. After a roughly 5hr delay we were off to Shanghai and I was hopeful I would make my connection after such a long trip and multiple reassurances from China Eastern staff. Aboard the plane I went hungry for 14.5 hours as there were no vegan food options available to me besides a very small fruit cup and fortunately I had a generous neighbor who also provided me her fruit cup. Although my vegan requirements were selected upon booking I received nothing but offers of chicken, shrimp and beef.

Unfortunately upon landing in China, it was quick to see any reassurances follows through upon were far from the case. There was an extreme lack of communication or organization (almost apathy) from ground crew and I followed a group of people out to a common area in the hopes we could get some answers.

I was told by some airport staff to pick up my checked bag and others not too..concerned it wouldn't be making I to Thailand. I eventually ended up a transfer counter where staff were screaming (no exaggeration) at passengers regarding their connections and flight options to rebook. I've NEVER experienced something like this on travel in my life..when I came face to face with the kiosk I was given no information and handed a sheet of paper with what appeared to be my new flight to Thailand rebooked for 24 hours later?! After multiple tries to inquire about flight options and general help on the rebooking process I was turned away with no answers and asked to go through immigration for a 24hr stay Visa as we were not connecting anywhere that evening.

After collecting my bag and heading through immigration I was back at a Transfer counter to discuss flight connection options and get some assistance with locating a hotel and shuttle times etc. Again, I was faced with screaming, yelling, not only at me or other customers but the staff at each other, also demands to leave to a hotel and a complete shut down of trying to help me where this was my first time in Asia and an unfamiliar country. At one point there were 8 staff members texting behind the counter, refusing to help me locate and earlier flight option but accept the next flight 24 hours from then. I've NEVER experienced such terrible customer service from an airline in my life and was frightening to think I did this alone and in a foreign country. Where are your standards China Eastern! After an hour of frustrating conversation, refusal to get a translator, and a lack of listening (it felt like a negotiation) I requested to be transferred to Bangkok in the morning where I would have a better chance of getting to Thailand much sooner. upon rebooking I (and others) was forced to sign my boarding pass where it stated they would fly me to Bangkok however I needed to pay myself the flight cost from Bangkok yo Phuket..this was outrageous!

Once this gruelling process was over we were not given compensation as promised, like other customers. When this oversight was raised they again started screaming and walked away from the kiosk..again another example of the disgusting lack of customer service. After 10 mins of pleading me and few others were asked to follow airport personnel to a vacant hallway where we would meet a guy for our compensation. I have to say at 1am in Shanghai airport this made me feel very uneasy. Eventually the gentleman showed up, I signed for some Chinese Yen and we were escorted to a airport shuttle with very little direction other than we had to get on it, refusing to answer any questions or provide any comfort or direction in what tomorrow would bring.

Upon arrival at the hotel, in reality it felt like an upscale detention centre, I was forced to surrender my passport and boarding pass to hotel staff which they provided no explanation too. I had little choice and was exhausted from my travels and insane airport treatment, so I complied.

The following day ran much more smoothly once out of Shanghai however I had to pay an additional 1500 THB out of pocket to get from Bangkok to Phuket which is outrageous considering China Eastern had a responsibility to get me there and they failed me on that.

I wanted to share my story in the hopes this experience helps shine a light on your partnership with an airline who is a disgrace to the customer experience and bares no regard for passenger care, at times even hostile! I've trusted and relied on Flighthub many times without fail however this is by far the worst travel experience I've encountered.

Given the circumstance I'd like to be kindly considered for a full refund of this flight and compensated for my out of pocket flight expenses from Bangkok to Thailand. I'm also very fearful of my journey back home to Toronto, Canada and would feel much more comfortable if I could be booked possibly through another airline for this lag of my journey. I have a lot of anxiety thinking about travelling with China Eastern again, if at all avoidable.

Your prompt reply to this matter is appreciated.

P.S I attached a picture of the boarding pass I was forced to sign saying they would not cover my flight costs to my final destination. What kind of practice is this?!

Regards,

Sean Howard