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On the 27/07 Flighthub took authorized $150 for admin fees, and Qatar airways took an authorized $414 for flight change. These were authorised payments as I changed my flights - booking reference [protected].
The concern is that Flight hub then attempted to take 6 more unauthorized payments of £ 322.25, which would total nearly GBP 2000. Luckily I do not have these funds so this declined. I felt this was uneasy at the time as why is this company trying to take so much money from my account with no reasoning. The gentleman I was speaking to (Khaled - via whatsapp) assured me this was an error.
Today (01/08) I have been charged $412 from Qatar Airways with no reason. I have contacted them who have advised me to contact yourselves as they have not recieved any additional payment.
This is outrageous as I do not have any more money and this has taken me into an unarranged overdraft which I am going to be charged for. I do not understand why A) flight hub tried to take 6x the money out my account and failed, and B) I have been charged $412 dollars today. These are both unauthorized. This was all the money that I have left for the next month and it has been taken, I am also now in my overdraft which I am going to be charged for. This is so upsetting and I am extremley stressed.
Has my information been leaked? Please raise this as a major issue and I will be seeking immediate refund.
Claimed loss: $412 dollars
Desired outcome: URGENT REFUND AND INVESTIGATION.
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It's concerning that FlightHub attempted to take multiple unauthorized payments from your account, and it’s a relief that they were declined. However, this kind of error is unacceptable, and Khaled's assurance over WhatsApp doesn't exactly inspire confidence when your funds are at risk.
The additional $412 charge from Qatar Airways is baffling, especially when they claim not to have received any payment. The fact that these charges have pushed you into an unarranged overdraft, resulting in additional fees, only adds to the stress of the situation.
You have every right to be upset and stressed about this. It's important that FlightHub addresses this issue immediately and provides a full explanation, along with a refund for the unauthorized charges. I would recommend contacting your bank as well to dispute the charges and potentially block further transactions from FlightHub.