FlightHub
Reviews and Complaints

We had an issue with our flight on October 19th.
Originally I booked 2 flights from Lima to Cusco on August 6th (receipt # [protected]). This had been my mistake and I rebooked the flights on October 14, being told I had credit that I could use for up to a year from then.
The Flighthub agent then rebooked our flights. I told her that our flight arrived in Lima at 2:17pm and she booked us on LCP flight 2511 to Cusco October 19 (receipt # [protected] and [protected]) leaving at 2:40 pm. I specifically asked if that was enough time and she said we had plenty. Our flight arrived early in Lima but when we got to the LCPeru desk they would not let us take the flight saying we needed to be there 2 hrs prior to the flight. I spoke to a Flighthub supervisor named Lloyd who said he could do nothing for us except rebook new flights that we would have to pay for again. I said we should be able to transfer over to a new flight since this was Flighthub's error. We had the credit but he just said we needed to pay for new tickets. We ended up having to go to a travel agent in Lima about a 1/2 mile from Lima airport ( not a safe area) to book a flight. We also had to book a room for the night, another 359.00 US dollars. All because of Flighthub's poor performance. Since returning I have sent 2 emails to customer care with no response. WORST experience ever, trust me this will go to higher management if I don't get someone to deal with this. I work in media.

yesterday, October 30, 2017 Flighthub has charged me an additional $83.94 above my cost for the flight I paid for. I would like to know why flighthub went ahead and charged my visa without my consent. They were to take off the charge for the mutual life charge of $80. off of my visa. I called right after I booked the ticket and made the request and she said that I would be credited that on my visa which it has not been done. Please inform me what the extra charge is for and reimburse me the $80. travel insurance.

The flight ticket I purchased was for my son, Nicholas Alliston and the booking # is [protected] with China Airlines flying to Vancouver, BC Canada from Cebu Philippines.

email address: [protected]@yahoo.ca
[protected] home phone number

I booked the ticket and for some reason I cancelled it. They gave me credits and charge me $150. But now I want to use my credit to book a flight, but they are playing games with me everyday. I am in stress, because I call them everyday and they always said they book the ticket and I gonna get an email in 24 hours. But I never get any email. I don't know what to do now. My $1100 is stuck.

I have just spent two hours on the phone with FlightHub representative. I have never been so disappointed in my life. They completed robbed me of my time and money. They sold me a flight that was physically impossible for me to make due to the duration of the time between the layovers and they refused to admit their mistake. After finally getting in touch with a supervisor, he found me a new flight and was going to change it for me. He was so ill experienced that after trying to book it he realized I was unable to cancel my original flight. After being transferred to a senior supervisor, they offered me a new flight option that would cost me an ADDITIONAL $800. The service was disgusting and they actually hung up on me. I will never use FlightHub again.

I spoke to the supervisor Macki.

This email is in regards to my latest booking through flight hub reservation # [protected] and [protected] I was quoted on the phone the rate as $ 1584.21 and $3542.63 the person’s name was Joanna she repeatedly gave us the same rate almost 3-4 times but as soon as I received the email I saw that I was charged $1604 for one booking and $ 3692 for the other booking, please rectify this and update accordingly !

I had booked 2 tickets for 22nd June 2017 from YYZ to LGA on wesjet through flight hub. The flights got cancelled and wesjet could not give an alternative for the same day and hence I had to cancel my trip. wesjet confirmed that they have not charged for the tickets and i should ask for refund from flighthub whcih I did throgh their call center. It is now almost 4 months and I have not had any refund or contact from Flight Hub.

I have received an email from your company that there is a important change in our iterinary, so I called the number that was provided and they were very helpful on the airline’s side. However on the Flighthub side, I have not gotten any right answer from what I have been trying to get fixed! It is frustrating on my side trying to call everyday and yet I keep getting passed on, that I have to call the airline again blah blah blah! The airline tells me the same thing that it needs to come from the FLIGHTHUB’s site the request so they can approve it! Today, i was on the phone for an hour with one of your employee and i did not get any solution! She said that she already sent a request through however when I called the airline again; there was nothing sent through from your side! I don’t have all the time in the world to keep calling to get a solution when it is your side that is not doing anything! I wouldn’t be this frustrated if i didn’t have to wait for too long or if I’ve been told to stay in the line and yet the person that was talking to me disconnected her line or if I get a solution for the first two times I’ve been calling!

On October 6th 2017 at 18:39 PM local time Lisbon, I purchased an airplane ticket to go to Toronto, Canada on October 8th, via the website www.flighthub.com. Flight Hub Booking Number: [protected].

This ticket was a combined, meaning that I'd have to take my flight from Lisbon airport (city where I live) with American Airlines at 12:15 PM (confirmation #TOEIAN) with destination to Philadelphia flight number 739 ECO, with a layover of 1h15m @ Philadelphia, with connection to Toronto, flying with British Airways @ 17:55PM, flight number 6158.

Myself, unaware that now we need an ESTA to enter the US (even if it's only a layover) and that one needs an ETA to enter Canada, I try to check in 2/half hours before my flight at the counter of American Airlines. They inform me that they cannot make the check in due to the fact that I was not granted the ESTA or ETA. So, I go online on both the US and Canadian governamental websites to ask for authorisation. The US authorisation was granted within minutes after I filled out the form(s), the Canadian authorisation after 5 hours of being requested online, AS NOT YET BEEN GRANTED as I write these lines.

Since I could not board the first flight with American Airlines, the teller at the counter in Lisbon's airport, informed me / advised me to call BA airlines... I did, and these inform me via phone [protected]) that they on their hand cannot change my booking; BA airlines on their end advised me to call the agency - FLIGHTHUB.COM - I do.

NOW: AND THIS IS WHAT I WANT TO REPORT:
1) I call Flighthub (Direct1-[protected]) and expose my problem;
2) I hold on on the line whilst the assistant calls both of the airlines (WHY YOU MAY ASK? IF I HAD ALREADY CALL THEM AND THEY TOLD ME ONLY THE AGENCY COULD CHANGE BOOKING)
3) after the first 31 minutes, the assistant tells me that she's still trying to speak with British Airways to see if they can help change my reservation
4) after holding on (AND CALLING FROM A LAND LINE FROM LISBON, PORTUGAL) for now 45 minutes, the assistant tells me that they cannot help me as it's the airlines policy that these tickets are NON-REFUNDABLE AND / OR THEY CANNOT BE CHANGED / MODIFIED
5) I ask for a supervisor;
6) The assistant tells me to hold on to another 3/5 minutes
7) I hold on the line for another 15 minutes
After 60 minutes on the land line, calling from Lisbon to "FlightHub - a leading online travel agency based in Canada." the supervisor informs me the same as the assistant, that it's the Airlines' policy that does not allow me to change my booking
9) ALL I WANTED WAS TO CHANGE MY TICKET; I DID NO, AND DO NOT WANT A REFUND, AND I AM WILLING TO PAY THE PENALTY;
10) I ask the SUPERVISOR if he and the assistant were aware of this information (that the Airlines did not allow changes on the tickets) since the very beginning of my phone call 61 minutes before, HE SAYS YES! then why did you make me loose 61 minutes of my time and money (international phone call)?

We watched Flight hub fare alerts for weeks for a family trip from Toronto to Lisbon for next August.

Yesterday my family gathered to put together itinerary for this 2 week trip and book the flights for 7 adults at a price if $678.40 per person as advertised.

We spent over an hour on the phone providing all the required information for each passenger. They have horrible phone connections and service agents that are hard to understand... You have to keep on asking them to repeat what they said. This being important as getting the names and spelling of those names is critical when booking tickets as the ticket names have to match passports perfectly and horrible phone connections and language barriers make this difficult.

When it came time to put thru the booking we were placed on hold several times before being told the flight was not available and we should call the airline directly...

Obvious questions were, What happened? and Why, if we now need to call the airline directly, was FlightHub's role?

We asked to speak to a manager or supervisor and we're put on hold only to be disconnected. We called back and we're told that the policy was that if a client was disconnected they would be called back right away so we should wait for the return call. 45 minutes later, when no return call came, we called back and asked to be provided a manager or supervisor. We spoke to a manager that could not explain what had happened. We had them verify that the flight was available for 7 persons at that price and maybe, the problem was that we used multiple credit cards versus putting all 7 flights on one credit card. I again was assured that the flight was available and that they should be able to get this booked for us and we should consider booking under one credit card.

After a brief discussion with family we called back again and asked for a manager... Ideally the same one we had just spoke to (Ling) because they understood our issues and we were communicating properly versus our 1st customer service rep who was difficult to communicate with. Unfortunately the person was not available so we spoke with a 2nd 'supervisor' Adam.

So, another hour on the phone with this fellow Adam and after (again) relating all of our names, birthdays etc we provided a single credit card as suggested and after a a few attempts to book tickets, we're told again that they were unable to book that flight at that price. Some BS about perhaps there was a price change had caused the problem and an offer to book an alternative flight at $2000 more and not a direct flight. We told them to take a long run off a short dock.

Dont deal with this company. They advertise what they cannot deliver, are horrible in communication and are seemingly unskilled in this business.

A follow up, that prompted me to take 20 more minutes out of my life to write this, I get an airfare alert today that offers this flight at $678.40...

Good luck to all that enter the FlightHub vortex. Never us again!

This is the worst travel company in the world, liars and Enjoy making off their customers. They will not do anything to help when something goes wrong with a reservation. I have had one too many bad experiences with them and I will not advice anyone to book with them. I booked a reservation last two years, I couldn't get on the flight because I was delayed @customs. These people said they going to refund my money at the end the telling different stories . I wasted over thousand dollars didn't get on the flightand no money back. Again a customer service personnel spelt my name wrong and they asked me to pay 300 dollars for cancellation fee. I will never in my life book with you people again

When I called to book my flight I was informed that we are allowed to take 2 luggages per person but they didn't inform me that we are only allowed one luggage on my way back, so we spend 150 Euros for the mistake of not informing us correctly. When I arrived to Montenegro on August 12, 2017 I was informed that my flight wasn't correctly book when I called flight hub staff did little to nothing to help. when I finally got to Belgrade on August 12, 2017 my flight came late and I spent a night in Belgrade when calling flight hub for information and what to do next again they where no help saying that they have nothing they can do we payed over $6000 for tickets through flight hub for them to steal our money and get no help when needed. when I called flight hub after getting stuck in Amsterdam on August 14, 2017 they again said that they are unable to help me. After I explained to them that we had children with us and if they could help us in anyway they again where no help after two days of calling and asking for help flight hub was useless all you did was take my $6000 plus dollars, make me pay $150 Euros in baggage fees and also waste another $300 Canadian dollars in food around there air port and worst of all made my 2 and 3 year old and the rest of my family suffer through sleeping in an air port for over 2 days I would like a refund for the baggage and the food email me for more info at [protected]@gmail.com

Booked a reservation on August 30th 2017 and called Flighthub directly after to cancel the insurance package that was automatically included in the booking. Since i have private insurance and didnt see that the checkbox was already checked, called them and asked for the insurance package (484$) to be removed. They told me since I was calling within minutes after the booking that the package was removed and that my refund would appear on my credit card statement in the next 10 days. It's been 3 weeks and I've called them 3 times concerning my refund that i havent gotten yet. Last time I called they told me to file a complaint and open an "investigation" by sending them an e-mail from their website (!?!). The website is showing no such option and I still havent seen the color of my money...

Reservation #[protected]

MariePhilippe

Hello,

I recently purchased a ticket from New York, United States to Madrid, Spain. My flight was on September 7th, 2017 with Finnair from JFK, NY, USA. The AY number is [protected]. My name on the ticket is Aleksandra Ivanova. I arrived at the airport on time and went to Finnair where I was told to go to United Airlines which I did! There I was trying to check in and their online system was not working.

So after a prolonged wait and 2 different people from their staff who couldn't help me check in and were fighting with each other. I finally checked in for my flight hours before it and it said I can't check in my bag?!? I was sent to the United Airlines customer service line where I met other people with the same issue. Me together with other people that couldn't board their flight waited on this line for over 3 hours and once I finally got to the register The representative refused to reschedule my flight since it wasn't their company but finnair flight.

Finnair did not have any representatives at the airport?!? This is at JFK one of the biggest airports in the world and there wasn't a single person I could talk to! At this point I was at the airport for over 6 hours without food or water waiting on lines and getting nowhere?!

United Airlines told me to contact Flightclub so I contacted them on the phone and asked to be rescheduled for a different flight without preferences for a time or airport in the area I just had to be in Spain ASAP. I also wanted am explanation why I wasn't able to check in my luggage and they couldn't give me one either! All I wanted at this point was to get to Spain. The person on the phone was telling me to go to United Airlines to reschedule my flight and they were telling me to go to THE Finnair which didn't exist at this airport! I then called flight hub and they refused to give me any explanation or reschedule my flight. All 3 parties(United Airlines, Finnair and flight hub) which I contacted before my flight at JFK airport kept blaming each other and neither party was taking responsibility to reissue a new ticket and compensate me for the lost time at the airport!

I ended up purchasing a ticket with tap portugal that cost over a $1000 At the airport since I had to be in Spain the next day and since none of these parties rescheduled my flight. I travel frequently and have never experienced such problems and horrible wasted time and money EVER. I was there on time for my flight which was probably overbooked .

Please be so kind and provide me with a refund for the additional ticket I had to purchase with TAP Portugal .

Best regards,
Alexandra Ivanova
email [protected]@yahoo.com

Can you imagine how angry I am? They can't refund my tickets, even though it's been six months since their cancellation. How is this possible in the modern world? It always takes them 2 seconds to charge you, but when it comes to a refund, their policies say that sorry, but we will give your money back after two months. Ok. It's been six SIX months! Are you kidding me? Talking to your support is like talking to the wall, and maybe the wall would be more talkative and will give smarter advice. Shame on you.
You don't deserve good reviews, you don't deserve customers and their money. Fix everything, hire decent people to work for you. Improve it, you need it. Your company sux!

I purchased a round trip ticket from flightub to China on Aught 5th, 2017. On Aught 23rd, my boss contacted me I have to come back to work due to enmergency, so I called their customers service to change my flight. I spent 2 hours long distance call from China talking to the customer representative and even their supervisor Rita. However end up they told me that they were not able to change my flight because they can't reach China Southern Airline to get the ticket fare difference. China southern airline is 24 hrs service, I don't understand why they can't reach them. Supervisor Rita recommended me to buy the one way ticket back to Toronto first and they will help me to get the rgefund after. I paid almost $2700 CAD for the one way ticket and eventually they avioid the responsibility reject to make the refund when I called them back.

On July 5, 2017 I purchased airline tickets from FlightHub for the amount of $635.01 from Detroit, MI to Atlanta, GA. We were supposed to fly out July 6, 2017 for my only sister wedding. When I got to the airport, I was told they didn't have a ticket in our names! I argued with the representative at the airport. She stated that she could not help me because I purchased the tickets through a third-party, so I needed to take that issue up with them. I watched my family members boarding the plane and I wasn't able to board. I called FlightHub immediately, and I was on hold two separate times for at least an hour and then the I was hung up on. Needless to say, I never got in touch with anyone. I was the matrid of honor and I wasn't even there. I cannot get that day back. When I finally got a hold to a representative, I was told that they had me down for a no call no show? I was LIVID by this time. I also asked could they accommodate me so I could at least get to the wedding. I was told no. I am so angry and my sister isn't even talking to me. I spent over $1200 to get to a wedding that I never made it to. All I'm asking is to get a refund of my $635.01!

I booked my trip 3 months ago, going from Toronto to Tehran, I called them two weeks ago to extend my trip for a month, and the agent I spoke to she insisted to change it that moment because she believed that I can't change my ticket for that price anymore therefor I did after paying $549, after 2 hours she called me and she told me that she put me on economy class instead of business, she promised me she will fix it and she told me that she can put me back on my original return because if I want to to extend it for another month it will be couple of thousands dollars, I confirmed that with her and told her to put me back on my original ticket as long as I'm on business class ( that's what I paid for) and with my husband because I'm travelling with an infant and I'm doing a surgery so i need to be with him. Again she called me back and told me that seat on that class has been sold out and she doesn't know what to do and she even asked me to pay for her mistake and cancel my trip, which of course I didn't agree, but now it's been 2 weeks that I'm dealing with them and my trip is in 12 days and still don't know when my return flight is and I'm travelling with a baby. Please please do not buy your ticket from them, this is scam and they always make u to pay for their mistakes. I am so stressed out that I can't even go to sleep at night and they don't give a [censored].

Spent over 2 hours on a call (international) talking to unprofessional consultants. Got disconnected twice. They never called back. Just received an urgent email now to call them now yet they always ask me to confirm my call back number. As long as the machines are doing the work, their systems are efficient. The people are outright horrible. Charged me $750 to cancel. The least they could is call me. [protected]

My husband and I had booked a flight from Toronto to Tehran on 22.12.2017 (Toronto Frankfurt Tehran) and the return ticket on 06.01.2018 (Tehran Vienna Toronto) with the booking code (61S7QP) .We did a mistake spelling his family name (ka[ir]imi instead of Ka[ri]mi). I did the reservation on May and I realized that there is a spelling mistake in September. When I contacted FlightHub to correct it, they said that the only way is canceling the current ticket (that costed me 1700$ (Lufthansa took that)+ 300$ taken by FlightHub just for doing the cancellation ) and if I want to book another ticket ( is doubled in price now). My vacation is ruined because I can't afford 6000$ for the ticket considering the fact that I had bought it for 3000$ before, and the cancellation refunded me just half the amount I paid for the ticket. Do they really can't correct a typo (just 2 letters not the whole name)? or can't they hire professional advisories to guide customers in the best way? I assume that they just want to use the costumers as a source of income because they charge you for everything . There are other travel agencies that have a policy for this kind of mistakes (for example if the mistake is up to 3 letters they correct it free)not only they didn't correct it for me, but also they charged me 300$ for canceling my ticket with, but this company canceled my trip and made me pay 1700$ for nothing! it's unbelievably unfair !

their service is terrible. So upset with this.
I wanted to change my ticket. They said it was impossible no matter how I was going to do this. But somehow I suссуув and after I paid the difference they booked me right tickets. It took me 2 hours. 2 hours of my life were spent on something that could have taken ten minutes to do.
They took $500 for everything. Too much, but ok, I agreed. In 2 days I noticed they charged me 300 dollars more. Again 2 hours of useless talking trying to resolve the issue and get the money back. Didn't succeed this time...
I don't recommend this service to anyone. Just for your own safety.