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I received an email November 28, 2024 late afternoon, that a leg of my return flight had been cancelled. I was on a chat, and on the phone around 4 hours in total that day trying to get help sorting this out. I asked for them to find me another flight, and they proceeded to tell me that there were none whatsoever, and there was nothing they could do. They told me they had over 50 other in their queue that were in the same situation. After a few hours of this, I asked them if they couldn't provide me a new flight to refund me or credit me. My trip was 3 weeks away. I then found a flight elsewhere.
On December 2, 2024 after I had already told them to cancel my flight the week before someone called to tell me they had new flight information for me. This after I was told the week before they were not able to help me.
This is terrible customer service, and I would like my money refunded or a credit, as I gave FlightHub the opportunity to get me a new flight the week before and they were unable to find me one. The request for cancellation was in their system in November. and here they are calling me in December to say I am now booked elsewhere. I will not be using this ticket and they can resell it, and give me a credit or refund, as it was their fault they could not offer me an alternative flight when I asked.
Claimed loss: Full refund of flight in a credit on account or a credit on my card
Desired outcome: I would like a refund or credit
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In fact, FlightHub’s approach to your canceled flight and their slow response can be considered customer service horror. Insist on a refund or whether you desire a credit pointing out the cancellation and their failure to arrange for another flight when I demanded one. If not and they persist, raise a dispute with your payment provider informing them of the facts of your case and your attempts to resolve the issue. Otherwise, do not allow them to steal your money for work that was never done.