FlightHub
Reviews and Complaints

I had to cancel a flight booked with Flight Hub last year. When I called to use the credit I was told that there would be a large fee to book a flight for my niece as I was changing the name of the passenger. I didn't book it. When I wanted to book a flight to the U.S. I called Flight Hub and was told to call the airline directly. When I called the airline I was told I would have to book it through Flight Hub. I called back to Flight Hub and was told that I couldn't use the credit for a flight to the U.S. It had to be in Canada only. I didn't book it. Now here I am trying to use my credit for a flight within Canada. I spent 2 hrs on the phone this afternoon and didn't get any answers on pricing before a I had to leave for an appointment. I called back tonight and spent another hour on the phone. This time I was told that the price advertised on their website is not one that I can get and use my credit against. Instead of the $462 price shown online they want to charge me $768! I have a credit of $453. They will charge a $75 fee but still want me to pay an additional $300 on top of my credit to purchase this ticket! Unbelievable! Finally the agent told me to call back tomorrow as the price may be lower by then. Honest to goodness I predicted I would run into trouble again as it seems they are doing anything they can to prevent giving me my credit! I don't know what to do next other than give up and kiss my credit good bye. Bet that's what they are counting on from most frustrated customers.

Worst customer service ever! Before booking my ticket online, I call the support line and I wanted to know if I can specifically change my flight if I see a better deal she told me no but I can cancel my flight and rebook. When I called May 25 to let them know I bought a return flight from Toronto to Las Vegas and I would like to cancel my flight and rebook, there telling me it's non refundable and that if I want to change the departure time I have to pay 300 for cancellation fee plus the price difference. The agent never told me this and I specially ask. Once they take your money, they don't care. When I called and complained they didn't care both agent and the manager could care less. The have no appreciation for customer service. I have never flown on a plane before and this experience is giving me anxiety. Never again. Flight Hub you lost a customer

To whom it may concern,
This letter is in appreciation for the outstanding customer service Samantha has provided me in the reservation Montreal department at Air Canada.
On May 12th, 2015, Samantha helped me resolve an ongoing problem of no cooperation or help from FlightHub when I requested the company to reschedule my return flight from Buenos Aires to Montreal (Air Canada locator KJK8XI) on June 8th 2015. I was told that Air Canada has cancelled this flight and FlightHub automatically rescheduled my flight without my authorization to June 7th, 2015.
Samantha, along with two other agents informed me that it was FlightHub’s responsibility to provide me with an available flight according to my needs. After receiving this confirmation, I called FlightHub and tried to explain this to them to no avail at least five times. In which they had many excuses, such as they would need to check with Air Canada, and they would call me back, or they claimed that Air Canada does not allow the rescheduling change because of the restrictions indicated on the airline ticket, and that my two choices were flying the 7th of June or get a full refund. Neither of the options were good for me and FlightHub was unable to provide me with this information in an email, let alone accommodate my schedule.
On Tuesday, May 12th around 18:30, I received a call from FlightHub with the same argument, when I requested to speak with a supervisor was transferred to a lady name Joyce. The supervisor rerated again that my request could not be provided as there was no available flight, therefore needed to make a decision to either fly out on June 7th or receive a full refund. I tried to explain that this was not the case and that it was FlightHub’s responsibility to accommodate my request. To my astonishment, she hung up the phone. At this time, decided to call Air Canada again and it was Samantha that took my call.
Samantha agreed to stay on the line, while I called FlightHub yet again and it was Samantha who spoke with an agent named Pau for almost two hours. Her shift had ended at 9:00 p.m. and yet she went over and above the call of duty and resolved the problem with Pau who did not cooperate with Samantha considering she provided Pau from FlightHub all the documentation necessary to reschedule my flight. Samantha was very meticulous and diligent in getting my ticket rearranged by calling from a different phone line and talked to a different agent.
I strongly commend Samantha for her patience, excellent customer service, and her persistence to help me, at a time when I was beginning to lose hope in the system.
I would like to praise Samantha for resolving my problem with FlightHub and hope she has filed a report to FlightHub,
Sincerely,
Gabriel Gutman
[protected]
[protected]@hotmail.com

Worst experience ever. First and LAST time booking with Flighthub.

I cancelled my ticket over the phone and voluntarily incurred a $250 cancellation charge which the agent informed me of. However, I was surprised to be charged another $150 which I was not informed of. As such, I have been calling Flighthub for roughly a month now and they claim to be getting the call recording and will respond within 48 hours (this is what they say everytime I call), but obviously they have not done so.

Another thing is I have emailed [protected]@flighthub.com to request for an invoice/receipt of the cancellation charges, which Flighthub told me over the phone that they could provide me with. Similarly, it's been roughly a month and I still have yet to receive it.

EXTREMELY displeased with the service I am receiving.

We are trying to cancel my brothers ticket as he has medical condition, first time we call the supervisor that we spoke with told as to send them a proof regarding my brothers condition and it will only take 30 mins to verify that $150 cancelation fee will be waive, we call the next day they said to wait for a week, we were asking for the manager/supervisor they keep saying there's no manager at that time. we called again now asking for my brothers authorization, we asked for the manager same answer no manager at the time the lady over on the phone is very unprofessional im still talking and at the same time she is also talking no manner on the phone very rude and hang up on me, we call back took us 40 mins so we hang up, we called again asking for manager, same answer on our 6th call we just cancelled the reservation we still have to pay the cancelation fee. so we just wasted our time going back and forth because of their promise of waiving the cancelation fee but its just a waste of time.

I booked a flight through flight hub for my boyfriend that I would be paying for as it was a gift - therefore all the FLIGHT info would be sent to him and all the payments would be made in my name. Upon booking his flight (which was confirmed according to the website) I asked him to check him email and make sure he got confirmations, etc. He said he had received them but as well as an email from FlightHub stating the credit card could not be processed and I needed to enter new information to ensure my booking be completed - so I followed the link and re-entered my info to have the same confirmation page show up as the first time. I checked my bank account immediately after as I was using a visa debit and my bank account had been wiped because the transaction went through two times. I don't know why they said the credit card couldn't be processed the first time because it obviously was and now I have no money for our actual TRIP (I'm young, I don't have that many funds to begin with) and am trying to get ahold of Flighthub so they can refund one of the transactions there's no email on their website, no way of contacting them other than phone which I CANNOT use as I'm teaching in Italy for 3 month and I don't have a phone here. Only to completely lose faith upon reading comments and reviews from other people who have dealt with Flighthub. Now I'm totally discouraged, wanting to do something nice for my boyfriends birthday by surprising him with a trip to meet me in Paris the weekend I will be there and instead of paying $1379.88 CAD, they've taken $2759.76 and I'm terrified I won't be able to get that other half back. Have tried sending their customer service account via this website a message - no reply, have tried [protected]@flighthub.com - no reply, even when I asked my mother back home to call the number on the website they referred her BACK to the website?!?!?! I feel completely full of dread and it took what was supposed to be a romantic and happy experience for us and turned it into a nightmare, I couldn't sleep last night thinking I've just lost almost 1500.. Please FlightHub - help me fix this.

Booked a flight: reference number [protected] and received email confirmation of booking reservation then shortly after an email stating the credit card could not be processed - there was a link that took me back to the Flighthub website to put in new credit card information. I checked my bank account right away and the transaction had been made TWICE NOW (assuming the first one actually did go through) and twice as many funds have been removed from my account. I am requesting a full refund of the SECOND transaction as I have been billed twice as much as agreed upon.

I booked on line for the air tickets with Flighthub booking #[protected] March 27 2015.
It cost me $528.78 CAN .
It was confirmed the fund was charged $528.78 CAN March 27 2015.
However when i received my Master Card statement, they showed 4 items charged total of $562.00CAN.
The overcharged to my tickets is $33.22CAN.
And i would like to have it refund to my Master Card account. Thank you.
Sang Trat
tel:[protected]

I booked a flight with FlightHub.com on April 4, 2015. spoke with a sales agent, Cherry at Flighthub.com via phone at [protected]. Cherry spent time repeating all the information back to me- the flight numbers, dates, departure and arrival times before billing my credit card. But when I got the confirmation by email, I was booked on the WRONG flight! I called right back but they said Cherry works in a different dept and the call couldn't be transferred. I asked them to correct my flight but was told there would be a charge! I said it wasn't my fault and I wonder if it was even Cherry's fault because she repeated the correct flights but Flighthub system booked me on a different flight.
They offered to refund the amount but said it would take 2-10 days, yet it only took them 2 min to debit my credit card why can't they refund me that quickly. I was penalized $75 and told that they would 'investigate' and if it was sales agent error then they would refund me the $75.
I should have done a search on the Net before using them. There are 276 complaint against them on BBB Canada, hundreds more on TripAdvisor and there is even a website just about their scams at https://flighthubscam.wordpress.com
Why is the government allowing them to stay in business?

On March 19th 2014, I and my wife booked our flight to Europe with Flighthub (BOOKING REFERENCE NUMBER IS: [protected] and [protected]). In April 2014 we found out that my wife is pregnant. The doctor recommended us to don't flight because some pregnancy complications. We canceled the flight tickets and even with the all medical papers from our doctors we didn't received a penny back from Flighthub or United Airlines because we didn't purchase trip insurance. At that time Flighthub told us that we have a credit of $3135 available until March 19th 2015. On Feb. 17th 2015 I called Flighthub to use our credit buying new tickets. I spoke with Shannon (supervisor) and she confirmed me we can fly after March 19th 2015 only if we spend the credit we have before this date. We started looking for our flight for Sept. 2015 but after 2 hours or so we decided to wait a little bit longer to decide which one is better for us. Shannon told me that I can call back anytime before March 19th 2015 to complete our new reservation. So I called them back on March 16th 2015 (3 days before our credit expires) and I talked to Reya (supervisor, not sure if I spelled her name correctly) when she told me that Shannon was wrong because we have to complete our trip before March 19th 2015 otherwise we are gonna loose it. This happened 3 days before expiration date when we were unable to use this credit. I repeat, we are talking about $3135 which we just lost it because Shannon came up with wrong informations and made that irreparable mistake. I left everything for last days because I knew, as I was told by Shannon, we can fly anytime after March 19th 2015. I had no chance to use this credit in the last 3 days left. Every time when I called Flighthub for cancellation or different reasons the agents were rude, unprofessional and have no knowledge about anything. Anything you ask them they don't know and they put you on a long hold to find even the simple answers. They have the worst costumer service I've ever seen in my life. I regret for the rest of my life because I did business with this Canadian company just because they were a little cheaper than Expedia or any other serious travel agencies. Be aware and smart and think twice before you book with this company. I won't leave it like this I'm gonna sue them. It's not possible to be treated like this.

My booking reference number is [protected]. I called in twice in regards to changing my middle name from an initial (shown in my e-ticket) to my full middle name (as shown on my passport). During the first call, I was told that this was not possible and that I should even check with the airline's policy. Flight Hub's representative continuously hassled me to cancel my booking and pay a $75US fee since it is still within 24 hours from when I booked my flight. It is unacceptable for your representatives to speak in demeaning manner to your customers and tell them to "pay the NOMINAL charge of $75US instead of losing out on your entire flight". This is offensive. Please do not talk down to your customers and make them seem too cheap to pay for the penalty charges.

After calling the airline and confirming a name change CAN be made, I called Flight Hub once again. Upon relaying this information, the second representative told me that name changes are not possible and tried to convince me once again to cancel my ticket as soon as possible, resisting to call the airline prior to me cancelling my ticket. In the end, I was charged $75US by Flight Hub because even though the airline changed the name for me, Flight Hub REFUSED to issue my ticket with the corrected name if I had not paid. I was told that if I did not pay, "we will issue your e-ticket with (incorrect name) and not (correct name)."

This type of customer service is absolutely unacceptable. My frustrations were not heard or addressed, and instead, I felt insulted and talked down on. Furthermore, Flight Hub's representatives are clearly NOT knowledgeable in the rules and regulations of different airlines. Although this is understandable as there are a multitude of airlines, it is unacceptable to provide false information. This experience with Flight Hub left me with very negative feelings and I would most definitely never recommend anyone to them unless they are willing to deal with awful customer service.

I STRONGLY advise NOT to deal with this site when booking for a trip. Flight hub has wasted much of my precious time, provided me with a huge headache and still no solution was obtained despite my patience and countless hours on the phone with their employees. I was literally on the phone with them for a total of 5 hours yesterday (most of which I was placed on hold). I booked a trip back in October for the end of March (flight was suppose to be for next Wednesday). There was a change in our return flight, which I was not notified on. Another friend of mine, who also purchased a ticket, informed me that airline on our way back home was delayed. It turned out that the airline was not delayed but we would miss a connecting flight on our return home. I originally tried to get the matter settled this past Saturday. At the time I was dealing with a nice employee from flight hub, who appeared to be sincere and attempt to find a resolution for my particular issue. US airways was the airline we were using for our trip and they were closed on the weekend. So I was advised to call back on Monday. I did and I tell you that I only dealt with incompetent individuals. They were not able to find a way back on our original return date. So they decided to offer a "refund" for our ticket so we can find a new flight that would match our criteria. We were willing to compromise our departure and return location (2 hours away from our hometown) in order to match our time period. After countless amount of time wasted on hold and waiting for a supervisor approval, I was just about to reschedule a new flight when their system was down. They told me that they would contact me as soon as their system was running, which they estimated to be an hour, to make the changes. Meanwhile, there were some decent rates in a different city and I was ready to purchase it but logically, I wanted to make sure I was refunded my previous tickets before purchasing new tickets from their site. More than an hour passes by and I noticed that the flights of interest started increasing. I decided to call back and get a hold of the employee that was supposed to return my phone call to proceed with the refund and booking of a new flight. He didn't seem bothered that he completely ignored me and didn't seem to care that the prices of the flights I wanted increased by 52$ in a matter of 35 min. If he had called me back, I would have gotten the lower price. Eventually at this point, I requested to speak to a supervisor, which at first I was refused. You have to remember that I am calling on a Monday, meaning that I am at work and being on the phone doesn't look professional whatsoever. After being persistent about discussing this matter with a supervisor, I was on hold for an additional 1 hour. STILL NO SUPERVISOR. So at this point, I just asked to make sure that the refunds were done on all our tickets and that I would purchase myself different flights on FLIGHT HUB (BIGGEST MISTAKE). The employee confirmed that both my reservations were fully refunded. I proceeded to get the other tickets and two hours later I get a call from the incompetent employee (who received permission to fully refund us our ticket) that one of our tickets could not get refunded. At this point, I am beyond furious. I have paid twice for a flight to Miami! I call back and wait an hour to talk to someone and at this point, I am very adamant to talk to a supervisor. I finally get to talk to one after another hour of being put on hold. The supervisor name is Freya. I don't like to mention names but I think at this point, it seems important. Freya was not professional whatsoever. I felt like when I was explaining her my problem, she was bored and not even listening to my concerns. After wasting more energy, I decided I just will never want to deal with flight hub but I wanted her to make sure that the other flight was refunded as originally promised. She said that she will try her best to refund it from her end and that she, herself would personally keep me posted on the matter.(She originally wanted me to call the airlines and deal with it myself). I hung up, completely drained and felt like my day was extremely unproductive. I get a call this morning from the incompetent employee NOT FREYA that I need to call the airline and get the refund on my own. I am still on the phone dealing with this issue. If there is a higher level to make a formal complaint, please let me know because I am beyond furious!

They sold me a ticket, upon arrival at airport was told that ticket was not confirmed. After airline researched it, they found proper information, FlightHub had given me the WRONG ticket number. I missed the flight, was put on a flight 6 hours later. FlightHub refused to accept their error even though it was in writing from the airline. As you can see in the pictures they were missing a 0. Thats it, one digit and refuse to accept it. They had me on phone for over an hour, I took picture at 57 minutes.

FlightHub has provided me with the poorest customer service experience I have encountered.
I called FlightHub on 12FEB2015 requesting to change my flight. I spent over 6 hours on the phone with numerous representatives. My called was dropped multiple times, and no one from the organization called me back even though they had taken my number in the event the call was dropped. I was instructed to call AirCanada to deal with the situation. AirCanada directed me back to FlightHub indicating that since I had booked through them, they had to make the changes. Eventually FlightHub directed me to take the flight to the destination country and deal with changing the return flight when I got there. I was forced to purchase a return flight through an airline to ensure my return home.
When I returned from my vacation I spent another few hours on the phone with FlightHub trying to deal with the situation. My call was again dropped and again no one called me back despite taking my number in case such an event were to occur. Upon reaching Lyn, a FlightHub representative, I was informed that it is company policy that a flight cannot be changed, or refunded once it has been partially used. So, Lyn revealed that FlightHub deliberately instructed me to use a portion of the flight knowing that I would be locked into the ticket and that I could not change anything after I had.
Lyn provided me with an e-mail address and instructed me to craft an e-mail explaining my situation and I would receive a response in 24 to 48 hours. I did so, and the time since I have sent the e-mail has exceeded 48 hours.
The service, or lack thereof, that I have received from Flighthub has been extremely unprofessional and I am incredibly displeased with this organization. I strongly suggest the organization compensate me for essentially scamming me into taking this flight and refusing to change or cancel my flight. Compensation for dealing with this situation horribly will go a long way to change my opinion of this organization.

flight hub [protected]
be careful when using this site to purchase flight...as the
"price guarantee" box is deliberately designed to trick you- it does not state the price (right there) with the information and unless you are very very careful and try to remove it before pressing complete you will be charged an extra $20.00!

Very hard to see this when booking on a phone- which I'm sure this happen hundreds of times daily.

Does not make sense: you can add price guarantee at any time to your flight but can not remove it?

when you call the company they advise you no supervisor is available to speak with...so I guess they prefer to have this on twitter and complaint sites.

Hmmm...sounds very unprofessional.

I booked my flight through www.flighthub.com on November 16, 2014 for $ 1, 484.30 and called in to modify the dates on December 19, 2014. The lady on the phone booked me a new flight charging my credit card immediately for the new flight, and committed that I will get my refund on the previous flight in a few weeks.

To-date I haven't received my refund. I e-mailed their billing on February 04, 2015. They replied on Feb 05, 2015 that my refund will be issued soon. I followed up ten days later with another e-mail on Feb 15; they didn't reply. I followed up again on Feb 17 with an e-mail but still didn't get an answer.

Are these people not governed by any legislation, if not ethics?

I purchased the light ticket with FlightHub from April 2014. Due to the lost of one of the family member I had to cancel the ticket around July 2014. Since then, I have tried to contact and been asking for the refund which is $1501.24 CA. Every time I called, they said the refund is under the process and would take 2 billing cycles( 4-8 weeks) of waiting. So i waited and waited until today I called again asking about it. The agent lady said it was refunded on January 10, 2015. I checked my banking account, there is nothing. I asked her to email the proof of payment she told me It is better if I call and talk to another agent tomorrow. I have been waiting for my refund until today February, 2015 and haven't received any amount of refund from FlightHub. I am a student. The money is a lot for me. I'm writing this and hoping the organization could help with my complaint. I have learned my experience and would never use FlightHub again.

I cancelled my ticket on December 1, 2014 (more than 2 months ago!) and on December 1 after my cancellation I was told that I would get my refund within 4-6 weeks. It has been over two months and every time I called them they kept saying its "under process". Now when I called 2 days ago they said that the payment was never initiated and that it will take another 4-6 weeks from now!
I am a student and it is a lot of money for me. I used FlightHub often to book tickets to go home to see my parents but now after this bad experience I probably will never use FlightHub again. I don't know who to get in touch with or when they will refund my money.

The air company changed the departure times.
Either flighthub didn't know, or they knew but failed to inform me, the result is that I showed up at the wrong time and missed my plane.

Nothing wrong on my part, right ? You'd think that the air company or Flighthub would re-book or reimburse, or something ? Wrong, it's my fault, for not confirming that the departure times were still the same as when I bought the ticket...

Unbelievable !
It was a trip to Asia, so I bought another ticket, you can imagine my loss, in missing time, and in $$$$... enough said.
I don't think I will use them again.