FlightHub
Reviews and Complaints

We have purchased a ticket thru flighthub. I understand changes from flight schedule can change. However, we werent informed about the cancelled flight until we checked the actual airline website itself says that our flight has been cancelled. The status of our flight still says our original booking. I called flighthub and they were able to change our flight at no charge as per the agent we spoke to after the call no update on our flight when I checked online. Few days later, I get so worried as our flight gets closer. I decided to call back to ensure our flight goes smoothly and to our suprised. Flighthub didnt make any changes at all and we have no flight active. They didnt even manage to call us about this situation. Anyhow, they didnt process the new flight schedule because it went over the flying miles or whatever they call it. They want us to pay more. The agent says they will issue a refund as its an involuntary case. Up until now no refund has been issued and hard to get a hold of them.

I booked a Flight thru Flight Hub travelling in July of 2020 going from Toronto to Halifax and return. We had to cancel due to Covid 19. This was for a wedding. We were given a credit for travel expiring Feb 2022. We have no need to travel nor do we want to in the near future. Covid 19 has deterred us from travelling by air. Flight Hub has my money for a service they have not given nor will be as we are unable to travel. This wedding has since taken place and the people no longer live in Halifax. I want a refund or partial refund. How can a company take my money and not give a service after 18 months? They will not refund my money as they say it is safe to travel to the location. We do not have money to travel, accommodations or food. This is in bad faith and I am sooooo tired of being on hold for hours, and have submitted complaints with response. The Flight hub booking number is [protected], my name is Karen Wilson. Please help me with this issue and obtain a refund. Thank you

Hello,

My flight from Kitchener to Calgary (Flair Air) on 26th was canceled, I requested to book from Toronto to Calgary same date they confirmed, on the same date Flair air told me that Flighthub canceled your book, did not rebook and all of your booking payment is with flight hub, to take that flight I paid them 600/- more technically I paid twice for a single flight.

If you guys have any contacts with their back-office please make sure that they pay me my money back,
I am a regular and loyal customer of Flight hub I book all my flights with you guys, Flair air's workers don't care about customers I requested a lot that I have already paid but no one cared only told me that I have booked through the third party so they are not liable to answer me more

hope to hear back from you guys soon

I had one old and one new Reservations with flight Hub.
I saw both Reservations and thought the 2 years old reservation is booked by mistake by me this time.
I Cancelled that old one... and amazingly both Reservations cancelled immediately and my whole trip was ruined just a few hours before going to airport. I called your Customer Service immediately to save my reservation, but the customer service raised their hands and left me hapless. A portion of my money is refunded to my credit card but my trip is completely ruined by your web page LINK which is linked with wrong command.

I am dead sure I clicked the 2 years old reservation for cancellation not the new one having Booking Reference No 2LHAZU

Now I have a humble request that if it is possible to use the same value of my ticket toward new booking? if not let me know so that should be shopping for another ticket and start my new trip from the scratch?
This is big frustration and hassle for me and a very bad experience as my covid-19 test should be done again and my scheduled meetings and activities would be book one time more.
If flight hub want to book a new flight for me, using my same ticket value toward my new booking my new preferer dates would be 10 oct 2021 and return on 3 December 2021.
I hope Flight hub would not disappoint me in term of my next booking as the mistake is solely of the website link connected to the wrong command.
thank you for your time and consideration.
Sincerely,
Parvez Taj

Ref [protected]
First time waited for 18 weeks flight hub agent came back and said there is cancellation fee of 100 dollars so we need to resubmit it.
Second time after waiting again for 18weeks they came and said we received the funds but it's going to take 18 weeks again for you to recieve the fund
Even after receiving the funds from airlines they are not ready to give the money back

My reference number is [protected]. I have been on several calls to Flight hub for months to rebook my flight for Oct 8 to Oct 18 and I have been told severally that the airline (west jet) has not posted the flight fare on the internet. This flight is from Calgary to London Gartwick.
I will appreciate it if the fare can be posted by west jet and be confirmed to fly on Oct 8, 2021 to London Gartwick and returns to Calgary from London Gartwick on Oct 18, 2021.
I have travel credit of 2, 520 dollars and I think I was supposed to be treated first with the airline since I have travel credit.
Also my original flight was canceled due to Canada airline not traveling to London UK in the month of June, 2020.

I called Flighthub to cancel my booking reservations on 28-May-2020 due to COVID-19 lockdown.
Initially I was given vouchers by the airline Air France. However since the lock down persisted, after enormous phone calls and waiting hours on the phone for almost 1 year, I called both Air France and Flighthub in a teleconference and Air France agreed to refund the vouchers by guiding Flighthub how to file the refund request in 15-Apr-2021.
On the same day the refund request was send from Flighthub to Air France and it was approved by Air France.
I received the email in the attached photo on 15-April-2021 indicating " Your reservation with Air France for your 28 May, 2020 trip to Milano Malpensa has been canceled as of 2021-04-15. Charges against your credit card have been reversed. Depending on your bank, please allow up to two billing cycles (12 to 18 weeks) before seeing a credit on your statement."
The 18 weeks have already passed, I have called Flighthub several times and their representatives tell me different stories every time I call. I am in a viscous circle that I can't get out of it.
My tickets cost $3900 for 4 passengers. My family and I can't fly considering that Delta variant is sky rocking.

I have already booked a fight to Paris on March 15, 2020 (FlightHub Booking Number: [protected]) according to the pandemic the flight has not been done so I requested for refund after thousands hours waiting time and discussion with the agents the final email sent out to me on July 13, 2021 regarding to cancelled flight and refund the credit however on Sept 1, I called flighthub to follow up my refund they said to me it is rejected by airline. it doesn`t make sense to me this kind of customer service.
I want to compensate it and refund to me.

Here is the email that I received from you (the latest email):

WE'RE SAD YOUR PLANS DIDN'T WORK OUT
Your reservation with Westjet for your 15 March, 2020 trip to Charles De Gaulle has been canceled as of 2021-07-13. Charges against your credit card have been reversed. Depending on your bank, please allow up to two billing cycles (12 to 18 weeks) before seeing a credit on your statement.

We'll be here for you when you're ready to book a new trip. For more details please visit your self-serve page.

MANAGE MY BOOKING

Dealing with flighthub has been the worst experience I have ever had with a company. I had a processing issue with my booking where I wasn't able to look at my flights online or make any changes. I called flighthub to find out what the issue is and they told me they had to change my reservation to a different day as they couldn't secure the original flight I requested due to the flight suddenly changing its class last minute. I spoke to 5 separate employees asking why and how this happened, I asked to speak to a manager and they never got me one, and I asked for a refund but the tickets are non refundable even when you pay for their cancellation insurance. The kicker is that the flight I originally requested was still available from the airline carrier directly AND on their own website. They still had the flight available on their own website but refused to offer it to me without a $1000.00 upcharge... On the airlines website and THEIR own website it was only $200 difference from what they charged me... I did manage to get the flight I originally wanted but their call center did literally nothing. I was able to exchange the ticket online myself with a $400 while I was on the phone with a representative who was telling me it's not possible unless I pay $1000.00...

Mar 2020 - Cancelled tickets for my mother, UMA Abat, to and fro from New Delhi to Ottawa. We were assured that the tickets will be refunded.

Oct 2020 - Received email that refund will be go to the credit card with in 12 - 18 weeks

Mar 2021 - Follow on call with the customer care said that it will take more time.

Aug 2021, today - Followed up again with customer care today and what I was told got me highly disappointed and frustrated. FlightHub moved away from their commitment to refund and now offering only credit for ticket.

a. Initially I was told that credit is valid for 12 months and your 12 months were expired in March 2021. When I pushed back on the conversation I had in March 2021 with their executive, the customer care agent came back to offer 24 months credit validity.

b. The 24 months credit will expire in March 2022 and I am told about it after almost 18 months have been passed. That too after I followed up.

c. Credit can be used only for the person for whom ticket was issued.

The problem is that my mother, the ticket holder, visited me in Nov 2020 - Jan 2021 and I could have used the credit for her tickets but FlightHub kept me in dark resulting in this current situation. My mother had to cut short her trip because my father, back in India, had an emergency. Now I know that she will not be visiting us in Canada for another 2 years.

This lefts me frustrated that FlightHub is not honoring its commitment and their irresponsible behavior would cause my family the money I spend for my mother's ticket. It is unfortunate when I heard from the customer care agent that "we apologize for the inconvenience but we can not do anything". FlightHub's apologizing is costing me my hard earned money which I feel is thrown in the drain by them. It is non acceptable.

After months and months of trying to sort out where our refund is with our banks, we have just been told by Aer Lingus that our refund was made to a Mastercard (that we don't own) and it turns out that the card number is a FlightHub card and our refund of 1178.30 (as shown below) was refunded to your company on April 14 2021.

We would like to know when or how we get our money back from you from the cancelled Covid flight. I tried for hours to get ahold of FlightHub over the phone this morning, and the only person that I could speak with was sales and he couldnt help me and transferred me to an automated person where I was told they couldnt find my information.

This has been a very frustrating and confusing process and we would really appreciate someones help and need our money back after months of waiting.

Please see screenshot below of proof of refund. I have also included other details about this lengthy process below

In addition, the reservation number is [protected] and Aer Lingus booking 2DcZ2F

Thank you,

Megan and Corrigan McKay

1. Flight booked with Aer Lingus/FlightHub for a price of 1178.30 (with a return flight each)
2. Originally booked on December 19 2019 for May 2020 departure, confirmation # 2DCZ2F
3. March 20, 2020 (the world begins to shutdown) and no travel was allowed, we postponed the flight to Tuesday Nov 10 2020 departure with a return date of November 21 2020, confirmation # 2DCZ2F, additional fee of $2.26 to change flights, which was put on my TD Visa card
4. Got email prior to November flight (Oct 12 2020 to be exact) saying that flight is cancelled and we can get a voucher for a future flight or a refund, we chose voucher.
5. we were told a few times by AerLingus that due to everything changing with covid, we may not hear from them regarding our voucher until March 31 2021.
6. We dont hear anything about our voucher, I get ahold of AerLingus on April 14 2021 and they apologize for our voucher not being processed and issue a refund instead and issue 1178.30 to one card (which we thought was Corries) and 2.26 to my TD card. We received the 2.26 to my card within 24hours, nothing ever came to Corries
9. Aer Lingus sent proof of refund (please see attached)
10. Emailed Aer Lingus screenshots of transactions looking for further assistance
11. August 12th Aer Lingus tells us that the MasterCard belongs to Flight Hub

Why can't I speak to a representative instead of the automated options that are not answering my concerns?

I booked and paid for a flight using LOT Polish Airlines. I checked the policy and they included a bag of 23kgs with an economy ticket. There were no alternatives. When the time came for us to leave we were told that there was no luggage included in the ticket far although we checked. We were never told by Flighthub or LOT that the ticket we bought were Economy Saver and not Economy.

This is just a scam to extract more money from passengers. Flighthub needs to be forthright and tell you what class of ticket you booked and what is included and not included at the time of purchase.

This is usury at its finest.

I am contemplating an action at small claims court to teach them a lesson.

I booked a flight on Westjet through Flighthub and paid Flighthub.
Westjet cancelled the flight for mechanical reasons & the alternate they offered was not accepted.
Westjet refunded my baggage fees but I can't speak to anyone at Flighthub & they do not reply to my emails.
Are they stealing customers money?

Before corona virus

I purchased my ticket from flight hub Toronto to Tehran .
On May 2020 they contact me to pay another 25$ for keeping my ticket for one more year .
To fix my flight date
I kept phoning flight hub customer care for weeks but they passed me to each other no manager or supervisor pls be aware and don't buy ticket from flight hub these people act like robbers and can't be trusted .

Booking [protected]
My flight Tirana-Dubai on the 23rd August has been cancelled by the airline and I have been asked to reschedule my flight. Flighthub' system only allows me to pick the 25th Aug as a new date which is impossible for us.

After spending hours waiting to speak to somebody on Flighthub's hotline, i received a callback a few days later. I have requested to your agent to fly out of Athens on the 23rd July instead as Emirates Airline confirmed that it was possible at no extra cost. The agent was supposed to call me back after 48hours and it's been 7 days and I still don't have any information about my upcoming trip.

It's impossible to get through anybody on their hotline and there is no other way to contact them.

Hi,

On Dec 20th, 2020, I have purchased a ticket from FlightHub with booking # [protected], the flight date was due on January 25th, 2021. However, I needed to cancel it due to a schedule change. I requested a cancellation on January 4th to FlightHub, and FlightHub confirmed my cancelation on January 14th 2021 and charged a cancelation fee of CAD50. It stated that the Airline would refund me within 12 to 18 weeks. However, I haven't received any refund for more than 6 months, tried to contact Flighhub many times for my refund and it was extremely hard to get a chance to speak to a real person. I checked with the Airline's customer service and got informed that my ticket was not even in cancellation status, but they cannot process my request directly since the ticket was booked via FlightHub.

In July, I finally got to know that the refund request was rejected in January, but Flighthub has been holding this info from me for more than 6 months. When I contact the airline, they told me that the rejection was because Flighthub used the wrong platform to apply for refund, they should have used GDS, but they used BSPLink, which is only for refund of expired ticket.

I booked a flight for my child and I. When I got the airport, I was informed that despite paying full fee nearly 1000 dollars per person, our luggage were not included nor our meals on a 12 hour flight.
I asked other passengers how much they paid and they told me that they paid 30 percent of the value of my ticket.
I tried to contact flighthub many times but they never answer the phone.
They don't provide any real ways to contact them.
I am very upset - the flight never mentioned the no luggage no meal policy

I have a credit since 2020 and I have tried to book my fight for me and my son . Every time I book they book then give me a call saying it did not go through after taking more money to pay the difference in flight cost even if I book it 5 months in advance using the same initial airline. But in line with flight hun and the airlines it's cheaper. I have had charges to my card and reimbursed. They have had the dates wrong when I confirm with them before booking and after before I hang up. They have had my birthday as March 24 2020 when it's September 19, 1978 and all previous times it was correct and why was it changed? Then my son was not on the last booking attempt but o was again charged additional cost for flight different which they said it would be reimbursed in 7-10 day. But still no flight. I get calls at 11 pm after booking saying I requested a call back but did not. Then they say the booking did not go through because of the airlines. Then when I try to book they say there are no flight but looking on delta and flight hub same time there is. Why call at 11 pm if you can't do anything. Then they said I will get a call back but nothing. Then I call and the customer service person says I'm yelling when I'm on speaker talking because I am driving so it will seem loud I explain but still the continue, I give original booking info and she says I'm missing info and can't do anything then hang up. I have paid $1100 and want to use my credit. I am going to have to take legal action. I have been on hold for 2 hours then on the phone for over 3 hours trying to book paid extra had to clock out of work to take a call on hold to try and book. As we speak I'm on hold now for an hour after she hung up.as you can see all of emails no confirmed booking and why after all these months today July 16 2021 all of a sudden my birthday has changed and why?

I have booked a flight through flight hub on 18th may 2021 and have paid $800 and something for the same. After the amount has been debited (deducted) from my bank account I got a message from fligh hun that the payment has not been processed due to some bank card issue. I immediately called the flight hub customer support and tell the whole scenario to one of the customer representative and he told me that I will get the refund within 10 days directly in my bank account. It's exactly 3 months now and I have not received a single penny from them. I call them every single time and the same thing continues they DON'T PICK UP THE CALL. And this is stressing me out. This is literally [censored].