LOT Polish Airlines
Reviews and Complaints

Polish airlines lost all 3 of our suitcases on the 26th Aug 2023 in Amsterdam. We filed an online report, form and made a complain about it. We received 2 of our luggage after 10 days in Spain both broken, one was open and lots of items was missing. The third suitcase we picked from Delhi airport after our 26 days of Europe trip. Its been nearly 2 months and no one has ever responded. I have never seen such poor service, the company should be ashamed of themselves for such horrible service.

On Sep.16,2023 me and my husband we were traveling from Warsaw,Poland to Chicago,USA .

Our TV screens were not working which we found very frustrating and disappointing especially that the flight is almost 10 hours long. The crew tried to fix the problem but unfortunately they were not able to fix it.

The flight was full so we couldn’t change the seats.

I think that the problem should be resolved before takeoff

I bought 4 fully refundable business class ticket for nearly $8000 in one way (total cost $14000). LOT refused refund of the whole amount after I cancel and requested refund. They sent me only $3700 instead. I called them minimum five times, you cannot file complain everywhere else just through the info line. They never explain me how they come up with the amount of refund and they refuse me to speak with supervisor, or anybody else from financial department. I really think the people on the Info line are well instructed how to get rid of customers!

Dear Sir or Madam

Formal complaint

On 20th July 2023 I had a flight to Warsaw in Poland at 6.30 from Heathrow. Airile ref.MUQBTX

I was one of the first people to board the plane and even I had a boarding pass seat no 31C I was told I am on standby. My passport and boarding pass was taken from me. When I asked what do you mean on standby I was told that my seat was taken by 14 years old girl, who has a priority over me. I booked that tickets months in advance and was flying only for a week. This is disgraceful for the airline. Then I was told that you can overbook the plane by 10 %, so that means you are  selling double tickets making huge profit and ruining people's holiday. Then when I was insisting that I am boarding that plane, I was told not to rise the voice. She just turn back took my ticket and started calling somewhere without telling me anything. I said don't turn back on me.Then she started threatening me with security and police!  I had a ticket  which I paid for with and a boarding pass this is disgraceful!. 

Of course I had to wait unill everyone board the plane and as a last one was told that I have a seat no 29C, which wasn't my original seat, so obviously somebody didn't turn up. At that point my day was already ruined. Nobody from the staff  bother to apologize for what has happened. 

When I book and pay for a ticket I expect to have a seat!

First of all this shouldn't happen that you selling more seats that you have on the plane and getting profit from it.

Secondly if someting like this occurs you should announce if any of the passengers are willing to go on standbay and offer them compensation.

This is disgrace for LOT polish airline!

I look forward to hearing from you.

Kind regards, 

Danuta Troci 

From the travel agency Expedia I purchased 2 airline LOT tickets Miami – Warsaw – Vilnius on 22nd of May 2023 and Vilnius – Warsaw – Miami on 10th of June 2023 for myself Lina Budreviciene (Silva)

and my daughter Vilte Budreviciute. My daughter is 19 years old, and she is disabled person. Tickets numbers: [protected], [protected] reservation #2PF8AU. For two tickets I paid $2 488,90.

On the way to Vilnius on 23rd of May 2023 we missed our plane from Warsaw to Vilnius. I contacted customer service at Warsaw airport and purchased new airline LOT tickets from Warsaw for a later flight (23rd May 2023 at 4.20 PM) to Vilnius for myself and my daughter and paid $684.39. When I was buying those new tickets, I didn’t realize to ask and nobody told me that all my further tickets will be canceled.

Day before back to US on 9th of June 2023 we were trying unsuccessfully check in for 10th June flight. After multiple trying, I decided to contact LOT customer service where I received information that they don’t know why I can’t check in and should call to Expedia travel agency where tickets were purchased. Expedia replied to me that my tickets are ok and only airline company LOT must explain the reason why I can’t check in to the flight.

I called LOT customer service again where representative Nadia told me that she doesn’t see some kind of number in the system and apparently the travel agency didn’t pass some information to the system. Actually, I couldn’t understand the explanation and insisted on looking more closely at the issue. After some time, she told me that there was no problem with the ticket, and we should arrive before our flight and check in at the airport. Suddenly she found out that my ticket was canceled. The reason for the cancellation was my missed flight from Warsaw to Vilnius. She explained to me that buying the ticket I agreed with LOT policy where takes place cancelation of tickets if flight is missed.

Me and my daughter we are Lithuanian citizen but live in United States of America as I and my daughter have permanent resident status of USA. On 10th of June, I must leave Lithuania as I have a job in USA.

After the information about the cancelation of our tickets we had to buy new ones. For the new tickets I spent another $ [protected].58 EURO).

Because of the situation I had a huge stress as well as my daughter and I couldn’t explain her what is happening as she is mentally disable. Also, we spent a large amount of money buying new tickets and these costs are significant to me ($684.39 + $1 735).

Considering the above I am asking for the money refund because of following:

- customer service representative at Warsaw airport who sold me tickets from Warsaw to Vilnius didn’t mention that my further journey is canceled, and I do not have my further ticket anymore;

- the information about the tickets cancelation was not passed to the travel agency which sold the airline ticket to me;

- I didn’t receive any information about my ticket cancelation.

My email l.[protected]@gmail.com

My cell phone +[protected]

My address 5670 Via Delray Apt D, Delray Beach, Florida 33484

Lot airlines canceled and rescheduled our tickets coming back from Gdansk to Miami instead of September 18 we are we booked for September 11

Anthony and Jolanta Volpe plus 🐶 in the cabin. 

Your company Lot Air has changed our vacations once again! This time we are losing 7 days . Originally we were returning to Miami from Gdańsk on September 18 now lot have rescheduled our return on September 11 🤨

This is unacceptable, very stressful, inconvenient for sure and very costly! $$

We will need to change our plans regarding vacation’s in France, Belgium and Croatia

cancel car rentals , cancel and reschedule pickup from and to and from destinations and more! Most important we will not be able to attend important family get together. 

USA department of transportation requires reimbursement/ restitution in this situation! 

We will appreciate quick response ! 

Lot airlines; Miami - Gdansk, June 21 returning Gdansk to Miami. September 18 (rescheduled by Lot to September 11)

Booking reference number 4NQDZR

Anthony and Jolanta Volpe

Anthony and Jolanta Volpe plus 🐶 in the cabin.

Your company Lot Air has changed our vacations once again! This time we are losing 6 days . Originally we were returning to Miami from Gdańsk on September 18 now lot have rescheduled our return on September 11 🤨

This is unacceptable, very stressful, inconvenient for sure and very costly! $$

We will need to change our plans regarding vacation’s in France, Belgium and Croatia

cancel car rentals , cancel and reschedule pickup from and to and from destinations and more! Most important we will not be able to attend important family get together.

USA department of transportation requires reimbursement/ restitution in this situation!

We will appreciate quick response !

Lot airlines; Miami - Gdansk, June 21 returning Gdansk to Miami. September 18 (rescheduled by Lot to September 11)

Booking reference number 4NQDZR

Anthony and Jolanta Volpe

[protected]

[protected]

Email ; [protected]@gmail.com

On March 10 I booked roundtrip tickets via trip.com booking number V5C3HD on LOT between Cairo and London through Warsaw from 26/4 to 7/6 and made sure it's not a self transfer and no more than one transit to avoid having to issue a transit visa. And a few days before the trip I found out by accident that Poland issued a new law stating that Egyptians should issue a transit visa to transit through Poland which wasn't announced at all on the company website despite it's a new law. Moreover I got extremely sick three days before the trip and submitted the medical certificate but was denied the refund for my unused tickets

To whom it may concern

My name is Galina Nedialkova I want to explain about my experience with LOT. On the 10/24/2022 I purchased tickets to Sofia from ORD - Business class for my daughter myself and my husband for the total amount of 8649.14 USD. Flight confirmation PYUVMH.

On the 2/1/2023 I am receiving confirmation again for the flight with some MINOR changes as an informational email.

On 4/15/2023 I received reconfirmation of that same flight.

Later on the same date 4/15/2023 I am calling LOT call center to request some changes about this upcoming flight and the lady claims that I claimed a cancelation on that flight on 1/21/2023 and she also tells me I have received a refund.

First of all I have never filed a claim for that flight PYUVMH.

Second I would never agree to loose almost 3000 USD OF FEES and cancel a flight.

Third I never received a confirmation about that cancelation , nor I have an email with the claim proving that cancelation.

Fourth why would LOT re confirm by email the upcoming flight on the 2/1/23 and RESERVATION WAS VISIBLE AND EXSISITING on lot website and on American Express website UNTIL AFTER I spoke with Poland call center on the 4/15/23.

On the 1/8/2023 I filed a claim for refund for reservation 4H3GAR BECAUSE THAT FLIGHT MADE US WAIT IN SOFIA AIRPORT FOR 6 HOURS. I have paperwork with the documentation printed out.

However LOT might have had the wrong flight refunded with cancelation but until 4/15/2023 nothing form LOT indicated that.

I want my PYUVMH reservation to be restored or fully refunded, along with the claim for 4H3GAR Or I need a proof that I really cancelled that booking with a fee of 900 per person. I have never received an email with this information.

This is extremely unprofessional, I ve been flying business class with LOT for while and I have never had such a poor experience.

we buy tickets may be a half year ago. And we started refund process, which still not finished. We sent them a lot of requested form, but still nothing. Please help us to return our money. Ticket number is: [protected], booking ref: Uopgql, palun oleksandr. Lo24, 23 nov2022 22:15

[protected], booking ref: upwukb, palun antonina, lo24, 23 nov 2022 22:15

I was travelling from Warsaw to London Heathrow on the 4-02-23. My luggage was significantly delayed at the baggage claim even though it was a priority baggage. After reaching back home in Birmingham, during unpackaging I noticed my Rolex watch was missing in the bag and other belongings were all messed up, including the zip of the bag seemed tampered. I have already filed a police report with British Police. LOT not responding, upon further checks they simply answered they are not responsible as agents at airport handling baggage. Not sure what to do. NOT HAPPY with airline service

I have a Senator status flying with LOT for many years internationally and domestically. My company is based in USA so I have only Miles&More privileges so none of my employees flying with you benefice my saving program. But despite the fact that many of my customers choose LOT because of our reference on my last trip to Poland from Chickago on Jan30 I was very disappointed on handling by your company my request to upgrade my travels. Do to over 3hr. delay I lost my connection from Warsowe to Wroclaw and my arrival time to my final destination changed from 16;30 to 20:15. I have also over an hour to drive in winter conditions (I travel alone) to Boleslawiec from Wroclaw. I lost my meeting that day but my main concern was my safety. I ask for an upgrade from Premium to Business expressing my safety concerns. I travel many times in your Business. The flite was not full with plenty of empty seats in Business class. I was told that this is impossible and the manager is not present at the time to discuss it. I was given a voucher for $15 for food. You can see my disappointment. I import Ceramika Boleslawiecka to the USA and can't even imagine our customers being treated that way, especially the loyal ones. My trip with LOT is not the most convenient for me given the lack of connection with SDF but I'm supporting my Polish brand! From a customer service point as a business owner, I see this situation as alarming to LOT brand with decades of hard work of dedicated people. I try to promote Poland and Polish businesses but with a heavy heart, I must say this situation will be much better handled by Lufthansa or any other carriers. I have at least 2 trips myself only to Poland this year and sadly I'm considering not using LOT. I hope this complaint will find you as friendly and supportive of your company.

Dear Team
Please find our luggage, else we will have to claim it for it to be lost by airlines.
Travel date: 28 Jan 2023
Airline - Air France/Air India
(got changed automatically by airlines from Polish Airlines to Air France, the halt was in Paris instead of Warsaw on the way back from Bucharest to New Delhi - Flight details have also been attached for your reference
Baggage tag details are as follows:
WhatsApp Image 2023-02-06 at 12.23.29 PM. jpeg
Looking forward to your response, luggage pictures are as below:
WhatsApp Image 2023-02-06 at 1.04.27 PM. jpeg
Waiting for your call to deliver us to our house:
Punit Kumar Singhal
149, Sector 28 a, chandigarh
160002, India (Passport copy attached for your reference)
ph-[protected], [protected]
Thanks & Regards
Sneha Singhal
(wife of Punit Kumar Singhal - as mentioned in passport also)

Dzień dobry. Wczoraj tj. 30 stycznia przyleciałam do Miami.

Chciałabym zaznaczyć, że na ten lot wykupiłam upgrade za 270.- za miejsce nr 21A z większą

przestrzenią na nogi i bliskością do toalet.

Miejsce 21A w tym samolocie miało uszkodzony fotel i nie można było przesunąć oparcia do tylu. Przycisk, który to reguluje był wciśnięty do środka i nie można było z niego korzystać.

Ponadto monitor /ekran/ do korzystania z mediów był zablokowany i nie można było wyjąć go z fotela.

W tej sytuacji proszę o zwrot poniesionych kosztów i naprawę tych uszkodzeń dla komfortu następnych potencjalnych klientów.

Z poważaniem

Grażyna Pigońska

Wysłane z nowej aplikacji AOL na iOS

W poniedziałek, stycznia 30, 2023, 5:27 AM, Polskie Linie Lotnicze LOT napisał(-a):

Wyświetl więcej

Hi milena, how are you? I did routing

Number accidentally instead of swift code for my claims (berisha familly) reference number rp/51373/22/mib-passanger ilir berisha. Also for my wife hysnije rukovci berisha, and 2 kids alba berisha, drin berisha rp/51374/22/mib, rp/51375/22/mib, rp51376/22/mib

Swift code for my pnc bank is:pnccus33xxx. T? Can yo just email it to me back so I know you got my email? Thank you!

Dear to whom it may concern,

I am writing regarding a delayed/cancelled LOT Airlines flight.

I am seeking compensation for this flight. The details are as follows:

Booking reference: 6M4XGP

Flight number: (ICN-WAW)LO98, (WAW-TLV)original LO155 (changed LO151)

Departure airport: Incheon international airport, ICN

Scheduled departure time: Sun 25/09/22 08:05 (delayed 09:55)

1. My flight from ICN-WAW was delayed for 1hour 55minutes. 

Becasue of this flight delay, the waiting time at the stopover increased from 1hour 30minutes to 8hour 50minutes.

I could not get any compensation for the increased of waiting time.

Me and my group is near 70years old and our body are not comfortable. We even request for the wheel chair service.

And the only reason we choose this flight among many other cheaper flight, was the 'shortest waiting time'.

However, due to flight delay, we have to wait more long time.

- I request for the compensation for the time I have to wait more because of flight delay.

2. Because of late arrival to final destination, I have to threw away the accomodation fee for a arriving day, car rental fee, program participation fee for the first day.  (I have attached an images for the fees.)

I have to handle many things regarding late arrival which was not necesssary.

I could not get any compensation for the wasted money and my works to smooth things over.

- I request for  the compensation for my group's hotel fee for arrving day. (US$478)

As soon as I arrived, I submitted a refund request in October  and I have now been waiting over 2months and half.

I have contacted the customer service team over the phone several times and they informed me that it will take up to 30days to receive a respond with no help or further information. I have now been waiting longer than this time stated and find it unacceptable.

I would like to be issued a compensation for this immediately.

If I do not receive a satisfactory response I intend to pursue my complaint further.

Yours faithfully

Myoung suk, Cho 

LOT the most horrible and unreliable airline.

We were on a 2 week vacation to 3 countries.

Our luggage got lost and no one ever responded to any phone calls or emails.

We were stuck for 2 weeks with no clothes or medicines in foreign countries.

The attitude of the airline made it even worse. They just didn’t care.

Each of us had about $1500 stuff in our bags. So we lost around $6000 of our favorite things as well as important medicines.

NEVER AGAIN!

Hope they go out of business very soon.