Austrian Airlines
Reviews and Complaints

Flight OS356 on June 21 2024 from Brussels to Vienna was delayed and therefore connecting flight OS865 from Vienna to Cairo turned to be already departed, although I had tried to reach the gat as fast as possible.

The first alternative Austrian Airlines flight to Cairo was already fully booked, so I received a seat on the Egypt Air flight MS798, departing on June 22, 2024, at 15:30.

The purpose of my travel was to attend a wedding party in Gizeh, near Cairo. I arrived at the party (Hilton Pyramids hotel) only at 23:30 Egyptian time on June 22, 2024 just to find out that the wedding party was over and my travel was waisted.

reff: REVEICA DAVIDESCU

I have made a reservation on AUSTRIAN TICKETS for the following flight:

10.03.2024 - Bucharest - Wien time: 19 (7PM)

25.03.2024 - Wien - Bucharest

It has been paid by card by Davidescu Bogdan 99 Eur: transfer date: 21.02.2024, valuation date : 23.01.2024, boocking date:24.01.2024

I couldn't see on my email adress THE RESERVATION CODE.

Please help me and send it on my email adress: reveica.[protected]@gmail.com

BOOKING CODE LRY40

ANCILLARY SERVICE BOOKING WITH SEAT RESERVATIONS MADE

CONFIRMED BY AUSTRIAN .COM AS PER E MAIL 09/01/2023

FLEW OUT 15/03/23 - OS45

RETURN 26/03/23 - LH4313

CUSTOMER MADE MOBILE PHONE CALL TO AUSTRIAN RESERVATIONS FROM MALDIVES ON 25/03/23 TO CONFIRM SEATS FOR RETURN

CONFIRMED AS 12A AND 12C AS PER BOOKING

UPON ARRIVAL SEATS DECLARED AS "REALLOCATED" AND SEATS OFFERED IN CENTRE OF AIRCRAFT - REFUSED

UPSET CUSTOMERS - HOW CAN SEATS BOOKED , PAID FOR AND CONFIRMED BY BOOKING AIRLINE BE "REALLOCATED" - NO EXPLANATION OR APOLOGY GIVEN

Customer made ancillary booking for specific seats & confirmed by airline

when in resort (maldives) customer contacted by text to check in online or call austrian reservations to confirm seats for return next day - confirmed as 12a and 12c - call cost over £40 - upon check in refused seats as "reallocated"

My name is Dalia mousse. Me and my daughter had a trip on 6/28/23 from Houston to Cairo with Austrian. Austrian airlines never put my bags on the flight so I never received them in Cairo and they had a lot of valuables and Jewlery and medications for me and my daughter that gave us a huge problem not reaching to our meds. I had to purchase a lot of valuables instead. I profiled a claim before and never heard back

My Phone is [protected]

Email [protected]@icloud.com

Dear Madam/Sir,

just arrived from Bucharest flight OS 784 and I have noticed that my external Samsonite orange lock is missing.

I have contacted your desk at the airport and got the attached damage report.

The service and assistance was extremely poor and disrespectful.

I was told that Austrian airlines is not taking responsibility for this damage and that I have to sort out the issue with my insurance or the police!

I am a very seasoned traveler and this never ever happened to me.

The staff was rude and extremely unpleasant.

I am extremely disappointed and I will inform my company so we avoid

flying Austrian.

I am able to buy another Samsonite lock by 20 Euros but I would highly appreciate some apologize from your company for the manner I was treated as a customer.

Please, do contact me at: [protected]@yahoo.com or +[protected].

Thank you

On January 12, 2023 I, Hasan Bajramii, purchased tickets on Austrian Airlines thought my travel agent, Ramzija Osmanaj for Tikec. The ticket number is [protected]. I purchased these tickets for my loved one, Aida Mustafic and her small dog.
The ticket is from Tirana to Vienna with a connecting flight to Newark, NJ on Weds. January 25th, 2023. This was a round trip ticket with a return trip on April 4,2023.

When my loved one, Aida Mustafic, arrived in Tirana airport with her small dog, she was told the dog could not enter Vienna. She asked for that to be checked, since over the phone with Austrian Airlines, it was confirmed. She was told Vienna denied the dog entrance. However, on the ticket, it is printed that the dog was confirmed to return to Vienna. How can the dog return if he never left?

When Aida arrived in Vienna, and ready to board the adjoining flight to Newark, NJ when was asked by the counter person as the gate,” where is your dog?” The staff in Vienna told her it was a mistake that the dog was not permitted to enter Vienna and apologized.

This was a miscommunication, and I am sure Austrian Airlines would like to correct this issue. My loved one has been emotionally upset, and worried about the care of her treasured pet that was left behind.

Sincerely,

Hasan Bajrami.

Dear Sir/Madame,

In relation to the above subject matter, I am writing to express my extreme dissatisfaction with the service I received on flight with reference number Booking reference: NSHB5V.

On 30th November 2022, my colleague Ms. Stella Charalambous and I arrived at the Vienna Airport from Larnaca, with a connecting flight to Amsterdam, where I was subjected to a random check at the airport. Cyprus is not a part of Schengen area, therefore, we had to pass through passport check, where there was a very long line. Following the passport control, I was subject to security random check. The flight arrived in Vienna (as per ticket itinerary at 19:50 and the boarding for the Amsterdam flight was at 19:35 and the flight was at 20:20. As you can understand there was not enough time to leave the airplane, go through passport control and then through security check and to make it to the gate on time. Other people from our group were not subject to random detailed security check and that is the reason they have made it to the gate on time. When I arrived at the gate a member of your staff had informed us that the gate has been closed and that we will have to re-book a flight the next day. We were not offered a hotel for this inconvenience until after discussion with your staff, which I have to say they were not as friendly as one would expect. I was faced with rudeness and lack of professionalism. At the time we arrived at the gate our luggage had not been discarded yet, as the Austrian Airlines staff had told us. So, we asked her, since the luggages were still on the plane, to ask the pilot if he/she would allow us to board on the plane; unfortunately, she refused to even ask. We were a group flying together. We were at the gate for one minute after it closed the latest. We did not stop anywhere from the security check to the gate and yet the gate was closed.

In light of the above, we missed one night at the Jakarta Hotel in Amsterdam, which cost €270 per night per person and the taxi ride from the airport to the hotel. Also, this situation had a psychological impact on us due to the inconvenience and irritation this matter triggered, due to the incompetence of your staff.

I am extremely disappointed in the level of service we received, and the fact that we were denied boarding and consequently missed our flight due to the incompetence of your staff is unacceptable.
As you may appreciate the denied boarding had a knock-on effect on the rest of our bookings in Amsterdam as mentioned above.

Kindly note that as per Article 7 of the Regulation (EC) No 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91, I am eligible to compensation.

We expect your collaboration in the matter, and your positive reply to my email within 10 days. Otherwise we will involve legal representation to handle this case as we are determined to ensure that my rights are restored.

Kind regards,
Yiannis N. Tymvios
Marketing Manager
Vassos Eliades Ltd
23 Lefkosias Str. 2540 Dali Industrial Area
P.O. Box 21085, 1501 Nicosia – Cyprus
[protected]@vel.com. cy
Tel: +357 [protected]
Fax:+357 [protected]

My brother and mum save a lot to travel in England for Christmas.

We are not rich people to travel a lot in a year.

The flight’s was cancel then reschedule then finally it’s because Friday.

It’s been 2days they don’t have clothes, nothing and they cannot afford to buy new also as it’s expensive.

No one working for this airline have a clue when is the luggages.

So I beg you please help then to fine the luggage.

They cannot enjoy they vacation due to this and as a family member am stress as well.

Last time checking luggage was Mauritius to Vienna.

Vienna to Heathrow airport nothing.

Thank you.

My brother name is Toreeden tirmanee

Tracking number is LHROS20156

I flew back to Montreal last Saturday with OS. I could not believe my eyes and ears when we were told all the seats at our gate were reserved for business class passengers only and that we had to stand or find other seats elsewhere. Over 75% of the seats remained empty until boarding. No other flights in this area had the section cordoned off. People were pretty upset and the poor agent got an ear full. It seems to apply only for the Montreal flight (Tel Aviv flt was next over and people could sit). I friend came back on the same flight yesterday and had the same experience (she is over 80 but young looking). For me that is an unacceptable practice and I would really like to know why just for the flight to YUL?

We travelled with Austrian Airlines on the 19/07/2022 from London Heathrow to Larnaca Cyprus via Vienna. Flight numbers:

OS 462 (LHR-VIE) AND OS835 (VIE-LCA)

On arrival in Cyprus we received a text message from the airline to say one of our luggage hadn’t made the flight. We went to the desk at arrivals and filled out a PIR form.(reference number LCAOS18235) We logged on to the Austrian Airlines website and completed the necessary forms. We waited. We received no support or assistance. Emails generated nothing but an automated response.

We called the various numbers provided to us, through your website, which either rang out or took a very long time to get through to anyone. When we were lucky enough to speak to someone, they told us they couldn’t assist us. They had no more information than what was provided to us on the lost baggage site. Which was pretty infuriating.

After several days we decided to go back to Larnaca lost and found and a lady there attempted to help us. However, she also had no response from anyone at Austrian airlines or Vienna airport/baggage.

The missing bag belonged to my 17 year old son. We eventually had to go out and purchase some items for him as he had only the clothes/shoes he had travelled in.

We heard nothing from any emails sent. We continued to chase our bag but had no assistance or support of any kind.

I cannot adequately express how much this impacted our holiday. It was very upsetting for my son and completely tainted our holiday having to constantly make phonecalls and send emails.

Two weeks passed and it was time for us to travel home. We flew back to the UK via the same route.We flew out of Larnaca on 02/08/2022. Flight number OS832 (LCA-VIE) and OS457 (VIE-LHR) and arrived to ANOTHER text message informing us that, yet again, one of our baggage had not made the flight! My other sons case! Your company has misplaced 2 bags in 2 weeks!

We, again, did everything we were supposed to do. Austrian Airlines did not do everything they were supposed to do! I cried in the airport because i was so frustrated and knew it was going to be another nightmare situation, filled with form filling, emails and phone calls.

We eventually received our second piece of lost luggage back after just over 3 weeks. However, the first case is still missing.

It has now been 70 days! We have had zero help or assistance. Zero support. Zero up to date information. Your customer service is non-existent! I am yet to receive anything, but an auto generated response to any email. The baggage site shows “Good News Noah. We’ve located your bag”…that was on the 08/08/2022 informing us that it was being forwarded FROM LHR-VIE on the 14/08/2022! That’s the wrong direction! Obviously, it has yet to be returned to us.

I do not understand how you can be so inept! You messaged us to say it hadn’t made the original flight…so you knew it belonged to us and you knew where it was and where it was going. How was it not put on the next flight? Or any of the 30+ flights following? How has it not been returned to us, here, in the UK? The suitcase has an integrated baggage address slot on the back with my name and telephone number in it. If it were being handled someone would find this information. That is me assuming that someone is physically searching for our case. I doubt that anyone is physically, actively, searching for my belongings. NO ONE CARES!

I am absolutely disgusted at the appalling service you have provided and even more disgusted by the service you have failed to provide. You have failed your customers and clearly could not care less.

What are you going to do? How do we get compensated for the missing suitcase, along with compensation for all the distress caused, time spent chasing our things on the phone, sending emails etc?

Your social media team are very responsive when comments are made on your social media pages about how terrible your airline is at dealing with these issues (I am very aware how many people are in my situation) which goes to show that you clearly care more about your online image than you do about resolving issues or helping your passengers. How can you have such total disregard for your customers? You have failed hundreds, if not thousands, of customers. You have abandoned us and have utterly and completely negated on your obligations. I hope you are fined by whichever governing body oversees your business practises.

Austrian Airlines are responsible for my luggage from the moment it was checked in. I want my things returned to me. Things do not just vanish into thin air. It is somewhere and I expect it to be located and returned. Surely it contravenes all security protocol for baggage to be left/lost in this manner. If you cannot find it, then admit that you cannot find it and attempt to make amends. ANSWER AN EMAIL!

Hello,

On our flight BEGOS30337 our luggage was delayed from Vienna to Belgrade.

This was a second time for me since April that from Vienna my luggage did not arrive, first one was from Vienna to Sarajevo.

I find this to be a terrible customer service and I will do my best to share this experience with everyone and advice people not to use your services.

This time the luggage is lost for 7 days already and in my bag I have a supplement which is a part of my therapy and I order it from abroad as it is not available in my country. For the past 7 days I am not taking my therapy and I have to wait for the new order to arrive as it was previously scheduled for August.

That is one part of the problem, another one is that I have another trip scheduled for Friday, July 15th and in my lost bag I have the wardrobe and cosmetics I need, as well as the bag.

In fact, three bags from my family are currently lost.

There is not one single way to call your customer service and get some information, while the information on your portal is terribly confusing, stating that the luggage is located and that it is still being located at the same time.

This level of support is unprofessional and shows a total lack of interest and care your company offers their clients.

If I had any chance to actually talk to a human being, I would not be writing this, but since it is not possible and I am completely ignored, I will prepare a law suit and hopefully then someone will see me worthy of a spoken word. I will make sure to include all of my medical issues, even though I would never turn to law and suits if I was treated with enough respect to have my calls answered on your official contact numbers.

For the first time in my life, some company has provoked me to this kind of communication. I really hope for the sake of your reputations that this is just a momentarily issue for you, otherwise your company is really one of the worst I have ever encountered and I hope the market will punish it!

Good morning

due whether reasons the flight on 27/2 from florence/vienna/thessaloniki os 512/809 did not arrive in skg but in airport in athens.

They told us to came back by bus!

we bought new tkts ath/skg by sky express,we think you must return to us the ammount of e135 per person

tkt no [protected]-tsirona/maria

tkt no [protected]-lefkopoulou/sofia

i do have the receipt from sky express if you want it i ll proceed it

thanks and i am waiting for yr answer

sofia

Unfortunately, I am in the position to write this message due to a complaint. My mother traveled from BUD to ORD on Feb 05 /2019. I have instructed her to have just a carry on luggage . He luggage weight was 8.5 kg. The rudest ticketing agent noticed that she does not speak Nor English of Hungarian started asking her for money to pay for her carry on luggage. I feel that this was advantage taken because of the language barrier. She could have put half kg in the purse or throw it away, but was not given the chance. They called someone to translate for her and the agent stated " if she does not pay, she wont enter the airplane or ticket would be issued to her". I feel that this is unfortunate occurrence and advantage taken of the customer because of age and language barrier. She paid 15900.00 HUF for 8.5 kg and I feel this as unfair. I have instructed her not to bring a big luggage, bc of payment and because of language. I have also worked as customer service for airline and this could have been avoided. I would like to hear from you what do you as airline think about this matter and I appreciate you time. Please get back to me at [protected]@yahoo.com

On Tuesday afternoon 12/18 we left Chicago to come to Tel Aviv on flight number 9850. We had a connection in Vienna flight number 857. We arrived in Tel Aviv on 12/19. When we picked our luggage, on one of the suitcases the zipper of the side pocket was open and the items that we had packed there were missing. At the moment we didn't realize which items were missing. When we unpacked we found out that a pair of new boots was missing. Also a storage pouch was missing. We are very upset about this.

The boots cost us $200
The bag cost $30
We would like to be compensated for this loss. I have attached pictures of the storage pouch. I don't have any pictures of the boots.

Yehudit and David Wolf
[protected]@gmail.com
5111 Crain Street
Skokie, IL 60077
[protected]

Hello . I am writing in regards to the inquiry 1809-OS-03779. My luggage was delayed for 6 days in the early August (original claim number was KIV-OS-13400. I submitted claim to my travel insurance and they need a document called settlement response letter that would state that common carried ( Austrian Airlines in this case ) has not reimbursed me for the delay . I submitted a written request for such latter via your website and got email back stating that u will look into this . It has been 3 weeks by now and I have not heard back at all.
I don't think this is acceptable- at least I should revive email with some timing if not the letter itself as I can't imaginr it is hard to create it

Thanks
Tatiana

My trip was canceled os863 on Saturday 1 September and we were rerouted to egypt air ms798
Till date none of my 8 baggage has arrived
We had a bad experience in that transit where we waited for over 5 hours me my daughters 8 and 15 and my mum 67 years
Returned to Cairo late that made me miss my dr appointment and errands planned
I'm truly dissatisfied and I want my baggage issue resolved before traveling on business trip on September 15

Noha AlNofaily
[protected]@gmail.com
+[protected]

Dear sirs,

On the night of 27th august, lot decided to cancel its flight to warsaw, in vienna airport more than 100 people are witnesses of the discussing position and work of the austrian team that were doing the check in.in fact they were a team of negligent, uneducated, incompetent, racist and brutal, and completely without knowing what to do in such a situation, a group that should be fired or working on washing streets, a real group that is receiving money without knowing what they are doing.
I am writing to european community, star alliance and newspapers about the condition these guys treated more than 100 people and the austrian arrogance was very well present. I will never travel austrian neither stop that airport, the fact that hitler is austrian native does not give you, and them the right of be the rude like they were.
After hours waiting for a confirmation and always a terrible assistance by these group, we know before than them that the flight was canceled, then lots of time waiting for an explanation about the next steps, so the incompetents resolve to put us in a bus to an hotel. We cannot take the luggage because the bus does not wait and we have to go to an hotel 25 km far from the airport at 1am, this is a shame...
We arrive the hotel without nothing to eat or drink even no kit of amenities, nothing a shame, at least the great austrian group didn't sent us to auschwitz.
And they just said that tomorrow the bus will take us at 5am and then in the airport we will know in which flight we will go... This looks a cartoon or a drama.
Austrian for me are out totally.
So I am waiting to know my rights in terms of indemnity. I miss a meeting in warsaw, I slept 1h I had this bull [censor] service from the lot and specially from the austrian incompetent group. So I am waiting for a fast answer about all this incredible stupid work.
Austrian and lot should be banned of star alliance and I will do my best to disclose this subject.
I really wish the austrian airline and team as lot the best and biggest failures

Mario calvinho

I reserved flights through AEX Travel from Miami to Hong Kong in March 2016 for flights departing on December 18, 2016, returning January 03, 2017 from Singapore. My AEX Travel Record locator number was KKGBXT.

As a tall person with long legs, I specifically reserved and paid for exit row seats on both going legs with my wife. Seats 19A and 19C were reserved.

While checking in 24 hours before the flight I noticed that our seats were changed to an unacceptable seat and separated from my wife. I complained to Austrian Airlines and they could not give me a satisfactory answer as to why our seats were changed. It turns out that we paid $65 per seat additional to upgrade to exit row as requested by our AEX travel consultant and Austrian Airlines said that exit row seats cost $100 per seat to upgrade and therefore they sat us in the bulkhead seats which cost the $65 we paid. They never advised us of this change and neither did AEX and we were forced to accept those seats since the exit row seats were since taken.

I was furious, as bulkhead seats were cramped and did not allow legs to be moved from a 90 degree bend, which would be intolerable for 11 hours flying. I was forced to purchase a business class seat for an additional $650 for each leg in order to fly. I was just fortunate that one business class seat remained for me to take, otherwise I don't know what I would have done.

I therefore spent $1, 300 additional to fly because AEX Travel agent did not book my seats correctly by requesting the correct fee upgrade for the Exit row seats which I would have gladly paid the additional $35 for.

I believe that AEX is responsible for this snafu and resultant additional costs and should reimburse my card accordingly.

I have copies of the reservation forms sent to me by AEX travel with the reserved seat numbers which were under the record locator of KKGBXT when originally booked.

Me and my brother had to fly with Austrian Airlines to NYC on 2nd of September through Vienna. But when we went to the airport we were told that our flight was canceled. We were disappointed, but there was no other way, so we re-booked our flight to the next day. When we were already on board we were asked to change seats, because there was a family of 3 people. So I had to sit all the way in the back and my brother stayed in the front. Our tickets included special meals for lunch, so I ordered some. But they told me that there were no special meals left for me. Well, everything else seemed to be okay, but there was one little detail. Australian Airlines had lost both, my and my brothers, baggage! How is this even possible? We declared the loss and after few days we were informed that they couldn’t find our baggage. It’s now more than five three months since our baggage is lost and there is still no information about it. I’ll never use Australian Airlines again. Once they decide o ignore you you can’t do anything about it. We also didn’t receive any money for the lost baggage. That was the most horrible flight experience in my life.