FlightHub review: Subject: request for full refund and compensation due to flight cancellation

I am writing to express my frustration regarding the cancellation of my flight on March 5, 2025 with WestJet. Instead of my original Toronto to Saskatoon flight, I was rebooked to fly to Edmonton on March 6 at 7:00 PM, then to Saskatoon on March 7, arriving at 10:00 AM, causing a delay of over 24 hours. No accommodations or food were provided, and I had to stay in an airport and sleep for 3 hours only, since all nearby hotels were fully booked.

I also had to purchase a new ticket with Porter Airlines for over $500, and I spent over $60 on meals, which I hadn’t planned for. I am diabetic and have other health conditions, which made the situation even worse. I could not eat properly, charge my phone, or access necessary medication, leading my family to worry so much that they called the police to locate me.

I have already contacted FlightHub for a refund, but they only offered $9, which is unacceptable. I expect a full refund of my original flight, compensation for the new flight and food costs, and appropriate compensation for the distress this caused. I have also filed the official Refund Request Form from WestJet but I have not heard back from them (however, over the phone, they told me to speak with FlightHub directly).

I am aware of my passenger rights and am prepared to take further action if needed, if no refund is issued to me as soon as possible.

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