Vida Vacations
Reviews and Complaints

On 11/03/21, I was directed by Barba Rangel, Supervisor Vida Vacations to Wire $7,755.00 USD to their Vida Vacations Banking in De Zuniga Jalisco. I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. This Reservation was given on Grand Luxxe letter headed paper. I started contacted Ms Rangel to activate my

Certificate since early this February and after several unsuccessful Tel calls & Emails, she emailed me 3 weeks later stating I need to wire additional fee for activation which I refused. I then contacted the Grand Luxxe Reservation Desk and was advised this Cert # was already used by someone in year 2020. Since then I emailed her Manager and others at Vida Vacations without any response at all. I filed a complaint with [protected]@vidanta.com/[protected]@grupovidanta.com who clearly advised me that there are no Barba Rangel/Hugo Armendariz working for them and that I have been clearly SCAMMED. i do have proof of my wiring to the Vida Bank Account and funds were confirmed received. I am trying to cancel this rental reservation and reclaim my wired $7,755.00 and absolutely no one at Vida Vacations can help. How can I be SCAMMED by such an affluent most desirable large Organization as VIDA VIDANTA GROUP as this? PLEASE HELP AS I CAN FURNISH ALL PROOF OF DOCS and contact telephone numbers.

Upon instructiion from bona fide rental-sales finance manager, I was instructed to bank wire nothing but all $7,750.00 us cash to reserve 5 luxury weeks vacation at the grand luxxe residence club in cancun for dates 07/03/22 thru 07/10/22. The finance manager gave me all guarantee that they are ligitimate and that is how vidante vacations do their business. I was given a certificate # and now that the time is drawing soon, I made many telephone calls and sent several emails with absolutelty no response. Whenever, I call, a voice came to say 'hold on' and phone went dead.

I am afraid this might be a big scam of my hard earned $7,750 us $ by this prominent and large grand luxxe residence club. Also, when we did call the resort an d gave the certificate #, they disclosed this was designated to someone in year 2020 and used up.

Can someone help or advise

Emily at Emrealtyflorida.com

My two distrs and I attended a sales meeting (I am 80 yrs old and my sistrs are 74 and 78. on 12/4/21. We told them we could not afford membership but using, "Let me talk to my manager tactics" we broke down and brought a membership that costs $10, 500 via credit cards and have to pay them $19, 500 over the nest ten years. The major selling point was that we would transfer the deed to our present timeshare to primarily avoid the $2000 in yearly fees, but in actuality they do nothing with this time share. They "gave us a bonus of entering the Ambassador program that would help pay, but found out this was also a skam. After much consideration we are asking for a nullification of contract and if this does not occur we will go into default before we make the first payment. Though we are all competent we think they used"the elderly tactics of being "Overwelmed".

Me and my friend Nat were staying at the Mayan palace in Mexico and we attended a meeting. We purchased that day and decided to cancel 3 days later. We were told that we had to come back Saturday and we attended another meeting with Jose, he talked us into a cheaper plan, we signed on the 7th of September and decided that we would Cancel the second contract. They refuse to cancel saying that we did not Cancel within five business days. We were told that it was not business days in Mexico but 5 days. I spoke to some one else and they told me that Saturday counted as a business day. So many lies and they refuse to refund the money I put on my credit card. I would never stay at this resort and I will advise anyone that asks not to stay there. I travel the world and I have stayed in many resorts and attended many timeshares. This is the worst because they are so dishonest. Beware do not attend a meeting at Grand Mayan.

10/17/18 We are members of Grand Mayan We wanted to upgrade our membership Went to meeting, negotiations took place. Sales person told me to put my offer in writing. I did. Salesman assisted with making sure I had everything discussed. After a short time salesman came back and said congratulations, they accepted your offer,
Shook My hand and written offer was stamped approved and initialed. He came back with documents to sign and was not as was approved. I bedroom instead of 2 bedroom deluxe at Celebrate Club All addendums as previous contract. 7 weeks- 2 red, 2 holiday 4 international weeks When I questioned this I was told I was wrong by Another person, manager.

Then I presented a copy of my offer stamped approved. Then the started making ridiculous offers. I said I want what they approved. They said no they could not do that. I asked for my credit card and ID back Took over an hour to get my ID and credit card Kept sending us to different floors, buildings finally I said if I do not get my credit card back Now I am calling the police. It was finally returned. What can be done? It is the principle now. I want what was approved.
I lost a whole day of vacation 9:30am to 5 pm and got the runaround at the resort when I asked for the person in charge of sales at every desk and person we encountered. Never being given a name.
Went to member services, Alex, and he handed us a form to fill out.Alex stated that it goes to owners daughter not in trash.

Alex Offered exact same deal as sales force. Also he already knew we where coming.

Never acknowledging that we have an approved offer, saying that it would not be honored. He stated sales team does not make that decision.

I have an approved offer. Stamped and signed.

Please assist me in this matter.

Sincerely,

Jeffrey and Pamela Golarz
29 Staples St
Old Orchard Beach, Me 04064
[protected]@aol.com

When vacationing in May 2018 at the Grand Lux in Neuvo Vallarta, my mother and I attended a pitch so we can get various discounts through the stay. Well to my dismay, I was scammed out of $7, 000 in that very meeting.

Several sale representatives came to the table offering deals starting at $40K and went as low as $7000. I was told me that through one of their 300K+ partner hotels and resorts we could stay in a studio for $49 and $299 for an entire week, anywhere in the entire world. They also said you can book single hotel stays if desired for 60% off of regular retail rates.

This second agent asked me what kind of a booker I was and I responded a last second one. So the arrangement I ended up with was 200 adventure weeks, 200 diamond weeks and 10 weeks of Vida weeks. This was after I agreed to put everything on a bank of america credit card.

The Vida weeks is the only thing they were upfront about the costs (although I haven't used any weeks yet). I gave them 5 very specific scenarios of potential trips that I would want to do to include other family members, on selected dates, in specific parts of the world. Their answers were yes, yes, yes it can be done.

Over over a month goes by after signing up and I didn't receive any literature in the mail so after 3 phones calls they were finally able to find me in the system and told me my login for the Destinos Unlimited website where you book these hoel or week long stays. The first time I went to site was to book a hotel. I learned that a) the prices were the same as other travel sites + you had to buy that rate using vida dollars b) the booking actually was made via expedia b/c the hotel told us. That was my first clue we've been scammed. I made a call to Vida Vacations to express what I was told vs what was reality on the website. They told me that someone would call me back from Destinos b/c they weren't familiar with their website.I also was shorted $1000 vida dollars and took about 4 months for full resolution on that. On all of my calls to Vida I expressed to them my huge dissatisfaction on the hotel rates they were advertising and that I could get cheaper in some cases on another booking sites and without using vida dollars.

As the weeks progress and I finally speak to an agent at Destinos and asked how do I book the adventure + diamond weeks. These said vacation weeks limited to the very small selection of "deals" that are posted on their site and in no way shape or form are $49 and $299. They are much more expensive than promised, they are not customizable, they are not at all what was promised to me and you sure as hell can't plan any of the five scenarios that I specifically asked them at the sales table. And for these reasons I'm another victim.

I told this representative Humberto that I ve been chatting with over the past few months that I want to get all of my money back which they keep denying. They have offered 10% or $700 which I haven't accepted due to wanting to take legal action.

We moved across country so haven't had a chance to pick this up, but I am back on the case and ready to take action. I am looking for anyone that has been scammed by Vida Vacations to join me in a legal battle that can help us get our money back.

Join me and many others in a class action. Email me today.

Stephanie Adili
adili at me dot com

We purchased in October of 2017 and used our membership in March of 2018. I already did not feel good about what we purchased, but imagine showing up at the resort only to be told "that's not what you signed up for".

We were informed we did not purchase what we thought we had purchased - the Grand Mayan. We were put in the Grand Mayan for this "one time only" first use. You see...when you visit their resorts, you have "classes of customers". Lower class (Mayan Palace, The Bliss, etc) cannot participate in the things the Upper Class (Grand Mayan, Grand Bliss, Lux, etc) can do - but they are very sneaky when selling this to you. They tell you all about the upper class stuff, then sell you the lower class package and don't state that you can't do any of what they just showed you.

On our first visit, we were again made to sit through a sales presentation that was pitched to us as an "update on your properties" for hours and hours. This was no update, it was another sales pitch. The horrid sales people kindly let us know that we didn't buy what we originally thought but that we could cancel the contract if we "upgraded" purchased a new contract. After hours and hours, again, to get out of there, we signed (stupid I know!). You see...this company preys on people like us who have a very hard time saying no to the sales lady who went on and on about her 2 boys with no dad.

I sent a letter within the 5 days cancelling the new contract, but instead of cancelling the whole thing, Vida wants to put us back into the old contract. That is not how it works. The old contract was cancelled when the new contract was put in place. We signed a new finance contract and paid a new down payment. I still have the credit card bill from the old contract.

I was told that they would cancel the new contract "only if I removed any and all negative reviews of the resort" but that I had to honor the old contract. This is what they do to anyone wanting out of their contract and this is how they try to keep a 4* rating. I initially agreed to remove the negative reviews, but only if my entire contract (new and old) is cancelled.

Another thing they sell you on is Vida Dollars. Theses are a joke - they are virtually worthless. You can find better hotel deals searching online on your own. They really push the vida dollars making you think you are getting dollar for dollar savings when you actually only get to use about 10% on the dollar.

We have met many people who have had the same experience. Please don't get sucked in like we did.

I was able to get approximately half my money back in 2011 for a downgraded contract with an offer of downgrading my contract to a one week suite, but I am still in the hole for $7600 and unable to sell my contract to anyone else due to the assignment clause number 6.

Not only would they not provide a full refund, paragraph 6 requires a transfer fee equal to 10 current usage fees in order to sell the contract to another party not family. I was not ware of this at the time of the partial refund.

I just got off the phone with Nick Steele who refuses to assist in any way. Clearly if Vida Vacations cares about their owners, they have the ability to remove or reduce the transfer fee in paragraph 6 to at least make it easier for us who where misguided, misrepresented and otherwise ripped off, get the balance of our money back by selling to another party. The must continue to honor these contracts even if they do not offer them anymore.

I believe under the circumstances of a prior class action lawsuit and admission of misrepresentation during sales, any espnable judge or jury would find the demand for transfer fee unjust.

Please join me in challenging Vida Vacations in court over 1) A full refund not provided and 2) Unjust contract transfer fees.

Jeff Nicholson, PhD, PA-C jeff.g.[protected]@gmail.com

We have visited the presentation of the company Vida Vacations. They offered to get the contract, which provided money and within 10 years you can return this sum without any interests. The company also offered the services in finding the place, where you wanted to stay, and they helped to fill the necessary papers. But if something happens with you on this vacation, this company doesn’t take responsibility. So think about it.

Vida Vacations Selling Deeded Timeshare? NEW

The Deed: If you think you own a deeded interval of time with Vida Vacations you're sadly mistaken.

What they explain is that you can upgrade to their PRC program, which has a deed...perpetuity, whatever they may say. The deed recording sales shows in Recitals (Company declares) is in fact deeded to the developer, who then divides that deed into one week intervals and packages them. Make no mistake that is the developer’s deed...not yours! You will never receive an actual deed as you would in the US. If it was deeded you would have visited a Public Notary, and sign "the book" which is law in Mexico with all deeded property.

Vida Vacations sells "right-to-use" (RTU), unless you actually purchase a condo outright. Clause 1 of recitals explains this clearly. You may trade-in the RTU contract to purchase a deeded property, which means you need to spend a lot more money, the RTU equity that you would use to buy a condo cannot exceed 20% of the purchase price. Which means you'll pay 80% of the asking price. If you have a $150, 000 RTU equity and you want to buy a $400, 000 condo you would only be able to apply $80, 000 of your equity.

But there's a chance sales will inflate the sticker price as they do with the timeshare, in which case you will pay close to full price for the condo and effectively receive little or nothing for what you trade in.

This is done with full knowledge of Corporate Management as well as Ownership. It is viewed as creative selling, although those who are on the receiving end of the scheme don’t see it that way.

If you bought and none of what I mention were factors you have a great product.

Ms. Rose I urge you to reconsider.

JW

We're back...sorry to bother you all with our sad story but we won't let Vida do what they did and just say ...too bad, so sad.

The bottom-line here is we kept saying no. Then they put us on the phone with a Rental Broker from a list they provide who proceeds to tell us he has tons people waiting to rent the type of unit they we're trying to sell us (how convenient) ...the broker literally begged us to buy so we could list weeks with them. He also guaranteed to resell our other timeshare. We believed and trusted what we were hearing based on the magnitude of the project, we couldn't imagine whoever built it would allow such deception. We were wrong!

Yes we know we are way past the 5 days. That's the beauty of their scam...you don't realize until it too late. What's even better Ownership/Corporate Mgmt backs up the pitch.

I almost forgot, after a year of not renting any weeks or reselling our other timeshare the broker who we listed with had the nerve to call us and ask for more money...this really happened! They said "oh...you don't have our premium plan if you really want it taken care of give us another $150". We didn't find this broker on our own, as I said they were working hand-in-hand with Vida sales.

I am I the only one this has happened to? I doubt it!

Deb & Sara

My husband, myself, sister and my brother in-law were deceived into buying something we can't use. All four of us took the presentation at the Grand Mayan in Cabo we made it clear we always vacation together and needed a 2 bedroom with a kitchen.

What we wound up with was a hotel unit and 50 HSI breakaway weeks. You can see by the floor plan attached how they deceived us.

When they made the circle their exact word were "this is what you get".

After we finished paying our downpayment I called to make a reservation that's when I was told I would have to use breakaway weeks to get a 2 bedroom, but I could not use breakaways at any Grand Mayan we would have to exchange to another resort. We bought it to use there!

Trying to make the best of it we remembered the Vida sales rep making a big deal on how easy it is to rent out the weeks through brokers that their members use. I couldn't find the list in my paperwork so I called back customer service and they sent me a list of brokers.

As you can see there are four on the list, so I wanted to see who was the best. Upon looking them up online, one was worse then the other.

Knowing I was feeling ripped off they send me a list of scammers. Unbelievable! Obviously I didn't use them so know I stuck and The Grand Mayan says there's nothing can do.

I urge The Grand Mayan to do the right thing.

Mary M

Vida Vacations in Cahoots with Rental Brokers

My friend and I bought last year in Cancun, plain and simple we got screwed! We kept saying no, no, no. We already had a program at Palladium and were still paying on it. They were relentless, kept going on and on about a guaranteed rental program. Eventually they put us on the phone with one of brokers from a list they have, we spoke to a person at Global Golf and they assured us of the huge rental demand for Mayan weeks, he said we would have a check within the first three weeks of Jan. 2014. Then he went on to assure us that they would have absolutely no trouble selling our Palladium program. Because of these assurances we decided to go ahead and spend $13, 500, this was the price after the phony credit they gave us for our Palladium program and rental credit.

Another part of the deception was the opening price was $50, 000, turns out this was an inflated price. The scam is they discounted the price and gave us rental credit, giving the false impression that there is a huge demand for rental weeks (this really helped convince us) then they gave equity credit for the Palladium, there were some other credits which we can't remember but in the end we paid $13, 500. I repeat we would have kept saying no, but having an "independent broker" begging us for weeks he so desperately needed was the tipping point for us. When we got back to our room and the broker called us anxious to sign us up which made us feel like there was a genuine need for rental weeks and we signed up.

We have tried to settle this offline but the Mayan refuses because we have decided to use a third party. After what they did to us can anyone blame us. They are masters of deception and we need someone who has more knowledge of the situation. BTW there is nothing in the contract that states we cannot retain assistance. They rely on the contract when we complain about the bogus rental/resale scam, they say you shouldn't have bought for rental/resale even though they put us on the phone with a broker...astonishing. We understand that if we take it upon ourselves and seek out rental brokers and get no results that's our fault. But the Mayan colludes with brokers as we mentioned then they stand there with their hands up saying they have no responsibility here.

We have the absolute legal right to seek assistance, they are accustomed to taking advantage of unsuspecting consumers and we are just trying to level the playing field and get someone who know what they're talking about.

We will continue to spread our story until this situation is resolved.

Deb & Sara

Vida Vacations Blames Members for Believing Lying Sales Reps.!

Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie.

It is still right to use, you "own nothing", it's still a lease agreement. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. They essentially are saying "hey, it's not our fault you were stupid enough to believe our sales team".

Surely this post will be followed by a standard copy/paste comment from Karen Rose stating how they what to work with us so we can enjoy the benefits of our agreement, not the benefits vida presented to me the day I bought.

These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We will be expanding the range of our message please join us in bringing awareness to this absurd business practice.

I’ll say it loud and clear: The Mayan Palace/Vida Vacations is a giant FRAUD
.
Back in 2008 after completing radical stemcell surgery I went to a timeshare presentation at the Mayan in Nuevo Vallarta, I wanted the freedom of a place to relax but knew that there was a chance I would need the money more after all of my medical bills. So I wanted to be sure this was an investment I could easily rent or sell if I could not use it.
The sales staff lied. The promised that I would be able to rent this with my eyes closed. And that there was a robust market for the property. I have tried countless times to right this wrong but those who are in charge--namely Kelsy, Sales Manager and Priscilla, VLO Manager have decided that keeping my $15, 000 is more important than the truth. I WILL NOT stop until The Mayan returns whats mine. Forget the fact that i was medically impaired, not one of the promises they made to was even close to the truth.
The internet is littered with their victims, mine is not an isolated case by any stretch of the imagination.

How the owner Daniel Chavez supports this is beyond belief. For him to deny knowledge about what’s on the internet is ludicrous. In my mind these practices flow down from him--he is the true leader of this organization.

I will continue to post on any and every venue that reaches anyone who may consider purchasing at the Mayan Palace. As it turned out I am on disability so I have nothing to do all day and night but speak the truth and bring down this incredibly fraudulent operation. Shame on you!

I am lodging my complaint here to raise awareness about what’s going on at vida vacations. I made the mistake of believing what my vida sales rep told me. When i was looking at vida, i told them we rarely used our 2 weeks per year that we already had with shell vacations. The vida sales rep told me that this was not an issue at all, that we could easily sell our shell timeshare through a recommended broker for cash and that this was a plan that many of their members sucessfully used. We could then use the cash procedes to replace the money we would use to buy the vida timeshares. Plus, vida was different because whatever weeks we didn’t use from vida could be rented out through the same broker, which seemed like a safe bet to me. A year and a half later nothing has happened—i now own 4 weeks that i don’t use, cannot sell and cannot rent. I feel like fool because i believed them… i couldn’t imagine how the developer daniel chavez would allow his sales people to do such things. But after reviewing the internet, sadly i’m not alone. In fact, i have just seen the youtube video “the philanthropist and his mayan empire”, which is an indicment of the entire fraudulent mayan sales process. I’m originally from guadalajara and it’s sad for me as a mexican to see how a man capable of such greatness has allowed this.

My husband and I purchased with Vida Vacations Club-Bliss Resorts in Mexico and have now found out with the help of family members that we were given two contracts, one for 10 years and one contract for 100 years. We have now discovered that the contract for 100 years does not have a authorization number with Profeco and all contracts have to be registered with Profeco before being sold. The only contract that is registered is the 10 year contract. We were told by the timeshare salespeople that we were buying the 100 year contract and that they were giving us another week for a 10 year period but really it is opposite. the contracts say we are only buying what is registered for 10 years. These timeshare salespeople have not been honest with us! They told us we would own for 100 years but the contract is different. they gave us a price for 100 years of owning with them. If the contract is not registered with the consumer agency then by law we don't own anything after 10 years. The customer service who is attending us says that we cannot cancel since consumer law says that there are no cancelation after 5 days. But the company has not followed consumer law in our opinion. We will never go to a timeshare presentation again in mexico which is a shame since my husband is mexican and we did not want to own in mexico.

My husband is mexican and we bought with Bliss REsorts on November 18th, 2013. We were told that the certain agencies would buy back the timeshare weeks for a set amount. We have now found out that this is NOT TRUE. The agencies will only rent the weeks AND THEY WILL NOT BUY THEM BACK FROM US which the sales representatives described. It may or may not occur that the timeshare weeks are rented since the agencies do not buy them back from us in the beginning of the year as the sales representatives said. The sales representatives said we would get the money every year, no problem! The agencies have now confirmed that if the timeshare weeks are not rented then we do not get any money. That is not how it was explained at all.

We found out from Mexican family members during Christmas that it is also ILLEGAL IN MEXICO to not have spanish language contracts especially for mexicans on national territory as the law clearly says. We were suprised when after we bought they brought us contracts in English only and not spanish since my husband does not really speak english and for the fact that we did the whole presentation in spanish, even the contract verification in the end was in spanish. We have seen online after speaking with mexican government agencies that ALL CONTRACTS IN MEXICO MUST BE IN SPANISH FIRST, AND THAT THEY CAN HAVE ANOTHER LANGUAGE TRANSLATED BUT IT MUST BE IN SPANISH AT LEAST. When we asked for a spanish language contract they said that they did not have one, when we called to cancel the contract they said that consumer law only gives 5 days to cancel BUT NOW I FIND OUT THAT CONSUMER LAW ALSO SAYS THAT IT IS ILLEGAL TO NOT HAVE A SPANISH LANGUAGE CONTRACT SO THE COMPANY MUST REFUND OUR MONEY. SINCE THEY DID NOT FOLLOW MEXICAN CONSUMER LAW!

Articles 73 and 73-Ter of THE CONSUMER PROTECTION LAWS IN MEXICO state that by LAW all contracts celebrated in Mexico must be in Spanish language, as the legal language of the courts. Article 85 of Adhesion Contracts of CONSUMER PROTECTION LAWS clearly states that ALL contracts must be in Spanish. The NORMA OFICIAL MEXICANA also states that contracts must be in spanish. My husband asked for a spanish language contract which he thought was the law! Now their customer service wants to use Consumer Law to their benefit, BUT IT IS ILLEGAL from the start for the timeshare company to not have provided us with a spanish language contract that we could read and sign. Since I speak english the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 3yr old son who needed to be taken care of and also to read a contract in english meanwhile be holding a verbal conversation in spanish. We feel they held a spanish language contract away from us so that my husband couldnt read it and they knowing that I was busy! WE FEEL THEY DID THIS ON PURPOSE TO GET US PAST 5 DAYS TO CANCEL AND KEEP OUR MONEY! THIS IS SO UNETHICAL! HOW IS IT THAT THEY ARE ALLOWED TO OPERATE IF THEY ARE NOT FOLLOWING MEXICAN LAW!

My wife and I traded our Club Intrawest timeshare for a reservation in the Grand Mayan Nuevo Vallarta in early December 2013. Being born in Mexico, I still have family and whenever we make a trade to mexico, we always make time to see them or they come and stay with us. On this particular trip, we all decided to meet up in Puerto and Nuevo Vallarta.
Upon checking in at the resort, my wife and I were approached to attend their t.s. presentation. We accepted since they said it would only take 90 minutes. We told the seller that we are not beach people and that our visits to mexico was mainly to see family. We told the seller that we like city locations better but that they are hard to exchange to and quite expensive when booking suites with expedia or other online sites. The seller then proceeded to tell us that we could exchange with their program for city locations at a very low price of 299 dollars for the week. The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. They said that their concierge would handle everything, all reservations, with the exchange companies. It sounded great but I was a bit suspicious so I asked to keep the sellers paperwork where it shows..Concierge..connected to multiple exchange companies, even small luxury hotels. The sellers also told us that we could easily rent the t.s. weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. the seller also wrote the rental rates on the sheets of paper that I took with me. At first, the sellers did not want me to take the papers that they had presented the program on, but i told them that i would not buy without taking them. I also asked why it was such a problem? I now see that papers have information that goes against the the contract.
Everything appeared great but their prices were expensive and we said no thanks. That is when the presentation began to focus on our Club intrawest timeshare. They said they would do an equity research of our t.s. to find its value. They came back with a document, that showed our t.s. was worth 42, 900 dollars if we were interested in signing it over to them. The price was still expensive and we said no thanks. then a manager offered a pre-owned contract for less money and said that they would help us to resell our Club intrawest for 19, 200 dollars. So basically the cost would be under 7, 000 dollars. I was skeptical and asked how we could be sure that these figures were correct and not just typed up and printed out. The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! He went on to show us a document that said Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales that ocurred in the last 12 months of the same exact Club intrawest timeshare. He said it would be easy to liquidate at the lowest price of 19, 200 dollars. I also asked for a copy for our records.
During the signing we found out that the Grand Mayan company did not sell our Club intrawest t.s. as we felt we were led to believe. Now it would cost almost 400 dollars to liquidate it. they recomended we call Global golf conections, in which I made two calls during the holidays. They told me two different stories when asked them about the resale price of our t.s. The first story was that there was no lowest price but whatever price we wanted to sell it for they would sell it. this was not what the sellers told us. The second time I called and asked about being told and given a document showing lowest price and the person responded that, yes, they could sell it for the lowest price. We have now gone on Ebay and other resale websites and see that the prices quoted us and given to us on a print out are not true. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us under 7, ooo dollars. We feel totally scammed now!
We have also done research on the 299 dollar weeks and they cannot be used for hotels that don't offer timeshare system and the W hotel does not offer timeshare. That was a big mistruth! The concierge does not book all travel as we were told, just like club intrawest we have to call the exchange companies ourselves, so there was really no difference. We received an email stating the exchange companies and small luxurey hotel was not listed on it.
The sellers also told us that cirq do soleil will be giving entertainment next year. Who knows if that is true either? We are so upset that we trusted them and now realize we should not have. this has become a nightmare and what worse timing than it being Christmas, New years holiday.