Thousand Trails
Reviews and Complaints

After analyzing various reviews, it's clear that Thousand Trails, Inc. has received mixed feedback from customers. While some have expressed satisfaction with their experiences at certain RV resorts, others have raised concerns about oversold memberships and unfriendly customer service. It seems that the company's offerings may vary significantly depending on the specific location and individual circumstances. If you're considering Thousand Trails for your next RV adventure, it's advisable to proceed with caution and conduct thorough research to ensure it aligns with your expectations and preferences.

Our First issue was on October 8th. We had extended our 21 days for an extra week. The $29 came out of our account and we thought everything was fine. Then we get a knock on our door by a park ranger saying we have to move. I explained that we had extended and after 1.5 hours wasted on the phone we were brought a pass for the extended week. Now my son has a cabin pass so he can visit and not have to drive 2 hours each way in one day. He had a reservation over Halloween weekend with a confirmation email. Now we find out his reservation has been cancelled. No notification again just cancelled. A flag has been put on his membership that we are using his cabin pass to extend our stay which is ridiculous. I have receipts showing us at the park down the road. This is our home, I would not disrupt my life and move into a cabin every three weeks. I resent this accusation. My # is [protected]. My next move is the BBB.

On 8/10-8/13 My family had a reunion and rented all 4 tiny houses.

All of them were left dirty. Cobwebs in the light fixture, fridge not cleaned inside, freezer had melted popsicle in it. Floors left filthy and we couldn't walk on the floors without shoes until I washed them myself.

The purpose for coming here was to spend time with my family not cleaning.

Thank you for your attention in this matter.

Getaway you cape cod: I have been falsely accused by Tom Leonard management of Damageing property and threatening him. And I have an escorted and off the property for a temporary suspension. I have been calling for weeks trying to find out when I can return in after a month time. I finally received a letter of canceling of membership. I do not understand what's going on. At this campground. Know one called and spoke to me about my side. Though inform a temporary suspension to automatic determination. Which is not right? There's a lot of things going on in that campground by your management that is not proper. Making employees cry, golf cart by Stolen changing rules from one member to another. Member memberships. Afraid to say anything because they're afraid he'll go after their membership. Employees giving sexual advances on the ground to other campers. just a lot of things are going on at that campground? But someone needs to be aware of family members all working together. So it's getting people taking sides for their family members. Someone really needs to do something about this. I have enjoyed going there. I got kicked out during a time when on a week. A week later, I was being doing gonna be doing a celebration of life from my son. That passed away. I lost out on that. Which is about $600 on sending in? Preparing that all due to fault accusations. Your members are afraid to say anything about your management at this company. Which is sad, sad, it's supposed to be a feeling campground there's never any activities. That they do or popsicle stick painting popsicles stick puppets. There's they need to be something more done if someone could give me a call back [protected] three, thank you for your time close up. How do you treat your members like trash and not even speak to them about the matter. Tom has it out for my husband and that's a shame that your company let's him bullie his way around. Also he is good friends with higher management so everything gets swept under the rug. I have never been Written up suppose to be a 30 day suspension, then I get a permanent termination. This used to be a nice friendly and family campground that Tom has put in the ground do to his ways. I did hit post that I offered to pay for and he told corporate I refused to pay for which is another false statement.

I had to cancel my reservation due to a family emergency. It was within the window to get a full refund. Because I had changed banks after I made my reservation it has been a nightmare trying to get the refund. I was told today that it would be 3 to 4 MONTHS. You don't deal directly with the campground staff, you talk to Thousand Trails staff. They have been rude, not helpful and one man named Mike hung up on me. While the campground might be wonderful, I will not deal with a Thousand Trails property again.

Upon entering the San Benito Campground in Paicine, California the gate Bar came down with force to break my golf cart , scratch my rig and truck. Damages are being assessed but Sedgwick insurance and Mrs. [censored]an have not been very helpful with us. The damages are extensive and they are no fault of ours. I am part time RVEr and in all campgrounds when the time is limited to enter they use nerf bars that do not cause damage to your vehicles. This occurred on the 19th of July and still no call. We have an incident report which we have not received. Can you please help us. Member for 2 years with Basic elite. My name is Aaron Marquez [protected]. Status:Paid-In-Full 730 38314 *FOLDER* [protected] [protected] *[protected]* Member. Please I need to resolve this and see if you can contact the manager for assistance in this matter. I feel this bar needs to be replaced so this incident does not occur again in the future. It is negligent and never in any other TT facility have I seen this.

I was looking through their website to see if I thought their service would be good to use. Checking out campsites, etc. I put in my credit card to see the campsites because it said I wouldn't be charged and they used this to somehow sign me up for a 2 year membership without my knowledge. I only figured it out once I started getting charged. I never even signed up for a camp and am having to dispute charges. Very deceitful company and a scam.

Discrimination and Unlawful Harassment Complaint (Thousand Trails Lake Minden)

My wife and I Leif Dean are formally writing, and filing this racial discrimination and unlawful harassment complaint against Thousand Trails Lake Minden and current management.. We've been full time elite members of the thousand trails rv organization since 2020, we’re full time rv’ers making sure we pay all monthly dues on time as well as pride ourselves in following all rules of all resort locations to ensure we have a smooth stay at each Thousand Trails location. My wife and I purchased an Elite package in 2020 which allows 21 day stays at each location while staying in rotation of each resort.

This complaint names Patrick,( last name unknown) as well as current management @ Thousand Trails Lake Minden, I met Patrick in 2022, at this time he and his wife were new to the resort. He and his wife and kid were parked exactly across from my rig, so therefore we were neighbors. We were neighborly and became somewhat “friends,” Patrick fell on hard times during the days I met him and started working for the resort as a grounds person. Many days when Pat would get off work he and I and other campers would have a beer or two while the evening faded away.

One day Pat surprisingly approached me, asked me if I had crystal (meth) or knew anyone that sold it, of course I was shocked he asked me for that. It was obvious he did some type of narcotic, but it wasn't any of my business to acknowledge his habits, but I was very shocked when he asked me. I told Pat that I didn't know anyone that smokes or sold crystal meth. I did refer him to an( unnamed guest) of Thousand Trails, who may or may not have known someone concerning Pat's request. This particular night Pat, myself, and the (unnamed guest) I referred to were sitting outside of his motorhome drinking beer while Pat was selling this (unnamed guest) some life insurance of some sort. I witnessed Pat give the (unnamed guest) a sum of $300 to go to Sacramento to buy him some crystal. The guy leaves with Pats $300 but never returns. The next morning Pat is apparently pissed at me and the (unnamed guest) as if I had anything to do with his dealings, this is when our friendship diminished.

Pat started working in the office after a couple of weeks after I returned back to Lake Minden off the 21 day rotation, he and I were not on speaking terms anymore, I assumed Pat felt like I had something to do with the guy taking his money, I would imagine because the (unnamed guest) and I both are African American. So this is how Pat retaliated on this guy for taking his money, Pat used his new in office position and started focusing on the guy's motorhome in which he kept in storage on the property. Pat started writing reports on how the guy didn't have up to date tags, no insurance, things of this such, Pat eventually convinced the managers in the front office to have this( unnamed guest) motorhome removed from Thousand Trails premises, when in fact there are plenty of old motorhomes on these premises without tags, windows, tires, but Pat used his position to focused on the( unnamed guest) motorhome to get him and his motorhome expelled from the resort.The (unnamed guest) is no longer here @ Lake Minden from Pats retaliation.

Another incident happened concerning Pat and crystal meth, while he and I were still “friends” Pat and his wife were inside his fifth wheel with an ex worker of Thousand Trails Lake Minden. I observed them arguing over some crystal meth, slamming doors, foul language things of this sort. After that episode my wife and I were back at Thousand Trails Lake Minden on our normal 21 rotation, someone stole my portable waste tote which was a 36 gallon Camco. Pat told myself and my wife that he witnessed this person and her husband steal my portable tote. The sheriff's office was called out and a report was generated from this incident. Pat told me because of what happened between this ex Thousand Trails Worker who wouldn't leave the premises he was trying to get this person and her husband expelled from the park when in fact he never saw them steal any of my property. Pat has the propensity to use his position here at Thousand Trails Lake Minden to falsely accuse people to get them evicted,or expelled from the park to satisfy his quarrels, as well as his attitude of falsely policing Lake Minden while management condones and allows these actions.

Another incident while Pat and I were socalled “friends” Pat was going around the resort telling people some asian guy tried to rape his wife. Here's exactly what happened because I was present at the time of this incident as well. Pat, his wife and this guest I’ll call the (lady with the purple hair) the asian guy were in his rig smoking crystal once again, the guy was a bit high and was getting touchy feely with Pat's wife, an argument did occur this particular night. Pat once again, allowed to use his socalled office position to try to get the guy ejected/expelled from the premisis by stating this Asian guy tried to rape his wife. It's mind boggling how management allows to use his position here to trump up phony charges on people he has a problem with to get them ejected and or expelled from the park. Now he has turned his propensities toward myself and my wife by now falsely accusing us of speeding around the park trying to run down kids. If this incident did happen, which it didn't, why didn't the front office correspond to my wife and I by email? Management allowed Pat to leave this unnecessary notice on the front my motorhome, I guess to embarrass me about some trumped up speeding complaint, stating another quest stated we were trying to run over some children.This phony ticket states this was our second warning for “speeding” when did we get a first “speeding” complaints? So how is this the second one? My wife and I follow all the rules of ALL Thousand Trails Locations, for these reasons we already know that we’re targeted and under a microscope simply because of our race. So these false speeding allegations are absolutely not true. After making a formal complaint to the managment here at Thousand Trails Lake Minden, Yes I was angry but not unruley, the manager told my wife I came in the office and made a scene as some angry black man, now the management has also gotten onboard behind Pat's unlawful harassment and discriminatory behaviors. After being away for 21 days and coming back to Lake Minden, management constantly emails us by threatening a third charge of speeding that would expel my wife and I from all Thousand Trails Locations as if to keep us in line.

First of all my wife and I had been coming to Thousand Trails Resorts before Pat started working here without any complaints from anyone, simply because WE FOLLOW ALL THE RULES. Now Pat and the management has engaged my wife and I by starting an unlawful harassment/discrimination campaign on the behalf of Pat's propensities to expel full time members that pays their salaries on trumped up fake speeding complaints stating we were trying to run down some children, really? My wife and I are absolutely appalled that the management has engaged and is allowing Patrick to display and in these types of harassing and discriminatory behaviors while instructing the camp employees not to communicate with the guest to further their discriminatory actions.

So I'm formally filling this civil complaint with the Thousand Trails Corporate office, the Labor Commission, EEOC, BBB, a Civil Complaint as well as my attorney.

The sales guy convinced me to get a 4 year membership with the understanding that I can pay 90 days if I cancel at anytime. The membership department will not cancel my membership and informed me that I need to pay for 2 years and then pay $250 to cancel. They lie to get you to sign up and I heard the cabins are not nice and it is difficult to get a site.

We have been happy members of Thousand Trails for several years and have created several friend groups of whom I hope would verify my claim as accurate. My husband, Paul (OP), has always had the heart of a servant and has helped many throughout Lake Myers and Forest Lake. He enjoys playing cork hole and building campfires. We have so many wonderful friends at the campgrounds that we hang out with even when we don’t have our camper in. It has always been a source of stress relief and relaxation for us. We have never been ones to instigate gossip or spread it. We sit quietly to ourselves or with friends, play corn hole and enjoy the fire, food & friendships. Our dog LOVES to exercise on the golf cart trails!

Last YEAR, one of the teen boys that lives in the campground full time came to our site and invited our 16 y/o (at the time) son to join him and a gang of other kids that found a villa unlocked. The private investigator we hired found out that the number of kids involved goes into the double digits. We advised Susan, the manager, of the identity of as many involved as we could. Our son was not involved in the actual damage and nothing further was said to us by Susan or any other representative of Lake Myers, Thousand Trails or Encore. Charges were attempted against our son alone, but when our attorney advised that all kids involved or none (some parents had already paid restitution… I offered but was not responded to) were to be charged then charges were dropped.

We have been camping every 2 weeks in and one week out at Forest Lake with no problems at all until recently when my husband couldn’t get logged into our account to make his payment. I tried as well and couldn’t get logged in. Turns out that our entire national membership has been canceled by the Lake Myers manager with the reasoning of “unsupervised child”. That is totally falsified. How many of you see Mon or Dad following their older kids around? Our son had never cause any trouble. Funny, the kid that lives there who coaxed our son to the villas still lives there on site because his mom works for a prominent attorney that I guess Lake Myers is afraid of. (Well, mine is good too!)

Ban our son from Lake Myers? Fine… but ban all the ones involved, don’t do it out of retaliation against us because you lack evidence. Want to ban our whole innocent family from Lake Myers? Fine… but ban all the families of those involved. If your going to accept money of one mom to let her stay because she works for an attorney, then the offer needs to be given to all. But why cancel our whole family national membership? THAT is excessive and we will be filing a lawsuit if it’s not fixed asap. We just bought a brand spanking new camper, new golf cart, paid membership fees (I want refunded if our membership is not going to be honored due to a dishonorable and unethical manager with no factual evidence and can apparently be paid off). Seriously! Existing campers can’t complain publicly about anything at the campground without the fear of their memberships being terminated for it. This is morally wrong.

I have contacted membership services just to be told they can’t do anything. I call BS. This needs a fair resolution immediately.

I was going to put my camper to Forest Lake in Advance, NC for the year and was told on the phone the lady I need to talk to was on the phone, before we could discuss and set up to bring camper up, I had to do the membership. So I did right then, She never called me back, I called 15 More times and she was always busy, gone, on the phone, off for the day... always something. I expressed I am trying to bring the camper up there. (mind you they charge 4100 for the year up front). left more messages. no one ever called me back and basically acted like my business dont matter to them. Sure after they get there free membership money. I told customer service I wanted to cancel and they assure me not going to happen. I am locked in a 2 year contract. For something I can and will not use. I will never go to another Thousand trails campground. This is the worst company in history and I would never recommend doing business with them. I plan to get an attorney. this is about customer service and standing behind what they say. If I would have known to never get called back, I would have not bought the membership until literally I am pulling in the campground

I’m having issues with customer service I tried to cancel my membership and they told me I have to pay $350 before I cancel that’s [censored].. I’m going to sue them if they don’t resolve this for me.. There cabin pass sucks and they treat people like dog [censored] the people they hire to answer calls suck and need to be fired I will call better business bureau tomorrow and they will see how many negative complaints thousands trails have on them.. I if anybody is going though what i’m going through with them you should call bbb also

We HAD a four-year contract which ended May 30, 2023. The first problem is that we were over-charged for ten months. This continued even though I had spoken with someone in billing and in sales and utilized the on-line option. NOW, the subscription ended, but instead of stopping the withdrawals, we were charged AGAIN on June 1 with ANOTHER increase for a contract that we don’t even have!

I have left at least 13 messages to no avail.

They want your money to stay in unmaintained parks. Not a lot of the locations are desirable including the ones in Virginia. And, they dont give refunds IF you use the pass once. They never have room in the Williamsburg location and the others around Norfolk are in really bad shape. See below:

I just want a refund and they refuse.

Hello Valued Guest,

The Virginia Landing Thousand Trails Team is excited for your upcoming stay with us! Our campground offers an amazing opportunity for rest and relaxation, as you escape the busyness of today’s world and enter hundreds of acres nestled in the serene beauty of a wildlife preserve. Breathtaking sunrises & sunsets, starry nights and a variety of animals & birds await your arrival. To ensure your enjoyment, here are a few things you need to know as you plan your trip:

Upon arrival your paperwork will be in the mailbox at the gate. Please sign the top copy and leave it in the envelope in the box. Sites are first come first serve and there is a map in the packet showing you the sites.

The gate code to get in is 52# Key {button}

If you have any questions, please text or call the Ranger at [protected]#

1. Cell service is limited

a. GPS, calls, texts & streaming may be affected throughout the Quinby area

b. Please plan your route prior to arrival

2. VLTT does not offer Propane Filling, Honey Wagon, Cable or Wi-Fi services

3. Full Hook & 50amp sites are limited and availability is not guaranteed

a. VLTT reserves the right to preassign sites during peak operation periods

4. All sites are back in only

5. During inclement weather campsites may become flooded

6. Daily check-in times are 11am to Dusk RV/Tent

a. During check-in hours, proceed to the front gate “Arrival Box” for instructions

b. Guests are required to properly check-in prior to entering VLTT – individuals without check-in paperwork may be asked to leave the property

c. When you turn onto Upshur Neck Rd. it is 5 miles to the campground. We are at the very end of the road.

d. Please watch for dear on Upshur Neck Rd. there are literally 100’s of deer back here and love to cross the road.

7. After dark RV/Tent check-ins are not permitted

a. Campers arriving after dark are permitted to stay outside the entrance overnight and will be allowed access at 7am the following day

b. Please plan accordingly as VTLL must enforce this policy for safety reasons

8. Pool, clubhouse, marina, ranger station/store and other amenities are no longer operational

9. Grocery stores, restaurants and shopping centers are located 30 mins outside of VLTT

10. Office hours are 9am to 5pm daily

a. Text [protected]# for quickest response

b. Answers to questions and troubleshooting will be limited once office is closed and may not be resolved until office hours the following day

Laundry is quarters only.

We do not have quarters to sell

And most importantly bring bug spray in the warmer months

Linins are not provided for cabin rentals.

Thank you for choosing Virginia Landing Thousand Trails. Please reach out if you have any questions or concerns. Our team is looking forward to seeing you soon!

Sincerely,

So we paid 1k for our membership to first find out we couldn't book more then 60 days out. We all know that good camping books months out. We finally stay at a site and decide to book some more trips to find out we can't book. for another 7 days, please note I was trying to book out 5 weeks. Of Noone disclosed this to me before taking my money. With all the bs trying to use this membership I'll loose tons of money when I can simply just pay for the sites and book when I please.

On 4/07/23 I arrived at Bow TT Mt Vernon Wa. I went in to register. There were 2 other members and Elaine came out to help, I could tell she didn't seem pleased. I told her my name. She leaned forward to look at my rig then said "you have 7 day-to wash your trailer" next she told me "I had to paint our van because it looked like it was used to snatch children!" Then she asked what I thought people would say if they had to park next to us? I was embarrassed felt insulted, brought bad memories of my past. I was shocked in the way she spoke down to me. When I finally told her I thought they would think it's an older van. I felt bullied. I have been having panic attacks to the point my Dr. had to give me a prescription. Then she said a 2nd time, "they will think there children would be snatched!"by this time I was in shock to me she just called us pedifiles because our paint had worn off in spots on front. I was totally insulted and I was embarrassed, I'm a survivor of being molested and abused. Before I left Bow I texted the office and told them it was done, trailer washed and van painted. I am a 66 yr old women with physical disabilities. My partner also has disabilities. I worked with public for 20 yrs and I would never spoke in the way she spoke to me. Her customer service is severely in need of serious improvement!. we left Bow to move to LaConner on 4/24/. After moving to LaConner I received a text from Bow. I called them and spoke to Tina. She said I couldn't come back to Bow until tasks were done. I again, told her they were done. We have felt harrased and targeted. We are not rich people and we drive older rigs and I believe she only wants the big NEW rigs. It's shameful the way she treats people. I'm not the only one that she has spoke down to. The attitude is not very welcoming. I make my payments every month, we follow there 21 rules. We leave our sites as we found them. We are not intrusive,

and respect other members and staff. I have been afraid to write this for fear she will retaliate or ban us and revoke our membership or harassment. I just think that paying customer should have to be afraid to check in. We are moving back to Bow today and I'm nervous about how we will be recieved. We have always enjoyed Bow and I hope to again without fear of how we will be treated.