FlightHub
Reviews and Complaints

To whom it may concern,

I have spent over 3 hours on July 20th, 2023, dealing with the Flighthub website and online with their associates. I am beyond frustrated! Here’s what happened:

I found a flight from Bilbao to Porto for my wife and me, entered our info and attempted to purchase our tickets. I received a message to wait while dots moved across the screen, then I was told that there was an issue with the transaction and it couldn’t go through. I was told to refresh and try again. I did that and in the meantime, I received an email from Volotea with boarding passes.

I was confused so I called Flighthub. The lady who answered said sometimes they don’t go through and that’s what happened. We then got caught off.

I called back again and spoke to a gentleman this time. He verified that the ticket purchase did not go through and I wouldn’t be charged on my Capital One card. He then went on to tell me that he could help me with the tickets. He told me a price of $122, which I thought was for both, which was for one. I didn’t realize the price difference until after giving him all the info. At that time, I declined his offer because I didn’t want to pay $100 more than I originally saw online. I told him I was going to shop around.

I found tickets on Expedia soon after and purchased them.

Next, I received an email from Flighthub, approximately one hour after first attempting to purchase tickets, saying the original purchase went through. I did not confirm this purchase because their website wouldn’t allow me to. I was also told by their customer service people that the purchase did not go through.

The last person I spoke to put me through to a supervisor who proceeded to tell me that the tickets couldn't be refunded because they had been purchased. I repeated the story to him indicating that I never was able to confirm my purchase because the website wouldn't allow me to and therefore never purchased the tickets. I was also told by multiple employees of Flighthub that the ticket purchase did not go through.

This seems like a no-brainer case to me. Flighthub and its website were at fault and I deserve my money back, 100%! I have now spent over 3 hours on an issue created by them. I would like this resolved immediately with a refund. If the charge does go through, I will be reporting a problem with it through Capital One. I also will be contacting the better business bureau.

I am hoping for an email back confirming that I will not be charged for the tickets I did not purchase.

Here is the confirmation number I was sent after being told the tickets weren’t available: [protected]

My name is Matthew Hildahl.

Thank you for your time and I would like this resolved immediately.

My name is Joe Arteaga, purchased a ticket last Friday from Ottawa, however ticket was not valid and my credit card has a pending charge for the full amount,

booking reference number is [protected], my number is [protected]

Purchased ticket on Friday July 14, 2023

Was to fly from San Jose Costa Rica on Sunday July 16, 2023

When passenger went to the airport, she was told ticket was not valid

[protected]@gmail.com is my email

Flight booking # :[protected]

west jet Confirmation Number;XVYVMO

Grand total is:$1,020.17

Cancelation protection [protected]

Fight 3003 Sept 23,

Return :Nov 1 Flight #9

If i cancel I have to pay a penalty or even if I change the flight date I have to pay a penalty .So if FH gives me the difference of what the price should be like$2200 minus my deposit I settle and they can cancel my flight this is in compensation for me changing my plans and loosing money on my hotel bookings in Paris . if not I am going as I paid for my tickets and hotel as I did not make the mistake FH did .To bad.

I bought airplane ticket to go back Viet Nam from Canada ( just last week). The main purpose of that trip is going back to my home country. I do completely not know that when I transit in the US, I need to have a visa. Nothing is noticed on the website. If I know this situation, I wont choose transit in the US. I called customer services. They mentioned to me that the website has no function to notice this info and they apologized for it. If I intended to go to the US. I will check visa requirement and that is not my purpose at the moment. It is not my faults related to this situation. I still have to pay penalty to cancel the flight. I think if Flighthub is operating the business this way. No one will use their services anymore

I purchased a air ticket last year (Turkish airlines)

Due to a sickness I cancelled the flight. I ask for refund or prove that I can't get refunded so that my insurance will refund me . Turkish airlines don't want to do anything about. They send me to flightub but I can't get nobody to talk to at flightub they will not reply my numerous emails. I can't even get hold of them on phone neither.

Fight number is [protected]

We traveled to Calgary from Toronto on Flair Airlines flight 621 at 12:35 PM on Tue. June 20 and returned on Lynx flight 537 at 3:00 PM. Thu. June 22.

We booked this with one of your agents on the phone.

During our conversation and subsequent booking we asked about baggage as we have never flown with either airlines before. We were told we would be allowed one carry on and one under the plane at no cost.

Upon our arrival at Person airport, Flair departure desk we were informed we had to pay for all of our baggage which came out to $167.24 for Flair and for Lynx $188.98 for a total of $356.22.

This was a totally unexpected cost for two seniors on ODSP I myself disabled.

We have previously contacted you and spoke to a staff named Kevin whom was helpful.

reference # [protected]

He asked us to collect the receipts and attach them to this.

On march 27th galina condo purchased twoway ticket to poland warsaw. The flight to leave toronto airport on april 3rd. The cost was $1655.46. Since she didn't have a credit card she asked me to use mine ane she would reemburse me the following day. I gave flighthub my visa card.

On april 3rd, on the way to the airport she was told that there has been a problem with the visa card, and the ticket had been deleted. If she wanted to proceed with the flight, she would have to pay $3071.97 plus mandatory $301.62 flight cancellation insurance. Again she used my credit card. This time I gave her my walmart credit card, since she was told thyat there was a problem with the visa card.

When I received my statement the following month, it showed a charge of $1655.46.

Galina condo, a single mother, working as awaitress, has been charged fo no valid reason $5029.05 for this flight.

E-mail from Air Canada on May 14, 2021

Booking Reference Number: WYTHYE

Air Canada is now issuing refunds for all tickets with travel dates on or after February 1, 2020 and purchased before April 13, 2021 for flights cancelled either by Air Canada or by you for any reason. Our records indicate that your booking reference number WYTHYE is eligible for a refund.

Additionally, if you've received an Air Canada Travel Voucher, Aeroplan points, or eCoupon for a cancelled flight during the dates mentioned above, you may also make a refund request.

To get your refund started, please contact your travel agent or online travel agency.

If you've already requested a refund since we announced our new policy on April 13, 2021, you don't need to do anything else.

If your flight was cancelled before April 13, 2021, please make sure to contact your travel agent or online travel agency before June 12, 2021, for your refund to be processed to the original form of payment.

If you've already fully used your Air Canada Travel Voucher, Aeroplan points, or eCoupon, please ignore this email.

Thank you for choosing Air Canada and we look forward to welcoming you on board whenever you're ready to fly again.

*

FlightHub Booking Number: [protected]

E-tickets:

Name

Saboorullah SIASANG: Air Canada: 014-[protected]

Safia SIASANG: Air Canada: 014-[protected]

Please reply and contact me on the following e-mail

[protected]@yahoo.com

I purchased airline tickets from this site. When I showed up to the airport, my ticket disappeared. I have all confirmation numbers, and I will be desputi g it with my credit card, but that will only give me just over 150 back. I had to come out of pocket almost 600 bucks at the airport to buy a new seat. I will be leaving reviews everywhere I can. I was scammed. I travel often and have never experienced anything like this. I paid fpr luggage and my seat as well. Unbelievable

I booked a flight via Flight Hub departing from USA and entering Brazil. You have misleading information regarding the COVID-19 entry requirements. You clearly state on my reservation page that nothing is required for non-vaccinated passengers. Thank God I called the airline and they told me a test its needed! Just stop misleading your costumers and make sure you provide accurate UPDATED information for all your bookings according to departure and entry countries. This is a service that you MUST have and do.

I purchased two tickets for myself and my spouse from Flight Hub three days ago through the agent. The agent put my name incorrectly and they don't accept their responsibility, no one provides me with a satisfactory response. Always each agent responds to me in a different way. please don't buy tickets from them. they are just online and don't have any office in Canada and they work from egypt.

Booked a round trip for two adults, however, post booking on the Airlines website there was price difference of over a CA$1000's.

Upon calling the support line I received a vague answer stating the additional amount of $500 per passenger was for Service fees and baggage claims.

Upon requesting for a detailed invoice they emailed me a total amount invoice, where no breakdown was available for reviewing.

The customer support agent put the call on hold multiple times not sure what they tried to gather, but no help at all!.

Upon requesting once again to clarify the details and/or providing me with an email or phone number of their manager(s) who would be able to explain and help me, the call to my surprise was muted and all of a sudden disconnected to their advantage.

Tried calling the same line once again and was in queue for over 30 minutes.

The worst [censored]ing experience, never ever use Third-party websites for booking flights and any other service they try offering.

Ridiculous, Epic Fail service.

FlightHub Booking Reference [protected]. Lufthansa airline confirmation: 3DIBA2.

On March 11, 2022 I booked a return trip to Denmark and paid $1,702. I was to travel Economy Plus to Denmark (wider seat, additional services) and economy of the return trip. My flight was changed through a FlightHub notification then I booked an alternative departure date (one day earlier). I checked my new ticket that has a departure tomorrow May 20 at 6:20pm with Lufthansa. I realized a few days ago that the flight to Denmark is Economy. Someone was to call me back yesterday since the problem was detected. I have not heard from anyone after numerous calls and time spent waiting.

I am, to say the least, very upset. I paid hundreds of extra dollars for nothing. Truly disappointed and I have to take my trip then take legal action upon my return.

Wally Beck

[protected]

I bought a flight to Europe, and on the ticket says I am buying economy class, and I have one carry on free, the check in luggage has a link "view policy", that takes you to lufthaza's online calculator, which says you have one check in per person, for economy class.

Now flighthub is claiming that I bought a economy light fare with out check in luggage, and nowhere on the ticket says economy light.

I am very frustated.

This is false advertising and misleading.

Flight June 4th Toronto to Puerto Vallarta

Because I booked through Flight Hub my flight was overbooked and the airline will not compensate me. My flight was changed to a completely different city at a different time, with no way to get to that city. I've been on hold with Flight Hub for over an hour. This is a booking for 4 people for my bachelorette trip. I'm afraid my trip is ruined.

Regarding my booking, [protected].
Flight hub is not allowing me to use the credit available and it has been one year I am suffering because of them. Being a small business owner here in canada 650cad is lot of money for me and I would kindly request to solve this asap and I want to get my money back.
I will definitely complain to court for the flight hub and westjet, waisting my time and will ask for compensation.

On April 5,2023 I attempted to book a round trip for my family to Ottawa from Vancouver however I received an email from Flighthub.com that my reservation was cancelled due to the company's inability to process payment on my card.

I called Flighthub.com support immediately and was informed that the payment could not be processed; I pointed out that I had tried the booking twice which was confirmed on the call.

Based on the discussion with the Customer Service Support, I gave my consent that the bookings should be cancelled and I received a mail to this effect.

Furthermore I was informed that the refund will take minimum of 5 business days however after waiting out this period I was surprisingly informed that the payments were successful and the funds will not be reversed back to my card.

I wish to request for a total refund of the funds taken from my card or be granted some flexibility on the travelling dates as I only intend to be in Ottawa for a day with my family for official purpose

This situation is challenging for me and my family as it would be very difficult to embark on the return trip on April 26,2023,six days after the departure date

You give into booking number [protected] good information like in my passengers passport whit full name and birth and number of passport:
Travellers:ladessova natalya and ladessov vladimir.
But when you bought tickets for me and my husband agent reversed and
Put into computer natalya and vladimir like different family and our family ladessov like given name for both person, how it possible? At [protected]
I had on my list ladessova natalya 9/9/1952 female num. Passport ak090950 booking list ladessov vladimir 7/20/1951 male number passp. Hk343917
Your agent charge from my credit cart money for different person which he make to revers. How it possible?
When we try to registre to ours flight 6795, Lufthansa, can not to help us. They and we call to you [protected] four times to try to revers mistake you have more then 2 houres to do this but you did not help,
From you computer it takes only some min. We lost our flight, nerves, money.
And you told my represantive and to me sorry. I have all proof and witnesses from lufthansa.
Proof for my calls and proof from my credit cart, tickets not for my name which you agent bougth and money for his service. Total $ 3191.94
I bought new thickets from lufthansa at the same flight 6795 on 04/12/2023
I paid $2275.65 for each total $.4551.30 I lost 3 ways for taxi, I have proof from lufthansa where passengers looks like into you booking ladessova, natalya and ladessov, vladimir and into their computer not revers.
You agents who did booking and agent to spiking with us from airport by phon [protected] and did not want to revers mistake not professional, you will lost clients.
I will prepaire complane by court with my advocate, ask to charge all my expences and do compensation to moral damage. You have some time to
Give you response.
Ladessova natalya
04/11/2023

Dear Team,

I hope this email finds you well. I am writing to address an issue I have been experiencing with FlightHub. Last year, I had booked a flight for four people, but due to unforeseen personal circumstances, some of the travelers were unable to make the trip. As a result, I had to cancel their tickets and pay a fine. However, I did receive some credit for future use from FlightHub.

My concern is that the credit use policy is very rigid and has not been helpful to me. Flight tickets are not a small expense, especially during the pandemic. I had to cancel the tickets for an elderly individual and a child, and now I find myself unable to use the credit. This is not acceptable, and I hope that we can come to a resolution that is fair for all parties involved.

I would appreciate any assistance you can offer in resolving this issue. Thank you for your attention to this matter.

Sincerely,

Suman

I would like to file a complaint about my conversation with a representative at Flight hub (Madison). One of my fight got canceled by the airline this morning, I called and confirmed with the airline and let flight hub knows. Then I tried to book another flight for the same date on flight hub website, but the site gave me a warning and didn't allow me to book, since they still had a record of my cancelation flight on their system. So I called and Madison said she can help me to book on the phone, but the price she gave me was higher than it shown on their website, I explained and asked her to honor this most updated price showed on their site, but she refused. I asked if she can talk to her supervisor if there is anything she can done to match the updated price shown on website, but she said no, and refused to talk to supervisor. So I requested to talk to a supervisor directly, but she said no I cannot talk to them. I felt a bit rude and don't understand why there is a discrepancy of price on their record and their website. She couldn't explained and refused to try ask some superior for resolution. I was not happy and wanted to file a complaint, she said there is no way I can file a complaint. I felt very disappointed and want to find out if that's true or not? Very upset about the poor customer service and employees not willing to take extra step to help customers. Also, the company didn't have a channel for clients to express concern or complaints didn't seems right. Thank you