Rawson Property Group / Rawson Residential Franchises review: Lack of integrity and shocking customer service to long term tenants

Lack of integrity and shocking Customer Service to long term tenants

I am hugely disappointed with Rawsons rentals in Cape Town. We have been a fantastic rental tenant with Rawsons for the past 6 years as our sons were sharing the apartment whilst attending UCT. We always paid on time and looked after the apartment as if it were our own home, we left the apartment spotless when we left. The Madison apartment we were staying in was sold late during 2023 to a new owner and our lease ending Dec 2023 was honoured. HOWEVER I am hugely disappointed that: 1) Rawsons did not bother to assist us in finding a replacement apartment, even though they were aware we were looking. 2) We decided to vacate the apartment during the middle of the month as it was Dec, peak festive season and we did not want to be travelling over the new year period. The agent who assisted us did not bother to notify us that even though we were vacating mid-month they would not prorata the rent for us. HOWEVER she was very quick to come collect the keys from us and to immediately start much needed repair work on leaking apartment windows, which by the way we reported to then via email in FEB 2023 and followed up every couple of weeks. Their lack of service delivery and attention to the issue from FEB-DEC 2023 was shocking and this meant more damage and damp was caused to the apartment than should have. Early access meant that they could complete the work needed before the festive season and hand over to the new owner HOWEVER they were not prepared to give us prorata rent back. I find the total lack of honesty, transparency and integrity shocking and highly unprofessional on their part. Clearly this behaviour is encouraged from senior management. HAD the agent bothered to tell us this BEFORE handing over the keys - we would not have handed them over. When I enquired, the excuse she gave is that we did not ask her about this beforehand. This just shows the awful integrity and transparency of the agent, she who should have been knowledgeable in this matter DID NOT BOTHER TO MENTION THIS TO US. Clearly her commission was at risk 😡😡😡 We own several properties both residential and holiday accommodation and we will never ever make use of Rawsons properties to buy or manage our properties if this is how they treat great tenants. To the chairman and CEO, Bill and Jonothan Rawson, I suggest you review and consider your Customer Service excellence standards and policies as clearly these are lacking. Unless I guess, great tenants like us are a dime a dozen for you and you don't really give a damn.