RealJoy Vacations review: Renter beware of post checkout charges!

I booked my reservation via VBRO, but all communications that I received were from RealJoy Vacation Rentals. While our stay and rental unit at Dolpin Point Harbor, unit 404c, in Destin were nice, potential renters beware of post checkout charges!

My family of 5 stayed in unit 404c for 3 nights in July. EIGHTEEN days AFTER checkout I received an email from RealJoy stating that they were charging me $780 in damages for a "human sized dent" in the wall next to the TV. We absolutely, positively did NOT dent or cause any damage OF ANY KIND to this unit. Why would a company wait 18 days to notify and/or charge someone for supposed damage? There could have been any number of people in/out of that unit within the past 18 days.

This caused me to do some additional research and I found that RealJoy has a horrible BBB rating. I read terrible review after terrible review on BBB & Yelp. I also discovered similar reviews to mine on other sites. RealJoy responded to one of the reviews I read and stated that they have someone that comes in to inspect their units for damage or other maintenence issues before and immediately after checkout. If that is in fact the case, then why did it take 18 days? Additionally, why not provide renters with a copy of said inspection upon arrival that notates any imperfections found by the inspector, like rental car companies do? Car rental companies go around the vehicle with you present and mark down dings and scratches, etc so that all parties are in agreement on the condition before the new renter pulls out of the agency parking lot. After all, what exactly does a "human sized dent" look like? Is it a dent the size of an adult human being, a baby, a child, a large dent, or what? I don't know about you all, but my husband, kids, and I don't just walk around slamming ourselves or each other into walls at home, let alone in someone else's home.

I have already contacted RealJoy and I have filed a charge dispute with my CC company. Based on the reviews I have read, I'm not holding my breath that they will do the right thing and refund my money without a fight. Do yourself a favor and research the actual rental company before booking. I wish I would have. Lesson freaking learned!