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Yesterday, I called Timber Run to hopefully schedule an appt. for a spade for a new kitty that we found. The receptionist told me she wanted to let me know that she was getting ready to send my balance from a recent dog that died to the attorney. The receptionist went on to say that our account was closed on account of us not paying for services. I was taken back, as I, nor my husband, were aware of this bill. We paid over 2 thousand dollars to try to save our dog, and another $260 something would have been paid a while ago if we had known.
Wow! This could have been handled more professionally. For example, “Are you aware that you have a balance with us?” Or a phone call to our home would have been great. When she was done, she asked if I wanted to schedule an appt. for the kitten, and I told her I would continue services with another vet. I guarantee, the vet hospital I am going to would not have communicated in such a fashion. When someone loses a pet, things can be overwhelming, and 6 months later, my heart still hurts over losing my dog. And sadly, I think the vets at Rehm do a fantastic job, but I will not seek services there anymore because, of what I feel, was ill treatment from the front receptionist.
The complaint has been investigated and resolved to the customer’s satisfaction.
![Central Veterinary Associates [CVA]](/images/business/48-48/114235/central-veterinary-associates-cva.png){kind=small}
GOOD FOR YOU.
AS A VET YOU WOULD THINK THEY WOULD UNDERSTAND MORE THAN ANYONE
HOW SAD THEY CANT JUST MAIL YOU A STATEMENT. EVEN BY CERTIFIED MAIL...
It was not the receptionist. The rules about payment begin with the owners - THE REHM FAMILY - who have so many children and extended family that they MUST collect any and all monies due them so that they may continue to procreate and spend lavishly at the expense of innocent pets.
Ive used [censored] animal services in foley for years and they are fantastic. I would gladly recommend them anyday!
Its also the vets job to make sure his employees are doing their jobs, not mine. If im treated badly by an employee it is a direct reflection on the training received and the performance being reveiwed by the employer. In the end it is the vets job not only to care for animals and clients but the staff under thier direction. If they lose clients because they are poorly trained then perhaps better training or management should be put in place.
I disagree with this complaint.
and that is your opinion... gogirl.
It is sad but these days it is always about the money.