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My Rel Mobile number is [protected]. On March 17th this year, they suddenly sent SMS informing that they have activated Cricket Update (world Cup) and the charges will be 99 Rs/month + taxes. All my protests fell on deaf ears. They sent as may as 50 SMS in a day, cholking g my mailbox and inspite of repeated assurances that the update will be stopped, they continued. To add insult to injury, after 1 month they snet SMS that they have renewed the update at lower rates (49+ Taxes) This also went on for long.
Then they sent SMS that 'My Tunes' was activated at 49 +Taxes Rs/month
When I fought with their customer care, they sheepishly started refunding the charged amount in bits and pieces.
When They told me that they have refunded everything then I caught them with further cheating in that they 'forgot' to refund some amount This was 5 months after the event (Aug 8th).
They refuse to answer one direct question I am repeatedly posing " WHY DID YOU ACTIVATE THESE SERVICES WITHOUT MY PERMISSION". Whatever their claims, they charge for most of missed calls. When roaming, they make calls to sell their product and then charge roaming incoming charges on that. Written complaints even to their CEO Anil Ambani does not evoke any response, hence it is my gut feeling that all these must be done under his instructions.
In short, shift from Reliance mobile even if you have to forfeit instrument cost and inconvenience of changed number. The comfort is worth.
That is exactly I am going to do the moment I return to my base station in a week's time.
Hi Jayanti,
We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.
Regards,
RCOMcare
my sms pack has to be expired on 31st jan nd have to be renewed on 1 feb, , , i deactivate the pack, but it didnt get deactivated, so i complaint to customer care on the same day, nd they take my complaint nd next day, my sms pack get renewed nd balance got deducted, ..and then my complaint go into progressed of last day, nd my new smscard got deactivated.this is the way how the reliance company exploiting the customers by unnecessarily deduting the balance.
Hi Jyoti,
This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. You may also write to us at rcom.care@relianceada.com with all the details.
Regards,
RCOMcare
I purshed coolpad mobile phone (2618) form reliance web world koramangala Bangalore 09.06.2011 still i am facing probelm i am not getting servicer provider
Please kindly do the need ful
Hi,
This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. In future, you may also write to us at http://on.fb.me/fzplqp with all the details.
Regards,
RCOMcare
Harassment for non payment of abnormal bill of reliance telcom pvt. Ltd against my mobile no: [protected]
I would like to inform you that I have got a call from the number [protected] on 9th june, 2011 and directed me to appear before the delhi high court on the same day. Again on 23rd june, 2011 from the number [protected] (so called – mr ashok tyagi) saying that the call was from delhi police that they have registered a case against me at new delhi. The case is registered because nonpayment of a mobile bill of rs. 8, 000/- (Rupees eight thousand only). The bill that I have received on 12.01.2011 for an amount of rs. 1118.12 (rupees one thousand one hundred eighteen & twelve paisa only). On 17.01.2011 when I went to pay my bill to the reliance customer
care center at six mile, I was shocked that they informed me that my bill was raised to rs. 8114.00 (eight thousand one hundred fourteen only).
Accordingly, on the same day I.E. 17.01.2011, I wrote an application to the nodal officer, reliance telecom ltd. Regarding details of usage of my mobile during the period from 12/01/2011 to 16/01/2011 (copy enclosed). But the authorities concerned do not pay any heed to my prayer application and for which I am unable to pay my pending bill amounting to rs. 1118.12 and on 31.01.2011 they (reliance telecom limited) disconnected my number.
Now the person, mr. Ashok tyagi is repeatedly calling my mobile no. [protected] saying that either I pay the amount of rs. 8000.00 (rupees eight thousand only) or they will arrest me as well as my aged parents who stay alone at my native town jorhat. My parents are really frightened on the phone calls which will be caused for hypertensive patient.
That sir, today I got one miscall from the telephone no. [protected] but when I called back, the said number not responding after receiving the call.
I would therefore request your kind honour to give the details of the telephone numbers I.E. 011-[protected] and 011-[protected] as I could take legal proceeding in the appropriate forum against such harassment/Mental torture.
For this act of kindness, I shall remain duty bound shall ever pray.
Submitted by: Sri Susanta Saikia
Hi Susanta,
We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at http://on.fb.me/fzplqp.
Regards,
RCOMcare
Hi,
I am Ovais Yuisuf. I have post paid connection of reliance CDMA. number
is [protected]. I have given
request (CSAE ID [protected]) for changing post paid connection to
prepaid connection on 13th july & paid all dues pending upto 13th july.
after that I got a message from reliance that your request will be
resolved in next 5 days. I called to customer care many times, they
told me u will get a call from concern department as soon as possible,
i haven't got any call till now. After 6 days i received sms saying
that "Please let us know if you are satisfied with the resolution of
last service request" without resolving my request, Then i called
customer care again and they said they closed my Request, and saying
that i have to again re summit and do the formalities again. Sir we
have tried to convince them in every manner but they are not agreeing
to anything. we cant go & fight with them everyday. Hence I request you
to please guide us in this.
Thank You,
OvaisYusuf
[protected]
ovaisyusuf@gmail.com
Hi Susanta,
We tried to contact you on the number mentioned by you but were not able to speak with you as there was no response from your end. In future, you may write to us at http://on.fb.me/fzplqp for the assistance required.
Regards,
RCOMcare
Respected sir,
Today I got a call from a number [protected], stating that he is calling from Teesh-Hazari Court, New delhi.
He told me that a case of fraud has been registered against me in the court and even I haven't responded on the legal notice court sent to me, either Pay 15000 else you will be arrested.
I haven't received any legal notice and this was regarding the Reliance phone bill due, but I am not using any such reliance post-paid services from last 6 month's and I was using a service before but closed all of the services before going to USA in the month of April-2011.
I searched this number on the internet from which I got a call and found that Many of the consumers got a threatening call from this number.
I just wanted to know is their a way to know whether this number is actually from a Tees-hazari court or just Reliance is misusing the name of the police and Court.
Below are few link when you can see complaint against the number I received a call.
http://www.grahakseva.com/complaints/21970/complaint-against-reliance-telecom-limited
Hi, I too got a call from this number, for the payment of Rs 940! On my 6 months old reliance number [protected] (which is already made before closing down the number) The person who is calling from the number 011-[protected] is claiming that he is employed in Teesh – Hazari Court. He is taking about some legal notice which i never got and insisting to pay the due amount right away else he’ll send police to your place. The sad part is he is not ready to listen anything and using the abusive language.
I m not sure if reliance management is doing anything for it, but as it’s been more than a year for the above compliant, i am putting a complaint in police against this number, as the person on this number is highly rude & bully (for nothing)!