Remit2India
Reviews and Complaints

Remit2India. Has the Worst customer service and False Claim of amount being remitted same day. I emailed & also called Toll free and waited for 26 minutes to reach reception then he put me on hold to connect customer service rep which did not happen. They employ all means to escape on customer service WORST SERVICE.

I have made a transfer of 1900AUD $ with RTRN no [protected] Date of Transaction 04 Sept 2018, from My Bank account to Bank account both accounts verified ages ago still awaiting funds to be remitted. With out any means contact customer care. I need a Refund ASAP If you cant make the remittance by Today.

Remit2india belongs to times of India. Now lost faith in toi group.

My son has availed service of remit2india for express transfer on 31st august 2018 being 1st transaction after getting all the necessary local clearance for compliance, to my account in hdfc bank account. Until this date 5th september 2018 I have no clue where my money is lying.

The money has been stuck with this exchange house for more than 07 days with no sign of money coming to my account leading to lost of interest and exchange loss.

This is nothing but cheating with the customer. Not to mention this experience will be circulated on all resources available to me/us.

Dont ever use this exchange bureau!. They use our money and earn interest on them while we (customers) suffer. They are cheaters...

Their license must be cancelled. Will lodge compliants with higher authorities in us.

I had transferred money an amount of AED 3700 from my Rak Bank account to UAE Exchange for remitting to my Indian account in ICICI Bank . It has been 5th days and I have no clue where my money is. In this digital world, it is really embarrassing to see such events. Highly disappointed with their service. First of all, their customer care number [protected] is it takes almost 20 minuites to catch up with CC person . When I somehow tried to fetch their contact details, the representative says they cannot confirm whether they have received the payment or not.

After a long discussion as i need to pay my credit card EMI payments the transaction is delayed how ever this is my second online transaction which is also still delayed like the first How can anyone claim such things? Either you receive or you don't. Its been more than hours and I still don't know where my money is. Second, we mailed receipts of transaction multiple times to customer care and still we could not hear back a word from them. This is pure ignorance. Horrible experience dealing with UAE Exchange. I highly recommend to better transfer from any offline service rather than this worst serivice.
I have sent them a E-mail to cancel my transction on 3rd day and send back my money but no use they don't have any information among their team

What ever my Creditcard late payment charges i get that needs to be payed from their side becoause of their worst and late service.
Find the pictures of conversation attched below and get the issue resolved.
Name: K.Ananth
Mob: +[protected]
Request No:

Remit2India failed to transfer the funds in the promised time frame. When my father did not receive money after so many days I called Remit2india only to be told that they are waiting for me to update my phone number. They failed to inform me that they were not going to process the transfer until this happened. They even failed to inform me that they even wanted me to update my phone number.
i believe that they were holding the funds deliberately to benefit from it and their intention was to delay the transaction.

friday 29 june 2018 - compliance team - wring information
30 june saturday - wrong status + wrong emails sent
1-4 july - various people couldn't help - no one senior available - gaurav most senior cover? called again - he was talking call ? confuse supervisor or agent
call waited - on mute and hung up
still problem with transfer
wrong information given every single call POOR POOR Customer service

Let me start by saying that i've used this dreaded company for over 5 years now, (was just complacent to find someone else, thought why fix it when it ain't broken). So here it is these guys suck @ whatever they do.

Recent experience : tried to send money a week back and lo and behold they wanted all kinds of new information starting with my income (don't know how that matters), year's of stay in remitting county (again doesn't matter), sex, occupation etc.. (all immaterial) and finally driver's license # (intrustion of privacy) and here is the fun part that they want a scanned copy of it. Now I try uploading it almost every format they accept and unable to do it and keep getting error message of incorrect file format. So as a regular use I write to 'em 'bout it (I include a copy of my license and a screenshot of the error message) and they send a response of 48hrs time to fix it (also that I communicate with them using the registered email) and then respond stating they are trying to contact me on my phone # and it goes into voice mail and that I need to provide a working # (this seemed [censored] as they could leave me a voice message but didn't understand why though), so I replied back to 'em stating why do u even need to talk to me as you ask me to communicate thru the mail and also that you have a copy of my driver's license and the screenshot and why don't u just upload it yourself in the background and save me the trouble. I even called and spoke with some [censored] who was a condescending [censored] why didn't have a clue on what I was talking (guess they don't put notes) and so after I explain the whole ordeal his response was that I have to upload the needed document in order to proceed when I was trying to tell him that i'm unable to upload and hence I was calling and still he insisted on me trying to do it again (which i've tried multiple times and failed), I kinda got tired of speaking to him after realizing it's they don't understand the sense of urgency as he didn't even offer to give me a solution or put me to his supervisor and then I hung up asking them not to call me ever. Next I get a response to my email a fourth time from the same guy "augustine lobo" saying "we regret the delay in our response and the inconvenience. We are following up on your case with the appropriate team and shall update you at the earliest. Your patience and trust in us would be highly appreciated." I realized they copy and paste pre determined responses, nobody absolutely cares or has a clue when you call 'em as you have to repeat the whole issue again, and the person who replies to the email probably is instructed to keep buying time. What I didn't understand was...

1. They have a copy of the required document (emailed it twice as attachments 2 diff ones.)
2. Common sense made me think can he/she get with a supervisor or it dept and just upload that rather than asking me keep trying to upload it inspite of me getting an error message.
3. Not one time I got a feeling that I as a loyal customer was not appreciated for my business, apologized to for their incompetence an lack of internal communication.
4. It's been a week and they don't seem to get the sense of urgency that a customer is trying to send money overseas and it could be for a medical emergency, some dire need, a family catastrophe and all we are doin' is asking the customer to wait and keep buying time.

Afer all this I looked up online for remit3india's reviews and saw a 2 star and understood that the company sucks on every aspect, customer service is terrible, no escalation of any sort. I had to write this detailed reveiw so that another person doens't get blinded and brainwashed in using their services.

I hate to give 1 star as they don't deserve even that and there is nothing worse to give 'em. They are a bunch of [censored] useless [censored] who are getting paid to dilly dally, pass on the buck and repeat their non helping responses and make you run from pillar to post. Please do youself a favour and use other services like remitly etc... Who actually give you a better rate and faster deposit time and better customer service.

An extremely disappointed customer.

I did book two transaction with remit2india it was on 8/11/2017
it was cancelled coz we was register with facebook account and passport name is not same. That customer id is 2601652.
Then after we ask money back and we got call from remit2india make new account and do transfer on 9/11/2017. We make new Customer ID: 2602499
Remit2India ask me my tax return. It was my privacy details so I was not agree to provide it. It was not advice by agent.

Now they saying that they will take charges $ 10 from each transaction

I am frequent remitter from US and used remit2India for first time,
Its always good to have verification check done at receiver end, below is my story.
My Aunt was hospitalized in Hyderabad, I wanted to help her financially and initiated a transfer (Transaction # RTRN [protected]) on 11/08/2017

People from Mumbai called my Aunt for bank account verification, since she isn’t in a condition to talk my uncle attended the call and was ready to provide all details.

But the guy over phone threatened my uncle as if my uncle was involved in criminal activities and never allowed to verify details.

Being terrified, my uncle called me and informed regarding the call. In turn I called remit2India and asked them to arrange a call in Telugu to talk to my aunt and in case not possible, take details from my uncle in English.

The very next day, My Aunt from hospital bed called me and was crying and screaming “Manoj, we don’t want your money”

I can feel her pain in those words which made me feel guilty for the mess I created.

When I investigated, the guy from Remit2India spoke to my Aunt and again asked questions in English and threatened her for not answering properly.
How could someone be so mean, at least to their valued customers.

Meanwhile I got a message from by US bank imposing 30$ penalty for making unusual transaction

I thought the money was debited finally from my account

Later at a point, I got a call from remit2India to verify my US bank details, I was shocked and found that the money was never moved from my account and they tried doing it wrongly for which I was penalized.

Later when I logged in Remit2India, I see the status as “Returned”.

That’s It!
1. I couldn’t help my Aunt for her medical expenses
2. Family was terrified with the calls
3. Penalized for unusual bank activity
4. Not sure if my Social was hit

Kindly take time and call me on +[protected] before attempting to use “Remit2India” for the first time.
 

Hi
I transfer AUD2000 to my indian bank account (state bank of india) on 17th July2017. I called customer care becauee i was using remit2India first time and asked for instant transfer. As i follow him and made my first transaction but uts been 3 days I haven't receive my money. Everytime i call customer care they give me an excuse sir wait till 8pm wait for next 4 hours, we promise your money will be delivered by tonight but actually its not. My customer ID 2582574. I am really frustrated could you please help me to refund my money if they cant transfer my money so i can use Westernunion at least they are good at their services.

Thanks
Pankaj sharma
+[protected]

Not a good company to deal with. Avoid at any cost.

Here is my experience with these people:
1. I booked a transaction with them on a Sunday 7th Feb.
2. The money was taken from my account the very same day through bank to bank channel. 3. There was a verification error on Monday morning and I had to cancel the transaction.
4. I was told to send a request through email to their "team" along with my bank details and that money will be returned to my account in 48 hours.
5. I did that and again there was no reply, I called back and they informed me that I did not use the registered email address.
6. I send them another email and call back to find that there is an account mismatch. Since my wife is the primary account holder I now have to provide her details.
7. Its been over since that conversation 72 hours and I have not seen the money. Every time I call, I get the same answer that I will get the money back soon.

I feel sorry for the call centre guys, they are the ones dealing with enraged clients. I have lived in Australia for over decade and I have never had to deal with so much bureaucracy. Everything is instantaneous and done via mobile apps here. Why do I need to give them a call everyday to get something as simple as reverting a transaction.

My advise to you guys will be that's its not worth the hassle. You may have 10 smooth transactions with them but trust me if you are stuck on the 11th their bureaucratic process will enrage you like nothing else.

I will stick to my bank. They charge a premium to transfer the funds, but at the end of the day it gets done. All I will need to do now is use my banks phone app.

Lesson learned.

If the rate shows on Remit2India Rs 60.83 for $10, 000, check the below math how much you will get at the end..You will get only Rs 60.67
Below is the calculation of the amount that has been sent to your beneficiary:
Amount Remitted : USD 10000/-
Rate applied : Rs.60.7202/USD (The website shows Rs 60.83)
Service tax deducted : Rs.437.05/-
Destination Amount : Rs.606765/-

When I contact they says "refer the opening rate on the website." they won't give what the rate shown on the website.. Smart way of cheating..

Remit2India money transfer service is actively involved in money exchange fraud with dubious assurances and cheat customers like me for the money with their fraudulent mechanism. This service must be barred from doing business in USA as they are not following customer protection guidelines and ethics as well. I will provide all the proofs in case consumer board is willing to file a case against this nefarious service and shall be closed down...Thanks

I used the services of remit 2 india to affect a remittance to my account in india on the 7th of june. As per the procedure provided on their website I completed all formalities / uploaded all necessary information for the transaction and thereafter transferred funds to their local bank in singapore and uploaded the details of the trasaction on their website.. This transaction was carried out by me on the 7th afternoon and the funds would have been transferred within three working days i. E by 11th of june assuming that the day of the transaction was not counted.
As of today i. E the 14th of june the status tracker fro my transaction on their web site still indicates - money awaited. This is after numerous calls to their toll free customer care numer (singapore no. [protected]) and even forwarding of the tranfer and payee details as requested by the customer care to track the transfer. Further no reasoning for delay has been provided and justification for the request for the statement inspite of the details of the transfer including account no. Being entered on their web site has been provided.
The toll free number provided by the company also seems to have been manipulated whereby one is never able to get through to a customer care executive if one choses the option of being an existing customer. However if one exercises the option of being a new customer wishing to make a fresh trasaction the call is connected immediately.
The actions of the company provide ample evidence of fraudulant benifit from withholding remittance funds until the exchange rate is favourable to them (the sgd to inr has changes by over 2% since the transfer of funds).

This is a fraud company. They take longest time for remittance. But in between in they get lower rate, they complete the transaction. Their motive is to give you minimum possible rate. Please try for yourself. The exchange rate which you will get will be much lower than their advertised rate on their website, . They lure you by showing good rates and then give you 30-40 paise less for every dollar. Stay away from them. Also, they are the only ones whose telemarketers will call you repeatedly to convince you to transfer money. No one else does so. They used to offer fixed rate money transfer also but they stopped because its in their blood to cheat. They cant play it fair. Try them 2 times and you will know for yourself if you pay attention.

I sent 15K Sing dollars through Remit2india to my Indian account and it took much more than normal. I completed all the required checks and verification within 3 days. Still they took 4 more days to credit my money, which they did on the day when the exchange rates are the least. And I got the lowest rate on that particular day. I lost around INR14000/- When I called them they had no proper answer.
I checked all my previous transactions with Remit2india and shocked to see that they did this every time when the amount of money is more that 5K
Surprised to see this is still continuing ...

I have been using remit2india for transfers to India for more than two years now. In the last 6 months, I have started noticing a pattern that whenever the transfer amount is larger, they are purposefully delaying the completion of transfers. The only answer you get from customer service is they haven't received money in their account and they can't do anything about the delay. This is the most ridiculous answer you could expect as no bank transfers in UK doesn't take more than two days. My last two transaction Ids with them are [protected] and [protected]. Each of them were 15K GBP each and I have list about 90K INR due to to these scamsters.
I am sure this has happened with others as well. Please let me know. I am trying to gather more such cases so that they are exposed in a big way and no one else suffers in the same way.

I used remit2india to transfer $15K to India on Jan 25th, 2012.
Normally, takes 3-4 working days
When transaction was not completed, I enquired with remit2india and was told that the transaction would need another week, because of technical difficulties. but finally When the transaction was completed on 7th feb and the rate applied was of the day when the transaction was completed, (as opposed to 3-4 days from Jan 25th 2012).
This has resulted me a loss of about INR 20000.
They have stopped replying to my mails and refuse to remunerate me and to my surprise when i checked all my previous transacations the rate they offered was considerebly less than the rate which was prevailing on that day of teh transfer . These duffers not only delayed the transfer deliberatly and top of it transfered it at a much lesser rate . Ripping me of both ways.
. THis is the LAST tRANSACTION OF MINE WITH THEM .
plese do NOT USE REMIT2INDIA for transfer and top of it there is absolutely no customer service, no number to call and its all through emails and every time you reply you see one automated response and when i replied back i will take them to consumer forum that reply also stopped.
NEVER EVER USE REMIT2INDIA

I used remit2india to transfer $10K to India on Jan 25th, 2012.
Normally, takes a week.
When transaction was not completed, I enquired with CS and was told that the transaction would need another week, because of technical difficulties. WTF
When the transaction was completed, the rate applied was of the day when the transaction was completed, (as opposed to within a week from Jan 25th 2012).
This has resulted me a loss of about INR 15000.
They have stopped replying to my mails and refuse to remunerate me.
I dont mind a loss, but not due to a bunch of ###s. I would gladly donate this money to some charity.
I have done biz worth more than $120K with them. My last transaction was the last.
Fkn A$$ Holes.

I have been using remit2india for past four years with minor problem. This time they just pushed the buttons. My two transactions never got compliance call and I tried calling them 15 times emailed 15 times and checked status online 30 times. No luck. Even emailed account representative and they absolutely suck! Please spare yourself and avoid them. As long as everything is going smooth they are wonderful. But when something goes wrong... They are absolutely the worst in customer service.

Folks,
I am not sure whose door I should knock to get justice to my hardearned money.

I transferred $45000 through this company through their new scheme of getting a higher exchange rate and was duped in the whole process. While the rate that was given to me was Rs.48.44/$, the prevailing rate for that day from their competitors where around Rs.49.40/$. In the entire context, I lost close to Rs. 43200 where they made close to Rs.0.96.

I have written to their escalation department on this issue. They dont seem to care or work out a decent deal on this. Inspite of providing proper documentation on that particular day's exchange rates from different banks, I have been given a ridiculous reason of time of exchange.

Please stay away from this company. I am really struggling to find a source who can fight this for me to get back my hard earned money. Is there someone who can help me with this that I can work with? I am not going to let go off this so easily.