Allvetmed.com reviews and complaints

No one answers the phone, no one returns calls. No one replies to emails. I placed my order 3 weeks ago. I wish I had found these reviews weeks ago! Starting the cancellation process. My dog has arthritis and is in a lot of pain waiting for his meds, this is ridiculous.
I agree with the reviews who say the good reviews have to be fake.

Ordered my dog's heart 3 medications through them on Nov 11. Received a confirmation via email that my order shipped Nov 12. Waited 2 weeks. Nothing. Called because I could not track order with the directions they emailed to me and was told my order was actually NOT shipped because they were OUT of STOCK. I told them I've made 2 visits to my pet's vet across town to pick up more medication "in the meantime" while I was waiting for my order to arrive and that they should've sent me some type of communication letting me know where my order is. I said I need them to overnight this shipment now because my dog needs her medication and will be out once again on Friday (it was Tues.) They said they I will have it "no later than Friday". Nothing again. Called, was on hold for more than 15 minutes before I was routed to a voice message machine to leave a message. Unbelievable. I checked online to find the order is estimated to come next Wednesday! It's now been over 3 weeks, out over $100, no medication, no response from Allvetmed.com to my voice message or email left. Still waiting... Had to go back to my vet across town again to pick up the 3rd medication. Horrible service. Horrible customer service. Unacceptable.

You do not need to be an expert in pet health to order a product from All Vet Med. They help you to know different diagnosis of different diseases. They help you identifying the symptoms by yourself and let you spot the area where a pet might be suffering. Have used their services for over ten times by now, I feel I have become a pet health expert now!

STAY AWAY, ordered meds for my dog weeks ago. Have been calling to check status, first they said order would ship in one day, called five days later to find out they were out of the meds. Rep said they were coming in today and I would receive a tracking number that night. Called next day and was told they shipped priority but no tracking available. Now a week later I just called and was told they shipped but no tracking number. When I asked for a manager I was told that no manager was available. I logged onto my credit card website to find that I was not charged, when I brought that up, I was told, ok the order has not shipped yet, please wait to get your order. By now my dog is out of her meds and I'm forced to go to my vet and pay alot more. I am going back to my old online ordering company, may be a few bucks more, but they do as they say. STAY AWAY FROM THESE SCAMMERS.

I ordered GlycoFlex II for one of my dogs and Revolution Flea meds for 3 dogs and 1 cat. My order supposedly shipped on Sep. 12, but I have not received it. They charged my card though. When I called about it on Sep. 19 they said USPS lost the package and that they had reshipped my stuff on Sep. 18 with UPS. They were suppose to call me back with a tracking #. Never got a call back so called today (Sep. 20) and they said the package had reshipped this morning, but they could not give me a tracking #. When I pressed for one and told them I really needed the flea meds the operator hung up on me. Called back and got the same person (Diana, operator # 201). I asked her to speak with a manager and she said she was the manager. I said I would prefer a refund at this point she said ok she would cancel my order and give a refund. I asked about the package that she said had already shipped this morning and she said it hadn't shipped yet! I canceled my credit card and filled a claim just now. This company lies and are a bunch of crooks.

THIS IS MY EXPERIENCE AND THE EMAIL I WROTE TO THEM:

I am a first time customer so i contacted my vet's office immediately following placing my order on 12/20/12 so they could note my dogs file that I placed an order with your company for my dogs Heart medicine and that your company will be contacting them to to get approval for the three prescriptions ordered prior to being able to fill them.

It is now 12/28/12 and I have neither received, nor heard from your company regarding my order. I tried calling the customer service number [protected] today and after pressing #1 for existing orders was disconnected each of the 5 times I called. I then called the same number and pressed #5 which notes is for after hours pharmacy and was disconnected twice.

After calling and pressing #5 for the third time I finally reached somebody who did not hang up on me. I asked to speak to a supervisor and was connected with Miss Claudia Calon who looked up my order #405 and informed me that my order had been faxed to my vet's office twice for approval and has not received a reply.

MY DOG IS IN ADVANCED HEART FAILURE AND RECEIVING THIS MEDICINE ON TIME, AS YOU KNOW, IS EXTREMELY IMPORTANT! Why wasn't I contacted to let me know that your company was having a hard time getting my order approved?

Please contact me today! I have been waiting to receive my order #405 that was placed on 12/20/12. My dog is in ADVANCED HEART FAILURE and it is extremely important that I receive this medicine immediately as it was ordered over 7 days ago. If i do not hear back from somebody today I am canceling my order and will post this email on every dog related site to help other dog owners be aware of your customer service.

These scam artists took my money, let me wait for two weeks, needing my pets prescription meds. I kept looking for a shipment notice, none came.It is almost impossible to get them to answer the phone, and they DO NOT return calls if you leave voicemail. The long and short are this, I got jerked around for three weeks. I had to order from another company. They WILL NOT refund my money but say they shipped my order the day AFTER I cancelled it. I did not get my money back, I did not get my pets medication. There are hundreds of bad reports online about this company's foul customer service. I too, think the good reports are fake. The website claims to be accredited by VETERINARY-VERIFIED INTERNET PHARMACY PRACTICE SITE. They display the logo on their website, but click to verify, and you will find out that Allvetmeds in NOT in the database. I have reported their deception to the board of "vetvipps".

I have 2 pets and some days ago I was very nerves for my pets’ healthy food. So, I called my friend Jems he is veterinary doctor in New York. I told him my entire problem then after he suggested me online healthy food supplier Allvetmed.com for pets. I ordered some healthy product on the online website. Today my pets are very happy and I am very satisfied Allvetmed.com service and product.

I placed my order more than 3 weeks ago and it still hasn't shipped. I've tried emailing and calling with no response. NO ONE answers the phone when you call their customer service phone number.

After threatening to report them for fraud, I finally got a response that the charge will be removed from my credit card - we'll see...

Allvetmed is the best health suppliers for the my dogs as well as other pets animals .Allvetmed is one the best online store in USA. . I always use this online website and I am very satisfied for this product. I have also got some coupons and I saved some money. I can recommend allvetmed to anybody."