America's Service Company reviews and complaints
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Loss of Mortgage Documentation
My mortgage was sold to ASC in 2008. During 2011, I fell a couple payments behind and agreed to a repayment plan that lasted four months. I now am in the process of getting approval for another mortgage to purchase another home. ASC listed the repayment plan as a "modification" for credit reporting Since this was not a modification of the terms of the loan, but a repayment plan that consisted of much higher payments for the 3-4 months, it should not have been listed that way. My new mortgage company wants documentation to prove that no forgiveness of debt was done, which it wasn't. I contact ASC who tells me they have no documentation and wouldn't have anything "back as far as 2011" which is ridiculous. As I am a government contractor that investigates federal fraud I know there are file retention requirements that must be met to avoid penalties from the government. Their Customer "service" has always been the worst I've ever dealt with. Every time you call they say they are "trying to collect a debt", even if the mortgage is current. I routinely have to speak to 4-5 people for an answer to a question, get hung up on, and re-routed to multiple numbers. Wells Fargo companies must be the worst in the industry to deal with from a customer standpoint. Totally unresponsive the needs of their customers. I tell every person I ever encounter to not deal with Wells Fargo.
The complaint has been investigated and resolved to the customer’s satisfaction.
ASC - rotten ###
Be careful if you are trying to modify your loan with ASC. They will tell you to skip a payment so your account falls 30 days past. They will deny you and turn around and smack your credit. Mine took a 100 point hit in one day. They refuse to do anything about it because they say "no matter what we told you, your payment was still late". They believe the customer is a piece of ### and that's how they treat you. The little ### on the phone actually argued with me until I hung up on her. Stay away from these people at all costs. Also - stay away from Wells Fargo because it's the same company.
does any one know how to go about sewing asc{wellsfargo} nothing but trouble for me am facinc foreclose no one gives a dam this country is going down the tubes and the middle class supports everyone
I TO AM A VICTIM OF THE SCAM MR. PRESIDENT WHERE ARE YOU ?
i am in the same position with these ### (ASC)and i dont understand why someone from the goverment don't look into the action of these people. They are sucking me dry, they claim they modify my mortgage once and every time they say they do the price went up.
How is that help?. I think i will get an attorney to look into the action of these people and also try to get me away from them. Please note i voted for Obama to help us out of things like this, but he is not focus on helping anyone like us against people like ASC. They are not following any rules set forth by the government to help. If this is out there on the internet for everyone to see why someone from the government don't see this. Are they afraid of ASC?. We the people should sign a petition and go after these people together. if you look at WElls [censored]o AKA ASC you see the word "suckers". Everyone in such situation should voice it.
tenemos esta america's service company son un desastre por favor este mensaje es para las personas como yo hispanas que muchas veces sin informacion nos hacen fraude y perdemos todo por favor es necesario que protestemos para que esta compania y otras mas nos ayuden a modificar o nos cambien para otros morgages yo visite a naca una asociacion que le esta ayudando a los propietarios de viviendas a apelar y respetar los derechos de propietarios de casas
WE ALL THE HOMEOWNERS AND WORKERS OF THE LOSS MITIGATION INDUSTRY SHOULD TALK AND LET THIS ABUSIVE LENDERS TO FORCE THEM TO DO THE RIGHT THING LIKE MODIFY LOANS OR AT LEAST DO NOT LIE LIKE I CAN'T FIND YOUR PAPERWORK OR YOU DO NOT QUALIFY BECAUSE YOU MADE TOO MUCH AND 3 MINUTES LATER THEY TOLD YOU THAT YOU WERE MAKING TO LESS, AND SOME STUPID THINGS THAT DO NOT MAKE SENSE AND ON THE TOP THEIR BAD ATTITUDE TOWARDS PEOPLE TRYING TO GET A SOLUTION WE DIDN'T GET BAD BECAUSE WE DO NOT WANT TO PAY THIS ECONOMY SUCKS AND THE ELITE THE CREAM AU CREAM OF OUR COUNTRY CANNOT SEE WAS GOING ON!
My mortgage was sold to ASC!
I just received an notice that my mortgage was sold from Mortgage Lenders Network to ASC. I understand that selling mortgages is common and have never had a problem in the past. However, after receiving the mailing I went on line to find ASC's web site and it came back 'unreachable'. I also noticed that before their home page was listed on Google were many...
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