BAC Home Loans Servicing LP reviews and complaints

I too have met up with this bogus abandonment crap. In December, three and a half years ago I received a letter from Countrywide/Bank of America asking for my account information on my homeowners insurance policy. I gave them this information along with contact information to my agent if they needed anything else. I had been paying my mortgage as agreed and my homeowners insurance was paid up to November of the following year. Three months after responding to this letter I came home to find my home had been broken into and vandalized by Countrywide/Bank of America, leaving me with no water and no way to have heat, IN THE MIDDLE OF WINTER! Basically this whole thing is about Bank Servicers trying to derive extra compensation by dishonest means. For me it was the questionable practice of force-placing hazard and flood insurance through an Escrow Account. The Bank falsely claimed I had abandoned my home so the rate was 1200% (no type error) more than I had been previously paying for Homeowners Insurance. And of course there have been other add on fees, all ploys to create a “manufactured default” and its subsequent push for foreclosure. The Bank canceled my previous Homeowners Insurance by putting my home in abandoned status. Now my Insurance Agent knew I had not abandoned my home and so did the local Countrywide employees, yet they were unable to change some decision made higher up the food chain.

I continued to make my mortgage payment less the forced placed insurance until the following year. At this point estimates to fix the damage done to my property by Countrywide/Bank of America came to $533, 672.00 over and above what I owed on my mortgage. I have been trying and trying to get this straightened out but I now realize this was not just a big mix up this is intentional fraud.The living conditions without heat and water are very hard to deal with as I live in upper Wisconsin. This winter was especially long and brutal. What they are doing is just sick and wrong.

I also have another complaint. For years I have been asking to see my note and my complete contract with my INK signature. To this day I have not seen it. What they did send is a partial copy with what I suspect is a forged signature. The only way I can be sure of the forgery is to see the ink copy, yet they have refused. I also suspect that Countrywide/Bank of America created the above insurance trouble to force me out of my home before I discovered there is no legal contract, note or clear title.

Bank of america's service of our loan, originally through Greenpoint, then through countrywide, and now with BOA is of the poorest quality of customer care whatsoever. They are too big to even get their files and facts straight. There are so many people working there that no one takes responsibility for anything whatsoever, and they don't even meet internal checklists or promises they make during the recorded sessions we spend time in trying to resolve financial issues. They mis apply funds, then promise to fix the problems and don't. We applied for modification and they lost the paperwork, and as a result have mis applied funds and reported us late for months on end, charging us for additional fees. In the last 4 attempts at resolution, Bank of America has been unable to follow through, after we are re-assured over the phone that the repairs will be made. We again requested to apply for a modification program, and were finally told that the reason they just dropped the last process was due to the "investor" changing their mind on participating in the program on our loan. What an insane amount of wasted time and inefficiency. I am planning on moving my loan elsewhere and boycotting all business transactions with Bank of America. They are too big to care. They route you to umpteen different departments who have differing and in-correct records. They tell you whatever they think you want to hear to get you off the phone, then do whatever they please. Poor form Bank of America. Shame on you. After loaning out monies which didn't exist at all anyway, you scam poor Americans out of the money they Earned through real action and hard work. Bank of selfishness, bank of profit, Bank against Americans. Boooooooooooo..boooooooooo..

BAC Home Loans.
My mortgage was with Countrywide, I sent my payment in and now they tell me I am 4 months behind. That is because when I made my escrow shortfall payment my mortgage was not rework to reflect the correct payment. Now they have my home in foreclosure. I have called ever number and have received different information from every department. Customer service is a joke. Don't wast you time they don't know what is going on. They told me to call the Federal Government when I did that the government told me to go back to my lender and get the case number. Of course no one there knows the case number. I am really at my wits end. I am on my way to Bank of America branch to see what they can do. Also they do not call you back. Don't call after hours because you will not be able to understand what they say.

I back you up 100 percent on this one! My situation is even more perplexing. When my mortgage was with Countrywide, I spent 18 months of my personal time and my insurance company's time proving our home was not vacant! Oh yes! We received letter after letter that our home was vacant and that we would need to obtain vacancy insurance on it. If we failed to do so, they had the right to enter the home (which we did and still do occupy, to weatherize it). I invited them to do just that but to be prepared for my greeting committee of a Rottweiler and 2 Pit Bull mixes, as well as my husband who sleeps during the day!
Now that Bank of America has taken over, the problem is not a fake vacancy, but the fact that they don't send out their statements to me until at least 2 weeks AFTER the payment due date. They now say I am 90 days past due because they can't get their act together, post the payments in a timely manner, and send out the statements BEFORE the due date. In addition, I am now receiving at least 5 phone calls per day from a toll free service that, when researched, is apparently, BOA's Home Retention Department. Oh the complaints I have read about that!
I wish you the best of luck in solving your problems with these idiots, because I'll be trying to figure it out myself! The bottom line is, however, this is NOT YOUR JOB OR MINE!

I too am having a similar issue. My August payment was received one or two days early and they applied the amount to principal only. I've been in twice, called more than three times, gotten confirmation that everything has been fixed, yet looking at my account, it still shows past due.

I paid a small late fee of $10 just to try to make it go away, even though the mistake has been theirs. I've offered to pay the full amount again. I demanded to be transfered to a manager. I've threatened lawsuits. So far, nothing has made this go away.

I would love to hear what my next course of action should be. I'm trying to find out who regulates these guys so I can start with a formal complaint. So far, I've been unsuccessful and I'm considering finding a lawyer.

I have read blog after blog on this matter, and I am experiencing the same problem I have tried to call and get the four department run a roud and no answers I finely got a Lawyer involved in the matter and he is looking into. They are billing me late fees and not taking my out of my account I make payment and they do not get posted and they are reporting to the credit bureau I am behind and driving down my score. I will let you know how the Lawyer works out for me.

RKL

BAC Home Loans Servicing LP creates lies and excuses to prevent having to release funds for insurance reconstruction purposes. Their so called system takes up to two weeks before they will even start talking to you about an initiation check even though you have provided all information necessary to satisfy their demands. They are currently sitting on $42K of my funds and have failed on three occasions to provide the initiation check as documented they would in all of their discussions.
Despite numerous calls, they refuse to let you speak to a manager, rather submit excuse on top of excuse instead of solving their customers complaints. Even BBB doesnt help in this case. Guess it is a matter of going to FDIC to file complaints. My request will be to submit initiation checks as well as interest for monies having to be borrowed in order to keep working people in funds to continue with reconstruction.

I do not recommend anyone ever using BOA for home loans or banking as they have many policies that are detrimental to their customers and anyone involved with their customers.

I have been receiving harrasing phone calls from BAC starting Monday June 6th. For the past 11 years...every since we bought our home...I have made my loan payment on the 10th day as that is my husband payday. It has NEVER been a problem until Monday! In 2017 we went through the painstaking choice to apply for a loan mod! Huge mistake...we werenever late always paid...on the 10th! It was accepted and closed in 10/2017. Now I am getting about four or five calls a day advising me we are late. It is always in and processed before the 16th! I keep telling them and they don't care! Why all of the sudden...after all theses years are they choosing now to call us? They are rude and dont listen!

File a complaint with OCC and your state attorney general. This is how I got it resolved.

It is weird isn't it? I just got another call...and again they said the same thing..."its late." I can't take it anymore and have blocked their number. I am thing that BAC is in serious trouble and that is why they are calling/harassing their customers. I am so angry!

hmm, that is weird, you have until the 15th, always. I have never heard this. I am a realtor and close deals all the time. Even at closing we inform them to pay, by the 15th. doesn't your bill have a "after insert month 16th, 2017 late payment is...basically telling you that you have until the 15th? Your bill my have been processed to have a different due date by mistake. I would look into that. very odd to me...

We live in a flood plain. Perfect credit, never late on a payment. After 23 years we finally need this federally mandated insurance we have been paying almost a grand a year. Well, we had some relief but no where near what we lost. Long story less long, our 23 year old mortgage was sold to BAC from Countrywide (no control on our part) then insult to injury, we get a letter saying we were inadiquetly insured by 6 figures. Mr. low self-esteem issues customer service rep tells me.. thats the policy, surprised no one noticed prior.
Similar letters were recieved by other lenders to my neighbors.
First of all, their interest is around 33 % of what they are asking me to insure JUST the building for. My homeowners replacement cost includes contents, etc. Mr. CS rep said they need to match. BS ! I am overinsured with respects their interest. If I lowered H.O. cover below 80 % I would lose contents cover. If I raise flood to their unrealistic amounts... I would pay about 100 bucks more a month.
Whats really funny is, They wouldn't total any builing EVER, unless it was under water for 90 days ! Thats FEMA terms and conditions. 3 days is nothing. Even Katrina receded before 90 days!
Pour salt in the wound and extort money from good people who did nothing but pay ontime and be victims of a natural disaster. Everyone makes out except us !
It feels good to vent, but the powers that be aren't listening to us. Thats just wrong.