Belden Jewelers reviews and complaints

Bought 82 year old mother charmed memories bracelt there and it broke but they will not replace it. It cost me $274 for this bracelet. also bought the rings there and diamond has fallen out and they refuse to clean one of them, as i said i have spent thousands of dollars there in the past 20 somehting years and think the should be a little more considerate to returning customers. the ladies at The Mall @ Whitney field are rude except for joy and denise. the charmed memeories bracelets are not under warrantee and should be since it is only 4 months old.

I took my rings in for cleaning every 6 month like the extended warranty says. i always keep my records and the last time i was in a Melesa said i didn't need all this paper work so she went to throw everything away.i said to her who are you too just go and do that with out asking me first. so now i don't have my 2 other stones that i was going to make a necklace out of. i did say something to the store manager and he said nothing he can do about it. i am still very anger and will never buy anything there again ever. Karen in pa.

I was a customer with Belden Jewelers. Up to 5 Months ago, i was making payments on my account. I had recently fell on Some Hard times. My spouse lost her job, as did I several months ago. The only income i have is my drill money from the Guard. Use that to try and sustain the house i rent. I haven't been able to make a full payment on my account. I feel terrible about it. What makes matters worse was that i had been robbed of the merchandise that i bought. So i could even return the merchandise since i could no longer pay for it. Now i get harassed by there collection department, everyday 8-10 times a day asking harassing me asking the same questions over and over again! I understand that they have the right to call until they make contact with me. But this is really ridiculous. All there customer service people are so rude over the phone. As if they haven't had any training what so ever. One assistant supervisor had the nerve to tell me to go and sell something to get the money, pawn things out of my home in order to pay for this bill. I have to worry about getting thrown out on the street, and feeding my two kids, and this employee of Belden's suggests i prositute myself in order to pay for this bill! Then they tell you that we are a reputable company and we are just like having a bank loan or a car loan. Yes but they don't harass you they way Belden's does. They have called my other family, even my 1st sgt. I even explained to them that i am in the process of being hired within the next two weeks, but yet that doesn't mean S**t to them. Who owns these guys the MOB?

My boyfriend works in this store so as a gesture of friendship I thought I
would throw my business their way when it came time to buy for mother's day.
I had talked to him the previous week and made my selections, and in
addition to another order for a another person, it was going to be around
$300. I realize this isn't a large order, but I figured that any business
would be appreciated. The other thing is that I live about 60 miles away
from the store and needed to complete the transaction on the weekend since I
am not usually able to see the boyfriend during the week due to the distance
and work schedules and the order for the other person is needed before I
will see the boyfriend again.

On the Saturday before mother's day around the time the store opened, I
called and asked to speak to him so I could get the order squared away. I
was rudely told by the store manager that he was not in yet and that they
are very busy and she would appreciate it if I did not call the store today.
Before I could say anything - Let alone explain that I was calling regarding
a business matter or leave a message, she hung up. Around lunchtime I called
th store again. A different salesperson answered and told me that my
boyfriend was with a customer. I left my tracphone cellphone number with a
message to please have him call me.

Okay, so far all this is acceptable, but what happened next is not. About 5
minures after leaving the message, I get an irate call from the store
manager, Peggy, telling me that my boyfriend is too busy to talk, etc. I was
surprised, but explained to her that it was concerning an order that I need
to get squared away. She told me to "take care of it at home". I was
completely insulted being as that I am pretty sure she realizes that my
boyfriend and I live 60 miles apart and being that my call was business
related. She continued to verbally berate and threaten me for about 3-4 more
minutes and told me not to call the store again.

What I found ironic was the fact that she had time to pick up the phone and
call me on my private cell phone number unsolicited and basically chew me
out for calling when they are too busy. I just found it highly inappropriate
that a store manager would treat a customer in that manner. Just because I
know someone that works in the store does not mean that there should be a
negative difference in the way my business is handled. Honestly,
after this interaction, I really don't feel that I want to give their store
my business at all period.

I did call the customer service at their headquarters (Sterling) to complain
and spoke to someone very nice named Bobbi who said they would turn the
matter over to the right people for review. So we will see what happens. I
have read allot of negative comments about the attitudes on the part of
managers and sales staff on this web site from other people, so maybe
helping their staff gain better people skills and improved customer service
would be a worth while goal.