Blizzard reviews and complaints

Basicly I been getting real life threats and harassment on wow, so I decided to send a letter to it and it laughed at me and said it liked it, so then I went to customer support to get it banned, but then out of no where, I get banned for harassment for that person, even though there is so much evidence to prove I'm innocent, they still choose to ban me, very upset that this happend and I started to cut my self out of all the stress that's been going on, yet they are too busy sniffing coke and sticking their pay check up their ### to care

I am concerned about the power of GM's in general in games such as World of Warcraft and Diablo III. It seems to me that everytime you need something done properly, or have good advice in order to improve yours or others game experiences, you get shot down with a comment like this; "I'm not at liberty to do that." They are either without power to change anything for the better, or they are trained to shoot down all your hopes in order to secure people from trying their best to keep their gaming experience as good as can be. Because quite frankly, most of the time, it sucks being a decent, honest player with good intentions. On the other hand, if you screw someone over, it would be really hard for any employee of Blizzard to hunt you down and do anything about it.

With that said, I have been playing both Diablo (since the first one) and all the warcraft games with eager, always wanting the newest and the best game. I'm not such a big fan of the Starcraft series though, as I'm not too fan of the high tech, space invader Sci-fi type games. But Blizzard in general has been treating me ok, with providing new challenges to satisfy my gaming need. I appreciate that.

What I do not appreciate is injustice being prevailed upon me and my brother whom also has been playing these games for 15 years at least. He's always been an honest player, putting much care, emotions, hard work and effort into any of the games he's been playing. He learned how to best the games and found clever usage of game mechanics quite easily, without ever shouting it out for everyone to learn and without overstepping any boundaries. He kept it clean and always stayed loyal to the essence in any game.

After several years of being one of the best and most clever players within creative problem solving in games, one should think he knows what not to do, and hence never do them.
He never once used a bot, nor did he lend his account to anyone else. He always, ALWAYS played by the rules of Blizzard, in order to save himself if there ever would be laid charges at his door for being such an achieving player. But only then, to be treated in such a way as now, to be forced upon restraint from his own account after his own hard work and to be banned without explanation further than this; "You've been charged for BOT'ing, and will no longer be admitted to your own account."

He asked Blizzard why and tried to pick up the fight in order to secure his own innocence. Blizzard claimed then to have evidence showing his BOT'ing, but refused to show him what the evidence were. He felt utterly and completely helpless and screwed over by that. Is that fair? A person as him, spending his own money to pay for his own pleasure rewarded in gaming experience, which also, by the way, pays these peoples salary whom now is denying him his playtime online. His playtime upon he never did anything wrong or abusive, where he played fair and square and never did any kind of BOT'ing due to his own sense of ethics and morale alone. And then to be accused of some deed he never did, without any kind of warning beforehand or any kind of explanation further than BOT'ing charges.

I will explain exactly what he did, because I don't know all of the rules of Blizzard by heart, but what I do know is that when you play by the rules, you should not be treated like this.

My brother found one item on the auction house in Diablo III, which he found almost every day under priced. So he bought them all in, when he saw the chance to earn a buck or two. And what did he then do? He noted down all the different attributes that might occur on this item, and figured out what he could sell them for to make a good profit. Yes, I agree, I frown upon rich people earning money like this in game, but that's what they do on the stock market every day. They speculate! Like he did, but not even with real money, it's Diablo money he got when he tried selling these items every day. Every day he updated, checked in and payed attention to how the market would swing. He did this on his own, until 10 slots on the auction house wasn't enough. Then he came to me, asking if I would like to do it too, for a profit of course.
I agreed to sell some items for him, earned a nice profit too I might add, and sold even more items. I did it, he did it, but we both did it by hand, not by BOT. And I would swear to anything sacred and holy that I would never ever use any type of addon at all, and especially not a BOT. I've always been a lot conservative about that.

My brother had memorized the items by heart by now, and knew every single detail without hesitation. Because he had done it by himself, without any illegal programming. The only tool he had was a list he had written down by himself, in excel. I've seen it, and it's not what you would call an illegal aid within gaming.

And now, he will not be playing Diablo III anymore, because his account is been banned for BOT'ing. And he really has given up hope of ever playing again due to this. And I am a very caring sister who would do anything within my power in order to proceed in any direction of justice regarding this situation, so my brother once more would be able to play Diablo III, or any other game by Blizzard, without having lost all hope and faith in justice, honesty and decent treatment towards loyal players.

Do you find him guilty? Is it wrong what he did? Was it justified to ban his account based on these grounds and to claim to have evidence and to be reluctant to show them?

In situations such as these I feel honesty and integrity, no matter the amount of frowning upon the method, should stand taller than unjust, unfair and quite rude treatment from the GOD almighty Blizzard.

I would be happy to get any comments regarding this case, such matters in general, support or complaints due to my complaint; as long they all will be free of rudeness, swearing and immature outbursts of any kind.

From this day on, I will stop playing games myself from Blizzard until I get some kind of good will or support from Blizzard. I'm tired of doing the right thing and being honest without getting anything in return. And I will find more places to post this message and hopefully find any form of explanation to satisfy my hunt for justice.

I received an email that my account has been locked due to suspicious activities. That is fine, I understand that it is due to me setting up a new router and the IP address changed. The problem comes in that in order to reset my account, I've got to log into my account and they will send me the unlock code to my phone - but, my phone number has changed and I've got no access to the old number. I have mailed support@blizzard.com, wowtech@blizzard.com, billing@blizzard.com and they all send out an automated response to log onto the website (which does not help me)

How am I suppose to unlock my account to play a game I paid $60 for ?
Come on Blizzard - PLEASE HELP - johan.dupreez@standardbank.co.za

When I order a blizzard, they will put the topping on top and about half way down there is nothing but ice cream. They need to be taught to mix the topping with the ice cream all the way to the bottom. Thanks

I am upset, the blizzard inc. has taken funds from my bank account and I would like to a refund and there are over draft fees as well. They did this with out my knowledge and I want to report fraud.

Don't worry, they probably jizzed in the cup before they gave it to you.

What do you expect, it's fast food better known as junk food. You are what you eat. Junk.

I have played WoW for over 4 years now. The customer service has deteriorated, the arrogant 15 year olds have increased. My final straw was a customer service issue that resulted in my decision to cancle my account, today!

I seem to run into hacking problems with this game and the support line talks to like your a child, the GM helping me pertened that he/she got the manager and was him. I knew stight away the gm was lying to me.

They blamed my hack being a virus i got, well thats funny i use linux at that time and thats pretty much virus free and the fact i never give out my details any place.

When they could not sort my problem out they irgnor'd me and close the chat, they typed
we are happy was was able to help you.
is there any other problems we may help with
and then they log'd and i belive that was a marco they used because both pm's apeared the same time and then they was gone instant, no one on earth can type that fast.

wow is a scam they do in fact sell the details in a attempt to make you buy a new game or more gametime.

Jaco Van Niekerk - who wrote the original complaint is a [censor]ing idiot, needs to learn english and punctuation, and furthermore does not need to be logging in to WoW while at work. What a [censor]ing unproductive piece of incompetent [censor]. Also, I agree - he does need "professional help" as he mentions.

So, an account ban after 4 years of consistent monthly play.

4 years...

Does a company believe the 4 year account holder or the 1 month old new account holder?

Hard to decide huh?

I'm done.

Blizzard does not give a [censor] about its customers. I think the only thing more horrible than their customer service is many of the other WoW players. Before this gigantic waste of time, I had never met so many disrespectful and arrogant Americans. Ltvermillion is an Ally subhuman immature little ninja [censor], for example. At least you're not playing on a US server!

Seriously, though, to anyone considering playing WoW... It's a gigantic waste of time and money. Go buy an XBox or something. The customer service is way better!

my job is costumer service, so far no1 has complained about me i'm nice because i like it (it actually got me the most beautiful girl in this planet) so i would say is the best that i like about my self. some1 up there said be polite and you'll get somewhere, i've been polite and i really dont care about the game that much i actually play it to lvl toons because i really dont have time to raid (and to be honest i do not like to pay 15 bucks for an angry raid leader to yell at the whole raid and calling ppl Ahols). Any ways i got my account hacked somebody sold my gear, i just want to cancel my account but its been 2 weeks and no response from blizzard. The last message said the following

Our company has to adopt some measures to safeguard our common benefits in order to strengthen the safety of mass players'accounts.We have the evidence to prove that your account involved in the controversial game currency transaction .The investigation will be continued by Blizzard administration to determine the action to be taken against your account. If your account is found violating the EULA and Terms of Use, your account can, and will be suspended/closed/or terminated.In order to keep this from occurring, you should immediately verify that you are the original owner of the account.

i sent a message saying basically... "well thats cool can you just cancel my account please? so thats a win win i make ur job easier and make my life easier" because this actually happened the day i paid the month. like i said 2 weeks no response kinda sucks cuz im payin for something im not using. ill just keep trying if not well ill take a look at the EULA or something and prove them wrong and who knows maybe i can get some money out of them for selling me something i cant use or better described as broken or simply for bad costumer service hahaha... i do hope this helps (well actually just to point how bad blizzard's costumer service is).

World of Warcraft is just a game and Blizzard is just a company that has an awesome fan following and an awesome customer support base. I am sure to the GM's and customer support agents, it must feel like the wild west. With close to 11 million playing and at least thousands of GM tickets per realm every day from people with some sort of issues that must be sererly more important then the last players problem.

If you show some basic respect when speaking with someone, either on the phone or using the online GM ticket you will most likely get somewhere.. I have never had a problem with BLizzards customer support staff or Game Masters, I've always been respectful and straight to the point, and I have always recived the same treatment in return.

I have played MMO's in general as well as World of Warcraft for close to 5 years off and on, and I honestly say that BLizzard puts forth the most effort attempting to solve player problems; with an in-game knowledge base, online game forum, "land line call center", and the option to speak with a Game master. Other MMO's have no immediate GM service that can help you "ASAP", and the ones I have seen that do seem worthless.

Accounts get hacked usually because of faulty security on the players part; stupid passwords, the purchase of online gold and powerleveling services, and boasting your in game wealth for all to see..

I am sorry for the rant, but it seems too many people complain about blizzards customers support, when in fact it is their own stupid fault they are in that situation in the first place. It is a real shame for the people who actually want to play WOW and come here looking for info regarding their customer support.

create a strong password, stop looking at porn online, and stop buying gold off the chinese.. B>A>M hacking problem solved.. :P

my account with blizzard has been compromised and stolen so many times i gave up on haveing it reopened the last time it was opened someone had stolen everything that i had worked to put togeather.try calling them and see how many hours you spend on the phone waiting only to be told you must send a copy of identification to get them to do anything with your account.i find it quite strange that my account to be compromised many times when you need identification to prove ownership and you must prove that before they will do anything with your account.

Been playing WoW since the beginning, and to tell the truth, I am sick to death of Blizzard's attitude to customers. A WHOLE WEEK to get a response from a GM. They don't resolve the problem IF you are lucky enough to win the Blizzard lottery, and be chosen to be spoken AT.. not to. Also, by the time you do get a response, it is infuriating to get "you see a bright light and oldsmartypants appears to help you" Good evening, and how are you this evening" At this point you want to swear him. They lie to you, they tell you that all your toons will get the pet you PAID for, then you don't get them, and they tell you that it will be "one of your restores" LIKE HELL! I paid for the damn thing.. give me my vanity pet.

If Blizzard want run a company with a totally biased attitude to one faction, it will be their own fault when Alliance players say "up yours, go play with yourself." Losing millions of dollars a month. They are relying on us putting up with them pulling the wool over our eyes.

They get your money every month, they do not give a damn about customer service. They should also, not put a 12' orc statue up to show what a bunch of childish ###s they are, with no idea how to keep customers happy. They should have either put both factions there or none. EVERY battleground I have been in, the Horde have had a "glitch" according to Blizzard, where they can start the battle before the Alliance can even leave the starting area. Their towers are higher than the Alliance towers, so they can shoot out our gunners, but we can't shoot theirs out. May sound trivial things, but they are just a couple of irritating things. On top of the dreadful customer service. I am sure that other companies would like to have a piece of $135 MILLION business. They would probably jump through hoops for them too.

Well, out of the blue, I received an e-mail from blizzard regarding my World of Warcraft account to report a request for password change on the account. The problem is that, to my knowledge, I have never had an account--certainly have never used it. I sent back an e-mail stating that I was unaware I had an account and had not requested a change in password. I requested that they cancel any account they had for me in their records. The response I received was another e-mail exactly like the first one--notifying me of a request for password change. After that one, I thought it better to call the telephone number on the message and discuss it with a customer service representative. That was a mistake. After making several calls, I got the identical response... a message saying they were experiencing an unusually heavy call volume and (unlike what I'm used to hearing from other organizations--"please remain on the line and your call will be answered by the next available representative" or "your call is very important to us and will be answered as soon as possible in the order in which it was received")... NOOOOOO. The message on EVERY call attempt was "we are unable to take your call at this time". My next attempt was to send another e-mail to blizzard and to wowaccounts@blizzard (or whatever they say in the e-mail) under the title "URGENT-POSSIBLE FRAUDULENT ACCOUNT" asking for their action and response by e-mail. I got the same response---either NOTHING or another e-mail notifying me that a request for password change had been made and that I should get in contact with them if I had not requested the change.

SUCK! comes nowhere near describing the BS account services of this POS company. I still have no resolution and am getting tired of trying to contact them.