Bonanzle reviews and complaints

Unfortunately with infringement cases we are unable to create a win-win situation. However we do personally review each case and do our best with the information provided to make a reasonable decision. We are sorry that this was a not so good experience for you.

Bonanzle favors one seller over another, depending on thier sales.A seller tried to lay claims to a particular image even though the item in question was not even in thier booth.Bonanzle sided with them even though I gave proof of the other persons mistake.All of my attempts to prove what I was saying where basically ignored.Tom, a customer service person was rude and condescending.Will not do business with them again, as a buyer or seller.Filed a discrimination complaint with the BBB.We will see what comes of it.

We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal, Amazon Checkout or Google Checkout). If something should happen the first step would be to attempt to resolve with the seller. If that cannot be done than we are happy to step in and attempt to mediate a resolution via our Order Resolution Center. PayPal, Amazon Checkout and Google Checkout also offer a level of protection. Currently PayPal requires that you file a claim within 45 days from the transaction and Google Checkout requires that you file a claim within 90 days of your transaction. Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:

Bonanza Order Resolution Center --> http://tinyurl.com/BonanzaOrderResolutionCenter
How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaim
How to file a claim with Google Checkout --> http://tinyurl.com/FileGoogleCheckoutClaim
How to file a claim with Amazon Payments --> https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/Amazon-A-to-z-Guarantee

We surely would not want to have sellers within our community that are not following through on transactions. If you have not already, please contact us at support and provide the transaction number so we can follow up on our side.

Regards,
Mark
The Bonanza Team

Total lack of respect to the honest seller.

Understand my anger and pure waste of time.

I logged into my account and gave this error # 163 without understanding to ask the miseral and weak support Bonanza
See with this fraudulent company you act with honest people

Me (Good Morning
My account has been deleted without any warning.
I do not know what happened, I ask the help of the support to analyze the case

Error code #163 creating account. Account cannot be created.)

Bonanza ( Hi Kleper,

Thank you for contacting Bonanza. We've received your request, and it is being reviewed by our support staff. We strive to answer all support emails in 24 hours or less. Our support team reviews each question individually so we can provide a response that is personalized to your specific concern.

While we take a look at your question, you may find it helpful to visit our Help Center. There, you can check out frequently asked questions, pick up tried and true tips for seller success, and peruse our knowledge base for information about buying and selling on Bonanza.

We'll be back in touch with you as soon as possible, and thanks again for reaching out.

Best,
The Bonanza Support Team)

Me ( I being a client of you, I need an explanation, Bonanza tried to charge my credit card, store values being that I only did the 14 day test
Outside I had to cancel the continuity of the gold star is a lack of respect with their sellers;
I will seek my rights with the United States police, that is disrespect to you.
This weak system of importing eBay stars destroys good sellers because many scams lend eBay accounts to import stars.
And whoever wants to work right, Bonanza tries to destroy with total lack of commitment to sellers.

I just need to know why.

Without it I will be entering the justice

The star import system benefits many sellers of fake products.

In other words, it's a crime and you're insinuating it.)

(After that the fraudulent Bonanza did not come in contact anymore)

Total lack of respect to the honest seller.

Understand my anger and pure waste of time.

I logged into my account and gave this error # 163 without understanding to ask the miseral and weak support Bonanza
See with this fraudulent company you act with honest people

Me (Good Morning
My account has been deleted without any warning.
I do not know what happened, I ask the help of the support to analyze the case

Error code #163 creating account. Account cannot be created.)

Bonanza (Hey Kleper

Good news! An agent has reviewed your request and has provided an update, located below. Feel free to add a comment at any time by replying to this email.

Judy (Bonanza)

Dec 1, 5:29 AM PST

Hello,

Thank you for contacting us. Our system is preventing us from opening an account on Bonanza for you at this time. We apologize for any inconvenience. It is our priority to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Due to security restrictions, our team is unable to provide further details involved with this action.

Fortunately, we are able to recommend a few great alternatives such as ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.

If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
http://www.bonanza.com/site_help/user_agreement

Thank you for your interest in Bonanza and we sincerely apologize again for any inconvenience this may have caused you. We wish you the best of luck in your future endeavors!

Let us know if you have any other questions.

Regards
Judy O

Happiness producer | Tier 2 & Triage | support@bonanza.com

Still need assistance? No worries! Simply reply to this email so we can continue to serve you as best we can.

Satisfied with your service? Great! Please let Bonanza know by completing the survey you’ll receive once the issue has been resolved.)

Me(I being a client of you, I need an explanation, Bonanza tried to charge my credit card, store values being that I only did the 14 day test
Outside I had to cancel the continuity of the gold star is a lack of respect with their sellers;
I will seek my rights with the United States police, that is disrespect to you.
This weak system of importing eBay stars destroys good sellers because many scams lend eBay accounts to import stars.
And whoever wants to work right, Bonanza tries to destroy with total lack of commitment to sellers.

I just need to know why.

Without it I will be entering the justice

The star import system benefits many sellers of fake products.

In other words, it's a crime and you're insinuating it.)

(After that the fraudulent Bonanza did not come in contact anymore )

As a past seller on Bonanza, one thing we will say, is that BONANZA IS NOTHING BUT A BUNCH OF ###! Especially from that ### Mark. Was only on that site for 4 months and it was a complete nightmare! That Ahole will go to a seller's buyer and tell them to file a dispute against you without even telling the buyer to contact the seller. He will then charge your credit card 90 times a month for bogus charges. When you put a legitimate card on file and he cant charge it 1000 times Mark will make a big stink and remove your listings. Then when you relist, they dont even bother to take down the old feed. So you stuck with feeds for 30 days until Google expires them. You contact support, and they make every excuse possible to blame someone else instead of them. As far as the google example, we all know the only thing Bonanza had to do was delete the feed and the products would be gone. Instead these a-holes try to blame Google and everyone else. The bottom line is that these idiots will close your account instantly and charge your card repeatedly in the same month without jusifying anything. They are more worried about losing 50 cents then actually maintaining a site. Their phone number is another scam, its a Google Voice number.

DO NOT ORDER FROM THIS COMPANY!

THEY WILL CHARGE YOUR CARD AND WILL NEVER SEND YOU THE PRODUCT, (as what happened to me.)

THEY DO NOT RESPOND TO YOUR CONCERNS AND HAVE NO PHONE SUPPORT.

YOU WILL BE SENT THROUGH A CIRCLE OF PHONY 'WE HAVE RECEIVED YOUR REQUESTS' E-MAILS.

i had the same problem today, login error 167, it very wasting time after i list hundred item there, lucky i still try this store and have no customer yet, so i will not use BONANZA again never again TOTAL WASTE OF TIME, better use other place, the most popular place..

what is a nice way to say about Bonanza. Not big yet but already has ill attitudes: Self abort, arrogant!

I had the same problem with Bonanza, log in error 163 or 167, all because of a disputed item, I got a message to resolve a dispute, but when I tried to log in I got that error message, What a stupid place to waste time selling products, where they block your IP number and kick you out without any notice, I have tried to create a new account blocking my IP address and I was able too. If you think that you still want to sell in ### bonanza just have you IP address block. I think in the long run Bonanza will run into many problems and loose customers, no demand no supply. because when there is a dispute they have no way to claim the money from the sellers, if the seller chooses no to pay, bonanza will have to start paying the buyers, that is if they want to keep the buyers, I think this bonanza is a one man band, operated by a fat guy that sits all at home. stupid place to try to make business. TOTAL WASTE OF TIME.

You are complainig non-reciept towards pegcox28@msn.com, right?

Bonanza, eBay, Etsy, Ebid .. etc they are all marketplaces and are offering a platform for buyers to meet sellers.
Funny why didn't you complain to your ISP or computer because they show a internet site ?
Or you would procession to ebay headquarters if you found a individual seller there cheating ?

Complaintsboard is for sellers to compliant websites ( that is not doing well with sellers ), and Paypal is for buyers complain sellers.
You are totally abusing this site and picking on a marketplace.

Remember Paypal have the seller's credit card details ?
Furthermore, if you found Paypal is not helping you, you should get touch with payPal.

Many of you also sold something on eBay before, should you called " con-man " because another individual seller has problems ?
what the hell its related to a marketplace, ISP ?

On a marketplace you are DIRECTLY dealing with the sellers there, and PayPal is taken effect.

Funny you shout loudly not to use Bonanza, but not against PayPal, your ISP, or your computer manufacturer. They all took part of having you dealing with that seller !

I totally agree. They are just a bunch of wannabes. Don't forget...Go Etsy. But Bonanza is nothing but a joke and a HUGE waste of time. Their customer services is the worst I have ever dealt with in my life. Nothing but a bunch of idiots running the thing who obviously know nothing at all about online sales/shipping, etc.

BONANZA is GARBAGE. Pure, disgusting, filthy, piss-filled garbage! STAY FARAWAY from these old, ugly, pathetic scammers! Go eBay, Go Amazon, Go Craigslist, Go YARD SALES! Bonanza only wants your Credit Card so they can use it for their own scamming and fraud purposes. Believe you me, you sign up with these pigs, you're bound to get your ### handed to them. AVOID!

LOL Webdevguy, your grammar and spelling sucks, too. It's hilarious that you misspell "You're" as "your." Grow the hell up man. LOL. What a [censored] guy

HEll yeah. I was kicked to Mark's dog crud infested curb, too. Bonanza sucks and its infested with old, smelly, trailer trash hags all around. That place sucks now, period. The crap they sell can sit there for ages and never budge. Man, I've seen a load of things there from 2 years ago... AND THEY ARE STILL THERE, not moving, not selling at all. It's so hilarious. And yet they cry, moan and whine and whine about why their stuff ain't selling. Bonanza sucks and Mark is a closet homosexual. He has no life either, he spends his entire time on front of Bonanza kicking everyone to the curb and keeping all the grandmas, grandpas, soccer moms and trailer trashes aboard instead. eBay is thousand times better man, Bonanza can rot in hell.

@miz wrenn
You're kidding right? The founder of the company responded directly to the complaint in a very clear and concise manner (something you will never get from feebay) and your pissing on his grammar? Can we say typo? What a [censored] comment.

@bill harding
Super job in your reply, shows how you guys really care. I thank you for taking the time to respond to this complaint and giving us a greater feeling of assurance in Bonanzle.

Friendly, responsible response but '"we've went ahead" deserves a minus 5 for grammar.

Hi Charles,

I'm Bill Harding, founder of Bonanzle and occasional supervillain. I'm sorry to hear that your Bonanzle experience wasn't what you'd hoped it would be. I presume the $25/month that you speak of was the monthly charge for a premiere membership that you had signed up for?

For the reference of future visitors, this membership can be canceled at any time, either through the link to your membership on Bonanzle (near the top of the "My Bonanzle" page), or directly, through your Paypal account.

It's difficult for us to modify Paypal subscriptions ourselves, because Paypal stores all of the subscription information on their system, and we don't have a direct mapping from that to our users. I suppose we could try to figure out a way to allow our support team to directly access Paypal accounts, but in the six months since we started offering memberships, only a couple sellers have been unable to find the link to unsubscribe. And now that we're offering memberships directly on site (as of a couple weeks ago), we'll have a much easier time canceling memberships via support requests, when our subscribers are unable to find the link themselves.

Still, as you mention, even for the couple people we've had who haven't managed to unsubscribe themselves for whatever reason, we've went ahead and refunded the month they hadn't intended to pay.

Hope this helps yourself & others to understand this situation better.
Bill