Clear reviews and complaints

I have had Clear since January 2017 and had no problems until the first week of June 2017. All of a suden my number of bars dropped on my modem and I kept loosing internet connection, I have had numerous phone conversations with tech service and they get it working for a day or so and it starts all over again.. This continued all theough June of this year and since the first day of Juy I have lost internet connection every day. I usually sign on to the net at 4:00 to 4:30 AM CST evry day and get on loose connection right away. For the past 5 days I go to call customer service and get Tech Service and all I get is "We know there is a problem in your area which may affect your internet connection and our technicians are working on it"

What kind of rinky dink operation am I dealing with?

We moved to a new area in Fort Worth where Time Warner Cable was not an option and our 12 year relationship with TWC came to an end. I did some research about coverage and other options after hearing about Clear on the Russ Martin show. Ordered Clear when we bought our new house, specifically telling the Sales rep we used an Apple TV with Netflix and iTunes as one of our favorite means of entertainment at home. We also specifically explained the other devices and users in the house. The rep quoted plenty of statistics about the superior quality, etc. What a great call! We were excited about our decision. 

Then reality set it. The modem arrived and set up was easy! Connection speed was horrible. Download speeds wouldn't even register on an Internet speed test, movies took 27 hours (yes- hours) to download only to buffer constantly.  Using the computers or mobile devices (iPad, iPod touch, etc) would time out or make any use of them frustrating at best. It was as bad as I recall from the connection speeds of the early 80's. 

No problem right? We gave it a try and thought a quick call to cst service at day 34 would do the trick. I worked in the cellular industry for 8 years and know coverage can be a tricky subject. I didn't have any issue with the company at all. Would have recommended the service to someone in the right coverage area based on price, cst experience and ease of set up. 

The phone call that took place early today changes all that. The customer service agent we spoke with was rude and argumentative. Obviously our service is cancelled but did that one interaction need to be so unpleasant? She was a disgrace to call center employees in general! 
I was willing to accept that this time a long term customer/provider relationship wasn't realistic based on my needs. After that interaction I'm committed to being as vocal as possible about the terrible experience using any medium of communication I have available. 

The Clear modem can be added to the box of junk I'll send to be recycled. Thanks for the terrible experience Clear!

Very unprofessional service. Sales person did not clearly lay out my options, only the ones that would make him the most money. I wanted month to month service with no contract as advertised, but he just looked at me like an alien. Went with a 2 year $40 per month service and paid for the modem in full. When I got home the service did not work, could only get one intermittent signal strength LED and with that it was slow as dial-up. I live two blocks from the Clear store where I bought it and I even tried it on the sidewalk in the center of the coverage area. Made an appointment to have someone come out and they could not send someone for 2 weeks. I got no call no show on the day of the appointment. So I decided to cut my losses before the 30 day evaluation period. Could not return equipment or service at the Clear store. It took 2 hours over the phone with three different people to cancel the service and return the equipment. Still waiting for the full refund promised ($115.59). I thought Clear would have saved me money, but you have just wasted my time.

For over a year I paid for a low volume plan with Clear using a USB stick for a modem. This was 4G only, but they told me I could add 3G if I needed it. During a trip in May, I realized I had really transitioned away from using my computer as my primary device on trips to using my iPad - which has no USB port. I called up customer service to consider the hot spot options the company had. In talking with the representative, I verified that I would be able to get 3G/4G service if I upgraded to their top hot spot. The representative said I had to go to a company store and helped identify one of the few around here. Once I did this, the person at the store referred me to a non-company retail store. I bought the device, came home and changed my plan over to it from the USB stick. Again, the representative confirmed that I could add 3G service onto the 4G plan whenever I wanted to. I used the device on an overnight trip and called to add the 3G service (which I need to be able to use the device in a couple of locations that I regularly go as they are outside the 4G area). Now, I am told that it is no longer offered and that it had been discontinued months before. The whole attitude is that this was my fault and I should have known it was discontinued - despite the fact that it was promised as an option from the beginning, that I was not notified of the change and on two occasions their representative had confirmed that this would be possible now. No problem - that representative said that my plan would be cancelled and they would reimburse me for the cost of the device (actually about $1 more than I had paid with taxes). Days later, their story changed and now they will pay for the device that I bought based on their representation. Yesterday, supervisory representatives finally stopped calling this an "inconvenience" but today's promised call from his supervisor did not materialize. I am out over $100 and many hours of my time and all sorts of hassle. Surprisingly, one of their representatives stated that filing a legal case was my only recourse if I did not want to sell the device (likely at a loss) (the store's return policy does not allow its return, but I really fault Clear for misleading me, defrauding me or intentionally lying) but noone I could talk to would share the address and agent for service. I am wondering how many other people have had a problem spending money based on Clear's representations only to find out that they were false. Let me know, formerclearcustomer@yahoo.com

I have been dealing with Clear on a billing Issue..I sent the payment to a wrong address, The address I mailed the payment to Clears representative said the address was not affiliated with Clear but its connected.All I want Is for clear to see If they can do their part and see If they can locate the payment at their address Ii gave them Instead of passing me around ot returning calls and just hoping that I will go away, The address provided 3525 E. Post Rd.Suite 110 las vegas, nv 89120
The represetitive said this Is not an address that we deal with Its been closed..I see here the same address so someoe Is lieing.I just ant some help with this matter.The payment was In money order form, I'm just trying to understand the payment was mailed to this address the address exist but they are saying that It doesnt so If It doesnt exist why Is It on oe of the letter heads as a contact for Clear I dont understand at all?I just want to know If they can contact the office to see what mail has been there or mailed there..Clear Is a huge company what do they do with their mail If its sent to wrong place just trash It...I know they someone can locate the payment If It was In fact mailed there..Im going to keep on till I get some answers because Its not the payment Its now the principle of the matter the way I'm being treated just passed around because someone dose'nt want to deal with this small Issue.Well Im going to email everyday until someone contact me Im a person a customer and Im being treated like a piece of raw meat, , , thank you for your time..LaTasha Childs-Tugwell [protected]

Attempted to use two different debit/credit cards for one time payment for a relative's internet service. Provided the company with one card number but the charge was declined. Provided them with another card to complete one time payment. Without consent or notification Clear kept two card numbers on file. They proceed to charge the orginal card number for monthly service which was not authorized. When that card was canceled due to fraud charges by them, they went on to try to charge the second card number provided for an obscene amount. Thank god the card company flagged and blocked the charge.

Morale of the story, if you provide them with your account information they will keep it without telling you and charge it without authorization whenever they see fit.

Both cards were canceled and re-issued and I hope to never deal with them again.

I checked out 2 different addresses where I would need their mobile hot spot connection. When I got the product it never was able to connect. I called their tech and was told, "oh, sometimes it does not work in office buildings." That was the address I had checked. So I'm supposed to use the service on a street corner. I called for a refund and to return my device but they said since I purchased and called 32 days after I received the device I could not be refunded for anything.

Called Clear representative to discuss any existing promotions for an extra modem (I already have my desktop and laptop on Clear for a combined $55/mo.). He very clearly advised me that they no longer lease modems, so if I went to a store and purchased a wireless modem, I could add it to my account at no extra charge beyond my monthly bill. I questioned him several times about this promotion, and he repeated several times that my monthly payment would not increase, that I was eligible for an extra modem of my choice. He gave me four locations to purchase the modem nearby, one was Best Buy: I purchased the $99.99 home modem and took it home. By the time I had arrived, I had an email as confirmation for a payment of $12.90. I immediately connected the modem and discovered I could not access the internet, after following all directions, so I called customer service. The rep then told me that extra modem was $50 additional per month, and would not back off on what the previous rep had sold me on. I told him those were not the terms I had agreed to, and I would return the modem to BB immediately, and requested credit at once. He transferred me to the accounting end to get the fees cancelled, but after ten minutes on hold, the call was dropped... called back, and after the same conversation, with the same transfer, the call was dropped again. Fully three hours into this fiasco, I called againa nd got a lovely lady who agreed to immediately refund the $12.90 "in a few business days" and to cancel the contract (I had agreed to nothing). Returned the modem to BB and returned home after five hours of dicking with this. As soon as my contractual obligation is done in a few months, I am out of Clear's claws...

My Daughter had a Clear Modem, upon moving to the city of Compton, Ca. I paid one month of her Clear service, Dec. 5, 2017 I paid $51.53. She had problems with being able to access the internet in her new place the service kept cutting out on her. So at Christmas I paid for her to recieve internet service. It was turned on Dec. 28, 2017. In Jan. I was laid off and I went to get gas using my ATM, my card wouldn't work.I went to the bank and found Clear had taken $51.53 out of my account on Dec. 29, 2017, not even 30 days after my one time payment. I fiqured my daughter hadn't shut the service off. So I called her and told her to cut service off. She said she had already, but I let that charge slide thinking to myself, "Well I know she will call now and cut the service" Then here we are Feb. 16, 2017, My bank sends me a notice telling me I am in the RED on my account because Clear has pull $76.35 out of my account on Feb 13, 2017 and the bank is charging me $33.00 a day until I pay this account off! OI am sitting on the phone trying to get an acct. Supervisor as I write to get reversal of charges as I write, This is criminal

I would like to make a complaint. Clear is the worst. First the automatically deduct from someone elses credit card regardless if you only arrange to make a one time payment. The connection speeds are horribly slow. My first brandnew hotspot device(the newer model at that) completely went blank just because. Its like someone sent a signal to stop it from working i hadnt even had it for 4 months are you serious. So okay i agree to get another device mailed out for the processing fee cool until the send a refurbished device that was broken the piece where you plug the charger just fell in the device so now im responsible to pay another processing fee in i want to connect to the internet which of course you do hence what are you paying for? Clear is a getover please do your research DO NOT GET CLEAR, from experience they will be the ones getting YOU...