Clear.com reviews and complaints

I cancelled my internet & phone (bundled) service with Clear near the end of July 2011.
I paid my outstanding balance at the time and asked if I owed anything else. The CSR told me I didn't owe anything else.
Last Friday, August 12, 2011, I received an automated past due call on my cell phone. The robot voice identified itself as calling about my Sprint account being past due. It demanded immediate payment and if I didn't pay the $10 balance my service would be cut off. My cell phone is with Sprint, but I'm on another family member's Family Plan.
I don't pay the Sprint bill, so I was confused.
Following the robot prompts I finally found out that it was in regard to my cancelled Clear services. Talking to a live CSR they told me I owed $22.50 for early termination. And that the fee was 10 days past due and subject to a late fee in another 5 days. If I paid her over the phone there would be a $5.99 processing fee.
I asked when and how I'd been notified of the original billing for this early term. fee. Her reply was it was posted to my account online. I told her I wasn't paying it until I saw the bill.
My online account with Clear is cancelled. I tried logging in and it popped up a message to call Clear Customer Service.
I called them back only to be caught in a Catch 22 circular argument. They can't mail me a copy nor can they e-mail me a copy of the bill. I can't view the bill online since my account doesn't exist anymore. And won't pay it without seeing it in writing.
I'm not a legal expert but aren't they required by law to provide a bill in writing?

My service was interrupted for non-payment. i was told i owed $60 and given the option of paying the full amount or a partial amount. I chose to pay a partial amount of $20. they charged that $20 twice. i called htem and told them to reverse both charges and they said they would within 3-5 business days. but two days later, instead of reversing the two privious charges of $20, they charged my card AGAIN for $20.41! when i called and asked them why they would do charge my card again after being told the day before to reverse the previous charges, they first told me they wouldn’t reverse any of the charges unless i provided them wiht another method of payment for the entire amount. THEN they said their system is set up such that if any amount is owed, the system will charge the method of payment for the entire amount. When i pointed out that that’s not the impression it gives when you give customers the option of making partial payments, the customer service rep told me this information was in the information i received when i signed up for service. that was in 2008. when i asked her for a copy of the info, she told me “you need to create a clear email address and read the information there.” what does that even mean?

so the bottom line is, they tricked me by offering me the option of making a partial payment and charged the entire amount anyway, then basically said they have the right to do it because it’s in the contract i no longer have from 2008 and they aren’t going to provide me with a copy of the contract.

this is no way to treat a long time customer. i’ll be filing a complaint with my bank to dispute the charges. perhaps if they won’t provide me with the verbiage that says they’re allowed to treat people this way, they’ll give it to them.

i say this to say, this is the worst example of customer service i have ever experienced. very disappointed in Clear

BUYER BEWARE!
I signed up for clear.com and/or clearwire.com so called super-fast internet and when I got it home the internet worked but after a certain time during the night the bandwidth would dwindle down to almost nothing, even dial-up speeds were faster. Other times the internet wouldn't work at all even when my area was in a 4G area and close to a tower. I tried calling tech support and had to wait nearly an hour before talking to someone which all they told me was to clear the cache and cookies out and to do that on a WEEKLY basis, I've never heard of having to have to clear cache and cookies weekly. And although it helped a little it only helped for a couple hours.

After I got fed up with it I tried canceling my service only to find out if your billing cycle falls on a weekend which they are conveniently closed (which is another thing they fail to mention when you sign up) and you try to cancel you're stuck paying for another whole month since they will not refund your payment even if there was only a day you had to wait to cancel and on top of that have to still pay another $40 restocking fee.

Stay far away from these scammers.

I bought a Clear modem at Best Buy in Odessa FL. Since I have IT experience I was dubious that the coverage could be as good as they claimed and I specifically asked the salesman whether if I was not satisfied I would get a full refund. He assured me that I would. The document they gave me for customer service states "customer has 14 days to cancel service without incurring ANY fees. I used the service for a few days but it was in and out. I called Clear customer service and was told that I would get a full refund after the equipment was returned to them in good working order. I spoke to a number of CSRs over the next few weeks - "Robert", the first CSR assured me that I would get a full refund and I got a confirmation number. I called back after the UPS shipment, which I tracked, was received and was told I would get a full refund and it would show on my account the following Monday, Jan 10 2011. When I called back today, Tuesday Jan 11, I was told that the refund had already been applied MINUS the fees for the service period. I spoke at length with the CSR and her manager and told them that their own CSRs, more than one, had assured me that there would be a FULL refund, and in addtion the policy states "without incurreing ANY fees". The amount is small but what is happening is that their salespeople and their customer serivice reps are LYING - they are publishing one procedure that is completely at odds with their other procedure. I don't like dealing with companies that outright lie through thier customer service reps and then say that I'm responsible because I did not read every single portion of the pages and pages of fine print on the internet. I will advise anyone I know who is thinking of purchasing Clear service that they can expect to NOT be told the truth and that their supervisors will not stand behind what their reps say.