Condor Moving Systems reviews and complaints

I will never recommend Condor Moving Services. We were GROSSLY underquoted and ended up paying $3000 more than we were originally quoted. They are extremely difficult to work with.

Amit Gal is condescending and a bully and Dusti Mann underquotes. The movers (who do not even work fro Condor and told me this happens ALL the time with this company) show up to your house on the morning to move and change the quote drastically. Once your home is completely packed and you need to move out to allow the buyer to move in, you are stuck and forced to pay the amount they change the quote to. They make sure you sign and pay before moving anything. They have you trapped because they know you cannot get another mover in on such short notice.

We were quoted $6,264.60 originally. We ended up paying a total of $9,462.77.

After reading reviews (after the fact), this is a pattern for Dusti Mann, Amit Gal and Condor.

August 11, 2021

Dusti Mann and I did a FaceTime. I showed her every single item in our home that would be moved. She knew the size of every item. She sent a contract for $6, 264.60. This price was $3000 below other bids, so we moved forward. I asked if there was a chance this cost would go up and she said ONLY if there were items being moved that were NOT included in the contract.

From the contract :

2. ESTIMATE: The estimate provided is strictly based on a physical survey if performed or based on the list of items and services provided by the shipper.   Final charges are based on  shipper's actual inventory day of pick up is different than the items listed on this agreement. The shipper is responsible for providing Condor Moving Systems with an accurate and complete inventory list of all items to be moved. If a physical survey was not completed then customer has waived the need to perform a physical survey. 
Dedicated Truck Note: Dedicated truck charges are based per specific unit being used; such unit cannot exceed Federal Motor Carrier Safety maximum weight requirements; nor exceed the use of 1 unit and 1 trip unless otherwise specified in the contract.
3. CUBIC FOOT CHARGES: The cost of moving any additional items or services performed will be in addition to this estimate at  $4.00 cubic foot. The shipper will be financially responsible all charges. Minimum linehaul rate will be based on 200 cubic feet.

It is clear it states that the final charges are based on if there is inventory NOT included on the list that needs to be shipped. I provided EVERY single item to Dusti, either on FaceTime or via a second email. There were NO unaccounted items being shipped. The cubic foot charges state for any "ADDITIONAL items or services performed." - which there were NONE.

August 29, 2021

I emailed Dusti Mann to tell her we had several large items to be removed from the inventory and a few small items to be added.

My email : I was told to email if I had a more accurate list of items to be moved. I am adding a couple things, but removing quite a bit, including the large couch and chair upstairs. We decided to sell them. I assume this will bring our quote down.

Here are the items to add and remove :

ADD
Golf bag
10 Plastic Bins, Medium
2 Trash can
Cooler
Pewter Fireplace grate

REMOVE
Backpack
Vacuum cleaner
CD tower
2 cot/ folding
Fan
Footstool/ ottoman
1 oversized chair
2 patio umbrellas
Printer
Sofa 3 cushion

August 30, 2021

Dusti's reply "I will add and delete the items here and send you a new order of service." I never received an updated contract.

August 30 is the day we contracted to move. The buyer was moving into our home Sept 1. The movers did not show up.

My email to Dusti :

I am still waiting for another call back from the General manager. Our foreman has covid and there was no backup plan for another foreman to come today. We told our buyers we would be out today so we are very unhappy. He was going to call 3 other foremen who had today off and call me back. That was more than 2 hours ago. So, I am sitting in a completely packed house alone, waiting for a phone call. For the money we are spending with your company, this is very disappointing service.

Her reply : Yes, I am so sorry he did test positive for COVID. We do have a driver assigned to you, that I can see in the notes here. I am going into the office soon and will see when he will be there. If you do not hear from someone before then. 

I asked for a partial refund because of the delay and she said she would get back to me. She never did.

August 31, 2021

The movers showed up in the morning. The driver walked the house and said our quote was way under and we would have to pay the difference. He said it was based on how much of the truck we used, not the inventory on the list. His quote was $9, 062.27. $2, 797.67 higher than originally quoted. He said this happened all the time with Condor.

I called Condor and spoke with Amit. He is a bully and tried to push me around. He insisted I would need to pay for the truck that was being used, DESPITE the fact our quote was almost $2800 less and I had clearly shown Dusti everything that would be moved. He said Dusti's quotes are rarely off that much (which we found to be false after reading reviews) and this was not a pattern. He insisted we had a choice and we could choose not to load the truck, however, he knew we had to move out that day because the buyer was moving in the following day.

Amit is a con artist. He finally relented and agreed to give us a credit of $750 because we were moving to AR from TX. He acted like he was doing me a huge favor, even though we were still paying $2000 over our original quote. But, we were stuck.

According to their contract we signed, I should NOT have had to pay for the extra cubic feet, only extra items that were not listed on the original inventory. Being that I REMOVED several large items from the original inventory, our quote SHOULD have gone down.

I contacted Condo multiple times between August 31 and our move in date of Sept 15, asking for a final bill of what we owed after the $750 and a partial refund because our move was not on the day we contracted. I received an invoice with only the $750 credit.

September 2, 2021

I emailed back and forth with Condor about the truck space we ended up NOT using. The driver said we would be reimbursed for any space not used. I sent pictures and he quoted we did not use at least 100 square cubic feet. After several emails, Condor finally gave me a $400 credit on our final invoice.

September 16, 2021

The movers arrive to unload and the driver refused to pull the semi onto our road, claiming the weight was too heavy for it. It is a short, gravel road. He had not only our items, but another customers's items, on his truck.

He said it would be an additional $1541.25 because he would need to rent a UHaul truck and transfer our items from the semi to the UHaul and then to our home. He showed me that I had signed paperwork saying that his truck would be able to pull into my driveway. When I signed the papers, I assumed it would be the same size truck that picked up our belongings and had no idea it would be a larger truck. That was not made clear to a customer who has no idea about truck sizes. The truck that picked up our items could easily make it to our house.

Again, we were forced to pay the additional amount to get our belongings. And, looking at UHaul online, they did not pay anywhere close to $1541.25 for the one truck they rented.

Many boxes were extremely crushed in and damaged. I took pictures.

October 4, 2021

I emailed Condor about items that arrived broken or completely missing. They told me to file a claim.

Items included 2 sling back swivel chairs and a dolly that never arrived and a leather chair that was badly damaged, along with smaller broken items. The lost items equaled a few thousand dollars (I cannot remember the exact amount and have no access to my original claim).

October 5, 2021

I filed a claim with pictures and descriptions.

November 1, 2021

I received an email that my claim was received and it would be 30-90 business days.

November 4, 2021

I received an email from Claims, asking for pictures of the missing items and leather chair. I could not provide pictures of the missing items since they were missing, but sent comparable items from online. They received all needed pictures. I am still waiting.

This moving company is unprofessional and should have the Studer Leadership Institute implemented. They have multiple complaints filed against them and I see first hand why. My move experience was horrible. I received several delivery dates, which kept being moved, lack of communication and when I did express my concern I was told that my reviews were due to revenge and the Director of Sales responded in caps to me along with exclamation marks. That is no way to respond to a customer who just used service for the first time and was unhappy. I Do Not recommend this company to anyone at all.

My wife and I recently moved from Central Texas to Southern California. We decided that since we have three small children, we would hire a professional moving team rather than use a Uhaul and move ourselves. I found a form on a website that said that if I filled it out, I would quickly receive quotes from at least 6 different moving companies. I actually ended up with quotes from about 20 moving companies. That was fine, I was happy to have so many to choose from. One of these companies was Condor Moving Systems.
I spoke with Mario at Condor Moving Systems. He outlined to me what his company had to offer and gave me an estimate of roughly $3532.42 for the move and additional insurance. He also said that when the moving truck arrived, they would have paperwork for me to fill out to receive a $500 gas card. The estimate he gave me, the services they offered, and the $500 gas card appealed to me. I asked him how long it would take my belongings to get to my new house after being picked up at my old house. Mario told me that it would take between 3-10 days but that he’d never seen it take 10 days before.
I specifically told Mario that I had heard that some moving companies will ferry their customers’ belongings to a facility where they will be loaded onto another truck to be taken to their destination. I did not want my belongings to be switched from truck to truck. Mario told me that they don’t ferry and that the 18 wheeler that showed up at my door would be the same truck that would carry my belongings to California.
I continued calling moving companies and getting estimates but I kept Condor Moving Systems in my mind as a good option. Finally, after comparing what all of the different moving companies had to offer and calling and re-calling companies, I decided to go with Condor Moving Systems. That decision has proven to be the worst one I’ve made all year.
The moving truck arrived around lunchtime on the day of our move, 11/16. We were fine with the time it arrived at but what bothered us was the size of the truck. Mario had specifically asked us if they would be able to park an 18 wheeler outside of our house. I said, “Yes”. That question led me to believe that an 18 wheeler would be showing up at my door. We were shocked when a 26 foot truck showed up at our door. We realized immediately (and later had our realization confirmed by the leader of the moving crew) that this would not be the truck that would be carrying our belongings to California. This truck would ferry our belongings to another facility where they would be unloaded and then reloaded onto the 18 wheeler heading out to California.
We were never told that this would happen. I wouldn’t have agreed to having my belongings switched from truck to truck. We were in a pinch at that point because we had to be out of the house that day and in California within 3 days. We reluctantly agreed to let the moving crew load up our belongings.
The leader of the moving crew was named Mario (not to be confused with the salesperson named Mario). Mario and his crew have so far been the only people at Condor Moving Systems to follow through on their promises. I was skeptical but Mario said that he and his crew could get all of our belongings into the back of the truck. He mostly did. At one point, he realized that we were running out of room and I had to pick through some items and determine which ones had to be left behind. Mario and his crew were professional and extremely good at their job.
Mario handed me many pieces of paperwork while his crew was loading. Two of the items really bother me. The first item was the paperwork for the gas card. I’ll speak more on this later. The second item was the contract. Many of my upcoming complaints, I am sure the company can refute with the “it’s in the contract” excuse. However presenting the contract to the customer to read and sign during the actual move is bad form. I admittedly didn’t read the contract as closely as I should have; I had a move in progress. Mario told me that the next day, I would hear from the dispatcher.
I heard from Rhonda, the dispatcher, the next day and she gave me shocking news. She told me that they would not have my belongings loaded on the truck and on the road until Monday, 11/22/2010. I was shocked and angry at the news. I asked her why it was going to take so long to get the truck on the road. She reminded me that legally they have 10 days from my first available date to deliver my belongings. As listed on the contract, my first available date was 11/17. I gave them that date because I thought that the truck would leave straight from my house in Texas and that we would have to race it to California. I thought we’d be on the road simultaneously. If I’d known that Condor Moving Systems wasn’t intending to hit the road until AFTER the first available date, I would have given them 11/16 as my first available date and FLOWN out to California.
My family and I arrived at our new house in California on 11/20. I called Condor Moving Systems on 11/22 to verify that my belongings were on the road. Rhonda told me that they are still waiting for the truck that will be carrying my belongings to California to arrive. She said it would be another day or two. I was concerned and told Rhonda, “but you legally have ten days to get my belongings to me. 11/26 is the tenth day.” At that point, Rhonda dropped another bomb on me. She told me that they had ten BUSINESS days. Not once did anybody mention the term BUSINESS days. I’m a lay person. I have no idea how the moving industry works. All I know is that I see 18 wheelers on the road every day of the week. How am I supposed to know that Condor’s trucks take the weekend off?
I called Condor Moving Systems nearly every day to check on the status of the truck. Every day I got a different estimate on when our belongings would be put on the truck for California. After several days, Rhonda told us that Condor Moving Systems would be sending our belongings on an 18 wheeler all to themselves. Our belongings wouldn’t have to share the 18 wheeler with anybody else’s belongings. Although I was thankful to hear that, it didn’t change the fact that my wife and I and our three young daughters (6 ½ years old, 4 ½ years old, and 6 months old) were sleeping on borrowed air mattresses, with borrowed sleeping bags, and sitting on borrowed lawn chairs. We had no furniture, no toys for the children, not much of anything. The only thing we had an abundance of was time and frustration.
I called Condor Moving Systems on Friday, 11/26, and Rhonda told me that they have a truck coming in and that it would arrive on Monday, 11/29, pick up our belongings and leave on Monday, 11/29.
I called Condor Moving Systems on Monday, 11/29, and Rhonda told me that there was a delay but that the truck would “definitely” arrive the next day (11/30) and “definitely” leave that same day (11/30) to bring our belongings out to California.
I called Condor Moving Systems on Tuesday, 11/30. This time a different woman answered the phone. I asked her if our belongings were still on schedule to go out that day (11/30). She said, “No.” I, understandably, got an upset tone to my voice as I demanded to know why. She said, “I’m just an account, sir, but we legally have ten days to deliver your belongings”. I became really angry and told her to have Rhonda call me back.
After waiting over an hour, I called Condor Moving Systems back and spoke with Rhonda. I asked her for a status on my belongings. She said, “The truck will be here tomorrow.” I said, “And it will be leaving tomorrow with my belongings?” She said, “Yes.” I asked her why the account that answered the phone before said that my belonging would not be leaving tomorrow. Rhonda said, “Hold on a minute. Let me call dispatch.” When Rhonda got back on the line, she said that there was a problem with the truck. A replacement truck would arrive on Friday, 12/3, and would leave with my belongings for California the same day.
Rhonda then recommended that I hold on to all of my receipts (including the one I receive after my belongings arrive) because Condor Moving Systems will reimburse me $15 a day for every day my belongings are late. I was so angry and offended that Condor Moving Systems thinks that $15 a day is fair recompense for all of the trouble they have caused us that it took me a moment to find words to say. Noticing my delay in speaking, Rhonda said “Some customers have complained that $15 a day isn’t much, but it’s better than nothing, right?”
I said goodbye to Rhonda but before I hung up I asked for her last name. She asked, “Why?” I told her that I am drafting a document detailing my experiences with Condor Moving Systems and that I need her name for it. She said that I could have it as long as I don’t put her last name on the internet. I told her that I would not put her last name on the internet. My intent is to send this document directly to the BBB, the state authorities, the ICC, Household Carriers Bureau, DOT (both Federal and State), and to other regulating bodies in the moving industry. I plan on posting this document on the internet, as well, but I will remove Rhonda’s last name when I do.
At this point, I stopped dealing with Rhonda . I would only deal with the owner of the company. The owner of the company, a Mr. Amit Gal, initially was very helpful but it became quickly clear that that he was lying to us just like everybody else in his company. On 12/2, I spoke with Amit Gal and he told me that the truck with our belongings would be leaving that day. It had to drop off one person’s belongings in NM and then would come to us. On 12/3, I called Mr. Gal and he told me that the driver was in NM and would drop off the other people’s belongings that day and then continue on to California.
We got a call in the evening of 12/5 from the driver of the truck. He said that he would be at our house in the morning of the next day. He arrived on 12/6 in the morning. As he was unloading our belongings, he turned to me and said, “You’re not going to believe when I left Texas.” I asked him when. He said that he’d left Texas the afternoon before and had driven through the night to reach us. I said, “What about your delivery in NM yesterday?” He said, “There was no delivery in NM. Look at my truck. It’s still full. Yours are the first things to be unloaded.” Amit Gal had lied to us just like his employees. He made up a drop off in NM that didn’t exist. He even told us the truck was on the road with our belongings to California when it obviously was not.
Our belongings were picked up on 11/6 and finally arrived on 12/6. Condor Moving Systems had our belongings for 20 days before finally delivering them to our new house in California. Shortly after delivery, we noticed that several of our belongings showed up damaged. Including…two end tables and a desk. Mr. Gal offered to assist us in getting these items repaired but after the experience we’d had with he and his company, we didn’t trust him to make good on his offer. Shortly after that, we also noticed damage to my tool chest, our fine silver, and miscellaneous other items.
Lastly, let me address my issues with the $500 gas card. A few days ago I looked at the paperwork for the $500 gas card and realized that it was not what Condor Moving Systems alleged it to be. The paperwork made it clear that I was signing up for a promotion to receive $250 worth of gas and $250 worth of groceries. I was fine with that; whether I spend my money on food or gas, it still comes out of my pocket. What I have a problem with is that it costs $36 to register for the program. $18 for the groceries and $18 for the gas. That means that instead of the $500 of gas that Mario promised me, I get $464 of gas and groceries. I lose $36. If Condor Moving Systems had dealt openly and fairly with me from the beginning, I wouldn’t even have bothered being angry over losing the $36. I would have shrugged it off. But this is just characteristic of how deceptively this company does business.
That is my main complaint with Condor Moving Systems. Yes, I am very upset that it took so long for my belongings to arrive but I am mostly upset about their deceptive business practices. They’re the professionals, I’m the layperson. They need to explain things to me better up front and not focus only on getting the sale.
1. If you ferry your customers’ belongings in a smaller truck to a facility where they get picked up by a bigger truck, then say that. When you say, “Can an 18 wheeler fit in front of your house? Is it legal for us to bring one to your house?” You make the customer think that an 18 wheeler will be arriving at their door. Your customers expect that if their belongings are picked up in an 18 wheeler, the driver will be hitting the road for their new residence right after pick up. If the customer thinks that the 18 wheeler will be hitting the road for the new residence immediately after pick up, then you are giving your customer a false understanding of how soon their belongings will be delivered.
2. Business Days! Use that term. If you expect to deliver a customer’s belongings within 3 to 10 business days, then say “3 to 10 business days”. Don’t say “3 to 10 days”. It might not seem that way to you but to the person sitting in an empty house waiting for their belongings, there is a huge difference between days and business days.
3. Honesty… If they had honestly and proactively dealing with the problems caused by their company, this would have kept this situation from getting to where we are now.

HORRIBLE! Lost 3 very large boxes full of pricey and priceless items including a large portion of my wardrobe, a brand new vacuum cleaner and my daughter's brand new bicycle and also broke my lamp. Their "FULL" coverage offered me $42.00 which stated all they offer is $.60 cents a pound for the lost and broken items. This means they lost 70LBS worth of my things! If they lose your $3, 000.00 tv and it only weighs 70LBS or less you're getting 40 bucks or less! They also charged me $500 extra on top of their estimate at delivery because my things weighed over THEIR estimate! I requested a re-weigh at which point I was told I would get a refund on site if underweight from their driver. They were 100LBS off! The driver said he was not authorized to give the refund so I had to get it from their office where that foreign guy who thinks he's HOT s**t was very rude to me in front of my 5-year-old. I also had to pay the weight station both times $20 total! In short they over charge, lose your things and then offer you a couple bucks for thousands of dollars worth of lost or damaged items. I filed a complaint with BBB and hopefully some sain person can shut this hell hole down. DO NOT WASTE YOUR MONEY AND LOSE ALL YOU OWN!

I used Condor moving systems for my Jan. 6, 2009 move. I will never use this company EVER again. For one, the main person was very rude and unprofessional. Secondly, when my furniture was delivered and set up, it took him 30 minutes-which made me have to pay an additional fee- just to set up my bed. Only when I addressed him about taking so long to put my bed together and the additional charges, did he just put it together, and the bed is not even. All of my furniture is BRAND NEW and there were no problems with it until this move. All the tags were still attached, I even had tables still in boxes. He tried to say that the people who set up my furniture did it wrong so that is why he was having so much trouble putting it back together. That was a lie, and at this point, I honestly just wanted him to get out of my house. When I came in the room while he was putting my bed together, he was talking on the phone. This was very unprofessional and I would recommend you going else where. This was a local move.

Movers showed up one hour and thirty mins late, movers were slow knowing that they were being paid by the hour. Rude supervisor and the fees that were included that was to be free i didnt get at all. Have used at least 4 moving companies before this one and they were the worst of the worst wouldnt recommend them to any unless your looking to be over charged and very disappointed!