Coopers DVD Store reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Coopers DVD Store
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Total scam!
I paid $72.95 for the Designing Women "boxed set." The site said the entire series with custom artwork and brand new. When I received the package, it was from China. It was also "Love American Style, " NOT "Designing Women." I'd like to know what THEY consider a box set. Yes, they came in a box (for mailing only) and they were home made DVD's with computer printed labels! They were scrated too! I contacted them via email and found a phone # for them as well. After asking for a refund which their site allows, I was told via email to please quit calling the customer service # because they just forward it to who I getting the email from and that it costs their company $1 every time I call because they're outsourced! The phone # was for Florida but those answering were in Toronto, Canada. I finally called my credit card company to dispute the charge. I'm not about to fork out more money to send back $20 worth of DVD's to China (for an error that wasn't my fault) just to get my $73 back. I threatened (and will follow through if need be) legal action unless they refund my credit card. Love American Style is going in the trash if they don't send the pre-paid postage label as I requested to send 'em back to China. TOTAL rip off and scam!
split shipment
I bought the Lawman and Rifleman DVD series from Coopersjd.com. The DVDs arrived after 11 days upon payment. The packaging was fine. Upon checking the discs, I found that it’s incomplete. I emailed the company and informed them I only received the Lawman set only. They respond and informed me that due to customs reasons they have to ship each DVD Collection in its own package. The other shipment which is the Rifleman arrived the next day. Now, I have these lovely series and my complete order. No problem with the discs, good quality, complete episodes and they all played very well. I’m now a happy camper! This seller is very reliable.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently bought the Dark Shadows from coopersjd.com. They shipped fast, safe and sound. Got surprised, the item arrived in brand new and mint condition. For a very affordable price, I feel very lucky to have this complete set. Great quality DVDs with complete episodes. I couldn’t ask for more because I can watch the Dark Shadows anytime that I want. Overall, it was a great value product from a very impressive seller.
I'm so glad I found Coopersjd.com website. I purchased Columbo DVDs from this seller last month. No problem with the shipment, the package arrived fast just as promised! Check the whole set and each disc was in excellent condition. The whole episodes I have watched have much clearer quality than on television. The packaging is great and exactly as described in the advertisement. I have no complaints about the product I received. If you are a Columbo Fan, I suggest you buy this item from this website while it is at such a cheaper price. Very, very reliable company
Good Show, Great Package, Best Deal
Purchased “Leave it to Beaver” series from Coopers DVD Store. As far as the shipping time period goes, it was pretty quick! When I checked the discs, the first discs didn’t play, and the rest of the discs as well! I emailed the company to tell them my problem and to know how they would respond to this kind of situation. I got a reply from them the next day, they asked me if my DVD player was old, and recommended to try DVD players which are no older than about 4-5 year old. I followed their instructions and got the discs played. It was pretty good communicating with them. Now, I’m still enjoying the whole set I bought from them. Regarding the quality of the discs, it was not high definition but pretty good. The videos and sound are okay. I would recommend buyers to purchase products from this Coopersjd.com as they are reliable seller.
The complaint has been investigated and resolved to the customer’s satisfaction.
satisfied with my recent order
I purchased “Little House on the Prairie” from coopersjd.com website because this is my wife’s all time favorite show. The shipping time was good, exactly as what’s been said to the website. The packaged arrived promptly. My wife was so happy when this set arrived and we were so excited to try the discs to play in our DVD player. We were surprised it was not high definition as I thought so. The quality is fine but not the best. I contacted the company asap and asked them why. They replied that it’s a collector’s fan edition as an official Studio release for this series has not been released in the market. They tried to offer me for a partial refund and I accepted it because the quality is okay. It is watchable and the sound is clear. Also, the discs are playing. I appreciate the refund and was thankful to them because they respond to their customer. I really thought that they would ignore me like some fraud websites. Overall, they gave me full satisfaction.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have wanted the entire Maverick DVD collection for the longest time! I saw this from COOPERSJD.com so I decided to but it quickly. Upon placing the order and giving my payment, the package arrived on the 10th day. My item came in excellent condition. The whole set is viewable in a way no one has ever seen them. Working discs with great quality! I was really impressed with this whole collection. A must-have for Maverick fanatics. Kudos to Coopersjd! Already recommended this site to my family and friends.
Product never shipped
My product was never shipped after 3 weeks of waiting. I sent 2 emails to: [protected]@coopersjd.com and one to John Swingle at john.[protected]@gmail.com who had originally told me my order was being processed. Please alert people to these emails and this website. I could "track" my order only to find out they were being shipped from China and it seemed to be going back and forth between 2 locations: "HEZE: and "Qingdao" and then back to the original location of "HEZE". I contacted MasterCard and put a dispute on the payment
The complaint has been investigated and resolved to the customer’s satisfaction.
FRAUD!! DONT BUY FROM THEM
###! i just bought from this site yesterday. i should've listened to my gut. This site is just PlanetDVDstore just under a different name. You can see its planet dvd stores site on the bottom left corner of Coopers dvd store. DONT BUY DVDS FROM COOPERS DVD STORE!
The complaint has been investigated and resolved to the customer’s satisfaction.
I appreciate your comment. I, too, had a horrible experience with Coopersjd DVD store. I ordered the box set of
MURDER SHE WROTE and when I received it, half the discs were bad and the rest are horrible viewing. I called
the site and they referred me to email. I emailed them and they sent me part of the bad discs and half of those
were bad. So, I emailed them again and told them what to replace and they (all of a sudden) did not have anymore
discs to send me. I said I could send the whole set back as long as the whole set was completely watchable. Duh,
how could I send a whole watchable set back when they knew that was my complaint. Also, they gave me a China
address to send it to and then they would refund my money. I asked for a USA address to send it and they now
will not answer my emails. DianneR
Pirated DVDs
The DVDs that were sent were illegal copies that arrived from China. Half of the episodes didn't work and there is no contact information or return address. They didn't even include a packing slip with the shipment. The DVD's had stickers on the them and were hand numbered with an ink pen. The TV Land logo was on each recorded episode telling me that they...
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I received very good standard DVDs and I would recommend it to anyone wanting a good product with great quality, for a low price!
I ordered 3 Box DVD Set's from them and all three (3) were sent from China.You can tell that they were pirated from a TV.The color was PINK and half don't work, I sent them a email about returning them and I'm still waiting for a response.Tell everybody that is thinking about ordering for them NOT TOO.