CPS reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about CPS
Welcome to our customer reviews and complaints page for CPS. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CPS.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CPS's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with CPS, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with CPS. Your feedback is an important part of our community and will help others make informed decisions.
where are the parents rights??
My stepson's biological mother has had CPS called on her for drug use, and rightfully so. This is not what upsets me. What upsets me is the fact that my husband and I were not notified about the call or the open case on her or about the court date where they decided to place our 10 year old into foster care because they could not locate any family members to take him. We were notified about the situation 1 day too late. We are now having to hire an attorney to get our son out of foster care and wait for weeks before we can even set up a date to have SUPERVISED VISITATION with OUR SON! Where are the rights here
The complaint has been investigated and resolved to the customer’s satisfaction.
lost my Job due to CPS
The school is out to get me! I had been looking for work in my feild (human Services) and it has been so hard as the WA budget has cut almost half of all the Human Service jobs in our state. I finally got a job working with at-rick kids through the Big Brother's Big sister's. This job was going to keep my family from being on welfair !
Then my oldest daughter got HIVES and all my hard work went down the drain!
I made the mistake of sending my 8 year old to school with Hives and the school freaked out and called 911. I was also called and when I got down to the school (before the medics) the medics asked me if I wanted to transport her or if I wanted them to. After finding out that her vitals were normal and all that was wrong with her was that she was covered in Hives (not that I didn't know that already). I chose to transport her (not the the ER) to our doctors office and I kept the school informed of what was going on with the doctor's office and the medication that was given to my daughter (an over the counter allergy med).
Latter that night (8:30pm) CPS showed up at my door. It seems that the school called CPS on me for transporting my daughter to the doctors office and not having the Medics transport her. Now due to being investagated by CPS and a rule that states that I have to report any CPS issues pending on me to my suppervisor I have lost my job.
So now CPS is coming out to my house all the time, pulling my kids out of class at school and asking them all kinds of questions, and I can't pay the bills!
ALL BECAUSE OF HIVES?!
The complaint has been investigated and resolved to the customer’s satisfaction.
i asked them for help because my infant son and two todler daughters were sick and their father had just beat me up gone to jail and i was left on the streats all i wanted was a little help to keep my children safe and they turn around and make me look like the bad guy they give children back to mothers who give their children methodone but when it comes to a mother who was simpley looking out for the best intrest of her children they claim me unfit mother and batter my name i think its time for us to stand up and fight for whats ours i mean in the front of our capital buildings standing together for whats right...
case
they took my son out in pulbic and now saying that my wife and i cant' get him back. they put him up for adpotion without court orders
The complaint has been investigated and resolved to the customer’s satisfaction.
CPS needes stopped. I wish there was some way to sue the entire system as a whole and get them shut down. They dont do their jobs. They dont protect children. They take them from homes where they are loved and stick them into homes where they are raped and beaten. The incidents of child abuse (both sexual and physical) is extrememly high in foster homes. Leave children with their loving parents.
Poverty is NOT neglect. And health problems do not equal neglect either.
here read this, im almost in the same boat. cps doesnt care..
CPS — DO THEY REALLY CARE?
unjustice
My sister started dating a man a couple yrs ago and after one year they got married...She was unaware of his past with the CPS or his mental unstability...After a while she realized there was something not right about this man and wanted to leave..(by this point she found out she was pregnant with his child) ...After we talked she decided to have him leave and she was going to move back up here so that i could help her with her 8yr old Kayla (from a prevous marriage) and the new baby that was on the way..After She told him to move out he went to the police station and made accusations against my niece..that she hung cats, drawned a dog...poked him with needles and hit him. CPS was notified and showed up at my sisters...she notified them that he was mentally unstable and she asked him to move out and that she was moving up north to be with her family. The caseworker said that was fine she could move up north just to let her know the address and phone number...I talked yo the case worker and gave her both my phone number and address and our dads...She was up her with me for 5mths and keep in contact with the new caseworker up here...the only thing he asked for was to have Kayla evaluated by a doctor..which my sister did right away...After 4 visits the doctor said that he didnt need to see her anymore...that was in september...At the end of December we had not heard from the CPS since septerber after doctor eval...my sister decided to return to Texas for the birth of her child so that the father could be present at the birth and then return to Indiana...Since my sister had a mth before baby was due when she returned to Texas and enrolled her 8yr old Kayla in school...On the first day of school CPS stole Kayla and is now trying to terminate my sisters rights on grounds that Kayla would be a danger to the baby. (the baby that is not even born yet!) I went down there and hired a lawyer for her and stayed for the first hearing...the judge did not want the eval from the Indiana doctor and ordered a new eval and my sister sister to have an eval also...After the first week in foster care my sister was able to talk to my niece on the phone...the foster care giver said she could talk to Kayla nightly...Kayla has not been eating, crys everyday for her mom and would not sleep...she is now starting to stutter when spoken to...The foster care giver got mad at my sister and said she could only talk to my niece twice a week because the foster care giver wanted Kayla to call her mom out of respect and Kayla didnt want to and found it confusing why she had to call this lady mom and not by her name and my sister tryed to speak to her about it. How could this be in the best interest of the child when it is causing her so much emotional damage? No one wants to go up against the CPS and even our lawyer just stood there and shoke, like a nervous wreck, and just keep repeating that she had the eval. done in Indiana...What can she do? Who can she contact? This is a loving child that was put in the system by lies and twisted truths...The caseworker even stated that she could take the unborn child when he was born if she wanted to...How can they have so much power that they can destroy families and threaten people with the loss of there children?
The complaint has been investigated and resolved to the customer’s satisfaction.
As a country we need to wake up to the things that are going on around us.
Our system is designed to have our neighbors tell on us, if they like we are doing wrong! The flaw (which is a very big flaw) is that most people filter their perceptions through their
experiences or their motive. Truth and evidence has lost it's value in this country. Our society is programed to believe media reports without proof. Our judges sit on the bench
their ego and public attention. They rule for who they like our who their attorney golf buddy is. The public needs to file complaints on judges for their inapropert actions in the court room and report the attorneys for poor or lack of representation, and unethical practices. CPS needs new management and proper training. They hire young people out of college that do not have children and place them in a powerful position to investigate (what they do is decide who they think is at fault and write report twisted to their point of view based on who called CPS first andwho they like!) The same through out the organization with any worker you interact with.
Once the investagator sets her point of view all the staff jumps on the bandwagagon and supports their opinion. All this is based on impression. Most of the time the child(ten) are harmed with the process worst than a small incident which started the complaint. I am not so uneducated not to see there are situations
that need help, i.e. Parents using drugs, alcohol (which is a drug) and the family needs HELP not gestapo techniques.
We need to address out culture and individual problems. Both parents are not usual in the child's life ( if a divorce is present and both parties are involved CPS should look for motives of complaints on both individuals. And look at both parents not just the one accused (and I stress accused.)
Also our churches. organizational group, our government, our hospitals, etc. need to really
teach parenting skills. They are not totally
inbred. Stress is higher in families more than
ever. Depression is a epidemic (we need to realize mental illness is no differentance than
physical illness, en-fact it is a physical illness
because it starts in the body (brain) which is
like having diabetes. A chemical imbalance of
the body. This is another area that we need to
get our world culture and educate people about the facts. We can only be better if we grow as individuals through education. We can only be better as a community if we grow through
education. We can only be better as a state if
we grow through education. We can only be
better as a country if we grow through
education. And the same for the world. There
are many ways to educate people not just
through schools. We don't have the family
structure that was in place for years.
Grandmother and Grandfather are most likey
not living near families with children. Parents
are having children with out a lasting bond or commitment with the other person it took to make a baby. Parents are over stressed without support or hooked on drugs which take away any natural ability to parent and replace the drug addiction other the love of the baby/child or the persons self love. Hope this enlightens some people for the need to change. If you agree please send these comments to friends and let's open our eyes and make changes for the better.
p.s. CPS has been changing their name across this nation so they will not be associated with other agencies (that are the same) so they can a void bad press and get away with a lot more without being identified as the same agency across the country. Even if they are not funded by the same budget they are set up the same and are doing hard to our children!
Sorry for the type-Os I am always blessed with great support staff in my business life. Thanks for reading.
that's negative one vote for you Irish, chicken beggar.
Irish need to get a job and get a life. She spends all her time on the complaint board insulting people, eating chicken and making their days miserable by her lack of compassion, reasoning and most of all intelligences.
What's your complaint?
Who are you complaining about -- Child Protective Services (CPS)? Or the baby's father?
harassing calls to my family
these people call my family constantly. I have lost my job and really try to pay payments as soon as i can, but never more than a month late. I will be sitting i my front room with my sister and aunt and there phones will ring, it is cps, I will not get a call. I think this is unfair and harassing. I have asked them to stop harassing my family but they just say these people are your contacts and we need to get through to you. I just want it to stop not only is it embarassing but my family wants it to stop. What can I do?
The complaint has been investigated and resolved to the customer’s satisfaction.
Please don't listen to the rude comments of others first of all. Secondly, you have rights even if you owe debts. If you have asked them to quit calling you and they wont - you do have rights. Thirdly, just because you have fallen on hard times doesn't mean that it gives companies an open right to harass you.
You will need to calmly let them know that you understand what your rights are and that they are breaking the law. I understand that they can be obnoxious and rude but you will need to be the bigger person here. You need to educate yourself regarding this matter as it will empower you.
You can send the creditor a Certified letter requesting that they cease all communication with you under the terms of the Fair Credit Collection Practices Act. They are not allowed to contact you before 8 am or after 9 pm. They are not allowed to contact your neighbors, friends, aunts, uncles, etc. Again, educate yourself regarding the Fair Credit Collection Practices Act. Document all of your conversations, log phone calls, etc. If it continues then you have the right to file a complaint with the Federal Trade Commission.
Good Luck in your life ventures. Don't let this get this down - life will get better for you. :)
Just because someone falls on hard times does not mean they are acting like a child or being unapproachable. It is not the fault of the family when someone refuses to pay a debt. I am getting the same harassing calls because my sister doesn't pay her car payments on time and I have called the supervisors and managers to no avail. Maybe if they would have called these so-called personal references before they gave my sister the loan I could have told them she wouldn't pay it.
Lies and deciete
CPS became involved in our lives on April of 2009 and our lives have been a nightmare since then. Some how I got stuck with one of the most lying and deceitful caseworker (Jackie Jones) ever. I can not understand how one person mess up a families lives so much.I have done everything that they have asked me to do and they have done nothing that they said...
Read full review of CPS and 9 commentsTHEY LOVE HARRASSING YOU
I have made payments on time for 4 years now . I was late once by 3 days and they called my employer . This time I am 15 days late ( did not skip a month )Had a Hart operation .
These people are the bottom of the barrel . You know the nasty stuff . They probably sniff each other before calling us to assure themselves they are nasty .
I bet they eat sandwiches in the bathroom and brag how good they taste . They are reading this and agreeing . So next time go to the bathroom smile because all the nasty stuff is CPS . .
I know I made a loan and I am thankful for it considering my past credit . But you would think after paying on a loan for 4 years I am going to skip out . Not only are they nasty they are stupid . I would tell them what to do with it, or eat s##@ But they would say thank you . I think they started swine flu .
So to all you NASTY CPS harassers may a candy canes and lolly pops and little kittens enter your home .
The complaint has been investigated and resolved to the customer’s satisfaction.
Outrageous collection practices
To NLNK,
In times such as these, compassion should be the order of the day. The people that are posting are not belly aching, they are simply explaining their frustration with a company that does not treat them humanely. That is the shame of it. I have lived long enough to know that anything, and I do mean anything can happen to anybody, at anytime. A sudden illness, unexpected job loss, loosing a home, an accident, anything, that can lay you bare, and open to people whose motives are not pure. Yes I suppose paying your bills should be a priority, but to condone the illegal and immoral methods that some companies use in order to get their hands on other people's money should give one pause for concern. Are people less important than material things? Humans have souls, objects do not. Why do we cherish material goods much more than the human soul? If you are willing to inflict pain whether it be emotional, psychological, or spiritual on someone in order to enhance your profit margin, that in and of itself is tragic. When you help others, when you show compassion for others, when you are willing to lend a helping hand up, instead of pushing people down, that is what will count in the long run. When we reach the end of our lives...we do not ask ourselves how much money we've made, or marvel at the number of cars or homes we own, nor even how much we have in the bank. We ask ourselves, how did we treat others...personally and professionally. Ironically, when people are in the process of leaving this world, they want to be assured that they did not live their lives in vain. They aren't concerned about bill payments, nor their rolex watches etc..., how did they treat others in the short time that they were here? That is what counts, and all the "work" that these collection agencies and other money hungry vultures in other ventures are doing means absolutely "nothing." Money cannot buy back a wasted life that was spent chasing monetary or material wealth. "For what good does it do a man to gain the whole world, as the Bible says, only to loose his own soul?"
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud complaint
A tenent that I was evecting made up some outlandish allogations and called CPS
I took my kids to the DR and 2 therapist as they all confirmed that there was no abuse. CPS is angry because they said I messed up their investigation becasue my young children would not admit to being abused. The investigor lied in court and said we had not showed up for our interveiw. That was at 10:AM she did not tell him it had been reschelduled for 1:00 that day. The judge ordered the removal of our kids with out an invsetigation. They had them for 17 days. CPS called and wanted to quit if we would sign stating we would take family based services. We agreed so we could get out kids home fast. We talked about one month. Now they are saying one year because they need time to investigate. That is not what we agreed to. They keep bringing up that I had a theft 23 years ago. I was a kid. Since then I had became a foster parent and adopted my children. Even though it is obvious this was a vendictive call they are determined to make a case out of this and sue us for an example. We have spent so much money we can not afford to continue to pay legal fees where can we get help?
The complaint has been investigated and resolved to the customer’s satisfaction.
Try this very interesting website:
http://www.fightcps.com
A lot of people are reporting their CPS problems on [redacted]. /link removed/
Unprofessional
I have made my payments on time for 2 years. This past November I asked for my payment to be deferred due to spending $800 on car repairs. They did not believe and made me send in the receipt and give them a postdated check for December payment. I gave them both. Ten days later they start calling me at work and leaving messages about paying my December payment. When I returned the call, they hung up on me. They have called my office everyday since and everytime I answer, they hang up. Everytime I call them, they hang up. I have had several new cars and NEVER dealt with such and will never deal again. I can't wait to pay this car off. I also will be reporting them to the Better Business Bureau.
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful experience
I was a temp employee working as a security guard at the CPS building in Sacramento. One of my duties was to enforce the no parking area where I was stationed. A social worker parked there against the rules. She knew full well that she could not park there. She goes to whatever she had going with 'clients'.
She is meeting with clients and to do my job I had to tell her to move my car. She was dismayed, complained about how she had to see her clients and could not be interrupted but eventually went down and moved her car. The no parking rule was because it gave rise to a safety hazard. If that was the only place she could park she should be been more punctual so as to park in the regular parking lot. The social worker complained to her boss and my boss. I was fired. Apparently this social worker is so important that she can disregard the rules that apply to everyone.
I got ripped off because I lost two weeks of work because the general rules that apply to all don't apply to social workers. These highly paid self important people who can't keep kids alive.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello, my name is Khalilah McKenzie,
I live in Buffalo NY and I am a good pro-active parent to my 2 high IQ's adhd children. CPS has taken them off of personal emotions and not professional facts, and they have no proof of what they are really holding my children for and yes I did cuss the lady out but she has no professional reason to keep my children. She went up to the school 2 days after our hard phone conversation and made up a lie on my two disable children. The allegations dad and I cannot plea guilty of because we did not do it. So is it right that they keep my children? I feel like I do not have any civil or even human rights but I pay taxes, in a homeowner, college graduated and everything else that middle class blacks have. I am not a horrific parent and either is dad. I have proof and a professional witness that spoken with the cps worker before she took my children. I have all documents and cps cards dates and everything else. Counseling and school records. This is not the first time this has happen. Caseworkers lost their jobs and my children returned home. I am doing everything these cps workers and judges are asking me to and my kids still be going to foster care. My kids have been taken away from me off personal emotions instead of professorial fact 3 times in the last 10 months. Buffalo NY is the most races segregated town I have ever seen in my life. Is it okay for a cps worker to lie and the system keeps your kids?
I received a call from a CPS investigator on 6/6/12, she stated that the hot line call was not about my kids and me but we were mention in the report about my children father son. She also stated that she knew he did not stay with us and I did not have custody his mother took custody in 9/2010 from dad. so she wanted to come straight out to my house and mind you my kids was taken on a lie last year and the case was dismissed and my daughter was in the mental intuition for 6 weeks and she is 6years old. So ever since, they been home we have two in home therapist and wrap services and we was replacing the seed of doubt of being taken again with the circle of trust that we are stable. She didn’t want to hear that and she and I had a heated conversation and the next day all the information that I gave her like my teams numbers counseling information she spoke with everybody and they had GREAT things to say about my family growth and she felt like because my team was black they was lying so she went to the school on 6/7/2012 and interviewed my 2 disable mental health smart add scared kids and they told her the truth and then the next day 6/8/2012 she called me and told me that I had a hour to get to court and she was violating me on a court order because I wouldn't let her in and I got a cps call. She was out of control with my kid’s father when she called him on that Tuesday. She was saying they were going to call the state troops and they were standing at my door and I would not let them in.
I was just like not right now come tomorrow when the therapist is here because I do not trust you people because of the lie that was told before and the case was dismissed. I would like if you come tomorrow...she was so hard on I was hiding something.
So she did all of this on personal emotional and not professional facts...because I have people in my home 4 days out the 7 and we are in intensive counseling including dad and we was doing good with no red flags but anyway...we get to court and my judge and my lawyer was out of town and I was screwed and they came up with some lie that I have been whooping my son with a belt 5-6 times since he been home form foster care and that their dad whooped my daughter with a spartcurl until she peeped on herself because she brought home a 32 on her behave sheet...this was a dame lie okay the time frame that they are saying this we had the 2 in home Thespis in the home on the weekend and that is some sick mess okay. my kids didn't tell the cps worker this they cry every night why are they in Forster care and everywhere they go they tell everyone that their parents are good to them please let them go home...Yes I was wrong to cuss her out and I felt that she should have been calling dad and mom to the child that the call was about why rush out to my house and scare my kids and self. The cps hotline calls are allegation not facts...WERE are my rights at someone please help me understand...
Khalilah Mckenzie
227 Peach St
Buffalo NY 14204
[protected]
khalilahmckenzie@yahoo.com
• here go some links to my story on how to get my children back… ▼ 2012 (7)
o ▼ July (7)
CPS investigator lied and had the kids removed
CPS worker lied and removed happy kids from their ...
now these are some pics do these kids look like ...
children that are being abused like the cps worker...
I need help to save my kids from a lying CPS worke...
Day 1 gather facts to bring this matter to the spo...
a cry for help...i am mad as hell...
My sister started dating a man a couple yrs ago and after one year they got married...She was unaware of his past with the CPS or his mental unstability...After a while she realized there was something not right about this man and wanted to leave..(by this point she found out she was pregnant with his child) ...After we talked she decided to have him leave and she was going to move back up here so that i could help her with her 8yr old Kayla (from a prevous marriage) and the new baby that was on the way..After She told him to move out he went to the police station and made accusations against my niece..that she hung cats, drawned a dog...poked him with needles and hit him. CPS was notified and showed up at my sisters...she notified them that he was mentally unstable and she asked him to move out and that she was moving up north to be with her family. The caseworker said that was fine she could move up north just to let her know the address and phone number...I talked yo the case worker and gave her both my phone number and address and our dads...She was up her with me for 5mths and keep in contact with the new caseworker up here...the only thing he asked for was to have Kayla evaluated by a doctor..which my sister did right away...After 4 visits the doctor said that he didnt need to see her anymore...that was in september...At the end of December we had not heard from the CPS since septerber after doctor eval...my sister decided to return to Texas for the birth of her child so that the father could be present at the birth and then return to Indiana...Since my sister had a mth before baby was due when she returned to Texas and enrolled her 8yr old Kayla in school...On the first day of school CPS stole Kayla and is now trying to terminate my sisters rights on grounds that Kayla would be a danger to the baby. (the baby that is not even born yet!) I went down there and hired a lawyer for her and stayed for the first hearing...the judge did not want the eval from the Indiana doctor and ordered a new eval and my sister sister to have an eval also...After the first week in foster care my sister was able to talk to my niece on the phone...the foster care giver said she could talk to Kayla nightly...Kayla has not been eating, crys everyday for her mom and would not sleep...she is now starting to stutter when spoken to...The foster care giver got mad at my sister and said she could only talk to my niece twice a week because the foster care giver wanted Kayla to call her mom out of respect and Kayla didnt want to and found it confusing why she had to call this lady mom and not by her name and my sister tryed to speak to her about it. How could this be in the best interest of the child when it is causing her so much emotional damage? No one wants to go up against the CPS and even our lawyer just stood there and shoke, like a nervous wreck, and just keep repeating that she had the eval. done in Indiana...What can she do? Who can she contact? This is a loving child that was put in the system by lies and twisted truths...The caseworker even stated that she could take the unborn child when he was born if she wanted to...How can they have so much power that they can destroy families and threaten people with the loss of there children?
authorization on checkcard
My husband called to make a payment (which was past due) for my auto loan. He realized he didn't have the checking account info to do a check over the phone, and he told the representative he would call back, which he did in 15 minutes, and made the payment via check by phone. We've used check by phone with them for at least the last 6 months. At one point in time I probably used my debit card to make a payment, but it had been at least six months, up to a year.
When I looked at my bank account, CPS used my checkcard to authorize $1.01...which makes no sense since that is obviously not my car payment amount. I suspect that they were checking to see if my checking account was still open. However, since I work in the payment card industry, the fact that the stored that data and made an unathorized transaction using my debit card concerns me very very much. I know what can happen, and I know what the regs are regarding storing sensitive cardholder data in a computer system (CVV, track 2 data, etc.)
When my husband called to inquire about this, he was told he was never authorized to speak on the account, and that I had called in and made the check by phone payment. He and I conference called CPS, where a representative named "Mil" stated that "I needed to tell my husband the truth", that I had made a debit card payment that had not gone through and that is why I did a check by phone. Nevermind that I have not called CPS in the last year- my husband has been handling all of the payments. She called me a liar repeatedly, cussed, and refused to listen to me about the unauthorized debit.
I have since spoken with someone else at the organization and sent a letter of complaint asking for the call recordings to be pulled, a transcript sent to me for when this debit was supposedly authorized (again, makes no sense because it was not for the payment amount), explained why they were in violation of PCI security regs re: storage of customer cardholder data. I also asked for the calls to be reviewed in which "Mil" told me I was lying to my husband.
I have not yet gotten a response (this happened yesterday), but I will push and push until I do. I know they think since I have a loan with them I am just a poor credit dummy...but I'm a smart person, with a good job in the industry ...I just had unfortunate situations with my credit.
I will continue to file complaints until this has been resolved.
please keep me informed
DAnthonyM
Where is my money going?!?!
I purchased my vehicle in 2007. I had my car 2 weeks when they were already threatning to repo it. They tried saying I lied on my employment status. Of course I did not and had her call my HR dept since the person CPS talked to had been a guard at my place opf employment. (###s!) So of course that problem got solved. On my 32nd day of having my vehicle they threatened to repo AGAIN claiming that I had never got insurance for my vehicle. Well you can't leave the car lot without insurance so I informed the lady on the phone that if she wanted the information right away- to call my insurance rep herself since I was at work and could not waste anymore time on people who didn't do their job to begin with. 2nd problem solved! After that they had an issue with my bank account since I was set up for them to withdrawal the money monthly- they didn't do it- couldn't give me a reason why- and wanted to charge me for it, they still to this day have not sent me a payment book which I have requested over and over and over again, I started making my payments through MoneyGram at no cost to me they said. YEA RIGHT! Anywho it's been a year and half later and I still have not seen a pmt book, I got laid off from work and called them to make arrangements and they kept giving me the run around. Now I find out that my last months pmt was used for some late fees from months ago that I had no idea I had. When I asked when these late fees are from the lady on the phone said she could not tell me. Hahaha ###. Now they threatened to repo my car, report it stolen or what not and even called my Mother to ask her to pay the bill. I am now going through an attorney since they did not accept my pmt and infact used my car pmt to pay something else. I would advise everyone- EVERYONE who is looking at CPS to not get involved with this company they are crooks and are looking at a lot of problems soon.
Harrassment
These people call my job, they harrass my mom. Instead of leaving me a message at work. They zero out and harrass our receptionist. I have read several complaints about this company and I can't understand for the life of me why they are still able to constantly harrass people. I was due to call a lady back form CPS. But during that time I have been trying to get money for my car payment due to lack of work from being on FMLA. This was only over the weekend. I also got home that Monday and got a call that a family member passed. This was TOTALLY unexpected. I won't go into details about their death but it has blown the family away and everyone is devasted. CPS calls with harrassing calls again today. Something needs to be done with this complany.
One lady supervisor keeps threatening our family by saying they will garnish my husbands minimal amount of wages and forse us to pay $200 a month we dont have. They threaten to take legal action unless we give them bank information . We volunterly gave our vehicle up 2yrs ago and they still harrass us. Our vehicle was a lemon nothing went right on it. We are tired of being threatened.
this company is aweful. I dont even do business with them and they keep calling my number after numerous times being told the person they are trying to reach does not live here and that this number is not his. They told me numerous times they would take my number off there list and they still keep calling. UNREAL
Well here is one for you was told never to call there again that they had flagged my account and were not to talk to me. OK fine the account is in my name. So my wife starts calling and making payments then my Father starts get phone calls looking for me saying they did not have my info so they could talk to me . So he called the states attorneys office and reported them. Next thing you know my wife gets told she is not allowed to talk with them ether and they have flagged her to. I have tried to call back bye the way and get hung up on. Ge how are you to pay for something that they will not talk to the people on.
I had the same problem. A family member passed away and I called to tell them that I wouldnt be able to make this months payment. The CSR said for me not to worry and that she will note my account. I again called the next day to ask to speak with a supervisor as to what I needed to do. They said they will note my account. I did obtain a number for a supervisor in the collections dept and left numerous messages. She never returned my call. A few weeks after my payment was due, a collector called and was asking for the payment. They called numerous times before I came up with the money to pay. I told them that I had spoken with numerous CSR's and they said that they didn't see anything on my account at all. Just for that I had to get a loan from cashcall and ended up paying more than I had to!
Rude and harassing
They are the w0rst collectors in the world they constantly call they call my references and harass them, they call my job they call everybody phone private. I hate them!
i hear you bud am from kentucky and i havnt even made a payment yet and was late 8 days and told them id pay on the 12 day she said no she wanted it now so as rude as she was i told her before i put up with ppl like this just come and get the truck and then i file a complaint with the federal trade comission
cps are some nasty peopel it has nothing to do with peopel are mad because they cant pay there bis but its ways you talk to peopel and you handle thing i had my care for a least 3 to 3 1/2 years and has never be late and fell behind until after i list my job got laid off i called them and try to make arrgmnts with thim and they did not car if you are a few days late they call and leave nasty mssg where you dont want to spk with them and then when you ask them to get a manager on the line they hung up or they put someone eles on the phone and they talek the same way well they took my car i was 3 months late but was paying ever month and i told them when i get my income taxes i will pay it up and they said oaky they said i owed $2187 i asked them for what they could not tell me because all i owed was $1044 for 3 months and that including march 2009 when they said yes i could pay they said okay when i came out my home to take my daughter to school the car was gone and when i called they manager was in a all day meeting a man called me back very nasty and left a very distubing mssg i called back and told a rep that i was going to get an atty they someone called asking me where is the car after they took it they are really nasty and who ever want to start a class action suit call me [protected]
RUDENESS
I explained to a customer service representative by the name of Palmer that I recently switched jobs and wanted to set up a payment on my account for the previous month. I could not finish telling the representative what my intentions were to make my account currect when she just rudely interrupted me saying I need to do this or that. She began getting loud on the phone and I specifically told her that I was not calling to argue with her all I wanted to do was set up my account. She would not allow me to call her back after I review other payment dates to get my account current. I hung up on her because she began to get louder on the phone and would not let me have a word to say. I only wanted to bring my account to current and this lady would not allow me to do so. Even when she calls my personal phone and leave a message, her message states "you need to call me immediately in reference to your account" sounding very aggressive and not like a person that is used of dealing with customers. I would appreciate it if she does not leave me another message on my phone and at my previous job. My payments will be done either on line or thru money gram on time.
Thanks
Ms. D
i recently lost my job, and have told CPS several times to come and get the car, for 5months they knew that i lost my job and willingly giving up the car but they never came and got it. they know where it is and still wont come, now they are threatning to sue me for abandonment. but its them that wont come and get the car.
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unfortunately much more money is profitted by the professionals in placing your grandson in foster care. they get to do psych reports, family reports, prescribe him drugs for the trauma of losing his family, lawyers and solicitors absolutely love it. it is no surprise that you were not notified, however i am aware of many cases that are the same over here in australia also. :-( stay strong. marney