Cubicjewelry.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Cubicjewelry.com
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Hope that this post helps people to not shop with these frauds
I purchased a ring from these frauds in July 2011. It did not arrive until the end of August. I wore the ring a half dozen times between August and November when a stone fell out. I spent a month trying to reach their customer service by phone and email and finally got in touch with them in January 2012. I was directed to send this ring back to them for repair which I did in early January. Their site claims a 5-7 day repair time so when weeks had passed, I started calling for status and was repeatedly told it had shipped back to me but they could never produce a tracking number. After three weeks of being told it just shipped out but them not being able to get me a tracking number, I figured I was out my $900 and I filed a complaint with the BBB, Dept. of Justice, Attorney General and FBI's Internet Fraud Department.
Finally at the end of February, I received the "repaired" ring back in worse condition than when I sent it.
The ring arrived in a small cheap cardboard box, not in the nice velvet ring box I sent to them in back in January. The center stone prongs were all smashed to the side and the center stone was falling out. I could move the prongs with a fingernail. I also noticed that in polishing or buffing, they wore off one entire side of the ring so it was now slanted and uneven and the channel set stones down the side were about to fall out being there was no setting left to hold them in place.
The ring also had dark brown/ purple spots all over it and was tarnishing. I called cubicjewelry.com the day I received it to advise of all of the problems. They stated that they would stand behind their rings and would replace the center mounting and look at the remaining problems. They also told me that gold does tarnish and that I need to polish it regulary. (funny, none of my other gold rings from real jewelers have this issue!) They sent me a follow up email stating they would replace the prongs and to reply to them to get an RA. Of course, 35 replies later, no RA was sent so I called them numerous times to obtain this.
The ring was basically useless at this point, brown/purple blotches, smashed prongs, thin sides so I sent it back to them again and as of today, they have had the ring for 2 weeks and I haven't heard a word from them. They rarely reply to their emails. I did receive their reply letter from my January Dept of Justice complaint which they waited to answer until they got it back a second time and they now claim that I ran the ring over with a truck. They claim this Regardless that I have an email from them regarding our February conversation and their guarantee that they would replace the smashed prongs, etc. This email is also dated 2 days after my receipt from the first repair.. I have saved every piece of mail, tracking number, email and documented every phone call. They are now trying to say I damaged this ring when they are the ones who damaged the fake ring they sold me and sent it back in that condition. Funny how they say they inspect their jewelry prior to shipping. If they had, are they proud to send something back with smashed prongs, lopsided settings and brown and purple tarnish splotches all over it?
I have no faith that I will receive anything of value in return but hope that this post helps people to not shop with these frauds!
Filing complaits against them
In addition to filing complaints with the BBB of LA, you can also file complaints with the Dept of Justice and the FBI. (This info was provided by California's Department of Consumer Affairs) Internet businesses are not regulated in the state of California; therefore, we recommend you contact the California Department of Justice, Office of the Attorney...
Read full review of Cubicjewelry.comDO NOT BUY FROM THESE FRAUDS
This company is THE WORST out there and should be sued. I purchased a ring for $900 on 7/9/2010. They lie and say they don't charge your card until the order is shipped but they charged my card that day. After a few days I called to find out status and never received a call back. I had also emailed asking for status and after a week received a reply stating they had to make the ring from scratch and it would take additional time. Mind you, they charged me $900 on 7/9/2010 but did not ship the ring until 8/15/2010. I received the ring at the end of August and noticed how light it is and that it was absolutely not worth $900! After wearing the ring about a half dozen times over the following months the side stone fell out so I called cubicjewelry.com in January to find out my 1 yr warranty and about repair and was told that I had to pay to ship it back and they would fix in 7-10 days. I spent $35 shipping the ring back UPS, received a confirm of receipt on 1/22 and called a 10 days later for status. For three weeks I got the same story "Your ring is undergoing the final polish and will ship Monday or Tuesday". I had asked for the tracking number to be emailed to me and of course, that never happened. They have had my ring for over a month and I've heard nothing truthful. I have called for the last 4 days and now the phone just rings and rings with no answer. I have also emailed daily and get No reply. I did file a complaint with the BBB and will be looking into filing theft charges with LAPD as well as court filings if I don't get a reply in the next week. Do not buy from these frauds. The rings are NOT quality nor are they worth the ridiculous cost. The lack of customer service alone will tell you how horrible these people are. Oh, and I've sent countless emails to Howard about the phone numbers they have listed not working, the contact us links and some of the email addresses they have not working. He does not reply to anything.
Helpful information in filing complaints with the FBI and Dept of Justice
Internet businesses are not regulated in the state of California; therefore, we recommend you contact the California Department of Justice, Office of the Attorney General (AG). The AG's office establishes and operates projects and programs to protect consumers from fraudulent, unfair, and illegal activities that victimize consumers. Please contact the AG at the following:
California Department of Justice
Office of the Attorney General
Public Inquiry Unit
PO Box 944255
Sacramento, CA [protected]
Telephone: [protected]
Toll Free: [protected] (CA only)
Web site: https://oag.ca.gov/
Please use the following link to file a complaint:
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
We also suggest you contact the Internet Crime Complaint Center (IC3) which is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). The FBI's IC3 Unit is organized to handle internet business fraud. You may contact them at http://www.ic3.gov.
filing complaints.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have never done business with a worst company
DO NOT DO BUSINESS WITH THIS COMPANY. FRADULENT ACTIVITIES! I have also purchased a ring, one of the stones in the setting fell out after I only had the ring for 3 weeks. mind you I only wore it a handful of times on special occasions. I sent it to the company for repairs, my ring was returned to me with a stone still missing and additional damage near center stone. I called the company 15 minutes after I received the package and left a message. Never received a call back even though I requested one, only received a short impolite email. Even though they failed to repair it and make good on their policies they "refuse" to issue a refund. I was told they had to forward my email to a manager, I never heard back even though I emailed several times. I also emailed this Howard character who claims to work for them, he never bothered responding to me either. I do not believe in the high volume excuse, why is there such a high volume of complaints? Its worth an investigation. I am filing a bbb complaint and have also called the attorney generals office and am looking into getting the information into the local media to alert customers, especially in this economy in which were all trying to make it. I feel this company has SCAMMED me, provided GROSSLY MISLEATING information on their website and from the start set out to KNOWINGLY DEFRAUD people. After all if that wasnt the case, any respectable company would issue me a refund. I am looking for others in this situation with this company in the last 2 years. If you would like to forward your statement please email me for information Nina Sejan @ [protected]@gmail.com . It is time we try to shut this company down and prevent future fraud from occurring, within our own borders at that. Also I would advise anyone in the area to get the company information and sue them! I am very upset, I have never done business with a worst company.
I received this info from the California Department of Consumer Affairs.
Internet businesses are not regulated in the state of California; therefore, we recommend you contact the California Department of Justice, Office of the Attorney General (AG). The AG's office establishes and operates projects and programs to protect consumers from fraudulent, unfair, and illegal activities that victimize consumers. Please contact the AG at the following:
California Department of Justice
Office of the Attorney General
Public Inquiry Unit
PO Box 944255
Sacramento, CA [protected]
Telephone: [protected]
Toll Free: [protected] (CA only)
Web site: https://oag.ca.gov/
Please use the following link to file a complaint:
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
We also suggest you contact the Internet Crime Complaint Center (IC3) which is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). The FBI's IC3 Unit is organized to handle internet business fraud. You may contact them at http://www.ic3.gov.
Run around on Order for 2 years!!!
Orderd a ring in June 08. Paid $560 for a custom design, 14k white gold. Received the ring a month later...within two days, the stones were falling out. Sent the ring back for repair, never received the ring back! Soon after, they removed their wesite 'cubiczirconia.com'. Finally caughted up with them in April 2010. Notified the BBB, and also the Federal Trade Commission (which is one important thing you guys need to do). It will be the Dept. of Consumer Affairs.
After they got involved, I received an 'unsigned' letter from cubicjewelry.com stating that they would make my ring. That was in May 2010...it is now August, they tell me that my ring had been made, or it's in the quality department. It's always some story. AND YOU CAN NEVER SPEAK TO ANYONE IN MANAGEMENT...they will tell you that they are in a meeting, not available, or out of the office. I have talked to a lawyer and hopefully we can turn this into a class-action suit.
And we don't want HOWARD to respond...he's a BOT! DO NOT BUY ANYTHING FROM THIS COMPANY...THEY ALSO USE OTHER WEBSITE NAMES.
The complaint has been investigated and resolved to the customer’s satisfaction.
Info I received from the California Department of Consumer Affairs.
Internet businesses are not regulated in the state of California; therefore, we recommend you contact the California Department of Justice, Office of the Attorney General (AG). The AG's office establishes and operates projects and programs to protect consumers from fraudulent, unfair, and illegal activities that victimize consumers. Please contact the AG at the following:
California Department of Justice
Office of the Attorney General
Public Inquiry Unit
PO Box 944255
Sacramento, CA [protected]
Telephone: [protected]
Toll Free: [protected] (CA only)
Web site: https://oag.ca.gov/
Please use the following link to file a complaint:
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
We also suggest you contact the Internet Crime Complaint Center (IC3) which is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). The FBI's IC3 Unit is organized to handle internet business fraud. You may contact them at http://www.ic3.gov.
Did you start a class action? I'd participate!
I was hoping to file a report. Do I have to file it in the state of California, or in Wisconsin where I live?
Will not make good on their promised products
I was given a CZ engagement ring on December 21, 2008. On January 7, 2009 I returned the ring to the company for repair. A side stone had fallen out and the center stone was loose. I received the ring back on Jan 31 (well over the promised repair time). The center stone is now pushed down into the prong setting and crooked and the side stone that had fallen out has fallen out again.
I have called and emailed so many times and no one will return my calls and all emails from the company tell me they are waiting to hear what can be done with the ring.
I have not received a satisfactory response.
Happy!
I wish, as well, that I would have found these complaints before ordering my engagement set. It took well over the time listed to get my set.
I found out shortly before getting my set, that Zirconias.com(the site where I ordered my set) is the same thing as Cubic Jewelry.com !
Before I ordered, I checked on Google to see if Zirconias.com had any bad reviews. but to my surprise I could not find any.
It seems to me that they created Zirconias.com to continue selling their horrible product to unsuspecting shoppers,
and to keep them from seeing the bad reviews for "Cubic Jewelry.com.
Before I got it, I called them almost daily to check on the status of my order, and the woman continued to tell me that "its being checked for quality" or "its being polished and will be sent out today". Another week rolls by... I call again and the woman tells me "its being shipped out today". I had finally had enough. I had my boyfriend call them back, and the same woman answered, but this time she told him "it was shipped out yesterday". Come to find out, she flat out LIED! It clearly showed on the tracking information that the ring had been shipped THAT very day, not the day before.
So, I FINALLY get my ring in the mail, and the quality, is just not there. First off, the center stone is loose, porous casting, air pockets visible inside of ring band, the sizing is inconsistent, there are scratches on the band...I can go on and on. They will be getting a call Monday morning, and I WILL be getting my money back. In this case, you DO NOT get what you pay for. I have seen better quality in a $25 dollar Walmart ring.
I also wish i would have found this site before I ordered my ring.. I waited 6 weeks to recieve it and when i did recieve it the ring was not the right one so i exchanged it.. I waited another 6 weeks to ge the exchange and when i put the ring on for 2 days it turned my finger green. I sent it back to a final exchange because they said it had to be a defect and now i am 4 weeks waiting now..I am so glad I did not buy the platinum verson of this ring.. I know I will never get my money back with a company like this so i hope i at least get the ring !
Wow, I wish I had found this site BEFORE I ordered! My heart is so broke, I can't even tell you. I'm the one who talked my husband into trusting this company, and guess what, I was soooo wrong. The ring they sent me, after waiting 6-7wks. was such a piece of junk. I spent $700 for a wedding ring. I've had it for only 3-4wks. and the center stone fell out, they prongs are crooked, and it looks nothing like the ring in the picture. I wanted to invest in the gold instead of the diamond, and I got this thin band that has marks all over it and it is all gouged up on the inside where they set the stones. I'm am just sick about this. I guess I will send it back and hope for a refund. Do you think Howard will give me one? I highly doubt it! They told me to send it back, and they will fix it. I don't want it fixed, I just want my money back! I will post photos as soon as I can upload them. Katie B.
OK thank goodness for the comment from johnanddeb! I was really starting to get worried. I just ordered a ring from this company on 10/16 and I placed the order with a 2 day delivery time. I was a little disappointed to find out that I had to wait an additional 14 days for processing. Non-the-less, I didnt have any issue with the customer service when I called to inquire about the status of my ring. They were polite and very professional. I am expecting to receive my ring towards the end of this month, hopefully it will arrive on time. I will post another blog when I receive it to share with you my experience. Stay tuned!
I purchased a wedding band and engagement pair from cubicjewelry.com Upon receipt it was "cheap" looking. Upon calling, i spoke with Viri in customers service. Note: I am not the normal customer as my profession is engineering, and I have had considerable training in conflict resolution. Also keep in mind my Fiancé is extremely picky – the jewelry did not look that bad to begin with. But she insisted it looked “cheap”. So INSTEAD of being angry like everybody on this post, I told Viri what I was looking for. And how what I received did not satisfy what I needed. My Fiancé’s need was to have something that looked super expensive. Viri fully understood, and said a craftsman on staff named Mike could make this happen. Viri also said it would cost more. So she gave me a quote & we proceeded. The bad is that it took a long time to get something custom made. We actually missed the wedding by 1 week. That was traumatic to say the lease. But a few days after the honey moon the ring arrived and WOW. She was floored, I was floored. It looks super perfect. Impeccable actually. So the fact is that cubicjewlry.com DOES have some amazing people working there. Viri answered the phone every time I called the 800 line. And Mike made a ring EXACTLY meeting my specifications. I am positive that no other team would have been able to produce such a INCREDIBLE ring. I posted their names so you will be able to have the same experience I had (but hopefully the first time around). Cheers!
Attention all customers, please this is not a chatting blog! email me directly with any questons. I do need all the order numbers posted before i respond to any blog. As i promised the headline of this page Without order numbers i would not respond to anyone and i would also not respond people insulting me or putting our company down. You also see in this page top of this post i have been helping people sine 2006 every single customer I GAVE FULL REFUND 100% FOR ANY PROBLEM NO QUESTION ASKED! I STAISFIED EVERY SINGLE CUSTOMER IN THIS PAGE BY GIVING FULL REFUND!OR EXCHANGING THE PRODUCT! PLEASE DO NOT COMPE BACK HERE TO WRITE NEGATIVE FEEDBACKS AFTER YOUR GOT YOUR REFUND. I WILL FORWARD ALL THE NEGATIVE INSULTS TO LEGAL DEPARTMENT. WE HAVE 98% SATISFIED CUSTOMERS AND WE CANT SATISFY EVERY SINGLE ONE! AND ALSO DUE TO HIGH VOLUME OF ORDERS ALL ORDERS ARE DELAYED, YOU MAY CANCEL YOUR ORDER ANYTIME 24 HOURS A DAY BY EMAILING ME. I WANT TO THANK TO THIS WEBSITE FOR HELPING ME TO REACH THE CUSTOMERS I CANT REACH DURING PURCHASE FROM OUR COMPANY.ANY QUESTIONS PLEASE EMAIL ME HOWARD@EJEWELRYSERVICE.COM AND POST YOUR ORDER NUMBER HERE...HOWARD JOHNSON
I have filed a complaint with the Better Business Bureau (should have checked their website before ordering) against Cubicjewelry.com but they have yet to answer to the complaint. I work at a law firm in NYC and told my story to one of the top attorneys and she believes there is a case to be made against this disgusting firm. Hopefully with all of these testimonies and the ones made on trustlink.org plus BBB's comments, we'll be able to move forward and get this business out of business. On another note, if you want a dazzler for a cz, go to overstock.com. I just orderd a 2ct cushion solitaire and my goodness, it looks amazing and it cost less than $20.
I ordered a set of rings from Cubicjewelry.com and returned them because the setting was awful although the side stones were bright. The middle stone kept getting cloudy and no matter how much I cleaned it, it just kept getting cloudy. The company does not have a customer service number where you can speak to a live person and the only communication is done via email. I have yet to receive a credit or refund of any kind which I'm told cant happen. They will exchange the rings but that was the only thing written in the email...no info on how to exchange, where to place the new order etc. They are lousy at communication and so far to date, I am out the money and the rings. They have both and with no concern as to settle this situation.
Continued from above, to save Howard some time if he bothers Order # [protected] Invoice # 531993. I am not interested in repairs of this brand new piece of jewelry that shouldnt need repairs! Again your website sites highest quality if I read correctly. Only contact me with a return authorization number and a full refund. You can have your "quality" piece of jewelry back. I am ashamed by your business practices.
DO NOT DO BUSINESS WITH THIS COMPANY. FRADULENT ACTIVITIES! I have also purchased a ring, one of the stones in the setting fell out after I only had the ring for 3 weeks. mind you I only wore it a handful of times on special occasions. I sent it to the company for repairs, my ring was returned to me with a stone still missing and additional damage near center stone. I called the company 15 minutes after I received the package and left a message. Never received a call back even though I requested one, only received a short unpolite email. Even though they failed to repair it and make good on their policies they "refuse" to issue a refund. I was told they had to forward my email to a manager, I never heard back even though I emailed several times. I also emailed this Howard character who claims to work for them, he never bothered responding to me either. I do not believe in the high volume excuse, why is there such a high volume of complaints? Its worth an investigation. I am filing a bbb complaint and have also called the attorney generals office and am looking into getting the information into the local media to alert customers, especially in this economy in which were all trying to make it. I feel this company has SCAMMED me, provided GROSSLY MISLEATING information on their website and from the start set out to KNOWINGLY DEFRAUD people. After all if that wasnt the case, any respectable company would issue me a refund. I am looking for others in this situation with this company in the last 2 years. I was told by the attorney generals to compile statements and facts. If you would like to forward your statement please email me for information Nina Sejan @ topnotchproperties@gmail.com . It is time we try to shut this company down and prevent future fraud from occuring, within our own borders at that. Also I would advize anyone in the area to get the company information and sue them! I am very upset, I have never done business with a worst company.
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PLEASE LOOK CUBICJEWELRY.COM ON THE BBB WEBSITE BEFORE PURCHASING...I already submitted a complaint for this company but needed to state the above.
PLEASE PLACE YOUR ORDER NUMBER ASAP. WE HAVE FOUND FEW COMPETITORS POSTING NEGATIVE FEEDBACK ABOUT CUBICJEWELRY.COM, WE HAVE BEEN IN BUSINESS OVER 12 YEARS ONLINE AND OUR CUSTOMER SATISFACTION RAYE IS 98%. WE SHIP THOUSDANDS JEWELRY A MONTH AND TAKE CARE OF EACH CUSTOMER ONE BY ONE...HOWARD