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R
10:23 pm EDT
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DO NOT USE, EXTREMELY EXPENSIVE. Degrading manager response. I signed up for the service contract - 2 visits (1 for AC, 1 for heating system). We have 2 units so had to get 2 contracts. The 2 guys were knowledgeable and touched up a few things. Then came the shocker. They had to replace the capacitor on the outside unit. Their quote after the service...

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K
8:40 am EDT
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I used the services of the company Curtis Total Service couple of times. Two times their services were great, but the last time when I contacted them and told that I searched for the plumber, they started to ask for payment in advance and shocked me that the plumber was so busy and they couldn’t tell me the price time of his arrival. I wasn’t happy with...

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5:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

On December 14, 2006 we signed a service contract for a project with Curtis Total Service, Inc. The project included a retaining wall and a multi-flow drainage system in our backyard and a sump box, containing 2 sump pumps with battery backup in our basement. The payment terms that were agreed upon were 50% down upon signing the contract and 50% upon...

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