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R
11:30 am EST
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This review was chosen algorithmically as the most valued customer feedback.

This product lasted barely 25 minutes before it broke. It is made of cheap fiberglass which bends and breaks easily. Fiskars has stated that the item they had shipped me (through Amazon) was not the one I for which I wished a refund. It was pointed out in the course or several dozen e-mails to them that I had placed ONE order and received ONE product. If...

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ComplaintsBoard
J
2:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Fiskars sells several garden shears and loppers with a LIFETIME warranty. "Lifetime warranty" is in large print. We called because of a lopper gone bad. After we discovered and relayed its barcode number the following exchange happened. "What is the problem?" "Well, it does not cut well or through any more" "Have you tried sharpening the blades?" ("How are...

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