Gardeners Choice reviews and complaints

I ordered 4 V30018 Giant Tomato Plants for 10.98. I only received 2. I also ordered 1 V13382 Tomato Potato for 6.98.
I also ordered 2 G20802 Topsy Turvy Planter. I wasn't charged for the planters, but can't they tell me they don't have them anymore.
I have been on the phone trying to get this squared away, but I get is a man telling me to stay by they are on the phone with other customers or a busy signal.
I want my 2 giant tomato plant now and I want my broken in half tomato potato replaced now.
I was also charged to much for shipping.
Customer # 4845722. Reference # 10501
My bill was 17.96 plus 8.95 for s/h Total 26.91.
I want my items or give me my credit that is due me.
Thanks Sandra Raver

This company swindles people and they are smooth. I ordered a 2 for one deal (4 trees for the price of 2) it was supposed to be $9.98. They billed me $109.- and when called them (same day as I ordered) they said to call back in a couple of days and they would adjust the order. I called back in a couple of days as advised and then they said they already shipped the order (20 trees!) I said, "but I don't want 20 trees, I only want 2" They said, well just send them right back to get a refund (not so simple).

Well, 2 weeks later folks, I still haven't received even 1 tree and they have taken my money 2 weeks ago. I am planning to have my bank do an investigation so that I can get my money back.

i purchased a weeping japanese maple tree in april. as soon as it was shipped to me (and when i was supposed t0) i planted it. to this day it is still in the same condition as it was 4-5 months ago. i have contacted the co. two different times .the first time the co asked me to send additional info which i did. i did not hear from them and i emailed again . that was in june and july. it is now august and i have had NO luck at all and they do not respond to my requests. is there something u can do to help?

Company claims the order was placed by myself or my husband because it shipped to our address and our phone number was used. Gardeners Choice rep admitted no security questions are asked to veirfy that the person making the call is in fact the actual card holder. Perhaps Gardner's Choice has not heard of phone lines being accessed to make fraudulant credit card charges in addition to fraudulant calls. Neither my husband or I are gardners, we just mow the grass. If we wanted grass seed, fertilizer and the rest of the junk that was sent to us, we could drive less than 10 minutes to Lowe's, Home Depot or Wal Mart to purchase the same exact items for far less money and have them immediately. It doesn't make sense to order something in May that is supposed to arrive at the ideal time for planting (now Aug). It is over 90 degrees in Virginia at this time of year and no one is planting grass or adding fertilizer to their lawns. It is just too hot.

Customer Service is non existent. Both reps I spoke with were rude and abrupt. For me this is another indicator that there are so many complaints, the reps answer the phone prepared to do battle.

If you have a choice for gardening supplies, stay away from Gardner's Choice.

I am trying to reach them as if I have a new order to place. Still holding. If trying to get a rep. the line #2 is always busy. Frustrating, I just want the plants, don't like complaining. But I think I got ripped off here. I have emails them that are rejected and returned to me. I did put this on AMEX, so will be calling them to have them get me a refund. Beward using these people, could be a scam. I read other reports and did not head warning. But do get enticing emails from Gardener's Choice.

I bought 2 tomatoe plants and the seeds are not in the dam pot. It is time to call the attorney general office and complain fraud through the mail put a complaint in to the us postal, better business bureau they don't do much I R S TO CHECK THEIR TAXES wehat a joke they have been getting away with this for along time any more Ideas thanks barbara

I typed my e-mail wrong. This is for Gardeners Choice.
Sandra Raver
Thanks

I ordered some trees and plants from the Gardeners' Choice website (gardenerschoice.com). When the confirmation email had no useful information on delivery date, I tried the 'Check order status' link in the email.

However, I was unable, for two days, to sign in--no matter what combination of order number, name, email address, or zip code I used. So, I tried calling the (NON-toll-free) customer service number.

At that number, I tried the 'Check order status' option, and the call was cut off when I selected the 'Speak to a customer service representative' option.

When I called back and selected the 'Sales representative' option, the representative said she couldn't help, and said I had to check online or use the telephone 'Check order status' option.

I explained that I had tried both those options, and neither one worked. She said she couldn't help me, and hung up.

I don't know if Gardeners' Choice is a scam as indicated by an earlier reviewer or they've gone broke as a result of current economic conditions, but if you're thinking of ordering some nursery items, I'd strongly recommend you find another source. These people seem to have all the earmarks of a scam.

I need to start checking complaintsboard.com before doing any more business online.

I bought two tomato planters for a birthday present in the beginning of April. I waited for weeks, trying to call and email the company. I have never received any response and none of the phone numbers for customer service even lead anywhere. BEWARE...don't buy at Gardener's Choice. I don't need 100 words to say THIS IS A RIP OFF! I don't need 100 words to say THIS IS A RIP OFF! I don't need 100 words to say THIS IS A RIP OFF! I don't need 100 words to say THIS IS A RIP OFF! I don't need 100 words to say THIS IS A RIP OFF!

Ordered from this company (tomato plants). They kept going on and on, more tomato plants, pepper plants, etc. etc. You needed to press 1 for 1 order or 2 for a double order. They kept going on and on and I kept pressing zero BUT my husband is in the background yelling "tell them we only want one!" and each time I get another 1. They told me to go on their web site to cancel the order. I tried, but it said order was not processed - I go on this a.m. and the order has been shipped. Charging my credit card for $65.85. They told me my bill would be $10-.00 +7.95 Postage & handling. But that was for just the order, you had to pay another 7.95 for the free plants they were shipping with this order. But it did not end there. They added another order for $30.00 + 9.95 for postage & handling on this - which I did not order. Do not order from this company. I am also in the process of reporting them to the Better Business Bureau in our state as well as calling my credit card to issue a "fraud" against their bill me. DONOT GET INVOLVED ON THE TV ADS.
I have been dealing with this for 2 days and I will not be done - I have to refuse shipment because it is already shipped.

I ordered two tomatoe trees off the tv, I received the trees with no invoice but my credit card was double charged and my plants died.I've been trying to contact this company via phone, no one answered the phone. I will suggesst that no one ever order from this company.

I recently purchased some tomato plants from Gardeners Choice. It took over a month to get my order and when I opened the box containing the tomatoes they were all dried out and ultimately died. When I attempted to e-mail them my e-mails were returned. I then attempted to call them and was put through a long message system which ultimatelt ended in a busy signal. ( No message system) So save your time and money. Purchase your plants elsewhere.

I ordered 6 Rainbow tomato plants on 02/17/07. On 04/11/11 after I sent 2 e-mails to customer service concerning my order I received 6 dead plants in the mail. I e-mailed them 3 times. Wrote a letter to them and requested a replacement or refund of my money. I haven't heard anything and it is 05-09-07. This company shouldn't be allowed to operate at all in any state.

I orderd six trees from this company did not recieve them . would like to know when we will be getting thim, or a refund.have less than two weeks to plant. merle waldorf email merlekw@comcast.net

Overcharged $33.96 for plants not delivered. NO itemization on order to show any back order or ANYTHING TO SHOW MORE ITEMS COMING!

Item was purchased via the web, listed as a Strawberry Tree. When they arrived they appeared to be in a dormant state, brown and dry. I was not the only person to buy one to try, and the others all got brown and dry trees Too!

In Feb I ordered 4 tomato trees. Here it is May and no plants but my check has cleared. Their phone is always busy and they will NOT reply to e-mails.

I as well received only little pots of dirt and after a month not even a sprout of growth. I tried numberous times to contact them and finally went to my bank filled out a few papers and had the charges to my account reversed. All I had to do after is show I shipped the "defective" product back to them. I did all the dirt in a ziploc bag. I will never buy one thing from this company again.

Sucker

I too am a victim of the Gardeners Choice scam. I ordered grass seed and it was not shipped untill after I sent a third email asking to cancel my order and contacted my credit card company. I too tried many times to get through to their "customer service". What a joke I did get a real person once and was told my order had been shipped but had no tracking #. The order did show up, but I refused it and had already disputed the charges. I have never had an answer to any of my many emails and no refund to date. It has been 3 months since my order. If you try to call the customer service line you get a busy signal, luckily the M/C will deal with them. If you refuse an item just make sure you get a slip from you mail carrier. My best advice is buyer beware!