Designer Brand Outlet reviews and complaints

This company doesn't delivery your purchased item. They take your money within a few days and DO NOT DELIVER. They are also uncountable via phone or email - they will never return your calls.

DO NOT BUY FROM THEM! ITS A SCAM!

Fraudulent company - DO NOT do business with this company - they will charge your credit card but you WILL NOT receive anything. Nor will they respond to your e-mails or phone calls.

I made complaints against this company in September 2007 I also contacted Google by email asking them to do something about this company I never heard any thing back. I did get the dress I ordered 6 weeks after the event I ordered it for.

I too have been totally taken in by this company. Though they sent me my order, they have failed to issue a refund for the return, and they have not replied to more than twenty phone calls and dozens of emails. They are a fraudulent company, no doubt about it. I have reported them to the following: Thawte, their credit securer, the Australia Consumer Association and the Australia Office of Consumer and Business Affairs. I am also going to contact my bank and Visa. They need to be stopped.

Has anyone been successful in contacting them at all?

Hi laura, my dresses never arrived despite several emails and calls - i recently sent them another email and have had a reply saying I will get a refund, I have vowed to shut them down if I don't either get the items or a refund, I am so annoyed by them, I previously got a dress from them that came without any problem. I recommend you persist with them, threaten to
report them to the police, we could get their website shut down, its also important to put as much info as possible on the net about them and their poor customer service so other people don't try and buy from them and get screwed over

I purchased a dress (1 only) from them and it arrived on time and the dress was what I expected. You should speak to your bank & email them again to get it sorted out. Show them the money is deducted and that you have the order details from them etc... I had absolutely no problem at all. You avn always go on a current affair too.

Designer brand outlet are a terrible company, I ordered 3 items from them, only one arrived, they charged me for 3 -can't some thing be done to shut them down, i have tried contacting them by email/phone, you get no reply.. If anyone can help me shut them down please contact me.

Not only does this Comapny not deliver- they sell rip off designs. I brought what I believed to be a Chloe dress, to find out it is in fact a Peter Som dress

Yes I would have to agree. This website appears to be fraudulent. If you are considering purchasing items from this website consider viewing feedback courtesy of ebay. This company took my money recently and I am still yet to receive my purchases. This company is not contactable despite having a service telephone number and various email addresses. Some women are still waiting for their purchases five months later. This company has been reported to both the Australian Department of Fair Trading and the ACCC.

Respected Sir,

I have submitted required forms long back to transfer PF of my last 2 companies with my current PF account.

That old two companies are :

Kean India Ltd. (PF account no is : DL/19688/1456)

Polaris software lab ltd. (PF account no is : HR/GGN/26309/969)

My Current Organization is :

Computer Sciences Corporation India Pvt Ltd. (CSC India Pvt Ltd).

My Current PF Account no is : TN/52878/0004399

Still PF amount of my last two companies is not transfer to my current PF account. (TN/52878/0004399)

Can you please let me know what is the status ?

Please provide me the information.

My Name is : Unnat Upadhyay
My Emp id is : 1105623 and

Regards,

Unnat
[protected]

i order a dresses for 5oo euros...never come...and no money back...terriblle...dont buy from that company...

Wow! I order 2 dress form this cite in Jan '08 I received both dress fairly quickly and they were both really nice. I was actually trying to order again and found the site has been shut down. I can't believe to hear so many people got scammed! What a shame!

I seem to have been really very lucky. I ordered a dress which arrived really quickly (just over a week) shipped to the UK. It wasn't for me but for my bridesmaid, who says it is truly beautiful, and she is thrilled. She does doubt it is a genuine Chloe dress, but it is lovely, and I guess that's the main thing. I'm really sorry to hear that you've all had such problems.

I too tried to purchases a dress from this company back in Feb this year. The dress was deliveried some 5 days later, but unfortunatley it was too small - sizing was very questionable. I returned it as per instructions, however I never received a replacement. I continued to send emails, weekly for the last 4 months and I finally received a refund to my credit card. But I would never purchase from this company again. Some times you just have to persist...

I made a post last night after reading all of the complaints. I have dealt with this companyy once before and scuccesfully received my purchases and even was refunded correctly for a garment I sent back.

I then purchased another dress and it took ages to arrive yet my cc had been debited. After reading all the post I freaked out and thought I too had been ripped off. Thankfully I had not and recevied my dress today in top condition. Therefore I am withdrawing my orginal complaint. i have no problems with the company.

I have had exactly the same happen. I paid last Nov and still have not received any feedback nor any clothes. I have taken them to dept of fair trading. I had ordered 2 dresses that I have never seen.

Both my daughter and I have purchased from Designerbrandoutlet.com and have received our dresses - which were lovely and definately not fake.

We live in Portugal and I did have a great deal of trouble getting my dress out of customs - but it was shipped from the supplier very quickly! Maybe the problem is the items seem to be shipped from China.

That being said I did try to look at the website today and could not get access to it - so maybe they have closed!

I did receive a dress, but a different size to the one I ordered. They have not replied to any e-mails, and they never reply to the phone. I have not recieved a new dress the correct size, or a refund.

I did receive a dress, but a different size to the one ordered.
I have sent the dress back however they have not replied to any e-mails, and are uncontactable when you ring the number on the website. I havn't received a refund yet.

I ordered a dress from this company on 15 March 2008 and they took my payment immediately. I received an email confirming the order and then another email two days later confirming that they'd shipped the dress. Wrong! They hadn't shipped the dress - they are a con! They cleverly quoted a TNT tracking no. (which wasn't a TNT consignment no.) I even asked TNT management to confirm if they were a customer (no they aren't). I left numerous messages and emails with no return communication.

I eventually googled their street address and the neighboring address - rang the business next door and they'd never heard from them. Gulp! Then I found this website and all the comments from others who had been ripped off. Do not buy from this company!

purchased a product from www.brightsmiles.com on the 6th march 2008 ... it is now the 7th of october i have still not received anything. i paid through paypal... they took my money ... now they wont reply to my emails at all...

I placed 2 orders about a year ago, 1 of them I recieved with no problems I thought I found the best site ever lol.
Then when I placed the second order it never arived, left msges on msn, tried calling and sending emails... Now I see the site is down lol did anyone have any luck with refunds?

I purchased three dresses. Sent all three back to China. 2 required exchanging as sizes were incorrect and 1 required refund I didn't want it. I recevied the 2 dresses back in correct sizes and the refund for the third was u through with no problem. iIhave sinced purchased another dress and have recived nothing. All e-mails are bouncing back and I am $185 out of pocket. It has now been over 3.5 weeks. I have no idea what is going on. I was really happy with the service and shipment was quick...Don't understand why they have now starting ripping people off...They do lie the dresses do come from China, they are not an Australian co.

OMG.. i almost make a payment of USD600, -ish to this internet shop! I already put all my cc details., but i didnt continue the purchase as I FOUND THIS SITE .my goodness what would happen to it? will they misuse my cc info?

It took nine months of constant haranguing, but DBO finally credited my account in late May of this year (started back in September 2007). Got the same run around as the other posters...fake courier tracking information, extreme difficulty getting responses. One of the few replies I received explained that the courier service was at fault and trying to charge DBO a large sum of money to return the package to DBO when it was "undeliverable" to an address that bore little resemblance to the one I'd provided. I think DBO relies on the fact that people will just give up trying to get their money back because they can't ever reach anyone at the company. I feel incredibly lucky as admittedly I was ready to just give up.

i strongly disagree with these comments, i've received several dresses from this company, never had any problems.

I reorted this company to Google 12mths ago.
I never heard any thing back from them & nothing was ever done to stop this company.
I did receive the dress I ordered 6 weeks later.

Ordered on 12th May and paid extra for courier delivery as dress was needed for a special occasion. It is now 27th May and no dress has arrived. Company does not respond to my emails and customer services number is a voice mail. Despite numerous attempts to get in contact with the company, they have failed to respond. Now suspect this is an illegal website and would strongly advice potential customers not place any orders with them. I have reported this to my bank who are investigating whether they can take any action as it is a non UK company.

I ordered a dress from this website 2 weeks ago...I have not recieved a receipt, a tracking order, nothing and judging from the comments other people have left I will neither recieve the dress I ordered. I have emailed them every day since and called 4 times but have had no luck whatsoever.

The website looks so official and reassuring to a nervous internet buyer like myself and I am so so dissapointed and annoyed with myself that I have been scammed by these terriable people! It will make me think twice before buying anything online again. I cant believe it!

Is there anything anyone can suggest to do about this terriable, terriable scam? Surely this cannot keep happening to people?!

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Well i have actually ordered and received a dress from DBO and was so pleased with everything, so much so that i wanted to buy more off them, to my horror and huge dissapointment i couldnt connect to their site. Im thinking relax guys they do deliver and their dresses or whatever you buy are infact beautiful and of high standard and indeed very designer, so maybe they are experiencing some problems at the moment im sure they will deliver once they fix the problem. i have no complaints with them I LOVE THESE GUYS!

I also paid for two dresses which never arrived, its been 6 months now. I sent numerous emails to all thier regestered email addresses, called all the telephone numbers provided and attempted to follow up on the 'tracking number' they provided me with for my order, only to find out it was false. In the end I just went to my credit card company and claimed never to have made the purchases, at which DBO had the nerve to claim they sent, alhtough they were unable to supply any proof of my order being sent (because it never had been) so they money was eventually refunded into my account. I suggest others do the same as I did and have the money refunded from this fraudulent company. ABSOLUTE SCAM ARTISTS!

I did receive my dress from The Designer Brand Outlet but the zip was bust so I had to pay an extra £30 for a dressmaker to sort this out. I do love the dress but my emails of complaint to the company have been unanswered and though I'd love to order from them again I now have no trust in them delivering the goods next time. It looks like I was lucky to have got my dress at all.

omg i so agree about this! i checked out the site myself.. there's a bunch of famous looking models.. it just doesn't look real to me.. if there's no real number to contact and no location how is the place gettin everyone's money? why cant someone turn these people in and see where the money is going? i'm sure the police could look this up cuz there has to be a physical place where the money is actually going. unless that's a scam also.. but i dunno!.

Thank you for this information I was just about to place an order.
Im glad I check the complains first.I won't bother to order now.

Same! Never received 2 orders that I placed. This site needs to be shut down. Horrible.

I had the same problem with them...started in September 2007. Bogus tracking and shipment info. DHL indicated my package had been delivered but to another state, unknown address. Last heard from DBO in October 2007, when they sent the following email responding to my question about the DHL issue: "I believe the admin people are trying to resolve this . It is not a shipper error as we automatically print the labels from what you typed in which is correct. It is certainly the fault of the courier either DHL or their agent that picks it up at present DHL arte trying to charge us a significant amount for the return as well. Please be patient im sure it will be resolved." Never heard from them again despite monthly and then weekly attempts to contact them. If we could find a way to report and shut them down I might not feel so bad about having lost my money to these scam artists.

i was just about to purchase a dvf dress and i decided to check if there was any complaint about this web site, i am glad i did check, you may want to check bizrate as they have advertise for them. i googled diane von furstenberg dresses and bizrate shows different places to get them including DBO. goodluck

Same problem here, still no dress after 6 weeks. The track and trace number is bogus and they won't aswer to mails or phone calls. Does anyone know how to report this company so the site is shut down? I think this is a pressing matter as more people get robed every day!