Direct Heating and Cooling reviews and complaints

I experienced a similar situation with Direct and filed a complaint with the Florida Department of Business and Professional Regulation. To date, I have not received a response. I do however, suggest that any "Victum" of the this alleged Cape Coral company pursue local, state and law enforcement complaints when applicable.

Bob
Port Charlotte, FL

Second post for today. The unit failed today. Called Direct at 4:30pm. Someone arrived at 11:pm, no problem. They find the compressor has no freon in it. They say it will cost me $385.00 plus a service call charge because it is after 11:pm. I asked where did the freon go and they say someone probably stole it. Hello! We have a service policy plus the unit is only about 17 mos. old..

These people have tried to sell us new ducts 4 months after the unit was installed. That was a specific question I asked when I was buying the unit and was told we will not need new ducts. When I mentioned this to the service people tonight they said" I probably would not have bought the system at all if I was told I needed new ducts at that time" . They cannot have it both ways. I consider it very dishonest. Could tell more but not now.

I had them leave and will call a local contractor tomorrow. I WOULD BEWARE AND CAREFUL DEALING WITH THEM.!

I have similar history. We bought a new system a little over a year ago so we are going to be involved like it or not for awhile. This is one of the newest systems on the block and have the most problems. Every time they come they try to add something else for a lot of money.

Last visit I asked the tech to write his recommendations and cost of the service he recommended on receipt he gave me. When he gave me the receipt that info was not on it.

Been told there are new owners and the bad guys are gone. We shall see! Never thought I was this easy to trick. Oh well.

We just discovered that my elderly mother-in-law got scammed by this company. Her neighbor gave her a coupon for a free duct cleaning. We discovered that she was instead sold a new air conditioner to the tune of $5, 000+! Her air-conditioner was working just fine. Being elderly, she was easy prey for this company. The customer service and Mitzi were of absolutely no use. We will be pursuing legal action against them as soon as we can reach a lawyer. THESE ARE THE KIND OF PEOPLE THAT YOU HEAR ABOUT ON THE NEWS WHO TAKE ADVANTAGE OF THE ELDERLY and most certainly anyone else that they can. I can't urge you enough NOT to do business with these souless creeps.

The service contract with these guys is a complete scam. Everytime they come out, they will find something wrong - EVERYTIME. On one of the service calls, they opened the blower unit in the garage to inspect the coils, and they never re-taped the unit when they closed it up. The unit was leaking cold air in the garage. On the last service visit, they told me I need all new duct work at the cost of $7000.00. I called another company for a 2nd opinion, and they told me that there was nothing wrong with the current duck work. They even guessed and told me that Direct Heating and Cooling told me to replace all my duct work. Stay far away from this company. Check all the complaints on line and with the BBB.

Be warned, do not have anything to do with this company. Do not let them in your home. My air conditioning system worked great until they got involved and told me I needed a whole new system, which I did not. I have reason to believe they did not perform services as implied and that for some reason my system abruptly stopped working after they provided what they called service.

These guys will bend you over go elsewhere .They have a BBB rating and you will see why after you use them 76 complaints tied in with direct heating

bunch of ### worst ac company in lee county that is probably all of florida stay far away from these guys

Unfortunately, most people are unaware of the telemarketing laws and regulations and, unfortunately, the representatives calling "repeatedly" are merely doing what they are paid for and instructed to do. FOR ANYONE who receives sales calls that they do not want, a good start would be to take 5 minutes of your time and register on the national do not call list at 1-800-HELP FLA, otherwise, more than likely you WILL continue to receive calls, as phone lists are re-populated on a regular basis and, regardless of whether or not you tell a particular company to stop calling, if you are not on this list, guess what? New list, no notes, you're gonna get a phone call. CALL 800-HELP-FLA and stop wasting telemarketers time by calling you when you don't want them to because, believe me when I tell you, they don't want to listen to an angry homeowner anymore than you want to hear their sales pitch. In this economy, EVERYONE has the right to work if they are able to find a job and, if an angry consumer is too lazy to make a simple phone call in order to separate themselves from the sales process, then you might want to consider turning off your phone service altogether and see how that works out for you.

These guys, DIRECT HEATING and VANS HEATING repeatedly call my house (more like harass) about every other day and this has been going on for more than a year, now. I didn't actually think they were a legit business, so now after reading the comment above I am positive they are scam artists. Beware.

In the process now. I thought I was consumer savvy and that they were trying to mend their ways. I called them because I thought I was under warranty. Partial repair done. Did'nt pass inspection .
Does anyone know who in the State of Florida should they be reported to.

They called us out of the blue as we had never used them before pushing to sell us their "check-up special" for $34.95. Said they would have someone over to our place in a few hours. I usually am a little suspicious of these types of calls anyway but thankfully I was online and saw complaints here and elsewhere online. Strange that not 15 minutes after we said no thanks, another company named Van's called with the exact same offer. Hmmmm, maybe same owner or somehow related.

Their telemarketing tactics lead me to believe they were probably incorporated under another name, changed things up but kept their list of victims. You see, I had the same experience with another company a few years ago (name of TSI maybe?) where the guy came out, opened up my a/c unit (while I was watching him) looked around with his flashlight and closed it up. Went outside, looked at the unit, sprayed it with a hose for 15 seconds and asked me how I wanted to pay the $34.95. I laughed in his face and told him to get off my property. When he tried to get tough about it, I showed him the ad that said 16 point check-up and asked him if opening and closing the panel on the air handler counted as 2 of the 16 points because he didn't do a damn thing. He then tried to sell me a service contract. I told him to leave before I called the cops. What a joke some of these guys are. Luckily, I know to watch them and to not trust the ads or telemarketing calls.

We purchased a "NEW" system from these jokers in August 2008. We found out it was not new. When the cool weather came, the heat didn't work. We were told the part was warrantied, but were charged $160.00 labor for a 10 minute job & waited 4 days for them to put it in. Last summer we had to call due to lack of cold enough air in thesystem . Needless to say, we called another, HONEST company! Now May 2010, no cold air at all. We called back the good company & have found there is a leak somewhere in the line of the Puron/Freon. The cost could be high depending on where the leak is. All we could do is refill the system & must wait a week, then have our excellent "air guy" make a determination. WARNING to all! Never use these crooks for any reason! They should be shut down!