Monarch Utilities reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Monarch Utilities
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water service
I have lived with Monarch Utilities as my water provider for 7 years. There have always been problems with water pressure, water being off for hours, dirty water, or water so chlorinated it burns your skin. In the last 2 to 3 months it has become ridiculous. the water is frequently off, when it comes back on my pipes are nearly blown out with air pressure...
Read full review of Monarch Utilitieswater supply
I have been a customer of Monarch Utilities for over 10 years. They are the worst Utility i have ever dealt with. Their customer service is horrible. When you call in their reps are robots and have no empathy to whatever your problem is. I went on a vacation for 2 weeks, so I did not see the bill. They send a notice and then cut off our water? 10 years of...
Read full review of Monarch Utilitieswater service
Monarch operates the water system for a small community in which I own a vacation rental property. First of all, we pay over $115/mo for basic water, plus additional for each 1000 gallons used. Despite paying this premium, we continually have water quality and water pressure issues. The system uses a pump to create pressure (rather than a water tower, which...
customer NON- service
Took 3 weeks to get service turned on, customer service was rude and no help. looked at my bill, $107.00 misc. adjustment fee, what the hell is that? Piracy!!! talked to one Gary Rose [protected]@swwc.com - Biggest [censored] in the buisness world!!! had them fix a leak on their side of the meter, and they Broke my pipe on my side!!! them the [censored] technician...
Read full review of Monarch Utilitieswater bill
I have had monarch utilities for water service for 5 years and had nothing but trouble with them. I wish there was an alternative, but for me there is not. Several times I would not receive a bill, then the next month I would be charged a late fee. So now if I don't receive a bill I send $100.00 to cover it. But the latest scam is they rejected my bank...
Read full review of Monarch Utilities and 3 commentsWater service
This utilitity company takes advantage of rural Texans by overcharging their custoners. Their monimum monthly rate in Raywood, Texas is 4 times the rate of other utility providers including the Ames Minglewood Water supply Corp., the City of Dayton and the City of Liberty. They do not read their meters monthly which results in a outrageous bill in one month...
Read full review of Monarch Utilities and 1 commentMonarch Utilities-WATER
We have to do something about Monarch Utilities. Knowing that we have no other option as to water utilities, they take advantage and overcharge. Some months it appears, they don't take the readings, charge the base amount, and then a couple of months later, we get this outrageous bill -this time taking the reading, and appearing that we used an exaggerated amount of water 12, 000 GALLONS, where all the other months are in average of 4, 000 to 6, 000 GALLONS. REDICULOUS! We need to have other options for WATER services in Blue Mound.
The complaint has been investigated and resolved to the customer’s satisfaction.
Nothing but trouble
This company supplies water to our subdivision. The trouble started back in December of 2007. They disconnected my neighbors water to turn on water at one of my properties. I have continuously made contact to try to resolve this. I am continuing to get several bills for the neighbor that is next door to mt rental property and also for a residence that ha...
Read full review of Monarch Utilities and 17 commentsGiving a Voice to Consumers
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To "Blue Mound Resident" (single mom with one daughter). Your complaint sounds like mine word for word, I lived in B.M. for 12 years. The only difference with me now is that my daughter is grown and moved out and I'm STILL paying the same. I have neighbors as you that pay the same as me with 4 or 5 people in the house. It's disgusting.
We finally got the "late payment" problem worked out (see previous post) but not until we involved the Fraud Dept of our bank. Then, miraculously, Monarch found the payment. It took another week for them to apply the credit and two weeks to refund the $5 late fee and to clear our record. I asked for (twice), but never rec'd, a written apology (I'm not surprised). Then, I read that they won some award for great customer service from the city of Irving! Really?
yes we are over charged for our water . with a bill for 65 dollars just for water is not right. Big city water is not that much. If it was for trash and sewer it would be understanable. why are we paying for work they are doing in other states. Time to dig my own well
Im a single mom with one daughter. We hardly have cloths to wash, nevertheless our waterbill is the same of my neigbors that have 4 teenagers and 2 adults. I dont comprehend why its so difficult to lower the rate of water. My mother lives across town she pays $58 for garbage and water! I pay $160 even if I dont stay at my house.
Its obviouse that the integrety of Monarch Utilities is non-exsitant.
I am in agreement with this.. there ripping people off Ive been spending alot of money on that nasty water that smells and taste funny.. and they will turn you off if your late or even short a couple of dollars.. we need a new water company in our area!
We have a business in Roanoke on the Monarch water system and they have done the same thing to us. We have gone 'round and 'round with them about not reading the meter, charging the base amount, and then sending an outrageous bill. The lastest thing is that we just got a Notification of Service Termination because they "did not receive payment for a bill due 1/22/11". The check was sent on 1/11/11 and cleared our bank on 1/14/11. We are having to jump through hoops to prove that we paid the bill! They screwed up and we are bearing the brunt of their mistake. Too bad we don't have another choice in water systems.
We are a family of three and they got us for $200, 30, 000 gallons of water in one month and we dont have any leaks either. I cant think of anything but to contact state rep and BBB. Do you know of anything else?