Dormia Mattress reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Dormia Mattress
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Beware
Dormia & their collection companies are making false allegations of me sending wrong information about me regarding me stopping payment on their inferior products. woww what desparate losers trying to save their fraudelant image.this company should be run out of business. you can read the hundreds of complaints from all the customers all over the internet. my credit is fine & i pay all my bills on time. i wonder what drugs they`re taking lol lol. the government should intervene & investigate their very unethical business practices. dormia is marketing their product under somnis sleep systems & other outlets, but beware some stores have the former dormia employees working for them.
The complaint has been investigated and resolved to the customer’s satisfaction.
POOR QUALITY
Mattress starts to sag within 3 months. One year later it has deep troughs on each side with a mount in the middle. I only weigh 130 pounds and my side looks as bad as my husbands! Our old mattress that was 20 years old looked better and offered more support than this one does after one year!
Spent $2200 and now one year later we have to buy a new mattress.
Don't pay even $. 01 for this peice of junk!
The complaint has been investigated and resolved to the customer’s satisfaction.
I WENT TO SEARS YESTERDAY & BOUGHT A QUEEN SEALY & ASKED THEM TO TAKE THAT LOUSEY MATTRESS / BED IMAGINATION QUEEN WITH ALL THE SAGGING & BAD MOTORS TO THE DUMP AFTER THEY DELIVER ME A QUALITY SEALY BED.
lol maybe lol lol it's lol a bed lol lol that works lol great lol lol lol for us lol lol.
LOL YOU PROBABLY DON`T EVEN OWN A DORMIA MATTRESS. LOL LOL OR MAYBE YOU`RE JUST STUPID OR YOU WORK FOR DORMIA OR SOMNIS SLEEP SYSTEMS.
Yup, still use it and works great. No complaints.
THIS IS DEC. 2010 YOU`D BETTER CHECK YOUR MATTRESS AGAIN. THEN TELL US HOW WONDERFUL YOUR DORMIA MATTRESS IS ~ LOL LOL
My wife and I purchased a queen sized Dormia mattress back in 2004 and have not had ANY problems like this. I weigh about 210 and our mattress is still as supportive and in the same shape it was the day it was delivered. I am not sure what happened with these folk's mattress, but we have loved ours since we first laid down on it.
We did have a problem with the box-spring breaking back in 2006, but was shipped a new one under the warranty with no questions asked. (We literally called and told them about it breaking, they confirmed the address and said a new one is on it's way. It was that easy!) It does seem their customer has... deteriorated since the bankruptcy, but the product we bought from them has left us 99% satisfied (-20% for the box-spring, +19% for the great service in response to it).
Bad product, bad service, no recourse
Having bought a Dormia Mattress in Dec 2008 and trying to get service since March 2008, I am quiet distressed. Now I find they are in Chaper 11, so as I see it I have no recourse. I am stuck with an inferior mattress, which we are currently using on the floor because it is worse on the inferior "platform".
There is one glitch in this matter! We took advantage of the 12 month, same as cash offer and to date still owe $1300 on this disaster. Are we within our rights to stop paying? I think so!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have read all the stories and I have had the same problems, one of the box spring is bigger than the other, the mattress sags, the remote doesn't work and not one thing I can do about it. I had called them early on when I bought the split top King size bamboo mattress because the remote was not working and they informed me that I would have to pay some ridiculous price to exchange. After paying $3500. 00 for this mattress I thought I would never need a mattress again! Unfortunately, I 'm stuck with this piece of garbage for another year or so and the worst part is that there is nothing we can do about. Next time I will be more demanding and careful in my purchase.
We purchased a Renassance Split top King Mattress which we paid over $5500 in 2003 and we still love it. I have had no problems with it. It's 2015 and I still enjoy it. Shocked to read about all the complaints and problems. Good luck to you all.
they have 5 unresponded complaints at the BBB
We should all get our money back. This bed is not the best, definitely the worst. It feels like the mattress has hardened and gives the worst pressure points. Any suggestions?
My mother pruchased a Dormia and paid cash. She had bone cancer and was looking for a comfortable bed. They broke it setting it up, and returned. It has the wireless remote. The matress is HORRIBLY uncomfortable and now none of the controls work. We suspect the "box" but alas...there is nowhere to get parts, nor anyone to repair. What a hunk of junk at a BIG ticket price!
bought this mattress in 2006. I hate it! we paid cash for it and was told it was top of the line. Now we slide to the middle in a deep crevice and you can hardly move out of it. I feel we were cheated and would love to do something about it but feel we have no recourse since we paid for it totally. I did not know about their bankruptcy until today. Is there anyting we can do?
jeri
MY GOD! How can we file a class action suit? This was to be the best mattress, that was guaranteed not to sag with the greatest memory foam. I cannot believe that this turned out to be such a farce with no strength in their warranty. My back is killing me and I am pissed. I do not know where to start going after them. They don't respond to anything.
I read everyone's stories and have the same one! I just found out about their bankruptcy. We purchased our mattress in 2007 with a 2 year same as cash credit and we fulfilled our obligation. I did file a complaint with the FTC but wonder how we can all file a class action lawsuit even though the company has filed bankruptcy and sold?
My problems are similar to the other complaints, I can add a few new ones. I purchased a Queen adjustable. The bed they shipped was a wired type and it should have been remote cont. The split type mattress had a big spot on the bottom that looked like it had been wet. They actually picked up in 2 wks. these products. On delivery and pick-up the delivery man noticed that the new mattress did not weigh as much as the one they were picking up. On inspection the new mattress (same model) was about 6" Less thick We called the store. We were told it would be replaced. We had the defective mattress about 2wks waiting for pick-up when we found a new problem. Using the adjustable bed the split top mattress would separate at the top further and further, one night my wife rolled over to the edge and there was nothing under the mattress, she fell off the bed. She wasn't injured but it really scared her. Three days later she had a Stroke, we think it was related. We called the store wanting to know when they were going to get the exchange taken care of and told them the new problem. They admitted they had a few problems with the mattress separating. I said I wanted them to pick up the adjustable bed and change mattresses to a standard with a normal Box springs. They agreed. The manager wanted me to try a different mattress, if I didn't like it I could go back to what I ordered originally (not adjustable) I said OK. They delivered the new mattress and forgot the box springs . I called the store, they said to keep the adjustable frame and use the new mattress to see if I liked it. OK--Three days later I went to see the Manager and told him I did not like the test mattress. He said he would ship me the mattress I wanted with matching box springs and pick up the Adjustable frame and mattress.Issue me a credit and re bill for the new merchandise. He made out a work order for the new items. Delivery in 10 days. Two wks. then 3wks. went by no delivery, they were having trouble with the delivery co. I was told. I gave up sent a fax. to the manager to cancel entire order, pick up the defective and mismatched set, and issue full credit. The manager said he was sorry for all the problems that I had and he would take care of it. A week later I called he said some changes were taking place in the Co. and they were moving the store. I was to call back in a few days, and he would let me know on the pick-up. When I called back the store was closed. I called another store to get them to handle it and they refused. No pick up was ever made, no credit was ever given. I also was on the 24 Mo no payment plan. I have paid no money, I have filled in writing all disputes with Dormia, their credit co. and two different collection agencies they have given it too. One of the collections agencies reported it to the credit bureau, which is illegal for for any account that has been disputed, The bill was $4700.00 This weak I received a letter from one of the collection agencies saying they would settle for $2350.00 I called and talked to them. I said thank you for the offer but no thanks. I do not have the merchandise you are billing me for and what I do have was defective. It should have been picked up and my bill should be Zero. They said they would refer the information to Dormia and I wouldn't hear from them again. I have no idea what they will do . There merchandise is in storage, because you can't use a flat mattress with an adjustable frame.
Do not buy Dormia. They do not honor warranties.
I bought a Dormia Radiance in 2008 with a 10 year full warranty, 15 year additional prorated. In 9 months I had terrible back pain from a pit in the bed, that immediately disappeared when I stayed in a hotel. Pain reappeared the night I came back. Warranty claim denied: insufficient evidence.
Beware of Dormia Mattress!
(Keep in mind that every time I call customer service, I have to wait at least ten minutes to talk to someone, sometimes longer.)
Received mattress and support box on 3/10/08 at 12pm.
Called customer service that afternoon around 1pm to complain about quality and size and that I wanted a refund and to return both items. Was told to call Christine, the woman who sold me the mattress. Called her number, left a message as she was out of the office for the day. Expressed my dissatisfaction and my desire for a full refund and wanted to arrange a pick-up for the products and would she please call me back when she got in the next day.
Called back 3/10 around 2pm and asked for a manager, as I did not want to let this go on too long. Was given the extension for Jim Stanco, VP of Sales, got his voicemail, left a message similar the previous one.
No calls returned that day.
3/11/08
Called Christine at 12:30. Her hours are 12-8pm. Someone named Ed answered her line and said she was away from her desk. I explained the situation to him. He asked me if I had called customer service and I told him that I did and they told me to call Christine. He seemed very sheepish and said he would give her the message. I told him to tell her that I expected a call from her today.
As of 1:30pm, I had not yet received a call. I called customer service and explained the situation to them again. I was told that I could return the mattress, but it would cost me $199, unless I could find a cheaper way to do so. I balked, as I was not told this when I made the purchase, and decided to wait for Christine to return my call. Nothing. At 2:00 I called customer service and asked to be connected to the extension for Jim Stanco. I left another message with my information and told him that I wanted a call back and that I wished to resolve this situation before the end of the day.
3:00 I called Christine on her direct line, got her voicemail and left another message asking her to call me today.
3:45 Have gotten the sinking feeling like no one is going to return my phone calls. Checked the Better Business Bureau and saw that Dormia has an unsatisfactory record due to unanswered complaints. Called Jim Stanco again, got his voicemail (surprise surprise) and left yet another message asking him to call me, told him that I feel like he and Christine are avoiding me and of my discovery about their unsatisfactory record with the BBB. Asked if he would please return my phone call, and that I wanted to return the boxes without a fee and that I wanted it resolved as soon as possible.
5:20 Called Christine again, direct to voicemail. Her phone is not even ringing anymore. Left her another message and asked her to please call me, that I had called Jim Stanco also a number of times to no avail and that I felt like they were avoiding me. Called Jim Stanco, got voicemail. Left him a similar message.
5:45pm Decided to take matters in to my own hands and called the CEO, Michael Zippelli at [protected] x710. I got his voicemail and left the following message:
"Hi Mr Zippelli, my name is ____ and I recently purchased a mattress set through Dormia. I received the mattress set yesterday and am completely unsatisfied with what was sent to me. I called back to try to get the items returned and have received zero response from both the sales lady Christine ____ or the manager Jim Stanco. I have left numerous messages yesterday and today and heard nothing. I want the mattress set to be picked up by Dormia and a full refund for the items. I was told by a customer service rep that I would have to pay a $199 shipping cost which was never disclosed to me at sale time. I feel that Dormia should pick up the pieces at no cost to me. I know you are the CEO of the company, but I have to say that to me the quality of the mattress was terrible. The support foam is very soft and provides no support. The memory foam as of today is barely two inches, and the Deluxe 10" model I ordered is 8 inches in width. I do not want the mattress and because I have gotten no response from Christine and Jim, I am giving you a call to see if you can help me with this matter. My phone number is _________.
I will be around tomorrow after 11 am if you could either call me or have someone else call me to take care of this situation. As a customer in good faith, I feel like I deserve a response and some action. Thank you."
3/12/08
No response as of 2:15pm from anyone at Dormia.
2:20 called Kimberly Washington at [protected] ext. 720. She is Head of Customer Service and left her a message explaining my situation and the fact that no one at Dormia has returned any of my phone calls and would she please call me today because I would like to get this situation taken care of.
2:25 called Michael Zippelli again. Left message that I had not heard back from him and was hoping to hear from someone at Dormia today so we can resolve this situation.
3:20pm Called Jim Stanco again and left message explaining that no one from Dormia is returning my phone calls, that I am getting upset about this situation, that I am documenting all my calls to Dormia and their lack of response and that I am going to get in touch with the Better Business Bureau if I did not hear back soon. I told him that I am going away next week and want to get this situation resolved before then.
3:35pm On a hunch that my phone number was being blocked by Christine, I decided to block caller-id before calling her once again. Lo and behold she answered. She said she never got any of my phone calls, and that she always returns her calls. I told her I called a bunch of times and she said she never got them. I told her that was interesting considering I called her direct line and got her voicemail each time. I told her of my dissatisfaction with the mattress and she asked me if I had called customer service. I told her they told me to call her. She was surprised. I told her about my wanting to return the mattress and she told me it would cost me $199. I told her I should not have to pay for something that was not correct to begin with and that even if it was the correct mattress, I should not have to pay to return such a poor quality product. I also told her that she never told me of the policy. She began to argue with me and told me I should have asked. She said, Should I have told you that the mattress was yellow? Not one word of concern for my dissatisfaction with the sale. She told me that she would connect me with customer service because they were the only ones who could handle returns, and I had no choice but to let her. After being on hold for 10 minutes, she came back on the line and told me that it might be another 20 minutes. I told her that I was used to it by now and told her again that I had called her numerous times on her direct line. She said she did not know why she never got the messages. Up until now, I have never had to wait even this long to reach customer service. At 4:10 I spoke to Nicole in customer service who told me that Christine told her that I was informed of the $199 return policy which was a blatant lie. At this point I felt like there was no way out of this mess unless I parted with the money, so I went along with it. Nicole said she would send out a form and that I had 14 days from her sending to arrange pick up, either with them or with my own hired company. I asked for an extension considering my trip next week and she said no. I told her again that the mattress was wrong and that even if it was correct, the quality was terrible. She said there was nothing she could do. At a loss, I just said to send the form.
At this point I just want a refund of the cost of my bed and the $199 in shipping to be waived. Still no return phone call from Michael Zippelli, CEO, Jim Stanco, VP of Sales, or Kimberly Washington, Head of Customer Service. Very very poor customer service. They don't care if people are unhappy with their products, nor do they try to resolve situations and it is quite clear they do not return phone calls from unhappy customers. Do not buy from Dormia! Save yourself lots of time and money and sanity!
I went online and found numerous complaints from people about the shoddy products and poor to nonexistent customer service from this company and am very much not surprised.
As of 7pm, 3/13/08, I have still not had any of my phone calls returned from the CEO, VP of Sales, or the Head of Customer Service. Way to go, Dormia.
The complaint has been investigated and resolved to the customer’s satisfaction.
DORMIA MANUFACTURES BEDS UNDER OTHER BRAND NAMES, THEREFORE YOU WILL HAVE DIFFICULTY IN DETERMINING WHO ACTUALLY MADE YOUR MATTRESS. STAY WITH AN OLD REPUTABLE BRAND YOU KNOW AS THERE IS SO MUCH DECEPTION OUT THERE IN THIS BUSINESS AS WELL AS OTHERS. STAY AWAY FROM SLEEPYS, ABED, SOMNIS, CLASSIC SLEEP PRODUCTS ETC. AS THEY USE THESE STORES TO MARKET & SELL THEIR INFERIOR PRODUCTS. GOOD LUCK & BE VERY CAREFUL. DORMIA HAS A VERY POOR REPUTATION.
My wife and I bought our Dormia mattress back in 2004 and have loved it since. We had one issue where the box-spring had broken, but customer service very promptly sent a new one, no questions asked. Never had a problem with their service or product.
My complaint is different than everyone elses. My Dormia mattress is so hard -- the memory they talk about doesn't exist. It's like sleeping on a board. There is no give at all.
The FTC website is: https://www.ftccomplaintassistant.gov/
FILE A COMPLAINT WITH THE FTC AND ATTORNEY GENERAL!
We have had the same experience as so many of you have noted - extreme wear within three months of use and deplorable customer service. They finally approved our warranty claim on 9/22/09 (over a year since the initial claim), but are saying that we have to pay shipping and handling for the new mattress that they will drop-ship to us. The mattress we purchased is discontinued and the one they are offering as a replacement is not of “equal or greater value” as the warranty says.
We have been working with the BBB, but they cannot provide any real recourse. They suggested I call the Attorney General’s Office of Consumer Protection [protected]). I have also filed a complaint with the FTC (who won’t settle individual complaints). I certainly feel that we can make a case for deceptive advertising as many of the online descriptions note that Dormia mattresses “Never sags or needs turning” which is obviously a lie. Maybe if we all do it we can make some headway.
Horrible mattress...unresponsive rude people...will not honor the warrenty. Our "top of the line" mattress cost us $3000. Both sides are broken down, sinking in about 6 inches which makes it very hard to turn over. I won't even mention the back problems we are experiencing now.
These people must be stopped from selling these defective pieces of junk to unsuspecting buyers. It's like stealing money from you without using a gun !
Our only choice was to turn the mattress over (on the hard side) and buy a temperpudic topper to put over it. It's working for now...until we can afford to buy a new one.
Unfortunately, we had the same unresponsiveness to our complaints. After the first night we knew we had made a mistake. We went to the store and were told to call customer service. After the first call, we were unable to make any further contact.
Here's the sort of funny part. We were newly married and found that the mattress was not "supportive" of marital relations. When I told the customer service woman about this she told me that my husband and I should have "relations" somewhere other than the mattress! SHE REALLY SAID THAT!
Bad product, bad customer service, can't believe they are still in business!
This is absolutely the worst and rudest "customer service" I have ever seen in my 56 years! I can't believe that the reps keep a job but then they are really upper management and only acting as customer service reps. Needless to say I will never buy another product from Dormia again and will do all I can to warn others. There is no excuse for people like this!
I would love to join... I spent $1600 on one two years ago and it is a piece of... let me know if you do.
any lawyers out there willing to take on a class action suit aagainst Dormia?
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YES THEY DID THE VERY SAME THING TO ME. THEY SENT 2 COMPLAINTS TO THE CREDIT BUREAUS FROM THEM & ABED WHICH IS THE SAME COMPANY. WOWWW THEY ARE MASTERS OF DECEPTION & FRAUD. THEY CAN`T SEND TWO COMPLAINTS FROM THE SAME SOURCE, OWNERS REPRESENTING THE VERY SAME COMPANY. I WOULD NOT ONLY RECCOMEND RESEARCHING ALL BEDDING COMPANIES, BUT DON`T BUY FROM ANY STORE THAT DOSEN`T SPECIALISE IN SELLING A GOOD NAME BRAND. NOT NEWCOMERS TO THE INDUSTRY.