Duke Energy Progress reviews and complaints

There was a threat of bad weather, however the power went out while there was little to no activity and did not come back for about 28 hours. I never got any updates from the company on the status of my electricity and was never notified of it being turned back on. There have been worse thunderstorms than what we experienced with Hurricane Florence and this should not have happened. One of my neighbors saw a lineman at CVS and was told "the problem is fixed it's up to Duke to the power back on" so it sounds like we were in the dark for reasons not related to the weather, and that is wrong! Who made the decision to have so many in the dark like that? What did it prove?

Okay so where to start... I first called because I felt like my bill was too high for the little amount of electricity I was using. Mind you almost everything in my house is gas! I live alone and am only home maybe 5 hrs a day. And don't leave lights on. So I called and asked why my bills were so high. She came up with every excuse in the book on why my bill was as high as it was. $130. No water included mind you. So no help with that. Now we have a hurricane coming, so me being proactive. I called a week in advance to have them come check my power lines to make sure they would be okay cause they are sitting super low. I got attitude from the first two. All because I wanted to put in a work order. I was told 2-3 business days... Cool... So I call back 3 days later just for an update. The lady tells me 5-7 business days. So when I told her I was told 2-3 business days she said sorry. I asked if I could put it in as an emergency. Her exact words were "people call in and put work orders in so if they did it before you sorry but they are priority and will come first. I said"even if it's an emergency" she said we don't consider things an emergency! You can call your landlord or town if there's an issue. And duke is not responsible for any damages. So I call back and ask for a supervisor cause she sucked at life! Just horrible attitude. Of course no supervisor present like always. I speak to another rep who actually helped me out thank god! He sent duke out, duke calls me with an attitude saying the lines arent my power lines. So me being confused, I say hmmmm well my landlord told me those were the power lines. Literally his response was... Does your landlord work for duke. Does he do electric work. I said no. He said exactly. Literally hung up. Like what the hell! They want their money every month. But can't even get anyone that actually has a positive attitude! I'm one pissed off customer!