Dyckman Electronics Center reviews and complaints

On July 7, 2014, my mother purchased a fully automatic top loader Whirlpool brand washing machine for $467 total, plus free
shipping. It was delivered promptly at 5 p.m. on the same day as promised by the manager. When we installed it, there was some water leakage, but we thought that was from manufacturer quality testing. When we used it the next day, we noticed that
it barely worked; there was hardly any water coming out and the speed was extremely slow. On July 9, my mother went personally to speak with the owner and explained that the washing machine was not working properly. The manager
then decided to send one of his assistants to check the machine to confirm that it was properly installed and assured my mother that this was the first time a client has given a complaint.

Once his assistant arrived, I asked him specific questions but he ignored me. I didn’t understand his behavior and so I
questioned him about it, thinking perhaps he was prejudiced for some reason. Only after I began to raise my voice did he answer me. This left me confused. Why should I have to raise my voice for him to be courteous? He then had to call his colleague, who also arrived promptly, to assist him because he forgot to bring a pair of pliers. To our disbelief, his colleague was uncooperative as well.

By the time they left I was very upset, so I contacted the manager. He asked me not to raise my
voice and I replied that I wouldn’t, if I was merely shown some respect. During our two-minute phone conversation he
asked, “Would you like to exchange the washer?” I replied, “No, after this experience I would prefer a refund.” He replied, “We cannot give you a refund, and you can take this case to court if
you want, ” and abruptly hung up the phone.

Later, my mother and I returned to the store. Once there, the manager didn’t even greet my mother, he just raised his voice to her even though we had entered very calmly, not looking for confrontation. I interrupted him and asked him to lower his voice or I would have to call thepolice. He retorted, “Call the police then.” I told him that I believed we could solve this in a civilized manner and asked him again to lower his voice. He calmly replied, “I heard you over the phone as I was speaking to one of my workers, and you were very rude and called him names.” I said “yes, you heard me speak loudly but you were not there to witness how he rudely ignored my questions. I also never called him names, I just asked him if he was prejudiced in some way…Also, it would be unfair to blame their behavior solely upon them now that I find myself speaking to you, the manager—since their behavior is a reflection of yours”. I then asked for an exchange if a refund was not possible. Again raising his voice he replied, “No, the machine is perfect, you are simply not happy in general. If we exchange it for another one you will still not be happy, so you might as well keep this machine, since I’m sure it’s working perfectly fine.” I asked him to please remember that he clearly stated over the phone that an exchange would be possible, and that it’s part of their company policy. He agreed and said, “I will only exchange it if you will not come back with a second complaint.”

We decided to go ahead and exchange it for another machine. He advised us to get a manual washing machine, since the digital has less water pressure, and then he recommended a machine to us. My mother told him, “I clearly remember I was told that this particular washing machine(Hotpoint brand semi-automatic top loader) is $300, so will there be a $167 refund to make up for the difference in price?” He barely made eye contact and said, “Oh no, this is $560.” I replied, “I’ll take it, but you can be sure I will never shop here again.” He replied, “I wouldn’t sell you anything again either, BYE!”

The washer machine worked wonderfully for during the times it has been used, four times to be specific. UPDATE: The unit is making strange noises and has a burning smell. I would like a full refund, $467.00.