EZ Pass reviews and complaints

Account - [protected]

Who is EZ Pass governed by? Why are they a monopoly? They are absolutely overcharging and coming up with fees that are not mine.

In December my account was in good standing, as always. All of a sudden fees were added for the length of the highway. I have been disputing the fees, and am awaiting a picture of the vehicle they say entered and exited tolls on my account. Today I open a letter thinking it is a copy of the pictures, instead it is a revocation being turned to collection for $136.76. Unjustified fees. Bogus misrepresentation of a company that I have used for years with no issue. All of the sudden bedlam, at my expense, as well as others. Yes, others. All of a sudden I hear many disruptive Ezpass stories.

Resolution will be made. It's a shame it came to this point.

Worst legal robbery. First u make an flawed automated system. Ok dats ok den u charge twice, like its ur fathers bank account and den u send threats on which was already they should be sued on billion dollar law suit. And den it takes 24 hours to activate ur replenishment. Wat if some has office 8 o clock snd the [censored]ty device got replenished at midnight. So 50 cents no paid gonna be a full toll again and also with a fine. I thought americans hate criminals this is the most smartest way of robbbery of public harr earned money I have ever noticed

I paid the toll at the pascack Valley turnpike authority in New Jersey on 824 2015 of a $1.50 threw it in the basket but noticed as I was driving away that the 'thank you' indicator did not light up. I already moved past the basket and lines of people behind me so drove off, saying to myself "well I paid the toll". a month later I received a violation notice and a fine for $51.50. I called the number to dispute it but the only option is to pay the fine or provide proof that I paid, automated prompts. No way to speak with anyone. I am not an ez pass member and the basket does not provide receipts. I sent the dispute in the mail and in an online message but never received an acknowledgement of my dispute. Calling the governors office tomorrow and 3 on your side to speak with Jim Donovan about this scam or unregulated state machinery who take nj tax payers money fraudulently.

My name is David Bardes. I ordered an EZ Pass device on september 8th. The company policy says that i should have received my device in 7 to 10 days. I called on the 10th day when i still hadn't received it and they said company policy says 7 to 10 days, but some cases take 10 to 15 days. I called on the 15th day, the 16th, the 17th, the 18th, and the 19th days and everyday they told me, tomorrow. When i called on the 17th day, they told me I should receive it no later than the 19th day. Well today is the 19th day and still no EZ Pass. When I called today, they told me wait until friday, which will be the 21st day. I would like to know why I have had to wait so long and why I am continually being lied to by the employees of EZ Pass and also why they can label 7 to 10 days on their website when clearly 20 days is more like it. I am very very disappointed with their service and would like to be repaid.

My wife and I excited the NJ Turnpike at exit 11 and pulled up to what looked like a regular no EZ Pass toll booth. When arriving at the booth door to pay the toll, there was no one inside and the electronic sign ahead said, no toll paid, go ahead. So, I pulled through and off to the right. I then walked back to the toll booth next to the one I had pulled up to and attmepted to pay the toll to the operator and he refused payment, saying that the toll booth I had pulled up to was an UNMARKED EZ PASS TOLL BOOTH and that I would receive an explanation in the mail. Well, I did get a demand for either an explanation or $27.30 in the mail from EZ Pass. So, I sent an explanation on April 29, 2009 of what had happened along with a check for the $1.60 toll and then I received another demand back from EZ Pass saying that the explanation was insufficient and that I have 10 days to pay the extortion or else. I then wrote to Commissioner Stephen Dilts of the NJDOT/NJ Turnpike Authority on May 9, 2009. I have not heard back from him yet.

I am appalled at the way these people do business.
I stopped using my EZ pass years ago...YEARS...and I had a balance of over $80 on the pass. So did they credit me the amount? No. They insisted I send the tags back (couldn't find them)...then they kept running the account, deducting $1 per tag, per month...until it went to collections. Now they have taken my $80 and said I owe THEM $124! I am disgusted with these people. For months and months I got a statement with a negative balance. I kept waiting for the month when they sent me a check with MY MONEY. Instead they took it all and then some.

Why isn't there some other company we can work with? This one robs the customers!

The E-Z pass toll location is extremely inconsistent. It is sometimes in the outer lanes, sometimes in the right two lanes and sometimes ALTERNATING LANES! I drove to the non-cash lane by mistake (because two trucks in front of me completely block my vision). And there is no turning back. Since I did not want to block the traffic, I run the toll and stopped at the road side. The operator told me that I cannot pay the toll fee there and must receive a ticket!

I should have just block the traffic and not let anyone go until they let me change lane or pay at the toll!