Farm Bureau reviews and complaints

How hard is it to cancel a policy, obviously extremely. The people on the phone are unable to help you and just continue to give you the run around. I talked with 4 different people and all of them said I won't help you call your agent. All I wanted to do was cancel the policy, maybe there is a reason I don't want to speak with the agency. If you would like help don't get Farm Bureau, you will be waiting a very long time.

Last year we had 2 dead trees from our neighbors fall on our chainlink fence at two different times. The first was paid for by the neighbor's State Farm Insurance. The second dead tree's owner had Farm Bureau Insurance, just like we did. Farm Bureau sided with the neighbor who told them it wasn't dead, so FB paid our claim, minus the thousand dollar deductible which went against us. I produced video of the dead tree and still the claim was against us, so I hired an arborist who stated it had been dead for quite some time. I paid the arborist $100. After further review by FB headquarters, they determined it was dead and sent us a check for the deductible, but not for the arborist which I should not have had to hire in the first place. Then, we get a letter stating that we had filed too many claims in a certain period and they had the right to cancel our insurance. We had FB insurance for over 30 years and I had just paid it, so I switched companies, requested a refund which turned out to be almost twice the thousand dollars they tried to steal from us. I changed companies before they had the chance to cancel, as I have heard you will have a hard time getting coverage if you are cancelled. I've been told by several people that I should still sue them for breach of faith, as they were not looking out for us, but the almighty dollar.

My home burnt on March 25, 2013 while my children and I were out of town 600 miles away and our exchanged student was in Chicago ill. The house was ruled as electrical by the local city fire dept, but the investigation obtained by Farm Bureau stated an unknown cause of origin. After 3 months of getting no where and using a service that is registered with the better business bureau, I have had to hire an attorney to represent me. I have 2 children whom are 12 and 8, and our house fire was a complete loss. I had had 110, 000 in insurance until 3 years prior when we had a pool installed and our agent came out to inspect the property and he suggested that the home was under insured and we needed to increase the insurance to replacement insurance of 175, 000. After his suggestion and much consideration I did so.i contacted the corporate headquarters in writing after the fire as instructed to do with a written request for a copy of my policy and received a small pamphlet with very minimal info pertaining to my actual policy, I then contacted the local office and they stated they would hv to speak with someone to see of they would be allowed to get a copy to me. My agent ended up calling me back and advised Le I was not entitled to a copy of my policy, then he informed
Me I was given one when I took the insurance out and that I should still have access. He continued to go into detail with I was greedy and knew my home was over insured and I needed to take what I was offered and just be thankful I got that. And I haven't even been offered anything, I have sent multiple emails to the adjuster with no return response. It is bad enough what one has to go through with loosing everything, but to have to deal
With the attitudes and drama of insurance companies on top of it is way too much! My exchanged student is 15 and was asked to
Come in for questioning about her contents list, I objected to this being she was a minor child, and her parents from Spain said absolutely not as we'll. the insurance company contacted the organization she came here through and had them to pick her up without my knowing and bring her in for questioning leaving me to answer to her guardian parents. I am not sure the rights of the law but this seems unethical and illegal!

Like many others on this forum, I too experienced poor customer service from Farm Bureau. If I was looking for an insurance company, I would not NEVER USE FARM BUREAU AS MY CARRIER. I was involved in an auto accident (not my fault) with a driver insured with Farm Bureau. Farm Bureau did not contact me regarding the claim and left all the work up to me to repair my car. After making the initial call, I was asked THREE different times to submit information about the car, including estimates and even taking my own pictures of the damage. This was all through email. I never received a call, a claim number, or even so much as a "I am sorry you are having this problem." I ran all the errands when the accident was not my fault. Finally, after gathering all the information for FB, I asked for compensation for the efforts I made and the loss of use of my vehicle. FB claims adjusters did not want to pay me a dime, even though I had done most of the work to resolve the claim. They were very rude to me, in an attempt, I think, to just "make me go away." Clearly, they care little for their company's reputation. I asked for money for a rental vehicle for the number of days I would be without my car. Instead of working with me on that, I was asked time and again to drive a damaged vehicle, which is illegal in some states, not to mention that it puts the driver and passengers in greater danger if there is another accident. I had to explain why I was not willing to drive the car over and again. I was even asked what transportation I had since "I surely had not been sitting at home all this time." I thought this line of questioning pretty brazen, and I finally got the agent to understand that I had a spare vehicle, but would prefer not to use that vehicle for reasons of fuel economy. Then, the agent began to question me about the amount of time that I would be without my vehicle. I had explained that the body shop was busy and could not repair my car for 2 - 3 weeks. I spoke with two different agents about these issues - rental fee and repair time. Neither agent contacted the body shop to confirm anything I stated. Instead they told me time and again that my claim was ridiculous and they were being asked to pay too much. No person from the insurance company ever came to look at my vehicle, making judgements about the car's drivability and safety just from one photo I took myself and sent to them. They claimed that it would not take that long to get the car repaired, essentially calling me a liar. They made this assertion based on their "experience, " not on fact. I documented everything said and the manner in which it was said. One of the agents was so rude to me that I ended up in tears at the end of the conversation. I finally talked with a manager at the regional level who apologized in an attempt at damage control. However, I never got the settlement I asked for. All they did was repeat the same statements again and again. This worked for them because in the end, they are writing the check. It matters not that their driver is at fault, that you have done all their work for them (essentially doing their job for them), or that you are enduring the hardship of the loss of your car. The thought that ran through my mind time and again was, "this accident is not my fault, and I am doing all the work and enduring all the stress." So, if you get in an accident with someone who uses FB, I recommend that you keep a journal and get ready for a battle. This company does not care about you or anyone else for that matter. All they care for is making money and they do not want to give wronged drivers what they deserve. Tell your friends and everyone you know. Don't buy Farm Bureau Insurance, that is unless you enjoy verbal abuse and being treated like a number.

I had multiple policy with farm bureau and had a house fire in sept 2009. It took them 8 months to settle the claim and that was after having to get a lawyer involved. Now if that is not enough I received a letter in the mail saying they are canceling my auto policy after a yr after claim due to excessiver loss. I cant believe after paying my policy for 10yrs and this is how they handle their customers. I will never recommend this insurance company to anyone.

It has been a year and a half since our home was broken into in December 2006, 3 days after Christmas i might add. We have been with Farm Bureau for over 5 years and we also insure our cars with them. Immedietly after our home invasion we called our insurance company and filed a claim for all of the damages in the home and for everything we had lost. The night of the burglary we were told by the police to write everything down that we could remember that had been stolen from the home. Photographs were also taken of everything that night. In the next few days one of Farm Bureaus representatives came out to the house to speak with us about the incident. A tape recorder was used to record the discussion between the rep and our family. After all of this and waiting almost 6 months to get a response we finally recieved a letter from Farm Bureaus Attorney saying they need to get statements from the entire family. So we went to their law firm which was almost an hour away.. we waited there for almost 5 hours.. each person took almost an hour and a half just to ask a few questions. Even after all of this we recieved a denial letter in the mail stating that our claim has been denied. And the best part is, is that they had absolutely no reason to deny the claim, they just did it because they can. We didn't hesitate to hire a lawyer soon thereafter. So we are still waiting to see what is going to happen. Im writing this to let people know that is company is FRAUD. I don't understand what the point of having insurance is if you can't be covered for things that happen to peoples homes everyday. I am very disgusted by the way this was handled and i will never recommend this company to anyone. There is a major problem with many insurance companies in the USA and people don't realize it until something like this happends to them. Thanks for listening.