Fayetteville Auto Park reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Fayetteville Auto Park
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Vehicle financing issues, mechanical issues & dishonesty
I bought a 2014 GMC Sierra from F.A.P. on 3-13-17 Deal #89211. I was told there was a huge profit loss ($2400)but found out differently from previous owner @ ($4000) profit. My financing contract I agreed to was for 60 months not 63. That's $1355.67 out of pocket that I did not agree to. Also 3rd attempt to fix a broke A/C on a "GM Certified" vehicle, 3 weeks with no repair. Will I ever get my truck back with a working A/C? This dealership is horrible.
Fraudulent practices
I brought my car in 3 weeks ago to the Toyota repair shop at Fayetteville Auto Park for them to fix my radiator, radio antenna, and remote. They call me 2 weeks later to tell me the repair was complete. I went to pick it up, paid, and was about to drive away, but the car would not start. I told the service manager, Tae, and he said "it is normal if a car is sitting out for a few days for the battery to go dead, " and offered to jump start my car so I could be on my way. I told them that that is not normal, as if it was, half the cars on their lot and at any airport would have to be jump started for them to run. I left the car and asked them to fix the battery issue. I went to pick the car up a week later, and again, they said it was fixed. Again, it would not start and was obviously undriveable. Both the service manager and the head service technician told me that it is normal for a car to need to be jump started if it has not been driven in a few days. The car had obviously just sat on the lot since I left it and no one even tested the battery. I called them on their lie, and insisted they test the battery. Lo and behold, the battery was dead and I needed a new one. They made me wait an hour and finally replaced the battery. They again told me it was fixed. I pressed my unlock button on my remote (which they said they fixed originally)...it did not work. I got in the car and turned it on, and the water (radiator) warning light was still on. they had not completed the initial repairs as they said they did. I was scammed, lied to, and deceived. Twice, they were going to give me a complimentary jump start to get me off their lot, only to leave me stranded at whatever destination I made it to. 2 of the representatives told me that it was normal to have to jumpstart a car which was sitting on the lot, (with everything turned off), for 5 days. If this is the case, beware of the cars that they are selling...and if you do want to test drive one, bring a pair of jumper cables!
The complaint has been investigated and resolved to the customer’s satisfaction.
Deceptive, Fraudulent Repair Practices
I brought my car in 3 weeks ago to the Toyota repair shop at Fayetteville Auto Park for them to fix my radiator, radio antenna, and remote. They call me 2 weeks later to tell me the repair was complete. I went to pick it up, paid, and was about to drive away, but the car would not start. I told the service manager, Tae, and he said "it is normal if a car is sitting out for a few days for the battery to go dead, " and offered to jump start my car so I could be on my way. I told them that that is not normal, as if it was, half the cars on their lot and at any airport would have to be jump started for them to run. I left the car and asked them to fix the battery issue. I went to pick the car up a week later, and again, they said it was fixed. Again, it would not start and was obviously undriveable. Both the service manager and the head service technician told me that it is normal for a car to need to be jump started if it has not been driven in a few days. The car had obviously just sat on the lot since I left it and no one even tested the battery. I called them on their lie, and insisted they test the battery. Lo and behold, the battery was dead and I needed a new one. They made me wait an hour and finally replaced the battery. They again told me it was fixed. I pressed my unlock button on my remote (which they said they fixed originally)...it did not work. I got in the car and turned it on, and the water (radiator) warning light was still on. They had not completed the initial repairs as they said they did. I was scammed, lied to, and deceived. The bottom line is if the head service rep of a car dealership lies and tells you that it is normal for car to need to be jumped every time after sitting a few days, beware of the cars that they are selling on their lot.
The complaint has been investigated and resolved to the customer’s satisfaction.
Shaddy Buisness Practices
I am writing in regards to an employee named James Pierce and his misinformation and ###. Recently not one, but three people I know were going to purchase cars at your dealership (Fayetteville Auto Park). Mr. Pierce was giving wrong general information and also information regarding Cash for Clunkers program and purposely lying to customers to waste their time coming in. Is this really your business practice where you allow your employees to lie to customers and ### them?
I was going to purchase a car there, but after those people's experiences there - there is no way in hell I would ever buy from your dealership in my lifetime. Not only that, but I will tell everyone I know about the business practices that is allowed at your dealership. If you ### your customers on the phone and in person - heavens knows what you do when making a sale.
I also write for the University of Arkansas school newspaper and I will write about the experiences these people I know have had at your car dealership. Word of mouth will eventually get around.
In these hard economic times, it amazes me you allow your employees to screw over and lie to customers.
Sincerely,
John Britter
The complaint has been investigated and resolved to the customer’s satisfaction.
They do not listen to certain employees in the mechanic side of the park and favor some employees by giving one group more work then the others making it hard for those that need the work. And if you have a complaint they pretty much tell you if you don't like it then quit!
I'm also sorry for anyone who has had a bad experience. However, my wife and I just purchased a used Honda Pilot from James Pierce this weekend. Based on my initial phone call with him I was afraid James was going to be a high pressure sales man, but in person he was very professional and personable. In addition we got a great deal. I'm planning to replace my Honda Accord soon and hope to get another great deal from James.
The Chevy Dealer ripped me off by charging me $2800 for a transmission rebuild then tried to say my check cleared but i still owed them 2 grand more.
I told them i had the cashed check and bank rstatement to prove they were paid. These guys are shady at best! STAY AWAY!
John,
I am sorry you had a bad experience with this dealership and the Cash for Clunkers. In my 60 years, I have had some "B.S." encounters with sales reps and service managers that would set your hair on fire. The Cash for Clunkers was well-intended but ill-conceived and poorly executed. With foggy details from the government, the on-again, off-again, on-again nature of the the program, and the slow, ineffective payout bureaucracy, some dealers were left holding the bag. I'm not saying it's right, but I'm not surprised that some customers got changing, sometimes inaccurate information.
I met James Pierce for the first time today. I had been dealing with him for a week, by phone and internet, from 160 miles away. My local dealer expressed no interest in finding the vehicle I needed. James had the vehicle I wanted, at about $4, 000 off sticker, with 1.9% Honda financing. I bought the vehicle today, heretofore sight unseen, trusting James with every detail. He had answered my every question, and checked in with me periodically to see if I had any more issues. The car and the deal were exactly as represented, plus some unexpected extras. I would buy another car from Fayetteville Autopark without hesitation.
John, I hope you do not lose your passion, in your journalism or in other pursuits. You may have been wronged, but I think the dealers and the sales reps were on the same side of the see-saw with you. I know you won't reconsider, but I hope others may consider the possibility. Again, good luck to you, sir.
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Bought a used vehicle as is w the exceptions it passed all inspections battery went bad and wouldn't replace it. Battery not a big deal just the fact I expected it to pass my fault for not cking. So won't be purchasing another used vehicle!