FirestoreOnline.com reviews and complaints

I purchased a gear bag from FirestoreOnline and never received a confirmation email. When I tried to contact their customer service by phone I couldn't reach a live person. So I emailed them and asked what was going on with my order. About three weeks later my bag finally arrived and it was defective. So I decided to return it and contacted them again. It was new with tags, but there was a hole on the inside of the bag. Their rep offered me a store credit. Ridiculous! After some back and forth and talking with a manager, they agreed to refund my money. But it was too good to be true. They never gave my money back even though I returned the bag. I feel like I was scammed.

I ordered some women's paramedic pants and boots from this website. I received a phone call from them a few days later (waking me up as I work nights) to tell me the size 8 pants I ordered would be on back order for 10 days and did I want to change the size as the 7 was in stock. I declined. The next day I received an email from them trying to get me to change the size, again I declined. The next day they woke me again to try to get me to change the size. I had ordered up one size to be safe and the customer service rep went on and on about how they were true to size and did not shrink so I could get away with the size 7. I finally agreed to change sizes as it was clear to me they would continue to harass me until I did. The next day my boots arrived and were fine. Twenty two days later I had still not received my pants. I called and left a message which was not returned. The next day I called and got a person who said he would "look into it and call me back" I verified he had my correct phone number, he did not call back. The next day I received an email stating the pants had shipped (after I called). A few days later they arrived and are to small. Now I have to pay return shipping to get them back to them and shipping again to get the correct size I ordered in the first place. This will cost me triple shipping not to mention the time wasted and lost sleep. Avoid ordering from these people at all cost.

Dear Sir for many many months I hsve tried to in vain might i add to have my money reterned to me. I orderd a list of items from Firestoreonline.com only to wait a lifetime for my goods to be deliverd.
When i contacted them I got told the reason why was because I needed to send a copy of (wait for it) my Army ID card...and a copy of my bank card(are these guys on drugs..?)
Any way after a long lime of sending emails faxing I still didnt get a reply. Im not a happy bunny at all.
I then got a email saying that if I contact the bank and tell them to do a credit retern to my account. ...? (my minds swelling with rage)
My order number is 80268 pLEASE PLEASE HELP ME OUT.
Im running out of options as to what to do. The bank says that it cant help me because its over 110 days...ive been waiting for so long there got my money still earning intrest and i dont have nothing. Im in the British Army serving overseas sometimes Im mot moaning I love my job really. But al I wanted was some things for my dads stag night hence the order of police..fireman ect shirts.
What in the name of the good lord am i doing wrong. Once again please please please can you help me.
my email address is [protected]@hotmail.com
my name is Jamie Wood . My order number is 80268.
Have I been ripped off..do I need to come over to the USA VISIT THE COMPANY AND LET LOOSE MY ANGER...?
Im at my withs end ..please help.
Yours very unhappy with whats going on. Jamie Wood