Futon Planet reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Futon Planet
Welcome to our customer reviews and complaints page for Futon Planet. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Futon Planet.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Futon Planet's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Futon Planet, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Futon Planet. Your feedback is an important part of our community and will help others make informed decisions.
Not as advertised
Even though Futon Planet says twice on their homepage that they deliver to your home ("to your doorstep"), it's not true if a queen-sized futon is ordered. When my son, daughter-in-law and I each called about delivery, we were told that the shipping for queen-size futons is only to curbside. Since my son lives on a hill, will be working during the day of delivery, has a wife who two weeks ago had a baby, and has a mother with a bad back, that is not helpful! Supposedly after the queen-size is purchased, then "the small print" tells the buyer that the delivery is different from that on the homepage. Fed Ex is delivering tomorrow, so we'll see what happens. I don't understand why, if the futon is shipping on a freightliner why it can't be transferred to another vehicle to be delivered "to the doorstep" as advertized. I consider this company misleading and uncaring when the issue was brought to their attention. They have washed their hands of the problems they have created. I just hope all the parts are there when we do get it (see other reviews).
Horrible quality
The GripperStrips are horrible. The product is literately a 1/4 in. piece of gray foam with a mildly adhesive backing. They claim that it is the most revolutionary product on the market, and you would think that " Futon Planet " would be the experts on that! I called to get a refund of the $29.99 I spent on them. The owner who was conveniently on vacation, but the rep. who I was talking to was able to reach her...
The owner's was willing to "bend the rules for me" by:
having me pay to ship the item back to them =$10
waiving the 20% restocking fee.
reimbursing her for the shipping - they didn't charge me shipping, their policy is "no shipping charge" =$12.75
so...
My money =$29.99-$10.=$19.99-$12.75=$7.24 refund.
W H A T ? ? ?
I want a full refund + shipping the product back to Futon Planet, not only because their product is way below average, but because that "deal" implied that I was stupid.
Also I think the should review their site for the descriptions of their products vs. what the shoppers are getting...but then again, if they did that, who would buy from them?
The complaint has been investigated and resolved to the customer’s satisfaction.
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