Gati Home Packers & Movers reviews and complaints
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Delay in delivery of Consignment no 194
To,
Branch Manager,
Gati Home Packers & Movers,
Navi Mumbai
Sub: Delay in delivery of Consignment no 194
Dear Sir,
This is in reference with Consignment No.194 with 39 packets which was booked from Mira Road Mumbai in name of Mukti Gaur for Agra which has not been delivered yet
I 'm sorry to inform you that at the time of booking the goods i was assured that good would be delivered to Agra within 3 days but since 28th i have not received any proper information regarding the delay of my goods.
The good were also insured worth Rs.100000/- but till date i have also not received my insurace documents neither on mail nor by courier
I request you to kindly look into the matter and update me with prover information regarding my correct time and date of delivery of goods and also kindly send me the insurance papers by mail.
Expecting for quick response form your side
Thanking You
Mukti Gaur
[protected]
Agra
The complaint has been investigated and resolved to the customer’s satisfaction.
Mishandling of Car during transportaion
I AM COMPLETELY DISTURBED OVER THE MANNER IN WHICH MY CAR WAS HANDLED AND DISPATCHED FROM DELHI TO PUNE BY GATI HOME PACKERS & MOVERS. FROM THE DAY ONE THEY HAVE PROVED TO BE A BUNCH OF LIERS. MR. SUNIL AND MR. VIKAS BOTH TOLD MY FATHER THAT THE CAR HAS BEEN LOADED ON THE NIGHT OF 07 NOVEMBER 2009 FOR PUNE WHEREAS IT WAS STILL BEING USED FOR PERSONAL WORKS. ME AND MY FATHER MADE OVER 300 CALLS TO KNOW THE STATUS OF THE CAR WHICH WAS FINALLY DELIVERED TO ME AT PUNE AROUND 2000 HRS ON 17 NOVEMBER 2009 WHEREAS MR. VIKAS HAD STATED THAT THE CAR WOULD REACH PUNE ON 12 / 13 NOVEMBER 2009. AS IF IT WAS NOT ENOUGH, WHILE DELIVERING THE CAR, THE FOLLOWING ITEMS WERE FOUND TO BE MISSING FROM THE CAR:-
(A) ORIGINAL STEPNEY OF THE CAR WAS REPLACED BY THEM WITH A COMPLETELY TORN OFF / DAMAGED TYRE AND ANOTHER TYRE OF MAKE J K TYRE WAS REPLACED WITH WORST CONDITION M.R.F. TYRE. IT IS A CASE OF PROPERTY STOLEN BY THEM.
(B) BODY COVER OF THE CAR WHICH WAS PLACED IN THE CAR IN THEIR PRESENCE WAS FOUND TO BE MISSING AT PUNE.
(C) A TEMPLE PLACED IN THE CAR WAS FOUND MISSING.
(D) FRONT NUMBER PLATE WAS FOUND TO BE BROKEN.
(E) REAR BUMPER HAS BEEN FOUND DAMAGED AND REQUIRES REPLACEMENT DUE TO MISHANDLING OF THE VEHICLE BY THEM.
(F) WHEEL CAP OF ONE SIDE WAS FOUND TO BE MISSING.
(G) ON 07 NOVEMBER 2009, MY FATHER WAS INFORMED THAT THE CAR HAS BEEN LOADED AT GURGAON BORDER WHEREAS ON 17 NOVEMBER 2009, MR. SUNIL OF THEIR COMPANY STATED THAT THE CAR WAS LOADED AT MANESAR WHICH CONTRADICTS MR VIKAS'S STATEMENTS.
(H) THE WIRE OF THE SPEEDO METER WAS FOUND DISLOCATED CONFIRMING THAT THEY HAD BEEN USING THE CAR TILL ITS LOADING. ALL OF THEM HAVE FAILED TO INDICATE THE EXACT DATE OF LOADING. THE DISTANCE BETWEEN MY RESIDENCE IN DELHI AND GURGAON BORDER IS ABOUT 35 KILOMETERS WHEREAS THE SPEEDO METER READING WAS 230 KMS.
(I) THE CHARGES FOR TRANSPORTATION OF THE VEHICLE WERE PAID TO THEM ON THE CONDITION OF "DOOR-TO-DOOR" DELIVERY BASIS WHEREAS THEY HAVE FAILED TO DELIVER THE CAR AT DOOR WHEN IT REACHED THE DESTINATION AT PUNE. THE DELIVERY OF THE CAR WAS TAKEN BY ME PERSONALLY FROM SOME BALAJI CARGO CARRIER, CHIKHALI AND I HAD TO TAKE LEAVE FROM THE OFFICE, WITHOUT PAY.
ALL THEIR ABOVE ACTIONS HAVE PROVED AND CONFIRMED THAT THEY ALL ARE GUILTY OF VARIOUS OFFENCES AND THAT THEY ALL ARE A BUNCH OF CHEATERS AND EVERYONE EMPLOYED BY THEM HAS BEEN GIVING MISLEADING AND DIFFERENT STATEMENTS / EXPLANATIONS AT DIFFERENT TIMES WHICH MEANS THAT THE RIGHT HAND DOESN'T KNOW WHAT THE LEFT HAND WAS DOING. I HAVE VIEWED THE MATTER VERY SERIOUSLY AND IF THEY FAIL TO REIMBURSE ME THE COST OF ALL THE ABOVE ITEMS FOR THE DAMAGES THAT THEY HAVE DONE WHILE TRANSPORTING MY CAR FROM DELHI TO PUNE, I WOULD BE LEFT WITH NO OPTION BUT TO SEEK COMPENSATION AND DAMAGES FROM THE CONSUMER COURT AT THEIR COST AND RISK.
I WILL TAKE THE MATTER AT THE APPROPRIATE LEVEL FOR SEEKING DAMAGES AND COMPENSATION. THESE SERVICE PROVIDERS CANNOT TAKE THE CUSTOMERS FOR GRANTED SINCE WE HAVE PAID THE MONEY ASKED BY THEM AND THAT THEY HAVE FAILED TO PROVIDE US THE SERVICES IN LIEU. IT IS CLEARLY A MATTER OF "DEFICIENCY IN SERVICE" FOR THE MONEY TAKEN BY THEM.
THE PERSONS READING THESE COMPLAINTS SHOULD REFRAIN FROM USING SERVICES OFFERED BY SUCH LIERS AND CHEATERS. THESE SERVICE PROVIDERS SHOULD BE BLACK-LISTED IN DOING ANY KIND OF BUSINESS.
THEIR COMPLETE DETAIL IS-
M/S GATI HOME PACKERS & MOVERS
PLOT NO. 407, NEAR RAILWAY CROSSING
NAJAFGARH ROAD, BIJWASAN
DELHI - 110045
PH - [protected], [protected], 011-[protected]
CONTACT PERSONS - VIKAS AND SUNIL
The complaint has been investigated and resolved to the customer’s satisfaction.
yes i agree, they are doing fraud business and playing with the people many year...
i have also faced similar kind of situation and rather big..please read and share to as many as you can.
I have booked my CAR for movement from Noida to Mumbai, on 8th Nov-2014 thru Gati International Pvt Ltd. And, I have been told that it will reach in 7 days’ time (5 days carrier transport time + 2days for loading /unloading the vehicle). As per the description by them they move 10 vehicles in a big carrier and it takes 5 days running time. They gave me proper bills, invoice, Insurance receipts (they said it will take 3 days’ time and we will mail it) and also a business / visiting card of the company having name of GATI. While receiving these documents I didn't notice that the actual logo of Gati Ltd is not there(but slightly different logo ) but since name of GATI was there so I didn’t have any doubt on them. I don’t know Gati or Gati international ltd are the same or subsidiary?
Though, I have received my car on 14th Nov-2014 and after looking the condition it seems like it traveled without any carrier and it drove to Mumbai, without informing me. Running almost 1850KM.
I found number of toll bill in the car and as per the toll bills, the car was started from Malasar- to-Mumbai around 1300 Km, from 11-Nov-2014 06:54PM
Noida to Gurgaon I have taken max 70KM, and Gurgaon to Malasar is around 313KM and rest around 170KM, when/where and why the vehicle is used ? That is also not clear.
Apart from toll bills, cold drinks bottles, music CD, scooter Key, etc.. was also there.
The interior as well as exterior condition of the car is very bad. One can easily identify that it drove to Mumbai.
I have done the Service of my car on 2-Nov-2014 and the mileage at that time was 19740 KM, and it was in the excellent condition foot Mats paper cover was also there, at the time of handover to
Gati International Pvt Ltd- Representative Name-Vikas/Subhash
My concern in that is, It should be / and supposed to be moved thru the carrier .However, it drove to Mumbai running almost 1850KM, current reading of the car is 21590 KM.
If the car gets into some problem any incident / accident / or person travelling in the car do any crime using my vehicle, who is responsible for that?
My car drove (approx 1800 KM) in a single day as per the toll bills received, how this could be done without my knowledge, it is a small car (800CC) and should be drove carefully (given rest to the engine).
This has impacted my car engine as well as the car tyres condition
I and my family are suffering mentally since Friday (i.e.14th Nov-2014) and it had made us to suffer financially as well.
I have sent this mail to the mail ids ('Info@Gatiexpresspackers.in', 'vikashk903@gmail.com', 'Info@gatimoverspackers.com', 'customerservice@gatikwe.com')
But there is no response yet, and the person is NOT picking my phone
Below are the contact details for reference:
Company Name : Gati International Pvt ltd
Bank Account Details : Gati Home Packers and Movers, a/c no- [protected], Axis Bank, Najafgarh Branch, Delhi
Address : Gati House 219, Pillar No-4, Najafgarh Road, Brijwasan, Sector-26, Dwarka, New Delhi
Email Ids : Info@gatimoverspackers.com, Info@Gatiexpresspackers.in, vikashk903@gmail.com
Website(as mentioned in bill) : www.gatimoverspackers.com
Toll free number : [protected]
Mobiles number : [protected] / [protected] / [protected] / [protected]
Person names : Vikash Mishra / Subhash Jakhar
I hope that there is someone who will take care of this and take necessary actions against them to punish or stop their illegal business so that innocent people are not cheated or tortured by those frauds.
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