GTE Federal Credit Union reviews and complaints

EVERY SINGLE MONTH I get harassing phone calls from my mortgage company (GTE) for being late when I am still in the grace period! I come home to recorded messages from them, even when I see that they have already cashed the check! My paycheck falls after the 1st but still well within the grace period every month, so this is constant. It has been going on for the 2 years I have had them as a mortgage company, and I even called to ask them to stop doing that every month and they said they call because it's due the 1st. They said the 16th is the grace period. Isn't that why it's called a GRACE PERIOD?! Why harass someone DURING the grace period?! So aggravating! I was told there is nothing I can do to stop the calls, it's a computer. So every month I get to delete voice mails from this company! Oh and another thing, you can only pay online through one of their accounts - no online payment option. If they HAD that, I would be able to pay it even sooner and possibly avoid their annoying phone calls! They are just trying to force people to have them as their bank and we don't have one in my city, so I have to send a check every month. Any one else being aggravated by this company?!

April 2009, my child's savings account was deactivated without parental notification. On December 15, 2009, I spoke with Mr. Raul Vasquez at the GTE Federal Credit Union, at 711 S. Dale Mabry, who said there was no Standard Operating Procedures he knew of that explained the rules regarding Juvenile saving accounts.

It appears since I am the parent that opened the account for my child, I should have been contacted via numerous means. As of this date December 16, 2009, I'm still living at the same address that's on file at the GTE Credit Union. I have been for approximately 18 years

It appears that if I had co-signed for a loan, the credit union would have made sure I am made aware of a default loan.

I put up my car in 2005 for a loan with GTE Fed. Credit Union, 1. I received only a copy of a reciept paper for my loan after signing the necessary papers. Now they can not seem to find the SIGNED documents, 2. The loan papers state monthly payments of 259 amonth, then I get three years worth of payment books which is now 297.77 amonth, THREE YEARS so anyone would fiqure it is a 36 month loan seeing no one sent any signed paper work or amount, so four months in to the "Automated payments, they start taking two payments out 259.00 then the extra they forgot to tell me when I signed the loan papers. 3. 6 months after "AUTOPAY", they never take there payment out of the account! so they send a letter stating "I never paid my payment I am now late"! funny the money is in there, well the charge me a $20.00 Late fee. Okay my payment is on the 25th now that they screwed up this late fee thing, I am charged a late fee almost everymonth 10 to 14 days BEFORE My payments are due!. So this goes on till it is over 500 in late fee charges. 4. My last stub is up an I have no more payment books, so now I am self employed in construction and go to get materials an my checks bounced! what! Someone has taken $1293.00 from my Business account! Oh Danielle Proctor from GTE For what? Car payment, that I didn't know I had.Let alone a payment of 1293. for two month payment. 5. My loan payoff is suppose to be 11, 3?. Well @ 297.77x 36=10719.72, 297.77x48=14292.96 (keep in mind the payoff is 11, 3?.00) I had insurance added which came to 6300. extra (RIPOFF) I can even use the insurance to get a tag for the car! so that would come to 17650.00 (+ or - ) Correct? Well I am getting charged now 457.77 amonth till July 2010! so after I have paid a TOTAL of $18, 230.00 Which is more then the loan an the insurance GTE Wants me to pay with out sending any information, documents, letters, payment booklets, the total comes to $25, 889.96! a $10, 000.00 car loan at 8.14percent interest comes to over $25, 000 an turns into a 59 month loan! I went to GTE in July of 2009 spoke with the CUSTOMER BLAMING REP, that said after we started into all the past three an half years of "THERE", screw ups, that she is suppose to bill me $25.00 per hour to go through the statements. I thought this is a credit union I own a part of it as a member or am I wrong? When the Customer Blame rep couldn't figure out why I was being charged SO MUCH, she goes on door over LOOKING DISTANCE to the Branch manager! Gee don't you thing a manager would come help after TWO HOURS OF THIS! NOPE, he told her to send a email to collections an they will find out whats going on! But it is my fault because GET THIS: "I was STANDING at the ATM EVERY MONTH FOR THE PAST three years paying my loan payment through the ATM! because they screwed up when the AUTOPAY took the money it stated ATM on it with the Loan payment an number! But she couldn't figure out the two weeks in advance late fee charges that are reaccuring everymonth. AND They now hold back and take out what ever amount they want. I still haven't received a payment book, a total but yet I am they say I am two months behind, They took 1397 out in Aug. 18th, for july, aug., & Sept. Yet I owe 895.00 for WHAT!
I WOULD NEVER recommend anyone to bank at GTE Federal Credit union. Because when there is a Problem, It is YOUR FAULT, and when it goes over to collections to help you with your accounts, They are looked behind a guarded gated building in tampa, fl. And you can not set down an straighten out the problem. Because when the Customer Blaming Rep can not help you then they go to Collections because they have a different screen on there computer and they can see more of the account then them. So what use is a Customer Rep?

GTE Federal credit union has charged approximately 116% interest on my car loan! with out any notification!

One PISSED OFF member