Hand-Tools.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Hand-Tools.com
Welcome to our customer reviews and complaints page for Hand-Tools.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Hand-Tools.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Hand-Tools.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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awful customer service
Note that this parent company (Two Point Enterprises) operates several retail websites: hand-tools.com, gerber-tools.com, kershaw-knives.net, and sog-knives.net. I placed an order with this company and received no email confirmation or email of any kind. A week or so later, having received no notice of my order or of shipping, I emailed to request a...
Read full review of Hand-Tools.comI am getting very worried it may be a scam site
I bought a knife and leather cover for $400. It was listed as in stock. After more than 10 days, they still have not even mail it out yet! I am getting very worried it may be a scam site.
My advise, please reply to emails and update clients on the reason for the delays. If and when it actually ships out, I sure hope they use express mail and not by sea or land.
I will update if I got scammed or this is a genuine business site.
Still have not heard back from them
I ordered a knife from them over a week ago (3/19/2012). The item showed IN STOCK. My bank account was IMMEDIATELY deducted. I received my first email that afternoon, stating that my order had been confirmed. I then received my SHIPMENT NOTIFICATION later that evening. BEWARE - They mislead you by printing a shipping label immediately upon ordering, you receive an electronic notification, thinking you item had shipped, but it hasn't. I sent them an email - NO REPLY. I even posted on their Facebook page, hoping to get a reply - they DELETED my post and made it where I couldn't comment on their page. Still have not heard back from them. In this day and age this is UNACCEPTABLE.
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