HotMovieSale.com reviews and complaints

This company takes orders for products then issues a shipping date. Yet never sends the order but sends an email stating the order is delayed. Spoke to customer service who states need additional 14 days. then another email is sent stating order cancelled.
DON"T USE THIS COMPANY

I purchased DVD in October 2009 was charged for that purchase and was not able apply $5 credit they promised for new customers. In February 2010 my credit card has been charged to $9.95 . I called company and discovered that it has a hidden membership. I canceled my membership but they did not refund this unauthorized charge.

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I paid $5.99 extra for expedited shipping, yet it took from Sunday until Saturday for the dvd to arrive.
They charged an extra $9.95 that they said I had agreed to. This was not stated clearly, as if it had been, I would definitely not agreed to their terms. It would have been cheaper and quicker to buy the dvd at a store.

I ordered and received a DVD from this website. I was then charged an undisclosed $9.95 membership fee. Requested refund of that membership fee.

Bout a movie from them and was hit with a additional unathorized charge of $19.95 on my credit card. Upon contacting the company there reply was there is a monthly membership fee that is stated in the terms and conditions. This is the ultimate scam as by agreeing to the terms and conditions they are allowed to bill additional charges to your credit card.

This website ripped me off by charging me $29.95 for a membership I did not agree to. All I did was buy one $13 movie from them.

I did call and cancel my bogus membership. They will TRY to reimburse me. We'll see.

FYI - They are affiliated with SmartSavingsCenter, LLC. Be aware of them as well.

This company has a very deceiving approach to subscription. They say if you don't check a box on your shipping invoice, you'll automatically be enrolled in an annual membership. Then each month you'll get charged 19.95 until you realize what happened. What a ripoff!

November 27, 2010 I ordered a DVD from HotMovieSale.com and the total price was $2.52 . I did receive the DVD but for the past two months I have been charged $9.95 from this company on my credit card and no explanation as to why this is happening, and would like to know what is going on.
Thanks for your help

Bought a cheap 70's movie for like $1.99 and ended up paying $12/month for 18 months before I noticed it. Scammers! Cheats!

For Christmas 2009 I ordered 4 movies from HotMovieSale.com. They didn't arrive for the big day. Now, in October 2010, I noticed membership fees. Customer service rep. said that by ordering, I agreed to become a member, therefore the fees. A whole year later.

on may21 i was charged 9.95 for nothing.overdrawn...Who do we contact to stop this crap?

I ordered a movie in December 2010 and evidently accepted free shipping in exchange for the right to bill be $19.95 per month for the next year. I tried to call the company, HOT MOVIE SALE . COM and could not get past the "push 1 for english" section. No matter what I pushed, I could not get past this section to get a human. So, I called my credit card company, AMEX, who said they would dispute the charges. I did this every month for 5 months. After 5 months AMEX sent me a letter stating the company provided a contract saying that I agreed to pay $19.95 per month. so AMEX was going to return $100 to the company and put it on my bill. I called the company HOTMOVIESALE.COM and finally got through. They ABSOLUTELY said I could get none of my money back because I contacted the card company before I contacted them. Well, I had no idea who was billing me...I HAD to cantact the card company first to find out where I was getting billed from. So far I have paid $135 for one movie and it appears HOTMOVIESALE.COM offers no recourse. DO NOT DEAL WITH THIS COMPANY! Who would accept $5 saving on shipping for the right to pay $240 per year. It is obviously a HUGE ripoff! I never received ANY notification from the company that I was being billed.

I did not research this site before I made my purchase. Same thing happened to me. I was getting pinged for 9.95 a month for 1 purchase. She told me that the membership proclamation was in plain site when I made my order. At first the rep was only going to cancel my subscription, then I said I want a refund. They were only going to credit me 9.95 and then I raised hell and they reimbursed me 19.95. AVOID this site at all costs.

I ordered one DVD from this company several months ago--this was the only place I could find the title I wanted. I noticed the $19.95 charge on my bill this month and called to ask. Like others, I was told that I joined a membership when I purchased the DVD. I asked how long I'd been charged and was told that I'd been charged in January, February, March, and April. I insisted on "canceling" my membership and was told that I'd get a refund of two $19.5 charges. We'll see. I'm still not satisfied until I get back all the fees I was charged, but that will take looking back through my credit card bills.

This company enrolls you as a member when you order anything from their website. Stay away from hotmoviesale.com because they are bilking the public. You will not be aware they are charging your credit card for monthly fees of $19.95 when all you did was order one DVD. I learned the hard way by not monitoring my credit card closely enough. These people should be run off the web. They aren't afraid of the BBB because they don't subcribe to BBB. Let's get the word out and try to shut them down. Making a living off unsuspecting hard working folks is criminal and un american. It's a rotten company policy. If they want to enroll you in a club that allows you to purchase DVDs at a discount, then they should be upfront and open about it. No one buying one movie in five years would buy a monthly plan at $19.95 for such occasional buying. Help me run them out of business.

I should have checked OUT MvieSale.com first before being suckered into their SO-CALLED COMPANY !
I ordered 3 MOVIE'S and paid for 2 Delivery ...It has now been 5 Day's and no MOVIE'S !
SO-CALLED COMPANY will not refund Shipping Fee's "EVEN THOUGH IT IS NOT 2 DAY DELIVERY " like is offered on their Flacky Website !
Beware CUSTOMER SERVICE IS NOT HELPFUL AND WILL TELL YOU THEY CANNOT REFUND FEE'S FOR EXPRESS DELIVERY BECAUSE ONCE IT HAS BEEN "SHIPPED " FROM THEIR WAREHOUSE IT DOES NOT MATTER WHAT THE USPS DOES OR UPS DOES WITH THE PACKAGE " IT IS NO LONGER THEIR PROBLEM"
What a load of BS!

Second round of messages with Hotmoviesale.com a division of best values brands. So I got a form letter saying "no you're wrong you did sign up for the membership which had a three day trial period."

I never received a confirmation email either due to spam blocking or best brands oversight. 3 day trial? They are trying to steal money. I sent the following

"I'll be glad to have my bank and the fair trade office at the Colorado Attorney General office take care of this or you can refund the 9.95 immediately. Either way is fine with me.

I never never a confirmation of the unauthorized $9.95 membership fee either due to spam blocking or your oversight. I would have cancelled it immediately before your 3 day trial was over. I also never received my user name and password email for this unauthorized charge. "

I was hit wtih the charge. I haven't call the company yet; however, I did call my bank. They told me to come in and fill out a form and they would issue me a new card and refund me my money and I guess they will be charging the company back. I also noticed a class action law suit out there when I was searching Hotmoviesales.
You may also want to be aware that one month the charge showed up as HotMovieSales and then the next they showed up as RebateGiant.com. So I am actually be charged twice a month. I signed up for the class action. You all shoul do the same. Not sure exactly how much I will get back from my bank yet.

This HMS site is a total scam! They claimed to have shipped my movies but I never received them, and so far I have a $1.00 charge on my account that I did not authorize. I am going to have to go to the bank today and cancel my card due to this scam. Do not ever buy from this site!

These people are outright crooks. I bought one dvd movie for $4.95 which did not work properly and they have continued to charge me $19.95 a month. It is now 12 months since the initial order and they have charged my credit card a total of $239.40. I have made it a practice of not signing up for any clubs or membership organizations on the internet but Hotmoviesales.com works on the principle that if you order you are signed up automatically.

They refuse to refund my money for a service they did not provide.

Look up the websites these people are operating...all have reputations of scamming the customer. Their reputation is growing quite negatively.

DO NOT USE THEM FOR ANY BUSINESS.

I just noticed the same thing. I ordered a movie in July and noticed today that $19.95 was coming out of my account which I did not authorize. I called the company and complained. I also cancelled this inappropriate membership. I submitted a ticket as well with the company to ensure that this membership WAS cancelled and demanded a refund. After searching the internet I also noticed that they will attempt to put a charge through in future months to 'test' the account. In order to prevent this my only option is to close my bank account a royal pain to me. I did not willingly authorize this account NOR did I authorize them to take funds from my account. I am furious and totally agree that they are ripping off customers without their knowledge. I do plan to disput that charges on my account and will not rest until I get a refund. $19.95 is $19.95...

Same with me. I went on line and bought a movie from HOTMOVIESALE and next thing I know I'm getting all these welcome to your new membership in our club for only $29.00 a month. I and refusing the movie I bought and have canceled the membership. Do not do business with this company. It's one big scam.

I have no record of ordering anything from Hotmoviesale.com yet they charged my credit card account. Where did they get my credit card number? Ebay, Paypal? I hope they are put under by the feds and sent to prison.

The exact same thing happened to me. I've been charged $19.95 for the past 5 months, I called and complained in August and it was suppose to be cancelled and I was to be credited $39.90, total Bull! I have been charged again, they stopped for 2 months and I was just recently charged again, I called again to complain and they are the worst customer service center I have ever spoke to. I had to call my bank and cancel my card.

THIS IS A SCAM COMPANY THAT DOES NOT DO ANYTHING BUT RIP OFF THE PUBLIC! Somebody needs to put a stop to them. I ordered one movie, canceled the subscription in 2 days and never received any other notification. They ended up ignoring the cancelation and billing me $9.95 per month for the next 6 months. So a movie under $10 cost me over $60.00. They offered to take off $29.99 of it and have told us that they can take up to one to two months to get refunded. I'm still out $30! They do not have a dispute department and they claim that they are very clear that any purchases requires a subscription, but have no answers as to why they ignored my timely cancelation. They asked for a cancelation number, but they never sent me one. When asked about the names of the owners of the company, we were told that they are unable to disclose that information. Probably because they have a criminal past (my opinion). We have been told if we want to dispute it further we have to send a letter to P.O. Box 810365, Boca Raton, FL 33481. Boca Raton, Florida, where over 2, 000 cases of larceny have been recorded a year since 2006. Please let us all report them (and BestBrandValues.com and SmartSavingsCenter.com) to Consumer Fraud Report - here is the website: http://www.consumerfraudreporting.org/reporting.php Let's put an end to these (in my opinion and apparently many others - see the reports) internet thieves.

I have heard so many bad reviews for this site and I am so glad I checked it out before buying anything. I've read a few reviews stating they told the company they would report them to BBB and that their credit card company was ready to dispute charges and they then decided it would be wise to credit back all the money they had scammed off these people. This site should be completely taken off the internet if they are scamming so many people!

I was looking for a movie that was out for some time. I finally decided to join Ebay to find it and it listed some links. I clicked on two different web links and both took me to the same web site HOTMOVIESALE.com so i guessed since it was on the Ebay web site it was fine. I proceeded to buy the movie i wanted for $10.45 then i entered my card number and read a print for the purchase of my movie and no other link about any membership fee... but the next day i got an email from Ebay advising me to never buy from other link on there site yet they didn't mention that before the links where given to me... i checked my statements for the next two week and then i noticed that on april 16, 2010 i was being charged $19.95 members fee from BESTBRANDVALUE.com
I was so mad and called the 1-866 toll free number and they had to transfer me cause the line was for a web cam caller only. so a man answered (called a TRANSLATOR) and said the the caller was not answering for 3 straight minutes... i finally was able to cancel the membership on line' i just hope it works and the stop charging me...
Oh and the movie i wanted was going to be re-available may 7, 2010... I made the purchase on april 4, 2010...

Get your account numbers changed.

I definitely should have checked the complaints board before ordering from HotMovieSale.com too! I ordered a DVD set for my husb for xmas on 11/19 at 5am and, coincidentally he ordered it for himself somewhere else and it arrived on 11/19; so around 9pm THAT SAME EVENING I called to cancel the order.
I was sent an email stating it was cancelled and then heard nothing else from them. HOWEVER I just checked my bank statement and found out they processed a $9.95 charge on 12/19 - not sure for what!
I called them immediately and spoke with someone who was obviously reading a script and informed them that I NEVER joined a membership nor did I authorized any transactions so they need to refund my money and remove me from ANY and ALL databases.
I contacted my bank as well to dispute the charge and will now contact the BBB.

I am so mad! I too ordered a $5.00 dollar movie of Michael Jackson that I could not find any where else! Got my bank statement with an extra $19.95 charge on it. I was like WHAT! So I called and they told me the same thing that everyone else has said about HotMovies.com...A Membership...I don't think so...I canceled on 10/04/05 and then on 10/05/09, I caleed my bank and there was a nother charge on there for $19.95 that they again charged, I called back they said it went through on 10/03/09 before I canceled! I was so very mad all I could do was call them and YELL at them...They had better give me my money back! DO NOT ORDER FROM THIS COMPANY>>>THEY ARE A SHAM...think all the money they have made off people...

NOTE: In their email and order confirmation, they do NOT make mention of the fact you have to cancel, as they subsequently tell you over the phone. They indicated it was in their email order confirmation. I save everything. Therefore, I wrote them and told them not only would I write the BBB, but, I am a film-maker and would make their behavior international via youtube, facebook, etc. My refund was promptly given. I am writer, producer, director of upcoming film "I'm Frightened Julie Andrews, I'm Frightened." Google or do a search of it ... snippets are all over the net. Publicity is good, but not if it is bad, i.e., www.hotmoviesale.com

Thank you for the information! I was thinking of ordering a dvd but hate to order off sites that charge you a monthly fee if you don't cancel within a certain length of time. I appreciate the warning!

The same thing just happened to me. It is indeed a scam and perhaps internet terrorism at its best. The terrorists are within. They get you where you are most vulnerable and unsuspecting. I paid via paypal debit and perhaps the unauthorized charge of 19.99 will be repaid.